West Memphis, 2007 South Service Road35.157636,-90.15866(Show on Map)
8.5
Very Good
+5 Photos
+5 Photos
+ 3 Photos3
Checkin - Checkout datesFri, 07 Aug - Sat, 08 Aug07 Aug - 08 Aug
1 Room2 Guests
Info
Summary of reviews
The Radisson Hotel West Memphis attracts positive feedback for several notable features, making it a commendable choice for travelers. Positioned conveniently off major highways and close to downtown Memphis and a nearby casino, its location is highly appreciated for easy accessibility, safe and serene environment and well-maintained, modern property. Guests benefit from friendly and helpful staff, spacious modern rooms and extended hours for amenities including the pool, gym and restaurant, adding to the overall positive experience.
The breakfast offerings at the hotel receive mixed reviews, though many guests praised its variety, quality and excellent service. The spacious dining area and complementary breakfast bar enhance the dining experience. However, some inconsistencies exist with certain guests desiring more variety and longer breakfast hours.
Guest rooms are frequently described as spacious, clean and modern, equipped with amenities like large smart TVs, fridges and microwaves. Despite some minor cleanliness concerns, the majority of feedback highlights the comfort and tranquility of the rooms, well-aligned with the hotel’s positive ambiance and well-maintained modern facilities.
Cleanliness reviews are mixed. While many guests praise the hotel's cleanliness and modern renovations in rooms, hallways and public areas, a proportion of reviews report issues like dirty floors and bathrooms and occasional unpleasant smells. Prompt staff responses to such issues generally improve the overall experience, though there's a suggestion of inconsistencies in maintenance and service quality.
The staff receives extensive praise for their friendliness, helpfulness and professionalism, significantly contributing to a welcoming ambiance. Particular individuals, like Tiffany, receive special mentions for their exemplary service. Despite some feedback indicating occasional shortcomings in customer service, the general consensus remains positive.
The outdoor pool, appreciated for its clean and well-maintained condition, serves as an attractive feature particularly for families, enhanced by the presence of a nearby bar and grill. Some feedback points to cleanliness issues, yet the overall response is favorable.
Guests generally find the beds very comfortable, ensuring a good night's sleep with clean and pleasant bedding. While a few comments highlight personal preferences for mattress firmness or pillow comfort, the overall sentiment towards the beds is positive.
Overall, the Radisson Hotel West Memphis provides a blend of convenience, friendly service and comfort, making it a solid choice for travelers seeking a pleasant and modern stay.
Categories
Pool
Outdoor Pool
Golf
Honeymoon
Free Wi-Fi
Business
Parking
Accessible
Gym
4 Star
Outdoor Pool
Room Types
King Room with Sofa Bed - Non-SmokingThe quadruple room provides a TV with cable channels, a tea and coffee maker, a seating area and a safe deposit box. The unit offers 2 beds.
Queen Room with Two Queen Beds - Accessible/Non-Smoking This quadruple room has a tea and coffee maker, a safe deposit box and a TV with cable channels. The unit has 2 beds.
King Room with Sofa Bed and Roll-In Shower - Accessible/Non-SmokingThis double room has a tea and coffee maker, a safe deposit box and a TV with cable channels. The unit has 1 bed.
Queen Room with Two Queen Beds - Non-SmokingThis quadruple room features a tea and coffee maker, a safe deposit box and a TV with cable channels. The unit offers 2 beds.
King Studio Suite with Sofa Bed - Non-SmokingThe suite provides a tea and coffee maker, a seating area, a safe deposit box and a TV with cable channels.
King Room - Disability Access/Non Smoking This double room has a tea and coffee maker, a safe deposit box and a TV with cable channels. The unit has 1 bed.
King Suite with Sofa bed - Non-Smoking The unit has 2 beds.
Guest Reviews
8.5
Very Good
Review Summaries
Location
The Radisson Hotel West Memphis consistently receives high marks for its location. Positioned conveniently off major highways and interstates, the hotel is lauded for its easy accessibility and proximity to key destinations, including downtown Memphis and the nearby casino. Guests appreciate the serene and clean environment, describing it as both quiet and safe. The modern and well-maintained property further enhances the overall positive experience. Many visitors highlight the friendly and helpful staff, spacious rooms and the extended hours of amenities like the pool, gym and restaurant. With its combination of convenience, cleanliness and value, the Radisson Hotel West Memphis proves to be a favorable choice for travelers.
Breakfast
Radisson Hotel West Memphis offers a varied breakfast experience according to guest reviews. Many guests praised the breakfast, describing it as excellent with a great selection and superb service. The breakfast buffet was noted for its variety, fresh and hot offerings and the overall quality that stood out by US standards. The spacious dining area added to the pleasant experience and some guests appreciated the complementary breakfast bar and the wait staff's helpfulness.
