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Summary of reviewsThe Grand Hotel Excelsior is a luxurious hotel located by the harbor with stunning views and convenient access to Valletta's city center. The hotel offers excellent facilities, including two pools (indoor and outdoor), a spa and accessible rooms for people with disabilities. Guests particularly praise the comfort of the beds, the exceptional service provided by the staff and the quality of the breakfast buffet. The hotel's restaurant options are also well-received, especially the buffet dinners which are extensive and varied. While some guests noted minor issues with outdated facilities and lower standards of hygiene in certain areas such as the spa, the hotel generally receives high praise for its cleanliness. Overall, the Grand Hotel Excelsior provides guests with a luxurious and elegant stay in Malta.
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Resort Taking Steps Towards Sustainability
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About Grand Hotel Excelsior
Guest Reviews
The Grand Hotel Excelsior boasts an unbeatable location for exploring the charming city of Valletta. Situated on the water overlooking the harbor, guests can enjoy marveles views and even have access to their own little marina. Located just a short walk from Valletta, the location is perfect for those wanting to explore the old town with incredible historical vantages. With a convenient location close to the major bus stop and within walking distance to the city gates, everything in Valletta is easily accessible. The hotel is also remote enough to disconnect from the hustle and bustle of the city. Overall, guests praise the hotel's superb location and fantastic facilities.
The Grand Hotel Excelsior boasts a good breakfast buffet with a variety of options for guests to choose from. The breakfast includes fresh omelettes, pancakes, salads, ham, salmon and a range of juice options. The location and helpful staff are particularly highlighted in guest reviews. Chefs are on hand to make eggs and pancakes on the spot. However, some guests found the breakfast options limited or uninspiring and coffee quality could be better. Despite this, the majority of guests enjoyed the extensive selection and variety of the breakfast buffet.
The Grand Hotel Excelsior offers guests the option of dining in style and enjoying delicious meals on their vacation. The dinner at the hotel ranges from buffet dinners to formal dining with an extensive and expensive buffet dinner option available. Guests rave about the Christmas Eve Buffet dinner, which is described as amazing and tasty. The room-service dinner experience is also lovely and well-presented with delicious, piping hot food that is good value relative to a restaurant. Although some guests feel the menus could be modernized, the buffet dinners are generally praised for being extensive, varied and excellent. Some guests note that service levels can vary in different areas of the hotel, but the quality of the food is consistently high.
The Grand Hotel Excelsior offers spacious and comfortable rooms with stunning views of the harbor. Though some reviewers noted outdated furnishings and a lack of modern amenities like USB ports, the overall comfort and size of the rooms received high praise. Some bathrooms were in need of renovation and a few reviewers mentioned issues with cleanliness, while others noted great Zimmerservice. Despite some complaints, the hotel's prime location and spacious family rooms were well-received, making it a good choice for those seeking space, comfort and breathtaking views.
If you're looking for a hotel with comfortable beds, look no further than the Grand Hotel Excelsior. Many guests have praised the medium firm beds for being very comfortable, making for a great night's sleep. Clean and spacious rooms pair perfectly with the top-notch bedding, providing guests with a comfortable environment to unwind in after a long day of exploring. While some guests did find the beds a bit too hard or the pillows too soft, the consensus seems to be that the beds are super comfy. Just be aware that asking for a room with two beds may mean being tucked away in a corner. Overall, comfort is definitely a priority at this hotel.
The Grand Hotel Excelsior has received high praise from guests for its cleanliness. The majority of guests commented on how clean the hotel was with many describing it as 'very clean' and 'tiptop sauber'. Guests also noted the cleanliness of the spacious and comfortable rooms with the bedding receiving special mentions. However, some guests did report a few imperfections that needed addressing, such as rust stains in the bathrooms and single-use plastics in the rooms. Despite this, guests generally praised the attentive housekeeping staff and their acceptable cleaning services. Unfortunately, some guests did report lower standards of hygiene in the spa area, noting loose tiles and dirty facilities. Overall, the hotel appears to take hygiene and cleanliness seriously with regular updates to the bathroom amenities and water in the rooms.
According to guest reviews, the staff at Grand Hotel Excelsior is exceptional, friendly and helpful. Many guests mentioned specific staff members, such as Heathcliff the concierge and Amar the young doorman, as being especially lovely. The reception desk staff was also praised for their friendliness. The staff is professional, attentive and goes the extra mile to provide excellent service. Guests noted high standards of service and exceptional attention from the staff. Some guests mentioned the need for more staff who speak Italian, but overall, the staff was accommodating and polite. Staff members at breakfast, dinner and the pool were all praised and guests noted that the hotel's cleanliness was due in part to courteous and well-trained staff. Guests appreciated the helpfulness of the reception staff and remarked that the food at the hotel was amazing. While some guests had negative experiences with certain staff members, the majority of reviews highlight friendly and helpful staff who make a huge effort to engage with guests.
