a&o Aachen Hauptbahnhof

Aachen 50.76826500, 6.09297000 , Hackländerstraße 5 (Show on Map)
7.0
Good


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Summary of reviews'a&o Aachen Hauptbahnhof' enjoys high praise for its prime location just steps away from Aachen's central train station, offering travelers easy access to the city's main attractions and local transport. This central spot makes it an ideal choice for anyone keen to explore the city's rich history and vibrant scene with numerous cafes, restaurants and shopping streets nearby.

Guests often commend the breakfast for its diversity and quality, highlighting options that cater to different dietary preferences, including healthy and vegetarian/vegan choices. The breakfast buffet provides good value for money, despite occasional remarks about repetition and the need for a larger dining area.

The rooms, while generally clean and functional, receive mixed reviews regarding their size with many noting they can be quite cramped, especially for families or groups. Despite some issues with noise and ventilation, recent renovations have brought modern and comfortable furnishings to many rooms, making them suitable for short stays. Cleanliness is mostly satisfactory though some improvements are needed, especially in common areas.

Staff at the hotel are mostly praised for their friendliness and helpfulness, providing a warm and accommodating service that enhances the overall guest experience. The 24-hour reception and multilingual team add to the convenience.

The free WiFi is a well-appreciated feature, generally described as reliable with good coverage, though it occasionally faces issues with speed and stability. The parking facilities are a mixed bag; while convenient for some, they can be limited and pricey, causing occasional frustration among guests.

The hotel caters reasonably well to families, providing clean and practical family rooms and child-friendly amenities like play areas and a self-catering kitchen. It is a budget-friendly option with essential comforts, though some families find the space a bit too compact.

Bed quality receives varied feedback; many find the beds comfortable, but there are issues with plastic-wrapped mattresses and occasional cleanliness lapses. The accessibility features are commendable, ensuring ease of movement for guests with disabilities through the availability of elevators and suitably designed rooms.

Lastly, a&o Aachen Hauptbahnhof is appreciated for being dog-friendly, allowing guests to bring their pets at no additional charge and offering a convenient area for dog-walking.

Overall, a&o Aachen Hauptbahnhof provides a well-situated, affordable option for travelers seeking basic but effective accommodation, backed by friendly service and a central location.
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Categories
Family Friendly Hotel
This hostel offers family rooms and is located next to the train station, making it convenient for transportation. It provides a budget-friendly option for families.

Hotel with Parking
This hotel is listed as having parking.

Cheap Hotel
Part of the A&O chain, this hostel provides budget accommodation and is conveniently located near Aachen's main train station. The hotel's location facilitates easy travel and access to the city's attractions.

Dog Friendly Hotel

Business Hotel

Accessible Hotel

Room Types
Single Room Brightly furnished room with a private bathroom with shower.

Twin Room Brightly furnished room with a private bathroom with shower.

Quadruple Room Brightly furnished room with a private bathroom with shower. It features 2 single and 1 bunk bed. For the bunk beds bed linen is provided for self-covering.

Family Room (2 Adults + 2 Children) Brightly furnished, spacious room with a private bathroom with shower. It features 2 single and 1 bunk bed. For the bunk beds bed linen is provided for self-covering.

Bed in 4-Bed Dormitory Room A single bed in a 4-bed dormitory room.

Triple Room Rooms are 17 square metres. For the bunk beds bed linen is provided for self-covering

Guest Reviews
7.0
Good
Location
a&o Aachen Hauptbahnhof boasts an enviable location that receives consistent praise from guests. Situated just a few steps away from Aachen's central train station, the hotel offers an unbeatable base for travelers arriving by train. This prime spot allows convenient access not only to various modes of public transportation but also to the heart of the city, enabling easy exploration of Aachen’s main attractions, including the historic city center and its renowned cathedral.

Guests find the walk to the city center to be relatively short, generally around 10 to 15 minutes, making it practical for both sightseeing and attending city events. The central location also means that numerous cafes, restaurants and shopping streets are within easy reach, catering to both leisure and culinary interests.

The proximity to the train station, while advantageous for transport, does occasionally come with the downside of noise, as some rooms might experience disruptions from train station activities. Despite this, the hotel's accessibility and the balance it strikes between affordability and location make it a favored choice for budget-conscious travelers, families and groups.

Overall, the convenient and central placement of a&o Aachen Hauptbahnhof appeals strongly to those looking for a well-situated, reasonably priced accommodation option that simplifies city exploration and facilitates travel connections.

Breakfast
Reviews highlight the breakfast at a&o Aachen Hauptbahnhof as mostly positive with many guests praising its diversity and quality, especially considering the reasonable price. The breakfast buffet offers a wide variety of choices, including healthy and vegetarian/vegan options with standout features such as a pancake machine and fresh, branded products. While some appreciate the hearty and plentiful meals that cater well to families, a few guests found the options repetitive and limited, particularly over extended stays. There were occasional complaints about the breakfast room's size and cleanliness. Overall, the breakfast is generally regarded as a good value for money with many guests finding it sufficient, tasty and a pleasant start to the day.

