Renaissance Aix-en-Provence Hotel
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Summary of reviewsThe Renaissance Aix-en-Provence Hotel excels in multiple areas according to guest reviews, making it a standout choice for visitors to Aix-en-Provence. Its prime location near the old town and city center, coupled with a tranquil setting, offers guests both convenience and a peaceful retreat. The hotel's proximity to key attractions and transportation facilitates easy exploration of the historic and cultural sites.
The breakfast received high praise for its variety, quality and deliciousness, though some noted the cost as a drawback. Dinner reviews were mixed with positive feedback on food quality but critiques on the limited menu and high prices. Room service and late arrivals were seen as convenient additions.
Rooms at the hotel were celebrated for their spaciousness, modernity and overall comfort. Guests appreciated the high-quality amenities, cleanliness and soundproofing, though a few minor issues like occasional outdated decor were mentioned. The hotel maintains high standards of cleanliness with consistent positive remarks on both the rooms and communal areas.
The exceptional staff at the Renaissance Aix-en-Provence Hotel was frequently highlighted for their friendliness, professionalism and attentiveness, creating a welcoming atmosphere. Errors in service were noted but did not overshadow the general competence and warmth of the personnel.
Wi-Fi service was inconsistent with some guests enjoying fast connections while others experienced unreliability and frequent password requests. The spa and gym facilities were generally well-received with guests enjoying the modern amenities despite occasional overcrowding and outdated equipment.
The hotel’s pool area offered both indoor and outdoor options, praised for cleanliness and a relaxing atmosphere, although some guests found the outdoor pool noisy and the indoor pool not warm enough. Parking facilities were convenient and secure with valet service highly regarded, though the high cost was a common complaint.
Additionally, the hotel caters excellently to electric vehicle owners with accessible charging stations and efficient valet services. Families found the hotel to be a great choice, appreciating the spacious accommodations and family-friendly amenities.
Overall, the Renaissance Aix-en-Provence Hotel stands out for its strategic location, comfortable rooms, high cleanliness standards and exceptional staff, making it a preferred choice for both leisure and business travelers.
Categories
The breakfast received high praise for its variety, quality and deliciousness, though some noted the cost as a drawback. Dinner reviews were mixed with positive feedback on food quality but critiques on the limited menu and high prices. Room service and late arrivals were seen as convenient additions.
Rooms at the hotel were celebrated for their spaciousness, modernity and overall comfort. Guests appreciated the high-quality amenities, cleanliness and soundproofing, though a few minor issues like occasional outdated decor were mentioned. The hotel maintains high standards of cleanliness with consistent positive remarks on both the rooms and communal areas.
The exceptional staff at the Renaissance Aix-en-Provence Hotel was frequently highlighted for their friendliness, professionalism and attentiveness, creating a welcoming atmosphere. Errors in service were noted but did not overshadow the general competence and warmth of the personnel.
Wi-Fi service was inconsistent with some guests enjoying fast connections while others experienced unreliability and frequent password requests. The spa and gym facilities were generally well-received with guests enjoying the modern amenities despite occasional overcrowding and outdated equipment.
The hotel’s pool area offered both indoor and outdoor options, praised for cleanliness and a relaxing atmosphere, although some guests found the outdoor pool noisy and the indoor pool not warm enough. Parking facilities were convenient and secure with valet service highly regarded, though the high cost was a common complaint.
Additionally, the hotel caters excellently to electric vehicle owners with accessible charging stations and efficient valet services. Families found the hotel to be a great choice, appreciating the spacious accommodations and family-friendly amenities.
Overall, the Renaissance Aix-en-Provence Hotel stands out for its strategic location, comfortable rooms, high cleanliness standards and exceptional staff, making it a preferred choice for both leisure and business travelers.
Luxury Hotel
This 5-star luxury hotel offers 133 spacious rooms and suites with contemporary Provençal decor. It features a wellness area with a heated indoor pool, steam room, fitness room, a full-service spa, and a gourmet restaurant.
Hotel with Spa
The Renaissance Aix-en-Provence Hotel is beautifully located in the heart of Aix-en-Provence. It offers a relaxing pool area with stylish design and exceptional spa facilities.
