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Summary of reviewsNAU Salgados Palm Village - All Inclusive is a favored choice for travelers seeking a rejuvenating and family-friendly vacation. Situated in the tranquil Algarve region, the resort offers easy access to the stunning Salgados Beach via a convenient shuttle train or a short stroll. The serene surroundings and proximity to local amenities and golf courses make it an excellent base for exploring the Algarve.
Guests commend the resort's breakfast, highlighting the extensive, tasty buffet that starts the day on a satisfying note despite some areas needing improvement, such as a wider selection of cheeses and healthier options. Dinner receives mixed reviews with praise for the variety and quality of food, particularly in the barbecue grille and the diverse dining options. However, some guests desire more meal variety and better temperature control.
The rooms at NAU Salgados Palm Village are another highlight, known for their spaciousness, modern amenities and comfort, making them particularly suitable for families and large groups. Balconies offer pleasant outdoor space for relaxation. While overall cleanliness is appreciated, there are occasional issues with deep cleaning and some rooms show signs of wear and tear.
Cleanliness throughout the resort garners mixed feedback. While many guests appreciate the clean and well-maintained outdoor areas and strict COVID-19 protocols, inconsistencies in room and public area cleanliness are noted.
Staff at the resort generally receive high marks for their friendliness and attentiveness, particularly in the reception, bars and restaurants. However, some guests experience occasional lapses in service and language barriers.
The free Wi-Fi service at the resort leaves room for improvement with many guests encountering weak or unstable signals, affecting their overall connectivity experience.
The resort's extensive pool options are a standout feature, catering to all ages with well-maintained facilities and ample sun loungers. The child-friendly amenities and poolside bars enhance the overall enjoyment for families.
Tennis courts and other recreational facilities like beach volleyball and mini golf add to the variety of activities available, though more activities for children could further enhance the experience.
Parking facilities are well-received with ample space, direct elevator access and assigned spots adding to the convenience for guests.
In summary, NAU Salgados Palm Village - All Inclusive is a top choice for a family-friendly getaway with its spacious accommodations, diverse dining options, extensive pool facilities and attentive staff, despite some improvements needed in cleanliness and Wi-Fi services. Show more
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Hotel with EV Charging Stations
Hotel with All Inclusive Packages
Luxury Hotel
Hotel near Golf Courses
Hotel for Honeymoon
Family Friendly Hotel
Romantic Hotel
Hotel with Swimming Pool
Children's Pool Pool Water Slide Outdoor Pool
Business Hotel
Hotel with Parking
EV charging stations
Accessible Hotel
Hotel with Tennis Courts
4-Star Hotel
Hotel with Outdoor Pool
Hotel with Pool Water Slide
Hotel with Children's Pool
Room Types
About NAU Salgados Palm Village
License: 7288
Guest Reviews
8.1
Very Good
Location
'NAU Salgados Palm Village - All Inclusive' is favorably situated near some beautiful beaches and tranquil surroundings in the Algarve. The resort's appealing location offers guests easy access to the stunning Salgados Beach, either by a leisurely 10 to 15-minute stroll or via a convenient shuttle train that runs regularly. Many reviewers appreciated the peaceful and calm environment, perfect for relaxation and family vacations.
The proximity to local amenities and golf courses was also highlighted. Guests found the location excellent for exploring different parts of the Algarve with Albufeira just a short drive away. The resort itself is set in an enchanting landscape filled with palm trees and well-maintained outdoor spaces, enhancing the overall experience.
Additionally, the easy beach access and frequent shuttle service were particularly praised, making beach outings hassle-free. Despite some remarks about the resort being a bit far from the beach, the available transport options efficiently bridge the gap, adding to a comfortable stay. The location, paired with the resort's facilities and serene ambiance, makes it a favored choice for a rejuvenating getaway.
Breakfast
Salgados Palm Village offers a breakfast experience that guests largely find enjoyable and commendable. Many highlight the great variety and quality of the breakfast buffet, noting it as tasty, extensive and delicious. The buffet is popular for its wide array of options, allowing guests to choose and repeat their favorite dishes. Most guests appreciate the effort put into the breakfast, describing it as fantastic, wonderful and excellent.
However, there are a few areas where guests feel there could be improvement. Some reviewers mention a limited variety of cheeses, breads and desserts, along with a preference for healthier options such as fresh fruit and natural juices. The use of canned fruit and syrupy juices does not meet all guests' expectations for a notable hotel. The necessity of making a reservation for breakfast also adds a level of inconvenience that some guests find stressful and unnecessary.