Rooms
The rooms at 'a&o Aachen Hauptbahnhof' offer a range of experiences reflected by mixed guest feedback. Generally, they are clean and functional, frequently praised for their sufficient amenities, adequate heating and practical utilities such as private bathrooms, power outlets and built-in lights at the beds. Some rooms are recently renovated, boasting modern furnishing and ample space, especially suited for short stays. The family rooms, despite being compact, have garnered approval for their suitability in accommodating four people for brief overnights.

However, numerous reviews highlight a prevalent issue with room sizes, often described as cramped, especially for groups of four. Many guests noted that the rooms can feel tight and do not offer substantial storage or wardrobe space, making movement within the room difficult. Some rooms are noisy, hindered by minimal sound insulation which can let in outside noise, particularly from the nearby train tracks.

Cleanliness is mostly consistent with many rooms being clean and tidy upon arrival. Yet, occasional lapses were reported, including leftover towels, dirt in window areas and used sheets. The outdated décor in some rooms and broken fixtures like shutters and window seals also detract from the overall experience. Ventilation issues are a point of concern as well with some rooms becoming uncomfortably warm and stuffy, lacking proper airflow especially in the absence of air conditioning.

Despite these drawbacks, guests find the rooms to be great value for money, given the central location near the main train station and the inclusion of essential amenities. For a budget-friendly stay, these rooms meet the basic needs of travelers looking for clean, no-frills accommodation.

Beds
Guests at the a&o Aachen Hauptbahnhof have shared their varied experiences regarding the beds. On the positive side, many found the beds to be comfortable, cozy and clean. Some appreciated the presence of USB charging ports conveniently located by the beds and noted that the large beds provided a good night’s rest. Reviewers frequently described the beds as offering sufficient comfort with some referencing the nice bedding and soft mattresses.

However, the feedback was mixed. Several guests reported issues such as plastic-wrapped mattresses, uncomfortable and thin mattresses and bed linens that were either worn out, dirty or had holes. There were also mentions of the need to assemble the beds themselves upon arrival, as linens and towels weren't provided in the room by default. Additionally, some guests found the bunk beds impractical with inadequate steps and mattresses that tend to slide. Concerns were raised about the cleanliness, noting instances of hair and dirt on the sheets and pillows.

Overall, while the beds at a&o Aachen Hauptbahnhof are generally seen as acceptable and occasionally praised, there is room for improvement in cleanliness, comfort and convenience to enhance the guest experience further.

Cleanliness
'A&O Aachen Hauptbahnhof' presents a mixed bag in terms of cleanliness, as reflected in numerous guest reviews. While many found the rooms generally clean and well-maintained, providing clean towels and bedding, others noted several areas requiring improvement.

Positive feedback highlights the clean and tidy rooms, adequately maintained bathrooms and an overall sense of hygiene in many parts of the hotel. Some guests appreciated the bright and clean setups, the cozy and comfortable accommodations and the fact that everything functioned as expected. Yet, despite the positive remarks, many reviews pointed out recurring cleanliness issues.

Critiques often mentioned dusty rooms, mold in bathrooms, hair from previous occupants in various places, dirty windows and inadequate cleaning in common areas such as hallways, elevators and lobby areas. Specific incidents like sticky residues, stained sheets, cobwebs and unpleasant odors further highlighted the hotel's inconsistent cleaning standards. Several guests expressed disappointment in the cleanliness of the public areas compared to the rooms and some even reported that housekeeping did not service their rooms for days.

Overall, while 'A&O Aachen Hauptbahnhof' manages to meet basic cleanliness expectations for many guests, it clearly has areas where it could improve to ensure a more consistently pleasant experience for all visitors.

Staff
The staff at a&o Aachen Hauptbahnhof garnered a mixture of feedback from guests, but most reviews highlight positive interactions with the hotel team. Guests frequently mentioned that the staff were friendly, helpful and accommodating, particularly emphasizing the warm and professional service at the reception desk. Several guests found the receptionists to be attentive, diligent and capable of providing solutions to various issues.

Many reviewers appreciated the 24-hour reception service, noting that the staff were available and approachable at all hours. Guests also commended the team for speaking multiple languages, which facilitated smoother communication. There were particular mentions of the staff's kindness and patience, especially for solo travelers and families.

However, some reviews pointed out inconsistencies, indicating that not all staff members were equally courteous. Instances of unfriendly or uncooperative behavior were noted with a few guests experiencing cold or inefficient responses. Despite these instances, the general impression remained that the majority of the hotel staff were polite, friendly and eager to help, contributing positively to the overall experience at a&o Aachen Hauptbahnhof.