Family Friendly Hotel
Offers spacious rooms and suites suitable for families, with amenities designed for comfort and convenience. Its central location provides easy access to Aix-en-Provence's attractions, making it a convenient base for family explorations.
Dog Friendly Hotel
This hotel accommodates pets of any size for a refundable deposit. It is a high-end option that provides excellent service and amenities for both humans and their furry friends, ensuring a comfortable and luxurious stay.
Hotel with Swimming Pool
This hotel features an indoor pool with a pleasant atmosphere. The pool is well-decorated and warm, providing a relaxing space for guests.
Heated Pool Indoor Pool Outdoor Pool
Business Hotel
This hotel offers 800 square meters of sophisticated meeting rooms and terraces, equipped with modern technology. It also features a business center, spa with an indoor pool, and fitness equipment.
Accessible Hotel
This hotel has an accessible location and features an elevator. Its big accessible public areas are well-suited for elderly and disabled guests.
Hotel with Gym
This hotel is considered a luxury option and offers fitness amenities. It is a great place for travelers who want to keep fit while traveling.
Hotel with EV Charging Stations
This hotel offers convenient electric vehicle charging options for guests. Reviews highlight the availability of EV charging stations and emphasize the ease of using these facilities.
5-Star Hotel
This 5-star hotel is located in the heart of the city and features beautifully appointed rooms and suites. It includes a spa area with an indoor pool, hammam, fitness equipment, and treatment cabins, offering a comfortable and luxurious stay for both business and leisure travelers.
Hotel with Outdoor Pool
This hotel offers an outdoor swimming pool. The pool area is a great place to unwind, with comfortable seating and a stylish design.
Hotel with Indoor Pool
This 5-star hotel features a heated indoor pool as part of its luxurious Renaissance Esthederm Spa. The spa offers additional amenities such as a steam room, fitness room, and treatment cabins, enhancing the overall wellness experience. The indoor pool is described as inviting, pleasant, well-decorated, and warm, providing a relaxing atmosphere for guests.
Hotel with Heated Pool
This 5-star hotel boasts both indoor and outdoor heated swimming pools, providing guests with options regardless of the weather. The hotel's Palm's Pool Club offers refreshing drinks and snacks by the outdoor pool, enhancing the overall pool experience.
Romantic Hotel
Hotel with Parking
EV charging stations
Guest Reviews
The Renaissance Aix-en-Provence Hotel is lauded for its exceptional location, making it a prime choice for visitors to Aix-en-Provence. Nestled near the old town and the city center, the hotel is conveniently within walking distance to the main attractions, including Cours Mirabeau, La Rotonde square and various entertainment venues. The central setting provides easy access on foot, typically within 10 to 15 minutes, making it perfect for exploring the historic and cultural landmarks.
Guests appreciate the balance of being close to the action yet situated in a quiet part of the city, ensuring a peaceful retreat while still being steps away from downtown excitement. The location also offers the convenience of nearby public transport and parking facilities, enhancing the ease of getting around. The proximity to the central square and the bus station adds to its appeal for those wishing to navigate Aix-en-Provence without the hassle of driving.
Moreover, the hotel's position is excellent for attending events, such as concerts at the Pasino. The welcoming and accommodating staff complement the superb location, making stays all the more enjoyable. Whether planning a leisurely stroll to local attractions or seeking easy access from the highway, the Renaissance Aix-en-Provence Hotel stands out for its strategic and practical location in Aix.
Guests of the Renaissance Aix-en-Provence Hotel consistently praise the breakfast for its variety, quality and deliciousness. Many remark on the exceptional spread, which includes both salty and sweet options, freshly prepared egg variations and generous portions. The breakfast buffet is often described as varied, abundant and featuring high-quality products. While some guests find the breakfast pricey, most agree that the offerings are top-notch and satisfying. Additionally, the attentive service and friendly staff receive special compliments, contributing to an enjoyable breakfast experience. However, a few reviews point out that during busy hours, the buffet can become messy and may lack certain items like fruit and milk. Overall, the breakfast is highly regarded, though its cost is occasionally seen as a drawback.
The Renaissance Aix-en-Provence Hotel boasts a dining experience that elicits mixed reviews from its guests. Many reviews highlight the food as very good to excellent with some describing the dishes as delicious, of good quality and perfectly prepared. The breakfast and dinner options receive particular praise and the hotel's à la carte menu offers quality local dishes.
