AlUla, AlUla, Hail Road26.662214,37.962711(Show on Map)
8.3
Very Good
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+5 Photos
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Checkin - Checkout dates
1 Room2 Guests
Info
Summary of reviews
Shaden Resort is lauded for its spectacular location amidst the scenic rocky mountains and valleys of AlUla, providing guests with breathtaking views and a serene environment perfect for relaxation. Its proximity to key attractions like Elephant Rock and Hegra enhances its appeal as a convenient base for exploration. The resort seamlessly blends modern luxury with traditional heritage, offering spacious, clean accommodations with beautiful décor and dramatic nighttime lighting that accentuates the majestic landscape.
The staff at Shaden Resort consistently receive high praise for their attentiveness, friendliness and helpfulness. Specific mentions of exemplary service from employees like Ms. Rowaida, Ms. Mariam and Ms. Hind underscore the positive impact of the team on guests’ experiences. Despite occasional critiques regarding training and management issues, the overall perception of the staff contributes to a relaxing and enjoyable stay.
Cleanliness is generally a strong suit for Shaden Resort with many guests commending the resort’s clean atmosphere and detailed attention to maintaining a comfortable space. However, some instances of poor room cleaning services, dusty floors and construction waste have been reported, indicating areas for improvement.
Breakfast at the resort offers an abundance and variety that most guests find enjoyable with particular acclaim for the service and desserts. Some guests, however, suggest improvements in diversity and freshness. Dinner experiences are more mixed with positive remarks on the varied daily menus and staff friendliness. Nonetheless, concerns about limited options, food quality and service issues suggest a need for enhancements in the dinner offerings.
The rooms at Shaden Resort provide a unique charm with their tent-like design and offer comfort and tranquility with nice views. While many guests appreciate the spacious and well-decorated rooms, there are significant areas for improvement in cleanliness, comfort and value for money. Reports of dated bathrooms, unclean rooms and uncomfortable beds point to discrepancies in guest experiences.
The pool is frequently praised for being a relaxing and lovely spot, appreciated for its beauty and tranquility. However, maintenance issues and cleanliness concerns have been highlighted, along with the occasional absence of staff in the pool area.
Beds receive mixed feedback with several guests finding them very comfortable, while others report discomfort due to hard pillows and plastic sheets.
Overall, Shaden Resort offers a luxurious and elegant experience with a few areas needing refinement to fully meet the high standards set by its branding. With stunning scenery, friendly staff and a blend of modern and traditional design, it promises a memorable stay amidst the extraordinary landscape of AlUla.
Categories
Romantic
Offering luxurious tent accommodations amidst the AlUla landscape, this resort combines adventure with comfort. The private outdoor spaces and unique setting create a romantic and unforgettable experience.
4 Star
The resort offers a unique luxury tent experience. It is known for its cleanliness, convenient location near major attractions, and overall sophisticated ambiance, providing an excellent base for exploration and relaxation.
Outdoor Pool
This resort offers a large outdoor pool, spa, gym, and diverse dining options. It is located near Elephant Rock and Hegra, ensuring a relaxing stay surrounded by AlUla's sandstone mountains.
Luxury
Pool
Outdoor Pool
EV charging stations
Honeymoon
Accessible
Room Types
Canyon Deluxe Room, 1 King Size BedThis quadruple room provides a fireplace. This air-conditioned quadruple room includes a flat-screen TV with satellite channels, a private bathroom as well as a terrace with mountain views. The unit offers 1 bed.
Desert Horizon Room, 1 King Size BedThis quadruple room provides a fireplace. This air-conditioned quadruple room includes a flat-screen TV with satellite channels, a private bathroom as well as a terrace with mountain views. The unit offers 1 bed.
Canyon Deluxe Room, 2 Single BedsThis quadruple room's standout feature is the fireplace. This air-conditioned quadruple room includes a flat-screen TV with satellite channels, a private bathroom as well as a terrace with mountain views. The unit offers 1 bed.
Desert Horizon Room, 2 Single BedsGuests will have a special experience as the quadruple room provides a fireplace. This air-conditioned quadruple room includes a flat-screen TV with satellite channels, a private bathroom as well as a terrace with mountain views. The unit offers 1 bed.
