Hôtel des Augustins

Aix-en-Provence 43.52688700, 5.44727100 , 3 Rue De La Masse (Show on Map)
8.2
Very Good


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Summary of reviewsHôtel des Augustins is a charming three-star hotel located in the heart of Aix-en-Provence, widely praised for its exceptional and strategic location. The hotel sits right in the center of this historical city, just steps away from the bustling Cours Mirabeau, making it highly convenient for exploring museums, restaurants, cafes and shopping areas. Despite its central position, the hotel offers a peaceful escape from the city's hustle and bustle, providing a restful and tranquil environment. The historic building adds a unique touch to the experience, making it an excellent base for tourists eager to explore Aix-en-Provence on foot.

Guests generally appreciate the breakfast, which offers a quality and hearty variety of options, including fruits, eggs, cheese, ham, pastries and coffee. Though there are occasional critiques regarding limited variety and restocking issues, the breakfast ambiance is often highlighted as pleasant and conducive to a good start to the day.

The rooms at Hôtel des Augustins receive mixed reviews. While some are clean, spacious and equipped with comfortable bedding, others are smaller, old-fashioned and in need of renovation. Despite occasional issues with musty smells and dated furnishings, the hotel maintains a general standard of cleanliness with daily housekeeping and well-changed linens. Room amenities and charming elements such as skylights and terraces contribute to a comfortable stay for many guests, although improvements in soundproofing and bathroom maintenance are desired.

The staff at Hôtel des Augustins consistently garner high praise for their friendliness, helpfulness and professionalism. Their accommodating nature and dedication to ensuring guest comfort leave a lasting impression, enhancing the overall guest experience. The reception staff are frequently noted for their efficient and warm service, providing useful local advice and handling requests swiftly.

The hotel's WiFi service, while generally functional, has mixed reviews with some guests experiencing weak signals and slow connections in certain areas. However, it is largely adequate for most guests’ needs.

For those who enjoy nightlife, the hotel's location in a lively neighborhood near Mirabeau and Old Town offers numerous bars, restaurants and shops within easy walking distance. This vibrant atmosphere is particularly appealing despite some noise from the nightlife.

The beds also receive mixed reviews with many guests finding them comfortable and conducive to good sleep, while others point out variability in mattress firmness and outdated bedding. Comfort levels can vary, indicating a need for consistency in bed quality.

In summary, Hôtel des Augustins is a generally well-regarded three-star hotel that stands out for its prime location, historic charm and excellent staff. While there are areas for improvement, particularly in room updates and WiFi consistency, the hotel offers a comfortable and convenient stay, making it a solid choice for both tourists and business travelers visiting Aix-en-Provence.
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Hotel near Nightlife Spots
Situated on Rue De La Masse, this hotel is very close to Cours Mirabeau and the pedestrian streets of the Old Town, known for their lively evening atmosphere and many bars and restaurants.

Business Hotel
Hôtel des Augustins is listed as having event space, making it potentially suitable for small meetings. It is located in Aix-en-Provence, providing easy access to the city center.

3-Star Hotel
Located in the Aix-en-Provence Historic Centre, this hotel offers a comfortable stay with cosy rooms. It is conveniently situated near cultural attractions like the Musee Granet Museum.

Room Types
Comfort Double Room Air conditioning, a TV and a minibar are provided in the rooms.

Superior Double Room Air conditioning, a TV and a minibar are provided in the rooms.

Deluxe Double Room Air conditioning, a TV and a minibar are provided in the rooms.

Comfort Twin Room Air conditioning, a TV and a minibar are provided in this room.

Superior Twin Room Air conditioning, a TV and a minibar are provided in the rooms.

Classic Double Room - Attic This soundproofed attic room features air conditioning, a TV and a minibar.

Twin Room - Attic This soundproofed attic room features air conditioning and a minibar.

Guest Reviews
8.2
Very Good
Location
Located in the heart of Aix-en-Provence, Hôtel des Augustins receives consistent praise for its exceptional and strategic location. Situated right in the center of this charming historical city, the hotel is perfectly positioned for exploring everything Aix has to offer.

Just steps away from the bustling Cours Mirabeau, guests find themselves within walking distance of museums, restaurants, cafes and shopping areas, immersing them directly in the city's vibrant atmosphere. The proximity to key sites, including the train and bus stations, makes it incredibly convenient for travelers. Despite being centrally located, the hotel is noted for providing a tranquil escape from the city's hustle and bustle, offering a peaceful environment for a restful stay.

