Valle de Bravo, Carterera a Colorines Km 4.519.215417,-100.158356(Show on Map)
8.5
Very Good
+5 Photos
+5 Photos
+ 3 Photos3
Checkin - Checkout datesWed, 05 Aug - Thu, 06 Aug05 Aug - 06 Aug
1 Room2 Guests
Info
Summary of reviews
El Santuario Resort & Spa offers a captivating and serene retreat largely enhanced by its exceptional location with breathtaking views of Lake Valle de Bravo. Guests consistently praise its blend of stunning views, beautiful architecture and thoughtfully designed outdoor spaces. Despite its somewhat isolated setting, which demands a 20-30 minute drive to the village, this seclusion contributes to the tranquil and peaceful atmosphere cherished by visitors.
The breakfast at El Santuario receives mixed feedback. Guests enjoy the delicious and comprehensive Sunday brunch but express frustration over fluctuating buffet prices and occasional slow service. Improvement in pricing clarity, service efficiency and expanding the menu could enhance the dining experience. The dinner experience follows a similar trend with the food generally hailed as tasty and the ambiance commendable. However, the limited menu, high prices and occasional slow service detract from an otherwise positive dining experience.
The rooms at El Santuario are celebrated for their comfort and spectacular lake views with guests particularly appreciating the serene scenery and comfortable beds. However, issues such as inadequate air conditioning, noisy environments and maintenance problems like broken blinds and malfunctioning refrigerators are common. These areas, coupled with the need for improved mosquito protection and better ventilation, suggest room for improvement.
Cleanliness and maintenance receive varied reviews. While rooms and common areas are often described as super clean, main pool areas suffer from neglect. Problems like stained surfaces and insufficient daily cleaning highlight inconsistencies needing attention. Nevertheless, the resort’s high level of tidiness in several aspects is noted.
Staff service stands out as exceptional, consistently praised for being friendly, attentive and contributing significantly to the overall positive guest experience. The spa experience also brings high praise for professional therapists and excellent service, despite some guests finding it expensive or experiencing occasional disorganization.
The pool facilities offer varied experiences. Private in-room pools receive high praise for their comfort and scenic views, whereas common pools face criticism for poor maintenance and cleanliness. Enhancing these areas could improve the overall pool experience.
Beds receive mixed reviews; while some guests find them super comfortable, others report hard mattresses and noise issues. The private pools in rooms are highly valued, offering a luxurious touch with great scenic benefits.
El Santuario is celebrated for its luxurious and artistic design, exceptional service and unique environment, making it a highly recommended destination for an extraordinary getaway. Moreover, it serves as an idyllic setting for romantic escapes with many couples highlighting its suitability for special occasions and a tranquil, harmonious experience.
Categories
Honeymoon
This resort offers a romantic escape with amenities like an outdoor pool, room service, and a restaurant. Couples can enjoy golf, a hot tub, a spa and wellness center, and an indoor pool. The resort's high rating from previous guests highlights its appeal for romantic getaways.
Accessible
This resort offers a wide range of accessibility features including rooms/facilities for disabled guests, wheelchair access, toilets for disabled, and bathrooms for disabled. Guests can also reserve wheelchair-friendly rooms with wheelchair-accessible bathrooms.
Private Pool
This resort offers luxurious suites with private pools overlooking Valle de Bravo Lake. Many of their suites feature private pools with controlled temperatures. The property also includes a spa and sailing club, providing a comprehensive leisure experience.
Spa
This resort offers an extensive spa covering half an acre, featuring over 60 therapies and 15 therapy cabins. It includes a couple's suite with a private fireplace, a floatarium, a gym, and a 'Body and Soul' studio for yoga, meditation, tai-chi, and aerobics. The spa also boasts an oxygen bar, boutique, beauty parlor, and unique views of the lake or mountains. A signature 'Yenecamu' therapy is offered on a pontoon boat in the lake. Facilities include jacuzzis, saunas, steam baths, hydrotherapy tubs, and thalassotherapy treatments.
5 Star
This resort features luxurious suites with private pools and overlooks Valle de Bravo Lake. It offers a spa and a sailing club, providing a well-equipped complex for relaxation and recreation. The room design offers amazing views.
Outdoor Pool
The resort offers two outdoor swimming pools and a plunge pool. These facilities are part of a well-equipped complex with a spa and views overlooking Valle de Bravo Lake.
Parking
This resort offers ample parking space for guests. It is a high-end resort with extensive facilities, ensuring convenience for those arriving by car.