Wi-Fi
At a&o Aachen Hauptbahnhof, the WiFi experience receives generally positive feedback. Guests frequently mention that the WiFi works well, noting good coverage in rooms and the lobby. The Internet connection is described as reasonably good with some even finding it great. However, there are occasional remarks about the WiFi being slow at times and issues with the connection being steady. Despite these minor setbacks, many visitors appreciate the availability of free WiFi throughout the hotel and find it largely reliable and functional for their needs.

Parking
The parking situation at a&o Aachen Hauptbahnhof receives mixed feedback from guests with both positive and negative aspects highlighted. On the positive side, parking is available and, at times, convenient for guests with several reviews noting that it was easy to reserve and access. There are plenty of parking options nearby, including public and private lots, which can be booked in advance for added convenience. Some guests appreciated the economical private parking and the free parking available on Sundays and evenings.

However, the parking options are limited, often cramped and can be expensive with fees typically around 12€ per day. Many guests mentioned that the parking spaces need to be reserved in advance due to high demand and several reported issues such as overbooking and fully occupied lots despite having reservations. Additionally, the hotel's parking lot is described as small with some areas poorly marked and unguarded, which can make it challenging for guests to find a spot. The high cost of parking and the need to use paid public parking nearby due to limited availability were common complaints.

The hotel's prime location near the train station is a major draw, but its parking facilities leave much to be desired. Guests frequently mentioned the need for better parking arrangements and clearer communication regarding parking availability and costs. Despite these challenges, the overall convenience of having multiple parking options nearby and the ability to reserve spaces in advance provided some relief to traveling guests.

Family
The 'a&o Aachen Hauptbahnhof' offers various family-oriented amenities and setups that have received mixed reviews from guests. The family rooms, although often described as clean and functional, were frequently noted to be cramped for families of four. However, many found them spacious and well-suited for children with practical setups including double beds and bunk beds and some rooms even accommodated an infant crib seamlessly.

Despite some grievances about the room size, several guests highlighted the positive aspects, such as the play area that children loved and the self-catering kitchen, which added convenience for families traveling on a budget. The friendly atmosphere and helpful staff were also well-received, making it a welcoming environment for families.

Nonetheless, there were concerns about the overall safety for families with children and a few negative comments about cleanliness in some rooms. A few reviews noted that the hotel was not ideal for families due to issues like cramped spaces and a need for better hygiene.

Ideal for budget-conscious families looking for a practical place to stay, the hotel is described as family-friendly with amenities that cater to children's needs. Although it may not be the most spacious, it provides a comfortable and cost-effective option for a short stay.

Accessible
The a&o Aachen Hauptbahnhof hotel provides notable accessibility features, catering well to guests with disabilities. The hotel's central location near the main train station offers convenient access to local transport and parking, making it straightforward for wheelchair users and those with strollers.

Guests have praised the hotel for its clear access points and the availability of multiple elevators, ensuring that navigating between floors is hassle-free. The hotel’s structure includes doors and hallways wide enough to accommodate mobility aids and functional family rooms with separate bathrooms, adding flexibility and privacy. All rooms are equipped with showers and toilets, catering to a variety of needs.

Moreover, the spacious inner-city area around the hotel and the ease of access to downtown attractions on foot make it a practical choice for travelers looking to explore Aachen without difficulty. Additionally, the 24-hour reception ensures that assistance is always available if needed.

Overall, despite a few minor accessibility issues such as the unavailability of ramps in some areas and the lack of a kitchen, the a&o Aachen Hauptbahnhof offers a comfortable and accessible stay for guests with varied requirements.

Dog Friendly
A&o Aachen Hauptbahnhof offers a welcoming atmosphere for travelers accompanied by their furry friends. It is a dog-friendly hotel where pets are allowed free of charge. Guests appreciated the fact that their dogs were allowed in the accommodations and they felt warmly received upon arrival. The surrounding area of the hostel is also dog-friendly, making it convenient for pet owners to take their dogs for walks.

Some aspects need attention, such as the balance between cleanliness and dog friendliness, as a few reviews mentioned smells of dogs, mold and cigarette smoke. Also, there were no specific dog amenities or special facilities for dogs visible in the hotel. Additionally, guests noted that their dogs couldn't be left alone in the room.

Overall, though lacking specific amenities for pets, a&o Aachen Hauptbahnhof stands out in its welcoming attitude towards dogs, making it a satisfactory choice for pet owners traveling to Aachen.


No, a&o Aachen Hauptbahnhof doesn't have any pool.

No, a spa isn't available at a&o Aachen Hauptbahnhof.

Yes, a&o Aachen Hauptbahnhof welcomes dogs.

Yes, parking facilities are available at a&o Aachen Hauptbahnhof.

No, a&o Aachen Hauptbahnhof doesn't have a gym.

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