Housed in a historic building, the hotel exudes charm and character, adding a unique touch to the experience. The combination of its prime location, historic ambiance and modern comforts makes Hôtel des Augustins an ideal base for tourists eager to explore the delights of Aix-en-Provence on foot. The convenience of being in the middle of everything, coupled with the friendly and helpful staff, ensures a pleasant and memorable stay for all visitors.

Breakfast
The breakfast experience at Hôtel des Augustins has garnered mixed reviews, though the majority are positive. Many guests appreciated the quality and variety of options available, describing the breakfast as excellent, delicious and hearty. The comprehensive and abundant breakfast buffet includes a range of items such as fruits, eggs, cheese, ham, pastries and coffee, meeting many expectations for a satisfying morning meal. The ambiance of the breakfast room is also frequently highlighted as pleasant and conducive to a good start to the day.

However, some criticism has been noted with a few pointing out that the breakfast was basic, limited in variety and slightly overpriced given the selection. There were mentions of industrial bread and instances where the buffet was not restocked in a timely manner. Some guests felt that the breakfast offerings did not always match the standards of the hotel and suggested improvements in variety and organization. Despite these critiques, the general consensus remains that the breakfast, while it could benefit from some enhancements, is overall a positive aspect of the Hôtel des Augustins experience.

Rooms
Hôtel des Augustins, situated in a historic building, offers a range of room experiences that often leave guests with mixed impressions. The rooms, while frequently described as clean and comfortable, vary significantly in size and decor. Many visitors appreciate the spaciousness and cleanliness of certain rooms, which are quiet and well-equipped. However, it's noted that the majority of rooms are on the smaller side with some described as tiny, old-fashioned or in need of renovation.

Comfortable bedding and effective double-glazing contribute to a pleasant stay for many, despite occasional issues with musty smells, dated furnishings and limited amenities like the absence of tea and coffee facilities. Some rooms feature charming elements such as skylights or beautiful terraces, whereas others face less appealing views or suffer from poor soundproofing, making it challenging to ignore external noise from the street or neighboring rooms.

The bathrooms, while functional, often reflect the age of the building with some guests pointing out peeling bathtubs, difficult-to-adjust shower heads and overall signs of wear. Despite these shortcomings, the hotel’s cleanliness and historic charm, coupled with its excellent location in the heart of the old town, make it a viable option for those looking for a comfortable and quiet stay on a short visit.

Beds
The beds at Hôtel des Augustins have received mixed reviews from guests. On the positive side, many guests found the beds to be very comfortable, appreciating the cozy and supportive bedding. The bedding itself was noted for being clean, soft and providing a good night's sleep with some rooms having quiet environments that added to the overall comfort. The quality of the beds was often highlighted as good and some visitors specifically mentioned that the comfortable beds helped them rest well.

However, several guests mentioned areas for improvement. A number of reviews pointed out that the mattresses were either too firm or too soft for their liking, leading to discomfort. There were mentions of beds being too small with some noting that twin beds felt narrow and more like cots. The condition of the bedding received criticism as well with remarks about it being worn out, outdated and even causing backaches due to its condition. A few guests specifically mentioned that the mattresses needed replacing and that the bedding felt insufficient or tired.

Overall, while many found the beds at Hôtel des Augustins comfortable and satisfactory, there is a clear need for consistency in bed quality and updates to some of the bedding to ensure all guests enjoy a restful stay.

Cleanliness
Hôtel des Augustins has garnered a mixed but generally positive reputation regarding cleanliness. Many guests praised the hotel's cleanliness, highlighting clean and spacious rooms, daily housekeeping and well-changed linens. The bathrooms were frequently noted for their spaciousness and several guests appreciated that the overall facility felt clean and well-maintained.

However, there were some issues noted by visitors. Some rooms were described as not being thoroughly clean with specific mentions of dusty areas, stained carpets and inadequate bathroom maintenance. Instances of finding hair in the sheets, dirty bathtubs and improperly cleaned floors were also reported. Additionally, a few reviews pointed out outdated decor, like grubby carpets and stained curtains, which detracted from the overall cleanliness experience.

