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Best Western Kilima Hotel

York , 129 Holgate Road (Show on Map)

8.0

Very Good

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1 room2 guests 1 room, 2 guests

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Summary of reviewsOverall, the Best Western Kilima Hotel is a great choice for those looking for a well-located hotel with easy access to York's city centre. Guests rave about the delicious and ample breakfast and the amazing, friendly staff. The hotel is also praised for its cleanliness with many guests enjoying the swimming pool, which is described as clean and well-maintained. While the rooms were generally described as clean and comfortable, some guests reported issues such as creaky floors and outdated decor. Families will appreciate the hotel's family-friendly atmosphere and the pool, making it a great choice for a night away with your children. While there were some complaints about on-site parking, many appreciated the convenience of having a parking spot available. Guests looking for a good night's sleep may want to check beforehand if they can request a comfortable bed, as there were some mixed reviews regarding the beds' comfort. Nonetheless, the Best Western Kilima Hotel provides an overall pleasant and homely experience for its guests.
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Hotel with Parking

The Best Western Kilima Hotel in Holgate is a great choice for those looking for comfortable and convenient accommodation in York. This charming 19th Century building, once a rectory, has been transformed into a delightful hotel with a range of great amenities including an indoor pool, a well-appointed breakfast room and a cozy bar. Another great feature of this hotel is its on-site charged parking which has enough spaces for one car per room. Payable locally, the parking is a real bonus in a city like York, giving guests peace of mind and making it easy to explore the city without worrying about where to park. With the city center just a 15-minute walk away, guests can easily visit top attractions such as the Railway Museum and the Jorvik Centre, and enjoy all that this historic city has to offer.

Hotel near Golf Courses

Historic Hotel

Hotel for Honeymoon

Family Friendly Hotel

Hotel with Swimming Pool

Heated Pool Indoor Pool

3-Star Hotel

Hotel with Indoor Pool

Hotel with Heated Pool

Room Types

Standard Double Room The unit has 1 bed.

Standard Twin Room The unit has 2 beds.

Double Room - Non-Smoking The unit has 1 bed.

Family King Room - Non-Smoking The unit offers 1 bed.

Standard King Room - Non-Smoking The unit offers 1 bed.

Suite with Double Bed

Standard Single Room The unit has 1 bed.

Family King Room The unit has 2 beds.

About Best Western Kilima Hotel

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Guest Reviews

8.0

Very Good

Location

The Best Western Kilima Hotel boasts an excellent location for exploring York with the city centre and train station just a short walk away. Guests are happy with the price and location with plenty of pubs and restaurants along the way. The hotel is also situated near to bus stops for further exploring, making it an ideal base for sightseeing. Despite being a bit out of the way, the location is peaceful and provides a decent view. The hotel is conveniently located for the racecourse and football matches too. Overall, the Best Western Kilima Hotel is an ideal choice for visitors looking for a good location with easy access to the city centre.

Breakfast

Guests at the Best Western Kilima Hotel are praising the breakfast on offer with many describing it as delicious and excellent. There are plenty of options available with lots of choice and fresh products to choose from. Some guests appreciate the cooked-to-order breakfast, while others would have preferred a buffet-style setup. Still, everyone can agree that the breakfast is of excellent quality and good value. The breakfast room is lovely and efficient and the service is quick. Many guests particularly enjoyed the poached eggs and filter coffee. The hotel's great location and delicious breakfast make it an excellent choice for travelers in search of a satisfying start to their day.

Rooms

Guests review Best Western Kilima Hotel as having clean and comfortable rooms with some being upgraded to bigger rooms at no extra cost. The majority of guests praise the comfy beds and spaciousness of the rooms with some mentioning the family suite being particularly spacious and comfortable. While some reviews mention the need for updates, including the bathrooms, overall the rooms are described as clean and well-maintained. Some guests note that the decor is a bit tired but still comfortable. Additionally, there were some mentions of issues such as creaky floors, poorly lit rooms and wardrobe doors not shutting properly. However, these are balanced out by positive comments, including comfortable beds and pillows and clean, tidy rooms.