However, the restaurant seems to struggle with a few recurring issues. The limited menu, which lacks variety and doesn't change frequently, disappoints some guests. Others feel the restaurant's prices are too high for the quality offered, suggesting a poor value for money. While some applaud the cleanliness and pleasant outdoor setting of the dining area, others criticize the bar area's lack of inviting atmosphere and find the poolside service slow. Despite the restaurant's high-end billing, certain dishes, such as the tasteless cod and overly strong crab sauce, fall short of expectations.
Despite its shortcomings, including occasional complaints about salty food and small portions, the restaurant remains an option for those seeking convenience, especially with the addition of room service and the ability to cater to late arrivals. Overall, while the dining experience at Renaissance Aix-en-Provence Hotel has its merits, there is room for significant improvement to balance quality with cost.
The guest reviews reveal that the rooms at the Renaissance Aix-en-Provence Hotel are highly praised for their spaciousness, modernity and overall comfort. Guests consistently described the rooms as large, clean and comfortably equipped, featuring well-sized beds that offered a restful sleep. The modern design and elegant decoration of the rooms were noted positively, adding to the pleasant atmosphere of the accommodations.
Many reviews highlighted the cleanliness and maintenance of the rooms with daily cleaning services ensuring a tidy stay. The amenities provided, such as high-quality bedding, Nespresso machines and well-appointed bathrooms, were appreciated by guests. Soundproofing in the rooms was also commended, contributing to a quiet and relaxing environment.
However, there were a few mentions of issues that detracted from the experience, such as occasional outdated decor, dirty towels and some noise in street-facing rooms. Despite these minor issues, the overall feedback was overwhelmingly positive with guests frequently emphasizing the spacious and comfortable nature of the rooms, making their stay enjoyable and memorable.
Travelers visiting the Renaissance Aix-en-Provence Hotel frequently commend the exceptional comfort and quality of the bedding. Guests highlight that the beds are very comfortable, often referring to them as feeling like sleeping on clouds. The king-size beds receive particular praise for their spaciousness and comfort. Many find the mattress comfort to be perfect, contributing to a restful night's sleep.
While the majority of the feedback is positive, some reviews note that certain beds are too narrow and not suitable for a hotel of this caliber. Despite these occasional concerns, the overall sentiment is that the bedding is of high quality with luxurious materials that enhance the sleeping experience. Some visitors also appreciate the thoughtful touch of providing complimentary eye masks and earplugs in the rooms.
Spacious rooms with large, super clean and comfortable beds add to the charm, making it a favorable choice for a serene getaway. The inclusion of a Nespresso machine and kettle in the rooms further elevates the comfort level. Overall, the Renaissance Aix-en-Provence Hotel offers an impressive bedding experience that ensures guests have a restful and rejuvenating stay.
The Renaissance Aix-en-Provence Hotel receives predominantly positive remarks for its cleanliness, highlighting it as one of its strongest attributes. Guests consistently describe the rooms as very clean, spacious and comfortable with particular praise for the spotless bathrooms and the general upkeep of both the rooms and communal areas. Many guests appreciate the hotel’s central location and modern amenities, alongside the diligent daily cleaning routines that maintain the hotel’s high standards.
However, there are occasional lapses noted, such as mediocre cleaning and specific instances of less-than-ideal cleanliness, such as dirty carpets, stained furnishings and issues with housekeeping on certain days. Despite these few criticisms, the overall cleanliness of the hotel, from the lobby to individual rooms, is frequently commended, suggesting that the hotel generally meets and often exceeds guests' expectations in this regard. Cleanliness at the Renaissance Aix-en-Provence Hotel stands out, complemented by professional and friendly staff, making for a pleasant stay in a well-maintained environment.
The Renaissance Aix-en-Provence Hotel boasts a team of exceptional personnel who come highly commended by its guests. The concierge service is particularly notable with many guests finding the concierge staff to be extremely helpful and brilliant in their assistance, along with the fantastic hotel chauffeur. From efficient and well-trained receptionists to a courteous and professional reception team, the hotel stands out for its warm welcomes and the attentive demeanor of its staff.