Despite these shortcomings, many guests still found their rooms comfortable and clean, contributing to a generally satisfying stay. The hotel's historic charm and good location also received positive remarks, helping to balance the varied perceptions of cleanliness.

Staff
The Hôtel des Augustins has garnered significant praise for its exceptional staff, who consistently embody friendliness, helpfulness and professionalism. Reviews emphasize the team's accommodating nature, noting their dedication to ensuring guests feel welcomed and comfortable throughout their stay. The reception staff, in particular, are frequently highlighted for their warmth and efficiency, often going above and beyond to assist with various needs, including providing useful local advice and handling requests swiftly. The hotel personnel, fluent in English and approachable, extend courteous service that enhances the overall guest experience. Their attentiveness and responsiveness are evident at all hours, contributing to a consistently pleasant and supportive environment. The kindness and genuine caring attitude of the staff leave a lasting impression, making visits to Hôtel des Augustins particularly special.

Wi-Fi
Reviews of the Hôtel des Augustins regarding its WiFi present a mixed but largely satisfactory experience. Many guests appreciated that the WiFi worked well and mentioned it was available in hotel rooms with some noting no complaints. The WiFi is generally functional, contributing to the comfortable stay alongside other amenities like efficient air conditioning. However, some reviews highlighted areas for improvement with mentions of a weak signal and slow, spotty connections in certain areas. Overall, the WiFi service appears adequate for most guests, but there is room for enhancement to ensure consistent connectivity throughout the hotel.

Nightlife
Hôtel des Augustins is an excellent choice for those looking to immerse themselves in the vibrant nightlife of Aix-en-Provence. The hotel is nestled in a lively neighborhood near Mirabeau, right in the heart of Old Town. This splendid location is surrounded by numerous bars, restaurants and shops, all of which are easily accessible on foot.

Guests have praised the unique old town atmosphere that the area offers. The neighborhood is bustling with activity, especially during the evenings, providing a wide array of dining and entertainment options. Many cafes and nightlife spots are located just next door, ensuring that guests have endless choices for a night out in Aix.

However, it's worth noting that some guests have mentioned noise from the nearby nightlife strip and music from restaurants, as party-goers can be heard passing by until the early hours of the morning. Despite this, many found the overall experience enjoyable and the location convenient for exploring both the historic sites and the vibrant evening hotspots.

In summary, Hôtel des Augustins stands out for its exceptional location in a great neighborhood filled with nightlife possibilities, making it an ideal destination for travelers looking to experience the energetic and lively ambiance of Aix-en-Provence.

3 Star
Hôtel des Augustins is generally meeting expectations for a three-star establishment with some areas receiving high praise and others falling short. The hotel boasts a charming ambience and is considered an excellent three-star hotel by some, particularly appreciating its nice atmosphere and well-maintained gardens. Many guests enjoyed their stay, highlighting the friendly staff and good value for money.

However, several reviews indicated that some small details are not in line with the expected standards for a three-star rating. Issues such as mediocre TV, outdated rooms and lack of tea/coffee facilities in the rooms were mentioned. Cleanliness was noted as average and there were comments on the rooms needing renovations despite recent updates.

The hotel offers 3-star amenities but delivers 5-star service according to some guests. Still, others found it a bit overpriced for the experience provided. Parking is not available on-site, which added to some guests' inconvenience.

While Hôtel des Augustins has its charm and strong points, certain aspects like the outdated bathrooms, peeling wallpaper and worn-out carpeting prevent it from fully living up to its three-star potential. Despite some criticisms, the overall sentiment from many guests was positive, making it a recommendable option for those looking for an affordable stay with charming service in a three-star setting.

Business
Hôtel des Augustins is well-regarded for its excellent location, making it convenient for both business and leisure activities. Its central position and proximity to key areas provide a prime spot for work-related meetings and engagements. The hotel is housed in a historic building, adding a unique charm while still offering modern amenities such as a lobby elevator, facilitating easy access. Guests also appreciate the quiet rooms which allow for productive and undisturbed work sessions. Additionally, the value for money is noted, making it an attractive option for business travelers looking for a blend of efficiency and comfort.


No, Hôtel des Augustins doesn't have any pool.

No, a spa isn't available at Hôtel des Augustins.

No, Hôtel des Augustins doesn't allow dogs.

No, parking facilities aren't available at Hôtel des Augustins.

No, Hôtel des Augustins doesn't have a gym.

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