EV charging stations
Business
This resort likely provides a tranquil environment conducive to focused work and relaxation, potentially offering meeting spaces and services tailored to business needs. It is an oasis for the body and soul.
Pool
This resort features a full-service spa offering massages, body treatments, and facials. It has two restaurants and a bar/lounge. The hydrotherapy circuit with pools at different temperatures, hammam, and sauna enhances the pool experience.
Infinity Pool
Panoramic View Pool
Private Pool
Outdoor Pool
Romantic
As a resort and spa in Valle de Bravo, El Santuario provides a tranquil environment for couples [from the provided list]. The extensive spa facilities and beautiful surroundings offer opportunities for relaxation and connection.
Luxury
EV charging stations
Free Wi-Fi
Tennis
Yoga
Infinity Pool
Panoramic View Pool
Room Types
Master Suite King SizeThis suite has a private pool and bathrobe.
Junior SuiteGuests will have a special experience as this suite provides a private pool. Featuring a private entrance, this suite also is comprised of 1 bedroom, a seating area and 1 bathroom with a shower and a hairdryer. The suite offers a flat-screen TV with cable channels, a wardrobe, a safe deposit box, a dressing room as well as mountain views. The unit offers 1 bed.
Master Suite DoubleThe private pool is the standout feature of this suite. Boasting a private entrance, this suite also comes with 1 bedroom, a seating area and 1 bathroom with a shower and a hairdryer. The suite features a wardrobe, a safe deposit box, a dressing room, a flat-screen TV with cable channels, as well as lake views. The unit has 2 beds.
Suite with Garden ViewThis suite provides a private pool. Featuring a private entrance, this suite is comprised of 1 living room, 1 separate bedroom and 1 bathroom with a shower and a hairdryer. The suite offers a tea and coffee maker, a seating area, a wardrobe, a flat-screen TV with cable channels, as well as lake views. The unit offers 1 bed.
Suite - Disability AccessThe private pool is a top feature of this suite. Boasting a private entrance, this suite also comes with 1 bedroom, a seating area and 1 bathroom with a walk-in shower and a hairdryer. The suite features a coffee machine, a wardrobe, a safe deposit box, a flat-screen TV with cable channels, as well as garden views. The unit has 1 bed.
Two-Bedroom SuiteFeaturing a private entrance, this spacious suite also comprises 2 separate bedrooms and 2 bathrooms with a shower and a hairdryer. Boasting a terrace with lake views, this suite also provides a wardrobe and a flat-screen TV with cable channels. The unit offers 2 beds.
Two-Bedroom VillaGuests will have a special experience as the villa offers a private pool. Featuring a private entrance, this villa consists of 1 living room, 2 separate bedrooms and 2 bathrooms with a shower and a hairdryer. The villa's kitchenette, which features a refrigerator, is available for cooking and storing food. Boasting a terrace with lake views, this villa also provides a tea and coffee maker and a flat-screen TV with cable channels. The unit offers 3 beds.
Deluxe King RoomFeaturing a private entrance, this suite consists of 1 living room, 1 separate bedroom and 1 bathroom with a shower and a hairdryer. The suite provides a flat-screen TV with cable channels, a wardrobe, a safe deposit box, a sofa as well as garden views. The unit offers 1 bed.
Standard King RoomFeaturing bathrobes, this double room includes a private bathroom with a shower and a hairdryer. The double room features a flat-screen TV with cable channels, a private entrance, a wardrobe, a safe deposit box as well as an inner courtyard view. The unit has 1 bed.
Deluxe Twin RoomThe unit has 2 beds.
Guest Reviews
8.5
Very Good
Review Summaries
Location
El Santuario Resort & Spa boasts an exceptional location with stunning views of Lake Valle de Bravo, making it a favorite destination for many. Guests consistently praise the hotel's spectacular views of the lake, both from their rooms and the common areas. The location itself is often described as excellent, excellently located and unrivaled, offering a tranquil environment that conveys peace and harmony.
The grounds and facilities at El Santuario are also highlighted as being superb, blending beautiful architecture with thoughtfully designed outdoor spaces. The serene and beautiful area of Valle de Bravo enhances the overall charm of the resort.
However, it is worth noting that while the location offers unparalleled vistas, it is somewhat isolated, requiring a 20-30 minute drive to the center of Valle de Bravo for dining and activities. This remoteness contributes to the resort’s peaceful atmosphere, away from the hustle and bustle of the village or the Avandaro area.
In summary, El Santuario Resort & Spa is exquisitely situated to offer breathtaking views and a serene atmosphere, though potential visitors should be prepared for its more secluded setting.
