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Mercure Sheffield St Paul's Hotel & Spa

Sheffield , 119 Norfolk Street (Show on Map)

7.5

Good

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1 room2 guests 1 room, 2 guests

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Summary of reviewsThe Mercure Sheffield St Paul's Hotel & Spa is a four-star hotel located in the heart of the city centre, making it an ideal location for exploring Sheffield. Guests had positive experiences with the breakfast offered, which was described as excellent with a good atmosphere. The hotel's rooms were found to be spacious and well-equipped with comfortable beds, although some guests noted outdated decor and furniture. The hotel's cleanliness received mixed reviews with some guests praising it and others noting poor cleaning conditions. The staff were a mixed bag with some finding them rude and unprofessional, while others found them friendly and helpful. The spa facilities received mixed reviews with some guests finding them nice but run down and others having negative experiences. The hotel's location and nice facilities made for a good stay, although some guests found the price a little high for what was expected. Overall, the Mercure Sheffield St Paul's Hotel & Spa was positively received and a good choice for those looking for a central location in Sheffield.
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Hotel with Spa

The Spa at the Mercure Sheffield St Paul's Hotel & Spa is the perfect place to unwind and treat yourself to some luxurious self-care. The spa offers a range of indulgent treatments, including manicures, massages, and more. In addition to the treatment rooms, the spa also boasts a sauna, steam room, snail shower, and ice fountain. Guests can take a dip in the hotel's indoor heated pool to further relax and rejuvenate. Whether you're looking for a single treatment or an entire spa day, the Mercure Sheffield St Paul's Hotel & Spa has everything you need to feel pampered and refreshed.

Size of the spa facilities: Indoor area: 180 m² (1938 ft²)

Spa facilities:

Heated pool(s) - Number: 1

Private massage and treatment room(s) - Number: 7

Sauna(s) - Number: 1

Steam room(s) / Hammam(s) - Number: 2

Fitness area

Spa facilities opening hours: Monday to Friday 6:30am - 9pm Saturday/Sunday and Bank Holiday's 7am - 7pm *Children Swimming Times* (9am till 11am or 3pm till 6pm)

Hotel for Honeymoon

Family Friendly Hotel

Romantic Hotel

Hotel near Nightlife Spots

Hotel with Swimming Pool

Pool Lap Lanes

Business Hotel

Accessible Hotel

Hotel with Gym

4-Star Hotel

Hotel with Pool Lap Lanes

Room Types

Double Room This en suite room has a flat-screen satellite TV, complimentary toiletries and a desk.

Superior King Room With bathrobes, slippers and impressive city views.

Junior King Suite - Non-Smoking Providing free toiletries and bathrobes, this suite includes a private bathroom with a bath, a shower and a hairdryer. The air-conditioned suite provides a flat-screen TV with satellite channels, a tea and coffee maker, a seating area, a wardrobe as well as city views.

About Mercure Sheffield St Paul's Hotel & Spa

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Guest Reviews

7.5

Good

Location

The Mercure Sheffield St Paul's Hotel & Spa has a fabulous location which many guests rave about in their reviews. Situated right in the heart of the city centre, this hotel is perfect for exploring and accessing all that Sheffield has to offer. Many guests comment on how convenient the location is for attending events, including a wedding reception at a venue attached to the hotel. The hotel's position means that it's only a short distance away from theatres, Christmas markets, restaurants and bars. Guests love how close the hotel is to some of Sheffield's top attractions including the Winter and Peace Gardens, botanical gardens and public transport too. The location also makes it easy to get around without having to use any transport, making it ideal for leisure travellers. Some reviewers highlight the fact that the hotel is adjacent to the Winter Garden and overlooks the botanical garden, which is a bonus. In summary, if you're looking for a hotel with an excellent location in Sheffield, the Mercure Sheffield St Paul's Hotel & Spa should definitely be on your list.

Breakfast

Guest reviews of the Mercure Sheffield St Paul's Hotel & Spa have praised the breakfast on offer with comments about the excellent selection of fresh fruit and varied cooked options. The dining room is pleasant with a good atmosphere. Some guests did note tired dining chairs, but this didn't detract from the fab breakfast. Breakfast is generous and ranges from good to amazing with several comments about the staff being friendly. There were a couple of negative comments about the limited time breakfast was available and poor drink selection. Some guests also felt that there could be more choices of bread, cereal and fruits. Despite these criticisms, most reviews were positive with many guests describing the breakfast as excellent, phenomenal, or gorgeous.

Rooms

The Mercure Sheffield St Paul's Hotel & Spa offers a central location with spacious and well-equipped rooms. While some guests found the decor and furniture to be outdated, the majority enjoyed the large and comfortable beds, clean bathrooms with separate showers and baths and lovely views. However, there were some complaints about missing furniture, cracked walls and dirty carpets. Despite this, the hotel was praised for its location and size of the rooms. Additionally, the spa and breakfast were highly recommended. Overall, while the hotel may need some modernisation and improvements in cleaning, guests found their rooms to be comfortable and spacious for their stay.