The Grand Hotel Excelsior boasts an indoor pool and spa, making it a great place for guests to unwind and relax. The good spa facilities and nice indoor swimming pool were highlighted in many guest reviews. The wellness area was found to be small but good, while the indoor pool was described as "toller". Some guests were pleased to find that bathrobes and slippers were provided in their room, allowing for easy access to the spa and pool. Although some reviews mentioned that the sauna had an extra charge and wasn't directly connected to the pool area, overall guests were happy with the facilities. However, a few guests did mention that the spa infrastructure wasn't up to par with loose floor tiles and dirty steam bath floors. Despite this, the spa and its features were generally well-received by guests.
The Grand Hotel Excelsior boasts two pools - an indoor and an outdoor one - both open even in February. The indoor pool is particularly appreciated by guests who find it nice and warm, ideal for a swim. The outdoor pool, located almost by the sea, is lovely but, understandably, too cold in November. Nonetheless, the hotel's own little marina and private beach with loungers and showers are a great feature. The pool facilities, though, could use some improvement: the outdoor pool could be warmer, while the indoor one is a bit small and occasionally crowded. Also, the jacuzzi was broken and the pool deck chairs basic. Regardless, the pool area, both indoor and outdoor, is well-liked by guests and the fact that the heated pool is open 24/7 is a plus. The hotel's location is convenient, being near Valetta's city center and one of the pools even provides direct access to the sea. All in all, a nice place to swim, relax and enjoy the facilities.
The Grand Hotel Excelsior is a classic and elegant establishment with a prime location, offering exceptional service to its guests. While some reviews report a few outdated facilities and some minor issues, the hotel is generally well-maintained with great restaurants and super staff. The breakfast is definitely up to 5-star standards with a wide selection of high-quality dishes to satisfy guests. Although some guests may encounter small inconveniences such as slow elevators, compatibility issues with power sockets and other minor details, the hotel's exceptional services and professional staff make up for it. Overall, the Grand Hotel Excelsior is a great choice for a luxurious stay in Malta.
The Grand Hotel Excelsior is an excellent option for guests with disabilities. The hotel offers a superb wheelchair accessible room with an adapted bathroom, lowered sink, roll-in shower, grab rails and accessible balcony. The hotel's location is within walking distance of the city centre but may require a bit of effort due to the hill. However, the hotel is conveniently located near transportation, making it easy to get around. The hotel also provides additional electrical plugs for accessibility. Though there were some concerns with the shower in the bath being hazardous for older people, the hotel showed consideration for visitors with restricted mobility. Overall, the Grand Hotel Excelsior is a well-situated hotel with excellent accessibility for people with disabilities.
The Grand Hotel Excelsior boasts two beautiful pools, one indoor and one outdoor. Despite the outdoor pool being closed during the winter season, guests were happy to find both pools open in February. The outdoor pool, situated almost on the sea, received high praise, described as "wonderful" and "beautiful". Despite some reviews noting the pool was not warm enough for swimming, guests enjoyed lounging on warm, sunny days. The pool area also features access to the sea and is adorned with green outlines that add to its eye-catching appeal.
The indoor pool at Grand Hotel Excelsior is a hit among guests with many describing it as lovely, nice and even toller. The pool is generously sized and kept at a comfortable temperature, providing a great spa-like atmosphere. Some guests preferred the indoor pool over the outdoor one and appreciated that it was open 24/7. The hotel's location, overall ambiance and indoor swimming pool also received praise. However, a few guests found the indoor pool to be crowded, resembling a children's pool. Overall, the indoor pool at Grand Hotel Excelsior appears to be a major draw for guests looking to relax and unwind during their stay.
The Grand Hotel Excelsior is a luxurious accommodation choice for those looking to stay in Malta. With its royal decor, red velvet carpets on the curved staircases in the lobby and paintings on the wall, guests are transported to a bygone era of opulence. The high standards of service leave a lasting impression, making it one of the best hotels to stay in. Although some guests believe the hotel requires an update, it still provides 5-star luxury service. The location is excellent and the hotel's restaurants are impressive. However, some guests did find the hygiene below par for a 5-star establishment. Overall, the Grand Hotel Excelsior remains a fabulous and superb choice for those seeking indulgence, elegance and refinement.
Yes, Grand Hotel Excelsior has pool(s) that belong to one or more of the following categories: Indoor Pool, Outdoor Pool.
Yes, a spa is available at Grand Hotel Excelsior.
No, Grand Hotel Excelsior doesn't allow dogs.
No, parking facilities aren't available at Grand Hotel Excelsior.
Yes, Grand Hotel Excelsior has a gym.