Breakfast
At 'El Santuario Resort & Spa', the breakfast experience delivers a mix of highs and lows. Many guests have praised the breakfast, describing it as delicious and very good. The Sunday brunch, in particular, stands out with several positive mentions for its completeness and quality.
However, the varying cost of the breakfast buffet has been a source of frustration for some with prices fluctuating depending on the day and cases where guests felt overcharged. The necessity to pay extra for certain items, like chai tea, has also been noted. There were instances of slow service with some patrons waiting up to 45 minutes for their meal, which sometimes arrived incorrect or was never received.
Despite the tasty and complete offerings, the high prices and occasional inaccuracies in what was served were points of contention. A clearer, more affordable pricing structure and extended buffet options to other days, not just Sundays, could enhance the experience further. Additionally, expanding the breakfast menu and including more choices might address critiques regarding the limited options available.
Overall, while the breakfast at El Santuario Resort & Spa has several commendable aspects, there is room for improvement in its pricing transparency and service efficiency.
Dinner
The dinner experience at El Santuario Resort & Spa yields mixed reviews. On a positive note, many guests find the food to be very tasty and delicious with some highlighting exceptional dinner shows, a great Sunday buffet and attentive, friendly service. The restaurant itself is praised for its comfortable and pleasant ambience with an incredible view that enhances the dining experience.
However, there are areas for improvement. A common concern among diners is the limited and basic menu, which lacks variety. The quality of the food, while generally reviewed as good or very good by some, is described by others as mediocre or even bland. Moreover, the prices are frequently deemed high with some guests highlighting a disparity between cost and quality.
Service speed has also been an issue with reports of slow service and inconsistent quality, such as in the case of a guest who had to have their salmon dish replaced three times. Additionally, the overall ambiance during dinner can sometimes be jarred by upbeat music that seems out of sync with the resort’s theme.
Overall, while the El Santuario Resort & Spa restaurant shines in certain aspects, it could benefit from a broader menu, more consistent food quality and a more harmonious dining ambiance.
Rooms
El Santuario Resort & Spa offers rooms that visitors frequently describe as comfortable and beautifully appointed with many praising the spectacular and incredible views of the lake. Guests love the serene and picturesque scenery visible from their rooms, highlighting these views as a standout feature of their stay. The comfort extends to the beds, which reviewers often found very comfortable.
However, there are notable downsides. Many rooms lack air conditioning, resulting in uncomfortable heat and insufficient ventilation exacerbates this issue. Guests also report that the rooms can be noisy and that mosquito protection is inadequate, which can lead to a disturbed sleep due to bugs. Maintenance and upkeep appear to be areas needing improvement with several remarks about broken blinds, malfunctioning refrigerators and rundown conditions. Some describe rooms as feeling cramped, particularly the bathrooms, which are noted for being very small with limited privacy.
Though the facilities, including the restaurant and pool, generally receive positive feedback, some rooms lack practicality, such as limited availability of drinking water and small, outdated TVs. The lack of available service options for simple requests also detracts from the overall experience, as does the sporadic cleanliness issues leading to unpleasant odors and allergies for some visitors.
Overall, El Santuario Resort & Spa seems to excel in offering comfort and fantastic views but could benefit from more consistent maintenance and improved room amenities to enhance guests' overall experience.
Beds
El Santuario Resort & Spa offers a mix of experiences when it comes to its beds and bedding. Guests have praised the duvets for being super comfortable and have noted that some beds are quite comfortable as well. However, feedback on pillows is mixed with some finding them super comfortable while others feel they are of poor quality. Concerns about mattresses being hard and beds making noise are frequent points of criticism. Some guests have found the mattresses in the rooms to be very uncomfortable, while others have noted instances where beds were small or part of problematically hot and humid rooms. Additionally, certain guests mentioned issues with mosquitoes in the beds. Despite these issues, the room facilities themselves have received high praise.
Cleanliness
El Santuario Resort & Spa presents a mixed picture when it comes to cleanliness and maintenance. Guests consistently praise the cleanliness of the rooms, describing them as super clean, very clean and noting that the sheets and pillowcases are immaculate. Common areas and facilities, including the bathrooms, are also frequently mentioned for their cleanliness and beautiful design. The resort’s indoor room pools particularly stand out for being perfect and consistently clean.
However, several reviews highlight significant issues, particularly concerning the neglected state of the main pools, which are described as very dirty. Issues extend to some rooms as well with dirty floors, stained surfaces and insufficient daily cleaning being mentioned. Maintenance of the hotel appears to be a general concern; guests have cited problems such as windows that wouldn't close and towels with holes.
