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Summary of reviewsHotel Moon garners mostly positive reviews across various categories, making it a commendable choice for many travelers. Centrally located, the hotel is an excellent base for exploring the city with easy access to public transportation, commercial areas and tourist spots. The hotel's strategic location, paired with its cleanliness and welcoming staff, provides both leisure and business travelers with a practical and comfortable stay.
Guests frequently praise the cleanliness of the hotel, noting the well-maintained rooms and facilities. Daily housekeeping ensures a high standard of hygiene, creating a pleasant atmosphere despite minor occasional issues like spider webs or musty odors.
The staff at Hotel Moon are often highlighted for their friendliness, attentiveness and efficiency. Names like Pilar, Santi, Victor, Ivonne and Peter are mentioned for their exceptional service, enhancing the overall guest experience with their professional and warm treatment.
The breakfast at Hotel Moon receives mixed but largely positive feedback. Many guests enjoy the value for money and variety offered by the buffet, appreciating the tasty and filling options. Some call it spectacular, albeit a few point out areas needing improvement, such as the lack of hot dishes and occasional issues with food quality, like hard bread or low-quality cold cuts.
Room quality at Hotel Moon presents a mixed experience. Positive aspects include cleanliness, comfort and amenities in certain rooms with some offering pleasant views and spacious layouts. However, issues such as small room sizes, outdated furniture and occasional maintenance problems are noted, which might affect the overall comfort for some guests.
The hotel also offers WiFi, although reviews about its reliability are mixed. While some guests experience super fast internet, others find the connectivity insufficient for streaming or video calls with frequent disruptions in service.
Nightlife around the hotel is vibrant with numerous bars, shops and restaurants within walking distance, contributing to the attractive, lively environment. The beds receive mixed reviews; while many guests find them comfortable, others report issues with mattress firmness or softness and some note dissatisfaction with bed configurations.
Finally, Hotel Moon stands out for its accessibility, particularly for guests with disabilities. The close proximity to public transport and essential amenities makes it convenient for city navigation and reaching airports and beaches. The helpful staff further enhance accessibility, making Hotel Moon a highly recommended choice for travelers with reduced mobility.
Overall, Hotel Moon appeals to a wide range of travelers with its central location, cleanliness, friendly staff and good value for money, though it might benefit from some improvements in room amenities and breakfast variety. Show more
Read review summaries for all categories
Hotel near Nightlife Spots
Located on Ramon y Cajal, this hotel provides access to the Ensanche quarter, known for its stores, taverns, and restaurants. Its central location offers convenient access to various nightlife options.
Accessible Hotel
Hotel Moon provides disabled access and is equipped with a lift to facilitate movement throughout the property.
Room Types
Double or Twin RoomThis room type, for 1 or 2 people, comes with 1 double bed or 2 single beds.
Rooms with a double bed are smaller, with a window overlooking a patio, and they have a bathroom with a shower. The bed measures 135 cm across.
Rooms with 2 single beds are larger. The beds are pushed together and the bathroom comes with a bath tub. These rooms have a window overlooking either a patio or the street.
Room 2+1 (2 adults + 1 kids) Featuring a balcony, rooms have a cable TV, desk and a private bathroom with bath or shower. Free toiletries and hairdryer are provided. There are 2 single beds measuring 90 cm across and a 3rd single bed measuring 80 cm across.
Guest Reviews
8.3
Very Good
Location
Hotel Moon boasts a highly praised location, making it an excellent base for exploring the city. Situated in a central area, it's surrounded by numerous dining options, bars, shops and major shopping centers, including El Corte Inglés and Cuatro Caminos. Its proximity to both the bus and train stations with only a short walk needed to reach either, adds to its convenience, especially for travelers with early departures.
Visitors appreciate the hotel's easy access to key commercial areas, vibrant streets and public transportation, facilitating quick city entries and exits. Despite being slightly removed from the historic center—around a 20-minute walk—the hotel's placement is described as perfect for getting around the city and reaching tourist hot spots, including the marina and Plaza de María Pita within minutes.
Cleanliness, friendly staff and good value for money complement its strategic location, making Hotel Moon a practical choice for both leisure and business travelers. While parking in the area might be challenging, the central setting and nearby amenities more than compensate for this minor inconvenience. Overall, Hotel Moon offers a well-balanced combination of accessibility, comfort and economic value.
Breakfast
When it comes to breakfast at Hotel Moon, reviews display a spectrum of experiences. Positive remarks frequently highlight the good value for money, variety and overall completeness of the breakfast buffet. Guests often mention the tasty, well-stocked offerings and find the breakfast to be filling and reasonably priced. The breakfast staff receive praise for their friendliness and ability to adapt to guests' schedules.
However, some travelers point out areas for improvement. Complaints include a lack of hot dishes, hard bread, low-quality cold cuts and insufficient replenishment of items. The quality of certain products like pastries and fruit is sometimes questioned and a few reviewers mention the absence of cooked options such as eggs and bacon. Despite these criticisms, many guests find the breakfast to be satisfactory with some calling it spectacular or amazing.
Overall, while some guests feel the breakfast could benefit from more variety and better quality in certain areas, many appreciate the value and convenience it offers to kickstart their day.
Rooms
Hotel Moon offers a mixed experience in terms of room quality with a significant divide between positive and negative aspects. On the positive side, many guests appreciate the cleanliness of the rooms, which are regularly serviced and well-maintained. Some rooms are described as spacious, modern and comfortable, offering amenities like air conditioning, heating and even balconies or terraces with pleasant views. Comfortable beds contribute to a restful stay and the staff's helpfulness and friendliness often enhance the overall experience.
