Hotel Montetaxco offers an enticing retreat that is particularly distinguished by its breathtaking location atop a mountain, providing unparalleled panoramic views of Taxco. Guests consistently praise the stunning scenery and tranquility it affords. The hotel's facilities enhance the experience with standout mentions of the cable car proximity, well-maintained pool and high-quality on-site restaurants, including an Italian option. The breakfast buffet is frequently highlighted for its varied and tasty offerings, along with scenic views enhancing the dining experience.
The hotel's rooms are generally spacious, clean and comfortable with many guests enjoying spectacular city views from their balconies. The beds are particularly noted for their comfort, contributing to a restful stay. Although some reviews point out dated decor and occasional maintenance issues, the dedicated staff ensures the rooms are well-kept and service is attentive, making guests feel welcome and cared for.
The hotel's amenities receive positive remarks, particularly the cleanliness of common areas and the attentiveness of the staff. The spa's relaxing massages and the friendly service across the board are appreciated, although the gym received less favorable reviews for its outdated equipment and maintenance issues. While the pool area is a hit with families, featuring lively entertainment and games, some guests noted it could benefit from warmer water and extended hours.
One of the few notable drawbacks is the difficulty of accessing the hotel due to steep roads and distance from the city center. The limited and often weak WiFi, especially in rooms, is another point that detracts from the experience for those needing reliable internet access.
Overall, Hotel Montetaxco excels in offering a serene and scenic getaway with exceptional service, making it a memorable destination. Its tranquil atmosphere, coupled with the friendly and attentive staff, creates a hospitable environment ideal for families and those seeking to immerse themselves in breathtaking views and a calm retreat from the hustle and bustle of city life.
Fiesta Americana Hacienda Ixtapan de La Sal is highly praised for its picturesque location, nestled amidst stunning mountain views and lush gardens. The hotel's proximity to the village and various local attractions makes it a convenient and attractive destination. Families, friends and couples can enjoy a range of amenities, including football fields, tennis courts, playgrounds and resting areas. The friendly and attentive staff further enhance the guest experience, making it an ideal retreat.
Breakfast at the hotel is generally well-received, appreciated for its variety of Mexican dishes and the attentive service from the waitstaff. However, some guests noted areas for improvement, such as the need for more variety and better buffet maintenance. Dinner experiences are more mixed with some praising specific dishes and buffets but many criticizing slow service, limited menu options and high prices.
Rooms are spacious, clean and comfortable, often highlighted for their cozy beds and panoramic views from balconies. Nonetheless, signs of aging, such as damp smells and noisy plumbing, indicate a need for maintenance updates. The hotel's cleanliness also receives mixed reviews; while many areas are well-maintained, others, particularly pools and children's areas, require better upkeep.
Staff interactions are generally positive with many guests noting the friendliness and attentiveness of the staff. However, inconsistencies in service, especially at the reception and restaurant, point to areas for improvement. The Wi-Fi service is appreciated by some for its reliability but criticized by others for its speed and occasional unavailability.
The spa offers excellent massages and attentive service but has certain drawbacks related to outdated facilities and occasional functional issues. Similarly, the gym is considered well-equipped but suffers from outdated equipment and a lack of amenities. The pool area offers a variety of swimming options but faces maintenance challenges with many guests finding the water too cold and the facilities in need of repair.
Tennis courts are generally appreciated but could use better maintenance. Parking receives mixed feedback with free parking being a plus, but the overall condition and limited spaces detracting from the convenience.
Overall, Fiesta Americana Hacienda Ixtapan de La Sal provides a charming and enjoyable stay, particularly for its beautiful location, comfortable rooms and friendly staff. However, addressing maintenance issues and enhancing service consistency could significantly improve the overall guest experience.