Beds

The beds at Best Western Kilima Hotel have received mixed reviews from guests. While some found the beds to be very comfortable with one guest even describing the bedding as "super literie", others reported that their beds were creaky, not good or too soft. Some guests also had issues with the four poster beds with one saying that it was cramped and high. However, those who found the beds comfortable noted that the room was spacious and that the pillows were also comfortable. If you're someone who values a good night's sleep, it may be worth contacting the hotel beforehand to ensure that you're getting a comfortable bed for your stay.

Cleanliness

The Best Western Kilima Hotel is a haven for cleanliness enthusiasts. The hotel, including the swimming pool, was spotless with the staff being lovely and welcoming. Although some parts of the hotel are showing their age, the overall cleanliness more than made up for it. However, some guests have reported bed bugs in the beds, stained sheets or odors, indicating that some rooms need attention. Despite this, guests have praised the housekeeping staff, who work tirelessly to keep the hotel tidy and homely. There were some comments about extractor fans that need cleaning, or filters changing and an upgrade in some areas of the hotel. Overall, Best Western Kilima Hotel and its rooms were described as very clean and the pool was "great and very clean too."

Staff

Guests of the Best Western Kilima Hotel have praised the hotel’s amazing, friendly and accommodating staff who are attentive to guests’ needs, creating a warm and welcoming atmosphere. Guests described the staff as exceptional, professional and informative, often going above and beyond to assist with guidance on the area and making guests feel right at home. They noted that the reception staff in particular were warm and friendly and well run by a happy team. Guests have also described the hotel staff as lovely, nice and fantastic with a real family feel where nothing was too much trouble. The hotel staff were praised for being helpful, polite and attentive, providing outstanding service and creating a wonderful experience for their guests.

Pool

Guests who love to take a dip during their stay will be happy to know that the Best Western Kilima Hotel features a great swimming pool that has been described by guests as "awesome", "lovely" and "nice and clean". Parents with children will appreciate that the pool is an extra bonus with kids loving the opportunity to take a swim. The hotel also offers leisure facilities with access to the pool provided with the hotel room price. Guests can enjoy a swim any time of the day as the pool is open from 7 am to 10 pm. The pool, along with the fitness room, has been rated as great by some guests. The staff are also friendly and accommodating, assisting guests with their needs in the pool area. Additionally, guests have commented on how well-maintained the pool is despite its small size. The pool is also conveniently located and guests have liked the parking area's convenience and cleanliness. One interesting note is that the lockers in the swimming pool area require an OLD £1 coin, a small detail that may come in handy for guests to know. Overall, guests have appreciated the hotel's pool, which has been an excellent bonus to their pleasant stays.

Parking

Guests at the Best Western Kilima Hotel were pleased to find that parking was available on site, although some remarked that it was tight and not easy to locate the entrance. However, many were shocked to discover that they had to pay a fee of £10 per day to park, which was not advertised clearly and caused some frustration. Those who did book directly with the hotel were exempt from the fee, but others felt that it was steep and that parking should have been free for guests. There were also complaints about a lack of information regarding the charges and a building site on the premises that was not disclosed beforehand. Despite these issues, many guests found it easy to park and appreciated the convenience of on-site parking, although more attention could have been given to making it clearer and more accessible.

Family

The Best Western Kilima Hotel is a fantastic family-friendly hotel, perfect for a night away with your children. The pool is an extra bonus and the kids will love it! The atmosphere is very homely and welcoming with a real family feel. The staff are very friendly and helpful, making you feel like you are staying in a family-run bed and breakfast rather than a chain hotel. In fact, some grandparents even came for a break with their grandkids and couldn't fault anything! The hotel can even accommodate larger family groups, comfortably fitting a family of five. The new part of the hotel is particularly enjoyable for families. Even if you are not there as a family, the hotel staff goes above and beyond for their guests, one guest even recommended the hotel to their care home for future breaks. Additionally, the hotel is great for special occasions such as hen dos. All in all, a great stay for families looking for a welcoming and comfortable experience.

Yes, Best Western Kilima Hotel has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool.

No, a spa isn't available at Best Western Kilima Hotel.

No, Best Western Kilima Hotel doesn't allow dogs.

Yes, parking facilities are available at Best Western Kilima Hotel.

No, Best Western Kilima Hotel doesn't have a gym.

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