Guests frequently highlight the friendliness, politeness and helpful attitudes of the staff members. The team is described as very professional, accommodating and always ready to go above and beyond to ensure a pleasant stay. Whether it's the valet service, which guests find very handy and pleasant or the front desk with its diligent service, the hotel manages to maintain a high standard of guest care.
Particular staff members, such as Basma, receive special mentions for their warm greetings and exceptional service. The overall atmosphere created by the staff is friendly, welcoming and attentive with many guests appreciating the staff's fluency in multiple languages and their competence in managing clientele.
Despite occasional lapses in service, such as less professional reservation clerks and undertrained reception staff, the majority of interactions with the hotel staff are positive. The professionalism and kindness shown by the employees, from the car reception team to the poolside attendants, contribute significantly to the hotel's reputation for excellent service.
In summary, the Renaissance Aix-en-Provence Hotel is praised for its friendly, professional and exceptionally kind staff who make every effort to meet the needs of their guests, ensuring a memorable and pleasant stay.
The WiFi experience at Renaissance Aix-en-Provence Hotel varies significantly according to guest reviews. On the positive side, some guests reported enjoying fast, reliable and good Wi-Fi with no issues. However, many others pointed out weaker aspects, describing the Wi-Fi as unreliable, temperamental or difficult to connect to. Some noted specific problems such as spotty connection, inadequate in-room access and frequent requests for the password. A recurring complaint was the additional cost for fast internet with some feeling this practice was outdated. Overall, Wi-Fi quality at the hotel appears to be inconsistent, suggesting room for improvement.
The spa at the Renaissance Aix-en-Provence Hotel is generally seen as a pleasant and practical amenity, offering a variety of services including massages and a well-maintained, clean area. The spa features a heated indoor pool and hammam, which many guests found to be both relaxing and enjoyable. Families particularly appreciated the accessibility of the spa and its amenities, such as the two swimming pools, steam room and hammam. Guests frequently praised the professional and helpful staff, as well as the modern and clean facilities. Despite positive feedback, some visitors noted that the spa area can be quite small and crowded at times and there were occasional mentions of restrictive hours for children and missing amenities like a jacuzzi. A few reviews mentioned the hammam being out of order and concerns about cleanliness, suggesting more supervision might be needed. Overall, the spa contributes to the hotel's high-quality services and maintains an excellent infrastructure, although there is room for minor improvements.
The Renaissance Aix-en-Provence Hotel boasts a gym that offers a significant range of equipment. Many guests appreciated the gym, noting it was well-equipped, clean and provided a good selection of modern fitness facilities. The presence of a pleasant sauna area also added to the overall positive experience.
However, several reviews pointed out that the gym is relatively small and some of the equipment is outdated or in need of renovation. While the gym serves its purpose as a functional space for a workout, some guests highlighted that maintenance could be improved with worn-out mats and partially functional machines. Despite these drawbacks, the gym remains a valued amenity, though it might benefit from some updates and expansions to meet diverse fitness needs.
The Renaissance Aix-en-Provence Hotel offers a variety of pool experiences, featuring both indoor and outdoor pools with many guests appreciating the heated options. The main outdoor pool stands out for its size and cleanliness, often highlighted as a major attraction. Sun loungers surrounding the outdoor pool contribute to a relaxing atmosphere and the well-maintained garden adds to the guests' enjoyment.
However, opinions on the pool area can vary; some visitors found the outdoor pool lovely and well-maintained, while others noted it could be noisy with loud music or found the pools small. The indoor pool, though appreciated for its cleanliness and heating, has been described as cold by a few guests. Additionally, the restrictive pool hours, especially for children, were seen as inconvenient by some families.
Despite occasional reports of closures and unmet expectations for cleanliness, the overall ambiance around the pool area is positive. Efficient service and a pleasant spa with an indoor pool contribute to a generally favorable experience for those seeking relaxation.
Renaissance Aix-en-Provence Hotel offers a variety of parking options that are generally appreciated for their convenience and accessibility. The hotel features a spacious underground parking garage, which is easy to access and close to the rooms. Some guests noted that parking was included in the price of their stay, adding to the convenience. The valet service is frequently mentioned as being professional, courteous and helpful, providing an efficient and hassle-free experience.
Despite the positive feedback on the convenience and professionalism of the valet service, many guests expressed concerns about the high cost of parking with some describing the rates as excessive or unreasonable. The valet parking, while handy, also comes with additional charges.