However, numerous reviews also highlight the small size of many rooms with some being described as almost claustrophobic. Issues such as damp smells, outdated furniture and inadequate maintenance are frequently mentioned, alongside specific complaints about broken fixtures like the TV and shower hose. Noise from hallways and adjacent rooms can be a disturbance for some guests. Additionally, several rooms faced interior courtyards, making them darker and less appealing.
Though the hotel's location and cleanliness receive praise, the lack of certain amenities like a minibar or refrigerator, as well as basic room setups with small TVs, might not meet everyone's expectations. Overall, Hotel Moon appears to be well-suited for short stays where comfort and simplicity are key priorities, but it may fall short for those seeking more space and modernity in their accommodations.
Beds
Guests staying at Hotel Moon have mixed reviews regarding the comfort of the beds. While many found the beds to be quite comfortable, noting the spaciousness and quality of both the mattresses and pillows, others reported issues with the firmness or softness of the mattresses. Specifically, some guests described their beds as being very comfortable with clean and well-maintained rooms, whereas others found them too soft or too hard for their liking with a few mentioning sunken or barely sprung mattresses.
Several reviews emphasized the comfort of both bed and pillow, describing them as very comfortable, while others pointed out having uncomfortable experiences, often due to mattresses that were either too hard or had lost their firmness. There were also remarks on the pillows with some guests stating that they were too flat or too elongated, contributing to an overall uncomfortable sleeping experience.
Some reviews also mentioned that bed sizes were smaller than expected, which was a disappointment for some guests, particularly those who required a double bed and ended up with two singles. The issue of bed movement was also highlighted, although it didn't detract from the comfort for most.
Overall, while many guests appreciated the comfort of the beds at Hotel Moon, the experiences varied with a number of suggestions for improvement particularly related to mattress quality and replacement.
Cleanliness
Hotel Moon stands out as an exceptionally clean and comfortable destination. Guest reviews consistently highlight the impeccable cleanliness of the rooms and hotel facilities. Visitors frequently commend the spacious, clean rooms and spotless bathrooms, further appreciating the comfortable and well-maintained accommodations.
Daily housekeeping ensures that rooms and towels remain fresh, contributing to a consistently high standard of cleanliness. While a few minor issues were noted, such as the occasional spider web or musty odor, the overall impression is overwhelmingly positive. The staff's professional and charming demeanor adds to the welcoming atmosphere.
The hotel's location, paired with its cleanliness, makes it a convenient and appealing choice for travelers. Despite some desired amenities, such as a makeup mirror or a vending machine, Hotel Moon's focus on cleanliness and comfort has left a lasting impression on its guests.
Staff
Hotel Moon is highly praised for its staff, who consistently receive accolades for their friendliness, attentiveness and efficiency. The reception team stands out with particular mentions of Pilar, Santi, Victor, Ivonne and Peter for their exceptional service. Guests appreciate the warm and professional treatment they receive, noting the staff's readiness to assist with any requests, from handling luggage to providing comprehensive information about local attractions and even fulfilling specific needs such as extra pillows or corkscrews.
Visitors often highlight the clean facilities and the excellent location of the hotel, close to public transport and within walking distance of the old town. The hotel's personalized and kind approach creates a welcoming atmosphere that many find unbeatable. This consistent level of care and professionalism makes Hotel Moon a standout choice, offering great value for money and ensuring a pleasant stay for all.
Wi-Fi
Hotel Moon offers WiFi in its rooms, but the quality and reliability have been a common point of contention among guests. While there are mentions of super fast WiFi, many have experienced various issues. Users reported the internet speed to be insufficient for activities like streaming movies and participating in video calls and the connection often proved to be unreliable or non-existent. Some guests faced difficulty connecting to the service at all and there were frequent complaints of the WiFi breaking or failing, especially on specific floors. Despite some instances where the WiFi performed well, overall, the connectivity appears to be inconsistent and problematic for many visitors.
Nightlife
The area around Hotel Moon offers a vibrant nightlife scene. Guests can find numerous bars and shops within convenient walking distance. For those looking to start their day with a café and croissant or end it with tapas, the local bars around the corner provide ample options. A nearby nightclub adds to the entertainment possibilities, making it a suitable choice for night activities. The lively streets surrounding the hotel are populated with various amenities, including supermarkets and restaurants, ensuring a bit of everything is available. While the hotel is a bit far from the historic center, it remains accessible on foot with a pleasant stroll.
Accessible
Hotel Moon stands out as a particularly accessible option for guests with disabilities, according to guest reviews. The hotel's strategic location ensures that vital transportation links are within easy reach. With taxi stops, bus stops and train stations all in the vicinity, commuting is straightforward and economical. The close proximity to public transport stations and a bus stop right in front of the hotel makes it convenient for travelers to navigate the city, including trips to the airport and the beach.
Guests praised the helpful and accessible nature of the staff with one attendant notably providing valuable local sightseeing advice. The hotel's accessibility is not just limited to transportation, as it appears to be well-suited for visitors with reduced mobility, offering optimal conditions for walking in the city.
Additionally, Hotel Moon offers practical amenities such as 24-hour reception and parking options, further enhancing its attractiveness. Despite some minor inconveniences like occasional noise and slightly uncomfortable bathtub access, the hotel's location in an attractive tourist area more than compensates, providing a highly recommended choice for accessible accommodation in the city.
No, Hotel Moon doesn't have any pool.
No, a spa isn't available at Hotel Moon.
No, Hotel Moon doesn't allow dogs.
No, parking facilities aren't available at Hotel Moon.