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Summary of reviewsFamily Hotel Varna is celebrated for its prime location in the heart of the city, offering guests convenient access to shops, restaurants and notable landmarks like the cathedral. This strategic spot ensures visitors are well-connected to various services and transportation options, making it a favorable choice for those wishing to explore the city. Guests frequently commend the hotel for its good value for money, complemented by friendly staff.
However, while the central location is highly praised, the quality and upkeep of the rooms present a mixed bag. Some guests have found the rooms to be clean, spacious and equipped with basic amenities like air conditioning and functional bathrooms. Yet, there are significant concerns about the state of the rooms with numerous reports of old and poorly maintained furnishings, non-functioning lighting and broken sinks. The hotel's cleaning standards have also raised issues with complaints about dirty rooms, bad odors and inadequate regular cleaning. Some rooms lacked essential items such as toilet paper and soap and there were instances of ant infestations.
In terms of cleanliness, although some guests appreciated a generally clean atmosphere, many reviews pointed to problems including dirty floors, old and inadequately maintained facilities and the need for more rigorous cleaning routines. The pervasive smell of smoke and mustiness in the halls and lobby was also commented upon unfavorably.
Overall, while Family Hotel Varna's excellent location and hospitable staff are significant positives, improvements in room maintenance, cleanliness and additional amenities are needed to enhance the overall guest experience. Show more
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Categories
Family Friendly Hotel
Hotel with Gym
Small Hotel
3-Star Hotel
Room Types
Standard Double RoomProviding free toiletries, this double room includes a private bathroom with a walk-in shower and a hairdryer. The spacious air-conditioned double room provides a flat-screen TV with cable channels, a private entrance, soundproof walls, a seating area as well as city views. The unit offers 2 beds.
Single RoomFeaturing free toiletries, this single room includes a private bathroom with a walk-in shower and a hairdryer. The air-conditioned single room features a flat-screen TV with cable channels, a private entrance, soundproof walls, a wardrobe as well as city views. The unit has 1 bed.
Deluxe Double StudioThe spacious studio provides air conditioning, a private entrance, a terrace with city views as well as a private bathroom featuring a walk-in shower. The unit offers 2 beds.
Guest Reviews
Location
Family Hotel Varna boasts a prime location in the heart of the city, making it a highly convenient choice for travelers. Guests appreciate the hotel's central positioning, which offers easy access to shops, restaurants and notable landmarks such as the cathedral. This strategic location not only places visitors close to the city center but also ensures they are well-connected with various services and transport options. The central setting is complemented by good value for money, clean and spacious rooms and friendly staff. All in all, Family Hotel Varna's excellent and accessible location is repeatedly highlighted as one of its main attractions.
Rooms
Family Hotel Varna offers a mixed experience when it comes to room quality. While some guests appreciated the basic amenities, such as air conditioning, a bed and a bathroom with a toilet, there are significant concerns about the state of the rooms. Many reviews point out that the rooms are old and in need of repair with issues like non-functioning lamps, broken sinks and abandoned furniture, which includes a dressing table boxing in a 1920s boiler with dangerous wiring.
Cleanliness is another area where the hotel falters. Complaints range from rooms smelling bad, including odors of cigarettes, to being outright dirty or infested with ants. Some guests highlighted that their rooms lacked essential items like toilet paper and soap and might benefit from improved tidiness and cleanliness. The rooms also do not have tea or coffee making facilities, refrigerators or mosquito nets and they are not sufficiently soundproofed. However, a few guests did find the rooms to be clean and comfortable and even spacious in some cases.
Overall, while the hotel provides fundamental amenities, there is a significant need for improvements in cleanliness, maintenance and additional facilities to enhance the guest experience.
Cleanliness
Family Hotel Varna presents a mixed impression in terms of cleanliness. While there are mentions of decent overall cleanliness and a clean and friendly atmosphere, numerous reviews highlight areas of concern. Some guests noted that the rooms and entire property suffered from poor hygiene with issues such as dirty floors, neglected facilities and noticeable odors including mustiness and smoke in the halls and lobby. Complaints also pointed to specifics like old equipment, bathrooms requiring repair and an ant infestation in one instance. Room cleaning was reportedly not performed regularly, further contributing to the sense of insufficient cleanliness.
No, Family Hotel Varna doesn't have any pool.
No, a spa isn't available at Family Hotel Varna.
No, Family Hotel Varna doesn't allow dogs.
No, parking facilities aren't available at Family Hotel Varna.