There is free parking in nearby areas, which some guests utilized to avoid the high fees. Additionally, the hotel's private and safe underground parking ensures the security of vehicles. Complaints included a lack of sufficient parking spaces and the occasional out-of-order parking facility.
Overall, while the convenience and quality of the parking services are noted by guests, the cost remains a significant drawback.
The Renaissance Aix-en-Provence Hotel offers convenient electric vehicle charging options for guests. Reviews highlight the availability of EV charging stations and emphasize the ease of using these facilities. Guests appreciate the adequacy of the EV charging spots and the combination of parking with EV charging services. Many find the valet service particularly commendable for efficiently handling electric car charging needs. Overall, the hotel ensures that guests with electric vehicles have suitable and accessible charging amenities during their stay.
The Renaissance Aix-en-Provence Hotel is an excellent choice for families seeking a welcoming and enjoyable stay. Visitors consistently highlight the spacious and clean family rooms, which are perfect for keeping everyone comfortable and happy. The hotel provides a variety of family-friendly amenities, including a kids club and a child-friendly menu that particularly resonates with younger guests. Children are often thrilled to use the provided robes and slippers and they thoroughly enjoy the pool, making it a big hit during their stay.
For families, the atmosphere is accommodating and inclusive, ensuring a pleasant experience for both parents and children. Despite a few instances where the size of certain family rooms or window features didn't meet expectations, the overall sentiment is positive. Guests appreciate the hotel's accessibility features, making it suitable even for elderly family members.
Breakfast offerings are a highlight with kids and adults alike loving the spread. The hotel ensures late arrivals are catered for, providing food even in the middle of the night. This thoughtful approach extends to those looking for adjoining rooms, reinforcing its family-oriented focus.
While there are mentions of missing child-specific activities like a dedicated kid’s zone, the general consensus is that the Renaissance Aix-en-Provence Hotel is a great spot for a family stay, highly recommended for its hospitable environment and well-thought-out family amenities.
Renaissance Aix-en-Provence Hotel presents mixed reviews regarding its five-star rating, facilities and services. Some guests had an excellent experience, highlighting superb service and amenities that met or even exceeded five-star expectations. Positive feedback often mentioned its luxury ambiance and high-end services, describing it as a high-quality establishment deserving of its five-star status.
However, many reviewers were underwhelmed, pointing out that the hotel fell short of the expected five-star standards. Complaints often mentioned outdated facilities, cold staff and service that did not match the high-end promise. Specific issues, such as a disappointing indoor pool and overall quality not being up to par, were noted. Some guests felt the hotel was overpriced, suggesting it was not worth the five-star rating and comparing it more to a four-star experience.
Overall, while there are positive aspects that align with a five-star experience, significant issues and inconsistencies suggest that the hotel may not fully live up to its luxury rating for all visitors.
The Renaissance Aix-en-Provence Hotel emerges as a commendable option for business travelers, praised largely for its ideal location and convenience for those on work trips. It's highlighted as a decent business hotel with numerous mentions of being perfect for business-related activities like meetings and discussions. The staff consistently receives high marks for their exceptional, professional and polite service, adding a layer of comfort for professional stays.
While the hotel offers amenities such as valet parking and reliable WiFi on-demand, some guests note a key shortcoming: the absence of a dedicated business center. Despite this, it remains an attractive choice due to its cleanliness and professional atmosphere. For travelers seeking a place that is adequate for business stays, the Renaissance Aix-en-Provence is worth considering, especially for its value in terms of location and overall service, even though some feel that it falls short in value for money.
The Renaissance Aix-en-Provence Hotel earns positive feedback for accessibility from its guests. Visitors highlight its very accessible location, making it easy to reach areas from the highway and allowing guests to access nearby shops and sights on foot within a five-minute walk. The hotel boasts several accessible amenities, including an elevator and big accessible public areas, making it well-suited for elderly folks and disabled people. The front desk is commended for being well-prepared and offering helpful local information. However, some areas, such as the spa and the outdoor pool, are noted as less inviting and potentially risky for senior visitors. Despite these minor drawbacks, the hotel's overall accessibility is rated quite good, reflecting in its easily accessible and clearly accessible establishment. Many families with small children also find it a suitable choice for their stay.