However, reviews also indicated inconsistencies in the breakfast offerings. While some found it amazing and loaded with choices, others felt it lacked variety and could have been better. Specific issues included early clean-ups by staff and insufficient food supplies. A few guests noted a desire for more options, including seeing bacon instead of sausage every day. The breakfast timing was another point of contention with some wishing it could extend past 9 am.
Overall, while many guests had a positive experience with good and even excellent remarks, there is room for improvement, particularly in maintaining variety and extending service hours.
Rooms
Radisson Hotel West Memphis receives overall positive feedback from guests, particularly regarding its rooms. The rooms are frequently described as spacious, clean and modern. Many guests appreciate the comfort of the beds and the quietness of the rooms, especially those facing away from the street. The hotel’s atmosphere and ambiance are also commended, contributing to a pleasant stay.
The rooms are well-equipped, featuring modern amenities like large smart TVs, fridges and microwaves. Guests find the design of the rooms appealing and appreciate additional features like sitting areas that enhance the feeling of space. The property appears well-maintained and has likely undergone recent renovations, adding to its modern appeal.
Despite some negative comments about cleanliness and minor issues, the majority of feedback highlights the cleanliness and comfort of the rooms. The staff are praised for their excellent service and amenities like the gym and breakfast also receive positive mentions. Overall, guests seem to enjoy the combination of space, modern facilities and comfort offered by Radisson Hotel West Memphis.
Beds
Guest feedback regarding the beds at Radisson Hotel West Memphis is generally positive with many reviewers describing their beds as very comfortable and even exceptional. The consensus suggests guests can expect a good night's sleep with clean and comfortable bedding. Some guests found the mattresses a bit hard but still comfortable, while a few found the mattresses and pillows to be less than ideal. Occasional comments pointed to stiff linens and room cleanliness issues, such as dingy comforters. However, overall, guests can expect notably comfortable beds during their stay.
Cleanliness
The Radisson Hotel in West Memphis has a mixed reputation regarding cleanliness with many guests praising the property for being very clean and newly renovated. The rooms, hallways, public areas, gym and swimming pool were often described as clean and well-maintained. Some visitors highlighted the hotel's convenient location and enjoyable breakfast offerings. The property presents itself as modern and visually appealing, contributing to a pleasant initial impression for most guests.
However, there are notable concerns about the execution of cleanliness and renovations. Some guests encountered issues such as dirty floors, bathrooms and rooms that did not meet the expected standards. Instances of unpleasant smells and poorly cleaned areas detracted from the overall experience for some visitors. A few reported that certain rooms smelled of smoke, although the staff was responsive in addressing this by arranging room changes promptly.
Staff interactions also varied; while some guests found the staff friendly and accommodating, others felt the customer service did not meet Radisson's usual standards. There were mentions of the hotel being managed poorly despite its new appearance, suggesting inconsistencies in upkeep and service quality.
Overall, this Radisson offers a mixed bag when it comes to cleanliness with many guests enjoying a clean and pleasant stay, while others faced less satisfactory conditions.
Staff
Radisson Hotel West Memphis receives widely positive remarks for its staff, who are frequently described as friendly, helpful and accommodating. Many guests highlight the excellent and attentive customer service, noting the staff's willingness to go above and beyond to ensure guests have everything they need. Specific staff members, such as Tiffany, receive special commendation for their exemplary service. Front desk personnel also garner praise for their professionalism and friendliness. Despite overwhelmingly positive feedback, a few guests pointed out areas for improvement, noting instances where the staff struggled with demand or seemed in need of additional training. Nonetheless, the general consensus is that the staff at Radisson Hotel West Memphis significantly contribute to a welcoming and pleasant stay with many guests appreciating their kindness and support throughout their visits.
Pool
The Radisson Hotel West Memphis offers an outdoor pool that appeals particularly to families with guests noting its suitability for children and expressing that their sons enjoyed it. The clean swimming pool has received praise for its maintenance, adding to the attraction. The presence of a bar and grill near the pool further enhances the experience, providing convenience and additional enjoyment for guests. Some negative feedback mentioned bugs and cleanliness issues, indicating that maintenance could vary. Overall, the pool is a notable feature of the hotel, especially for families with children.
FAQ
Yes, Radisson Hotel West Memphis has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Radisson Hotel West Memphis.
No, Radisson Hotel West Memphis doesn't allow dogs.
Yes, parking facilities are available at Radisson Hotel West Memphis.