While some aspects of the resort are noted for a high level of tidiness and comfort, there is a clear indication that the hotel could benefit from more attentive maintenance and better cleaning protocols to address these inconsistencies.
Staff
El Santuario Resort & Spa stands out for its exceptional staff, consistently praised for their attentive, friendly and helpful service. Guests frequently highlight the warm welcome they receive upon arrival and the overall top-notch attention throughout their stay. Specific mentions include outstanding individual service, such as from the waiter Ramiro, whose attentiveness enhances the dining experience.
Most reviews commend the staff for their kindness and willingness to assist at all times, enhancing the relaxed and welcoming atmosphere of the resort. The pool and spa areas also receive positive notes for the quality of service provided.
Despite a few contrasting opinions about slow service and some maintenance issues, the predominant sentiment is one of excellence. The friendly demeanor of the staff and their consistently high level of service are central to making stays at El Santuario Resort & Spa memorable. Overall, the combination of a stunning location, superb facilities and a dedicated team seems to create an exceptional and enjoyable experience for guests.
Spa
El Santuario Resort & Spa offers a spa experience that has received mixed reviews from its guests. Many visitors have had positive experiences, praising the spa as wonderful, amazing and incredible with excellent service and professional therapists who provide a great variety of massages. Several guests have specifically enjoyed the couple’s massages, facials and other treatments, describing the overall experience as spectacular.
However, not all feedback has been favorable. Some guests find the spa to be very expensive with a few commenting on its simplicity. There have been instances where the spa was closed for maintenance, leading to disappointment. A number of reviews also mention disorganization and inattentive staff, as well as dissatisfaction with the quality of the treatments relative to their cost. Despite these criticisms, the positive experiences seem to prevail, making the spa a noteworthy part of the resort for many guests.
Pool
El Santuario Resort & Spa offers a mixed bag when it comes to its pool facilities. Many guests rave about the private pools in their rooms, appreciating their fabulous, perfect and climate-controlled temperatures. These private pools are described as very nice, warm and comfortable with some offering stunning views. However, issues with maintenance and cleanliness detract from the overall experience. Common outdoor pools have received criticism for being cold, dirty and in need of upkeep, including problems with the filtration systems and slimy surfaces.
The pool area's appearance is another concern with some describing it as neglected and outdated. A particular downside noted was the lack of heating in the general outdoor pools and issues with the cleanliness of the jacuzzi. Service by the pool could also be improved, as some guests felt that staff were not proactive in offering drinks.
Despite these challenges, the resort's facilities overall receive high praise, especially the food and the breathtaking views. The main pool has also garnered some positive remarks for being clean and offering warm water with scenic lake views. Nevertheless, the resort’s pool experience seems divided, depending largely on whether guests are referring to the private in-room pools or the shared common pools.
Private Pool
El Santuario Resort & Spa offers rooms with mini private pools that guests find highly valuable. The private pool in the room is often described as exceptional, providing a comfortable experience enhanced by great views. The combination of the private pool, indoor pool, massage area and scenic vistas is frequently highlighted, making the stay particularly enjoyable.
Luxury
El Santuario Resort & Spa offers a lavish experience marked by the artistic and luxurious design present in every detail. Guests repeatedly commend the beauty of the location and find the environment and facilities unique and memorable. The service stands out as the highlight of many stays, praised for its excellence and friendliness. Staying in rooms with private pools adds a touch of true luxury, enhancing the overall sense of indulgence. Despite the glowing remarks, some note that the amenities in the rooms could be improved to match the high caliber and price of the hotel. Noise from adjacent rooms is also mentioned as a minor issue. Overall, the resort is described as magical and phenomenal, making it a highly recommended destination for those seeking an extraordinary getaway.
Romantic
El Santuario Resort & Spa offers an idyllic setting, perfect for couples seeking a romantic escape. The rooms boast spectacular views, contributing to an overall ambiance of peace and harmony. It's an ideal destination for spending quality time with a partner, emphasizing tranquility and relaxation. Many guests highlight the hotel as an excellent choice for a couple's trip, making it a super romantic plan. While some have reservations about the romantic appeal, the overall consensus underscores its suitability for celebrating special occasions like birthdays.
FAQ
Yes, El Santuario Resort & Spa has pool(s) that belong to one or more of the following categories: Infinity Pool, Panoramic View Pool, Private Pool, Outdoor Pool.
Yes, a spa is available at El Santuario Resort & Spa.
No, El Santuario Resort & Spa doesn't allow dogs.
Yes, parking facilities are available at El Santuario Resort & Spa.