The Renaissance Aix-en-Provence Hotel boasts multiple heated swimming pools, both indoor and outdoor, which guests find particularly enjoyable. The outdoor heated pool receives frequent mentions for its appeal and visitors generally have no complaints about it. Both the heated indoor and outdoor pools are praised for enhancing the overall pool experience. While there have been occasional maintenance issues noted, the general sentiment towards the pools is quite positive, indicating a well-maintained and inviting environment for guests seeking relaxation.
The Renaissance Aix-en-Provence Hotel features an outdoor pool that receives generally positive remarks from guests. The pool is frequently described as huge, great and lovely with many appreciating its large size and well-maintained condition. Guests highlight the pleasant and relaxing ambiance of the outdoor pool area, making it an enjoyable spot for unwinding. The heated pool adds to the comfort, especially in cooler weather. Many reviews emphasize the cleanliness and the overall pleasant environment around the pool. Whether referred to as fabulous or just plain good, the outdoor pool is a notable amenity that enhances guests' experience at the hotel. Despite a few mentions of its smaller size, the pool remains a valued feature for those looking to relax.
The Renaissance Aix-en-Provence Hotel features an indoor pool that guests generally appreciate for its inviting and pleasant atmosphere. Reviewers highlight that the pool is well-decorated and warm, often describing it as relaxing and a nice place to unwind. The indoor pool is also noted for being part of a clean and luxurious spa area and many guests compliment the friendly and helpful staff in this section of the hotel.
However, some guests found the indoor pool a bit smaller than expected and occasionally mentioned the water being too cold. There were also minor issues noted, such as slow elevator service to the pool area and some cleanliness concerns like cloudy water and rusty pool stairs. Despite these minor setbacks, the overall sentiment towards the indoor pool remains positive, particularly appreciating its heated nature and the relaxing experience it offers.
The Renaissance Aix-en-Provence Hotel offers a stay that generally meets the expectations of a five-star establishment. Guests frequently praise the hotel for being an upscale, high-end property with top-quality services and luxurious accommodations. The rooms, described as spacious, comfortable and very well cared for, contribute to a luxury experience that's often highlighted by visitors.
The hotel boasts a luxury ambiance with many appreciating the luxury amenities and facilities provided. The staff also receive high marks for their superb service, further enhancing the sense of opulence. The spa, while considered luxurious by some, has been noted to be smaller than it appears in photos.
However, there are occasional remarks about the hotel lacking some luxury elements with a few guests feeling it falls closer to a four-star rating rather than a five-star. Despite some criticisms, the overall impression is one of a luxury establishment that provides a suitably high-end experience in an ideal location.
Renaissance Aix-en-Provence Hotel is highly praised for its romantic ambiance, making it ideal for couples seeking a memorable getaway. Guests often mention the romantic setting and atmosphere that permeates the hotel, from the unique decor to the serene garden. The hotel is considered perfect for a romantic escape, providing an enchanting backdrop for couples. Amenities such as the couples' massage and the romantic dinner options add to the overall experience. While some have found it less suitable for those who wish to relax and rest due to the presence of families, the hotel generally excels at creating an intimate and romantic experience, especially noted for celebrating anniversaries.
The Renaissance Aix-en-Provence Hotel shines as a pet-friendly destination, welcoming four-legged guests with open arms. The hotel stands out for its exceptional attention to pets, providing thoughtful accommodations such as a welcome kit that includes a bed, a placemat and bowls, ensuring a comfortable stay for dogs of various sizes. With its pet-friendly atmosphere and helpful hotel staff, guests can enjoy a seamless experience when traveling with their furry friends. The establishment offers dog-friendly amenities and even has a dog-friendly restaurant, making it easy for pet owners to dine without worry. Located near a park, it also provides convenient options for walk and exercise. An additional charge for pets is noted, but overall, the hotel's acceptable pet policy and the warm, welcoming reception make it a choice spot for pet lovers.
Location Show Map
Location
Guests appreciate the balance of being close to the action yet situated in a quiet part of the city, ensuring a peaceful retreat while still being steps away from downtown excitement. The location also offers the convenience of nearby public transport and parking facilities, enhancing the ease of getting around. The proximity to the central square and the bus station adds to its appeal for those wishing to navigate Aix-en-Provence without the hassle of driving.