Beds

Guests have had mixed experiences with the beds at the Mercure Sheffield St Paul's Hotel & Spa. While some found them to be super comfortable and provided a great night's sleep, others found them to be low quality, uncomfortable and could feel the springs. Some guests enjoyed the massive, huge and clean beds, while others found that the double beds were just two singles pushed together. The pillows were also a point of contention with some guests, describing them as rock hard and uncomfortable or made of horrible foam. Despite this, most guests seemed to enjoy the clean, spacious and comfortable rooms at the hotel, although some felt that the beds could be as comfortable or better than rival 4-star hotels.

Cleanliness

Mercure Sheffield St Paul's Hotel & Spa has received mixed reviews regarding its cleanliness. Some guests reported that the room was clean, spacious and comfortable with clean linen and towels. The hotel was also described as very clean, calm and luxurious with lovely and clean surroundings. However, there were some negative reviews with guests mentioning poor cleaning conditions, disappointment and a need for improvements. Several guests described dirty communal areas, abandoned room service trays and glasses left uncleaned. Some rooms were also found to have dirty towels, mould, dirty shower heads and pubic hair. Some guests reported carpets, upholstery and net curtains stained and one wardrobe door missing. Some facilities were worn and the bathroom had a broken toilet seat and rust on the chipped bath. Despite the mixed reviews, guests generally found the staff friendly and helpful and enjoyed the modern and spacious nature of the hotel.

Staff

The staff at Mercure Sheffield St Paul's Hotel & Spa were a mixed bag with some guests encountering rude and unprofessional employees like the maids who barged in too early, confused spa staff and impolite people at the front desk. However, the majority of guests had positive experiences with very friendly and helpful staff, particularly at breakfast, reception and the bar. The hotel also received props for great service from individuals like Ellen, Angel, Owen, Jackie and Joss. Some guests even noted that the staff went above and beyond to make their stay enjoyable, while others appreciated being accommodated with early check-in or specific room requests. However, there were complaints about inexperienced reception staff and poor service due to being understaffed. Overall, the hotel's location was a hit and miss, but the hospitable staff made up for some of its shortcomings.

Spa

Guests who are looking for a hotel with spa facilities should consider the Mercure Sheffield St Paul's Hotel & Spa. The spa access is included which is a plus. The spa is described as 'nice' but also run down with several areas needing repairs. Although some guests enjoy their experience at the spa including the pool and sauna, there are some setbacks such as the aromatherapy room constantly busy, the sauna being lukewarm and the experience shower not working. Some guests also report that the spa facilities are over-crowded, while others report half of the facilities were out of order. The hotel staff are friendly, but some find the spa not very relaxing and geared towards general membership rather than hotel guests. There were some negative experiences such as missing out on a pre-booked Prosecco package and a homeless man using the spa facilities. However, some guests found it amazing and excellent. If you are interested in the spa, you may want to call to check the details and conditions first.

Pool

The Mercure Sheffield St Paul's Hotel & Spa boasts an excellent spa and pool that guests seem to love. The pool is a good size for a hotel and offers a nice place to relax and unwind. However, some guests have mentioned that the temperature can be a bit cold for their liking. While most enjoy the pool, others have found it disappointing, as it can be busy with children jumping in and splashing around. Additionally, some guests have noted maintenance issues, such as wires hanging down over the pool and broken sauna equipment. Despite these minor complaints, the location and spa/pool at this hotel are highly praised by many guests.

4 Star

Mercure Sheffield St Paul's Hotel & Spa is a lovely hotel in Sheffield, perfect for a few nights stay. While there were a few issues that needed addressing, guests overall had a lovely stay at this four-star hotel. The excellent location and nice facilities made for a good stay with many guests describing it as superb and exceptional. However, some guests found the price to be a little high for what is expected of a four-star hotel. While the hotel was good for most guests, some felt it didn't quite meet the standard of other rival 4-star hotels with the pool and sauna areas in particular needing some attention. Nevertheless, many guests appreciated the hotel's central location and found their rooms to be comfortable and clean. Overall, Mercure Sheffield St Paul's Hotel & Spa received positive feedback and was a good choice for those looking for a central location in Sheffield.

Yes, Mercure Sheffield St Paul's Hotel & Spa has pool(s) that belong to one or more of the following categories: Pool Lap Lanes.

Yes, a spa is available at Mercure Sheffield St Paul's Hotel & Spa. For more information, read the answers to the Spa questionnaire

No, Mercure Sheffield St Paul's Hotel & Spa doesn't allow dogs.

No, parking facilities aren't available at Mercure Sheffield St Paul's Hotel & Spa.

Yes, Mercure Sheffield St Paul's Hotel & Spa has a gym.

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