Despite these critiques, the overall sentiment remains positive. Guests enjoy the daily breakfast as part of the all-inclusive experience, benefiting from the consistent quality and the attention to detail from the staff. The extensive and often varied buffet ensures most visitors start their day on a satisfying note, making it a notable feature of their stay at Salgados Palm Village.
Dinner
The dinner experience at NAU Salgados Palm Village - All Inclusive garners a mixed reception with several highlights and some room for improvement. On the positive side, many guests praise the quality and variety of the food, describing it as delicious, well-prepared and diverse, which is particularly appreciated by families with children. The hotel offers multiple dining options with three different restaurants providing a mix of international and Portuguese cuisine, including a popular barbecue grille.
However, a consistent theme in the reviews highlights issues with meal variety and quality. Some guests feel the food can be repetitive and mass-produced, which detracts from the overall dining experience. There are also mentions of meals occasionally being served lukewarm and instances of dry dishes, particularly the grilled meats. Desserts receive a mixed review with some items considered processed rather than freshly made.
The reservation system at the restaurants, while praised for reducing queues, can be cumbersome and the limited variety of options, especially for vegetarians and vegans, is noted. Despite the occasional shortcomings, the overall experience of food at NAU Salgados Palm Village is generally positive with several guests finding the meals enjoyable and varied enough to cater to different tastes.
Rooms
The reviews for NAU Salgados Palm Village - All Inclusive highlight an impressive array of spacious, well-equipped and comfortable rooms. Guests repeatedly praised the generous size of the rooms, suites and apartments, noting their suitability for families and large groups. Balconies were often mentioned as exceptionally large, offering pleasant views and ample space for outdoor relaxation.
The rooms are described as modern and comfortable, equipped with necessary amenities like air conditioning and soundproofing. Beds and pillows received high marks for comfort and the provision of multiple bathrooms in some suites added to the convenience. The cleanliness of the rooms was generally appreciated with reports of thorough daily housekeeping and regular towel changes.
Despite these positives, some guests mentioned the need for deeper cleaning in certain areas, such as carpets and furniture surfaces. A few reviews noted outdated room conditions, including worn fixtures and occasional maintenance issues like faulty door locks, broken TVs and minor damages to walls and floors. Additionally, instances of ants and mosquitoes in the rooms were reported.
Overall, the spaciousness and comfort of the accommodations were the standout features, making NAU Salgados Palm Village a well-regarded choice for a comfortable and roomy stay. However, some aspects of cleanliness and maintenance did not meet all guests' expectations.
Beds
Guests have expressed varied opinions about the beds at NAU Salgados Palm Village - All Inclusive. While many praised the beds and pillows as very comfortable and high quality, several guests noted specific issues. Among the positives mentioned were the comfort of the bed, large rooms and terraces with great views. However, some guests faced issues with the softness or discomfort of the mattresses, particularly when double beds were made from two single beds pushed together. There were also mentions of certain bedding and towels being dirty, poorly made beds and discomfort with extra beds and sofa beds. Despite these issues, the general consensus indicates a mix of commendation and areas needing improvement regarding the bed comfort.
Cleanliness
Guest reviews on the cleanliness at NAU Salgados Palm Village - All Inclusive suggest a mixed experience. Positively, many guests appreciated the overall cleanliness and well-maintained condition of the complex with several noting that the rooms were very clean, comfortable and spacious. Common compliments included the cleanliness of freshwater pools, the organized and clean facilities, as well as the implementation of strict COVID-19 protocols, such as regular sanitization and disinfection measures in the dining areas and public spaces. Additionally, guests found the cleaning staff to be friendly, attentive and always ready to help.
However, there were quite a few complaints regarding specific aspects of cleanliness. Reviews frequently highlighted issues with room cleaning with some guests finding their accommodations dusty, noting that the cleaning service lacked thoroughness with infrequent towel and sheet changes and some hygiene products not being replaced. Criticisms extended to the public areas, such as pools and restrooms, which were often described as neglected with reports of bird droppings, puddles and poorly cleaned cafeterias. Guests also noted maintenance issues, pointing out aged facilities and dirty surroundings, including glass balustrades and floors in corridors. There were also mentions of bugs in the pools and dirty dishes in the restaurants.
Overall, while the accommodation's outdoor spaces and some interior areas maintain high standards of cleanliness and appear well-cared for, there are significant inconsistencies in room cleaning services and the maintenance and hygiene of public areas, which detract from an otherwise positive stay.
Staff
The staff at NAU Salgados Palm Village - All Inclusive has generally received positive feedback for their friendliness and attentiveness. Guests frequently mention how helpful and accommodating the employees are with many highlighting the exemplary service provided by the reception, bar and restaurant teams. Specific staff members, such as Catarina Domingos in Public Relations and Bernardo at the lobby bar, have been praised for their exceptional customer service. The animation team, including Hugo and Pedro Pereira, has also been noted for their professionalism and ability to engage children and guests with various activities.