Moreover, the hotel's position is excellent for attending events, such as concerts at the Pasino. The welcoming and accommodating staff complement the superb location, making stays all the more enjoyable. Whether planning a leisurely stroll to local attractions or seeking easy access from the highway, the Renaissance Aix-en-Provence Hotel stands out for its strategic and practical location in Aix.
Breakfast
Dinner
However, the restaurant seems to struggle with a few recurring issues. The limited menu, which lacks variety and doesn't change frequently, disappoints some guests. Others feel the restaurant's prices are too high for the quality offered, suggesting a poor value for money. While some applaud the cleanliness and pleasant outdoor setting of the dining area, others criticize the bar area's lack of inviting atmosphere and find the poolside service slow. Despite the restaurant's high-end billing, certain dishes, such as the tasteless cod and overly strong crab sauce, fall short of expectations.
Despite its shortcomings, including occasional complaints about salty food and small portions, the restaurant remains an option for those seeking convenience, especially with the addition of room service and the ability to cater to late arrivals. Overall, while the dining experience at Renaissance Aix-en-Provence Hotel has its merits, there is room for significant improvement to balance quality with cost.
Rooms
Many reviews highlighted the cleanliness and maintenance of the rooms with daily cleaning services ensuring a tidy stay. The amenities provided, such as high-quality bedding, Nespresso machines and well-appointed bathrooms, were appreciated by guests. Soundproofing in the rooms was also commended, contributing to a quiet and relaxing environment.
However, there were a few mentions of issues that detracted from the experience, such as occasional outdated decor, dirty towels and some noise in street-facing rooms. Despite these minor issues, the overall feedback was overwhelmingly positive with guests frequently emphasizing the spacious and comfortable nature of the rooms, making their stay enjoyable and memorable.
Beds
While the majority of the feedback is positive, some reviews note that certain beds are too narrow and not suitable for a hotel of this caliber. Despite these occasional concerns, the overall sentiment is that the bedding is of high quality with luxurious materials that enhance the sleeping experience. Some visitors also appreciate the thoughtful touch of providing complimentary eye masks and earplugs in the rooms.
Spacious rooms with large, super clean and comfortable beds add to the charm, making it a favorable choice for a serene getaway. The inclusion of a Nespresso machine and kettle in the rooms further elevates the comfort level. Overall, the Renaissance Aix-en-Provence Hotel offers an impressive bedding experience that ensures guests have a restful and rejuvenating stay.
Cleanliness
However, there are occasional lapses noted, such as mediocre cleaning and specific instances of less-than-ideal cleanliness, such as dirty carpets, stained furnishings and issues with housekeeping on certain days. Despite these few criticisms, the overall cleanliness of the hotel, from the lobby to individual rooms, is frequently commended, suggesting that the hotel generally meets and often exceeds guests' expectations in this regard. Cleanliness at the Renaissance Aix-en-Provence Hotel stands out, complemented by professional and friendly staff, making for a pleasant stay in a well-maintained environment.
Staff
Guests frequently highlight the friendliness, politeness and helpful attitudes of the staff members. The team is described as very professional, accommodating and always ready to go above and beyond to ensure a pleasant stay. Whether it's the valet service, which guests find very handy and pleasant or the front desk with its diligent service, the hotel manages to maintain a high standard of guest care.
Particular staff members, such as Basma, receive special mentions for their warm greetings and exceptional service. The overall atmosphere created by the staff is friendly, welcoming and attentive with many guests appreciating the staff's fluency in multiple languages and their competence in managing clientele.
Despite occasional lapses in service, such as less professional reservation clerks and undertrained reception staff, the majority of interactions with the hotel staff are positive. The professionalism and kindness shown by the employees, from the car reception team to the poolside attendants, contribute significantly to the hotel's reputation for excellent service.
In summary, the Renaissance Aix-en-Provence Hotel is praised for its friendly, professional and exceptionally kind staff who make every effort to meet the needs of their guests, ensuring a memorable and pleasant stay.
Wi-Fi
Spa
Gym
However, several reviews pointed out that the gym is relatively small and some of the equipment is outdated or in need of renovation. While the gym serves its purpose as a functional space for a workout, some guests highlighted that maintenance could be improved with worn-out mats and partially functional machines. Despite these drawbacks, the gym remains a valued amenity, though it might benefit from some updates and expansions to meet diverse fitness needs.