Palm Garden VillaThis villa's standout feature is the fireplace. This spacious villa is comprised of 1 living room, 2 separate bedrooms and 3 bathrooms with a bath and free toiletries. The kitchen is fitted with a refrigerator, kitchenware and a microwave. The air-conditioned villa offers a flat-screen TV with satellite channels, a minibar, a tea and coffee maker, executive lounge access as well as garden views. The unit offers 3 beds.
Oasis pool VillaThe pool with a view and fireplace are the standout features of this villa. This spacious villa comes with 1 living room, 2 separate bedrooms and 3 bathrooms with a bath and free toiletries. The well-fitted kitchen has a refrigerator, kitchenware and a microwave. The air-conditioned villa features a flat-screen TV with satellite channels, a minibar, a tea and coffee maker, executive lounge access as well as pool views. The unit has 3 beds.
Charles Royal SuiteThis suite features a pool with a view and a fireplace. Boasting a private entrance, this spacious suite also features 1 bedroom, a seating area and 1 bathroom with a bath and a shower. The well-fitted kitchen has a refrigerator, kitchenware and a microwave. The air-conditioned suite features a flat-screen TV with satellite channels, a minibar, a tea and coffee maker, executive lounge access as well as garden views. The unit has 3 beds.
Skyline Executive RoomThis quadruple room provides a spa bath. This air-conditioned quadruple room includes a flat-screen TV with satellite channels, a private bathroom as well as a terrace with garden views. The unit offers 1 bed.
About Shaden Resort
Registry or License or Notification Number: 21312845
Guest Reviews
8.3
Very Good
Review Summaries
Location
Shaden Resort is praised for its fantastic and incredible location, nestled amidst the rocky mountains and valleys of AlUla. Guests frequently highlight the amazing, breathtaking views and stunning scenery that make it a true retreat into nature. Surrounded by the majestic mountains, the resort offers a tranquil and serene environment, perfect for those seeking relaxation and peace.
Many reviews emphasize its excellent proximity to key attractions such as Elephant Rock, Hegra and other significant sites in the region, making it a convenient base for exploration. The resort’s location balances modern luxury with a touch of traditional heritage, providing spacious and clean accommodations with beautiful décor that highlights the natural landscape. Nighttime lighting enhances the dramatic rock formations, adding a unique charm after dark.
In addition to its beautiful surroundings, the resort is noted for its clean and comfortable accommodations, great service and excellent facilities, including a pool and breakfast options. Overall, Shaden Resort’s unique and phenomenal location within the extraordinary landscape of AlUla creates an outstanding experience for visitors.
Breakfast
Shaden Resort receives mixed feedback regarding its breakfast offerings. Most guests appreciate the abundance and variety available in the breakfast buffet, often describing it as very good or excellent. The service is frequently highlighted as excellent, enhancing the overall dining experience. Delicious and varied options, especially desserts, are noted, making breakfast enjoyable for many.
However, some guests feel the breakfast lacks diversity, suggesting improvements in variety. Issues such as cold food, lack of freshness and outdated buffet furniture are mentioned, pointing to inconsistencies in quality. The dining experience is also affected by practical aspects like hard-to-find restaurants and limited breakfast options primarily consisting of pastries and fried foods. Despite these critiques, a majority of guests still find the breakfast good or satisfactory.
Dinner
Shaden Resort's dinner offerings have garnered mixed reviews from guests. On a positive note, several visitors praised the restaurant for its varied daily menus and the pleasantness of the staff. The dinner buffet, often noted for changing every evening, received some appreciation for its niceness. Some guests found the buffet food tasty, highlighting specific dishes like hot chicken and tepid kabsa rice.
However, many guests felt dissatisfied with the dinner experience. Critics mentioned the limited meal options and the lack of freshness in the buffet. Issues related to high costs for the provided food quality were also mentioned. The overall quality of the dinner was often found lacking with reports of cold and overly salty dishes. Instances of poor service and inadequate food offerings further contributed to a less-than-ideal dining experience. Additionally, the absence of complimentary drinks at the dinner buffet, apart from water, was a point of contention.
Overall, while some aspects of the dinner at Shaden Resort were appreciated, there is a clear need for improvement to align the dining experience with the resort's standards.
Rooms
Shaden Resort offers a mixed experience when it comes to its rooms. Many guests find the rooms comfortable, clean and well-equipped with some even enjoying upgrades to spacious villas. The rooms are often described as beautiful, quiet and providing nice views. The layout and style of the resort, featuring ground-floor units designed like tents from the outside, add a unique charm to the stay. Several visitors appreciated the cozy atmosphere and the good size and decor of the rooms, along with clean en-suite showers.
