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Maset Al Masem Serviced Apartments

Al Hofuf , Al Khaleej Road, Al Muthallath District (Show on Map)

6.7

Rated

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1 room2 guests 1 room, 2 guests

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Summary of reviewsAl Masem Luxury Hotel Suite 5 is highly esteemed by its guests, primarily for its strategic and convenient location. Situated on Gulf Street, the hotel offers easy access to major tourist attractions and city amenities, making it ideal for travelers keen on exploring the vibrant city center. Visitors appreciate the proximity to luxurious restaurants and various shopping outlets like Tamimi, Extra, and Panda, which augments their stay with convenience. The hotel’s clean and maintained environment, along with courteous and professional service, particularly from standout reception staff, adds to the positive experience. Underground parking further enhances convenience, although minor issues like an occasionally out-of-order elevator are noted.

Cleanliness is another strong attribute of Al Masem Luxury Hotel Suite 5. Guests frequently commend the spotless state of the bedding and pillows, highlighting the overall neatness of the apartments and furniture. Although some areas could benefit from maintenance to maintain high standards, the hotel generally leaves a positive impression of its cleanliness. The professional service of the staff complements the tidy environment, although attention to aspects like bathroom cleanliness and organization could enhance guest satisfaction further.

The staff at Al Masem Luxury Hotel Suite 5 receive widespread acclaim for their exceptional service. Known for their politeness, high morals, and professionalism, the team creates a welcoming atmosphere that resonates well with guests. Notably, Faisal and Kamel are praised for their friendly and respectful interactions, with Faisal often singled out for his classy demeanor. While there are occasional remarks about service slowness, the staff's professionalism and cooperative nature significantly contribute to an overall positive guest experience.
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Accessible Aparthotel

This hotel offers free WiFi and free private parking on site. It has an elevator/lift and is suitable for guests with disabilities.

Aparthotel Taking Steps Towards Sustainability

Aparthotel with Parking

3-Star Aparthotel

Room Types

Double Room With free WiFi, this bright room is appointed with air-conditioning, flat-screen TV and seating area. A desk and a wardrobe are also featured. The bathroom is fitted with a shower.

One-Bedroom Apartment With free WiFi, this bright apartment is appointed with air-conditioning, flat-screen TV and living room. The kitchen is complete with an electric kettle and a refrigerator. The bathroom is fitted with a shower.

Two-Bedroom Apartment With free WiFi, this bright apartment is appointed with air-conditioning, flat-screen TV and living room. The kitchen is complete with an electric kettle and a refrigerator. The bathroom is fitted with a shower.

About Maset Al Masem Serviced Apartments

License: 10006500

Guest Reviews

6.7

Rated

Location

Al Masem Luxury Hotel Suite 5 boasts an exceptionally strategic location that guests repeatedly praise for its convenience and accessibility. Situated on Gulf Street, the hotel offers proximity to key tourist attractions and the vibrant heart of the city. Visitors appreciate the nearby amenities, including an array of luxurious restaurants, shops, and essential services such as pharmacies. For those who enjoy shopping, popular outlets like Tamimi, Extra, and Panda are within easy reach, alongside dining options like Topaz. Guests highlight the hotel’s clean environment and commend the courteous and professional service, notably mentioning standout reception staff. Underground parking enhances the convenience of the central location, although an occasional mention of an out-of-order elevator suggests room for improvement. Overall, Al Masem Luxury Hotel Suite 5 is ideally positioned for travelers seeking comfort and easy access to everything the city has to offer.

Cleanliness

Located within an accessible area, Al Masem Luxury Hotel Suite 5 receives commendable reviews for its cleanliness, particularly in relation to the bedding and pillows, which stand out as exceptionally clean. Guests frequently describe the hotel as a very clean establishment, pouring praise on the neat and well-kept nature of the apartment and furniture. Despite some noted areas needing maintenance and restoration, many find the site clean and beautiful, leaving a generally positive impression of the hotel's state. Professional service from the employees complements the overall cleanliness, contributing to a satisfying guest experience. However, it's clear that some aspects, such as the cleanliness of bathrooms and rooms, require attention to maintain higher standards consistently. The hotel could further improve by addressing organization and unpleasant odors, ensuring a fully refreshing environment for visitors.

Staff

The staff at Al Masem Luxury Hotel Suite 5 have earned admiration for their exceptional reception and interaction with guests. Visitors frequently commend the employees for their politeness, high morals, and professionalism. The welcoming atmosphere created by respectful and cooperative staff members, notably Faisal and Kamel, leaves a lasting impression on guests, with Faisal often highlighted as friendly, kind, and classy in his dealings. The reception team is characterized by their outstanding ethics and a quick, helpful response to inquiries. Despite some remarks on the occasional slowness of service, the guests generally appreciate the staff's demeanour and cooperation, which contribute positively to the overall experience.

No, Maset Al Masem Serviced Apartments doesn't have any pool.

No, a spa isn't available at Maset Al Masem Serviced Apartments.

No, Maset Al Masem Serviced Apartments doesn't allow dogs.

Yes, parking facilities are available at Maset Al Masem Serviced Apartments.

No, Maset Al Masem Serviced Apartments doesn't have a gym.

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