Pool
However, opinions on the pool area can vary; some visitors found the outdoor pool lovely and well-maintained, while others noted it could be noisy with loud music or found the pools small. The indoor pool, though appreciated for its cleanliness and heating, has been described as cold by a few guests. Additionally, the restrictive pool hours, especially for children, were seen as inconvenient by some families.
Despite occasional reports of closures and unmet expectations for cleanliness, the overall ambiance around the pool area is positive. Efficient service and a pleasant spa with an indoor pool contribute to a generally favorable experience for those seeking relaxation.
Parking
Despite the positive feedback on the convenience and professionalism of the valet service, many guests expressed concerns about the high cost of parking with some describing the rates as excessive or unreasonable. The valet parking, while handy, also comes with additional charges.
There is free parking in nearby areas, which some guests utilized to avoid the high fees. Additionally, the hotel's private and safe underground parking ensures the security of vehicles. Complaints included a lack of sufficient parking spaces and the occasional out-of-order parking facility.
Overall, while the convenience and quality of the parking services are noted by guests, the cost remains a significant drawback.
EV charging stations
Family
For families, the atmosphere is accommodating and inclusive, ensuring a pleasant experience for both parents and children. Despite a few instances where the size of certain family rooms or window features didn't meet expectations, the overall sentiment is positive. Guests appreciate the hotel's accessibility features, making it suitable even for elderly family members.
Breakfast offerings are a highlight with kids and adults alike loving the spread. The hotel ensures late arrivals are catered for, providing food even in the middle of the night. This thoughtful approach extends to those looking for adjoining rooms, reinforcing its family-oriented focus.
While there are mentions of missing child-specific activities like a dedicated kid’s zone, the general consensus is that the Renaissance Aix-en-Provence Hotel is a great spot for a family stay, highly recommended for its hospitable environment and well-thought-out family amenities.
5 Star
However, many reviewers were underwhelmed, pointing out that the hotel fell short of the expected five-star standards. Complaints often mentioned outdated facilities, cold staff and service that did not match the high-end promise. Specific issues, such as a disappointing indoor pool and overall quality not being up to par, were noted. Some guests felt the hotel was overpriced, suggesting it was not worth the five-star rating and comparing it more to a four-star experience.
Overall, while there are positive aspects that align with a five-star experience, significant issues and inconsistencies suggest that the hotel may not fully live up to its luxury rating for all visitors.
Business
While the hotel offers amenities such as valet parking and reliable WiFi on-demand, some guests note a key shortcoming: the absence of a dedicated business center. Despite this, it remains an attractive choice due to its cleanliness and professional atmosphere. For travelers seeking a place that is adequate for business stays, the Renaissance Aix-en-Provence is worth considering, especially for its value in terms of location and overall service, even though some feel that it falls short in value for money.
Accessible
Heated Pool
Outdoor Pool
Indoor Pool
However, some guests found the indoor pool a bit smaller than expected and occasionally mentioned the water being too cold. There were also minor issues noted, such as slow elevator service to the pool area and some cleanliness concerns like cloudy water and rusty pool stairs. Despite these minor setbacks, the overall sentiment towards the indoor pool remains positive, particularly appreciating its heated nature and the relaxing experience it offers.
Luxury
The hotel boasts a luxury ambiance with many appreciating the luxury amenities and facilities provided. The staff also receive high marks for their superb service, further enhancing the sense of opulence. The spa, while considered luxurious by some, has been noted to be smaller than it appears in photos.
However, there are occasional remarks about the hotel lacking some luxury elements with a few guests feeling it falls closer to a four-star rating rather than a five-star. Despite some criticisms, the overall impression is one of a luxury establishment that provides a suitably high-end experience in an ideal location.
Romantic
Dog Friendly
Yes, Renaissance Aix-en-Provence Hotel has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool, Outdoor Pool.
Yes, a spa is available at Renaissance Aix-en-Provence Hotel.
Yes, Renaissance Aix-en-Provence Hotel welcomes dogs.
Yes, parking facilities are available at Renaissance Aix-en-Provence Hotel.
Yes, Renaissance Aix-en-Provence Hotel has a gym.
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