However, not all experiences were positive. There were multiple complaints about rooms not being up to the expected standard, especially considering the high prices. Guests reported issues like old-looking bathrooms, unclean rooms and even sightings of cockroaches. The tents had a dated feel with no windows to connect with the outside nature and some guests found the beds uncomfortable.
The resort struggled with cleanliness on multiple occasions. Some rooms were not sanitized and one guest found their room unprepared despite prior notification. Check-in procedures also seemed inefficient with extra charges for children over six years old causing some dissatisfaction.
Overall, while Shaden Resort has potential with its spacious and well-decorated rooms, there are significant areas needing improvement, especially in cleanliness, comfort and value for money.
Beds
The beds at Shaden Resort have received mixed feedback from guests. Many highlighted the comfort of the beds, often referring to them as very comfy and clean. Positive remarks also included mentions of the comfortable beds and their contribution to an enjoyable stay. However, several guests found the beds uncomfortable, citing issues such as plastic sheets and hard, small pillows. While some visitors appreciated the beds as a standout feature of the hotel, others experienced dissatisfaction due to these discomforts.
Cleanliness
Shaden Resort presents a generally impressive picture when it comes to cleanliness, receiving numerous praises for its clean atmosphere, attention to detail and excellent public facilities. Guests often highlight the cleanliness of the rooms and the overall area, noting that the place is both clean and comfortable. The resort's design and location among the mountains are also frequently mentioned alongside its cleanliness, creating an inviting and serene environment.
However, the resort is not without its drawbacks. A noticeable number of guests have reported issues with cleanliness, particularly poor room cleaning services, dusty floors and cigarette stubs in the backyard. Some have even mentioned bathrooms emitting unpleasant sewage odors and construction waste scattered around the hotel territory. Despite these criticisms, the overwhelming majority of positive feedback reflects the resort's commitment to maintaining a clean and organized space, making it a pleasant stay for many visitors.
Staff
At Shaden Resort, guests consistently highlight the commendable work of the staff. Many reviews praise the team for their attentiveness and friendly demeanor, describing the employees as very helpful and courteous. Specific mentions of Ms. Rowaida, Ms. Mariam and Ms. Hind indicate their significant positive impact on guests' experiences. The reception staff is frequently noted for their wonderful handling and high moral standards, while the buffet staff's behavior and appearance are positively remarked upon.
Guests appreciate the helpfulness and friendliness of all staff members, including those at the entrance gate and the breakfast/dinner team. The resort's internal golf cart service, although occasionally slow, still receives recognition for the drivers' friendliness. Despite a few criticisms regarding training and management, the overall perception of the staff remains very positive.
The general ambience of the resort, combined with the attentive service provided by the helpful and accommodating staff, leaves a lasting impression on visitors, contributing to a relaxing and enjoyable stay.
Pool
Shaden Resort's pool garners a notable amount of positive feedback with many guests describing it as awesome, lovely and even amazing. The pool area itself is often praised for being nice and pleasant, offering a beautiful place to relax. Several visitors appreciated the tranquility with one guest enjoying exclusive use of the pool for three days. It's large and open 24 hours a day, providing flexibility for swimming at any time.
However, there are some recurring issues that need addressing. A number of guests reported the pool being unavailable due to maintenance or technical problems, which was a major inconvenience. Cleanliness is another significant concern with mentions of the pool being not clean and in need of serious maintenance. The pool area was also noted to be almost deserted of staff, indicating potential service deficiencies. Additionally, the pool being open to the public without health restrictions raised concerns about hygiene. Despite these issues, the resort's proactive approach to finding solutions and the spacious villas with large private pools received positive remarks from guests.
Luxury
Shaden Resort offers a luxurious experience that many guests find deeply elegant and special. The hotel itself is described as luxurious, featuring a beautiful large pool and a great location that adds to its allure. However, some guests have noted that the high prices do not align well with the overall performance and service of the resort, suggesting that it may not fully meet the expectations set by its luxury branding. Despite this, the ambiance and amenities are frequently highlighted as offering a distinctive sense of elegance and luxury.
FAQ
Yes, Shaden Resort has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Shaden Resort.
No, Shaden Resort doesn't allow dogs.
No, parking facilities aren't available at Shaden Resort.