However, the reviews do point out some inconsistencies. While many staff members are described as empathetic, courteous and always available to assist, there have been instances of guests encountering disinterested or rude behavior. Language barriers have also been an issue with some staff members unable to communicate effectively in English.
The reception area has particularly received mixed reviews. Although helpfulness from the reception staff is acknowledged, there have been complaints about long wait times and under-staffing, leading to a less organized check-in and check-out experience. Despite these challenges, the majority of reviews express satisfaction with the overall friendliness and helpfulness of the hotel's staff, making the hospitality aspect one of the highlights of their stay.
Wi-Fi
Visitors to the NAU Salgados Palm Village - All Inclusive have highlighted various aspects of the Wi-Fi service at the hotel. While there is free Wi-Fi throughout the resort, many guests have encountered recurring issues with its performance. The Wi-Fi signal, particularly within the rooms and near certain buildings, is often described as weak or unstable. Some guests report that the internet tends to disconnect frequently, making it unsuitable for conducting business or making online reservations. There's also mention of inoperative routers and poor coverage in several areas, including common spaces and pool areas. Despite experiencing these issues, a few guests mention that the availability of free Wi-Fi did add some benefit, although its inconsistency remained a significant drawback. Additionally, television services at the hotel were also noted to be unreliable, compounding the technological shortcomings of the stay. Overall, the resort may need to seriously consider upgrading its internet and TV services to meet guest expectations more effectively.
Pool
NAU Salgados Palm Village - All Inclusive boasts an impressive array of swimming pools catering to all ages and preferences, ensuring guests have plenty of options for leisure. The well-maintained pools are distributed throughout the resort, allowing everyone to find a quieter or more lively spot as they desire. This variety helps manage the number of guests using the pools at any one time.
Guests appreciate the saltwater options and the pools' generally clean conditions, although some noted issues with occasional bugs and cleanliness lapses in certain areas. The temperature of the pools can be chilly and there have been mentions of maintenance issues such as exposed wires and missing drainage grates.
Families particularly enjoy the child-friendly facilities with pools designed to delight children and adults alike. The poolside bars are a highlight, offering a wide range of drinks and adding to the overall enjoyment of the aquatic facilities.
Despite some concerns with sun loungers being reserved and not used, the resort ensures there are enough pools and sunbeds to accommodate guests. The pools’ great layout, combined with spacious gardens and proximity to the beach, contributes to a very pleasant poolside experience. The comprehensive entertainment and the excellent service provided by the pool bar staff enhance the overall satisfaction of guests.
In summary, the extensive selection of pools at NAU Salgados Palm Village ensures that guests of all ages can find their perfect spot to relax, swim and enjoy their vacation with the resort’s amenities and thoughtful layout adding to the experience.
Tennis
NAU Salgados Palm Village offers a range of facilities, including accessible tennis courts that are lauded for their convenience. Alongside other activities like beach volleyball and mini golf, the tennis courts contribute to the variety of recreational options available at the hotel. However, the overall experience could be improved with more activities for kids. While there are minor issues like noise from restaurants and insufficient loungers, the versatile amenities such as tennis courts help create a well-rounded experience for guests.
Parking
NAU Salgados Palm Village offers guests several parking options that are generally well-received. The convenience of parking directly under the building is highlighted positively with some reviews mentioning direct elevator access that makes it easier to navigate with luggage. The inclusion of a huge parking lot provides ample space for vehicles and the availability of underground parking suggests added security and protection from the weather. Moreover, the assignment of specific parking spaces to each building adds to the organizational ease. Although there were a few mentions of disorganization in the garage, the overall consensus points to a very nice free parking system that meets the needs of visitors effectively.
Family
NAU Salgados Palm Village - All Inclusive is a highly recommended destination for families, especially those with young children. The resort stands out for its family-friendly atmosphere, making it an ideal spot for family vacations. The spacious apartments, some even being upgraded to two-bedroom units, offer great convenience for families. Several reviews highlight the extensive entertainment program designed for children, including a well-loved Kids Club. The Kids Club team is praised for being kind, empathetic and skilled, providing various activities that keep children engaged and happy.
The resort also features multiple pools and recreational areas tailored for kids, reinforcing its suitability for families. The availability of amenities such as a playground, children's play area with grass and an inflatable slide, although with limited hours, adds to the appeal. Some guests appreciated the animation team and the ongoing entertainment throughout the day and night, which includes activities specifically catered to children.
Moreover, the resort's layout and facilities, such as good children's animation and skilled animators, cater primarily to families. Guests find the free transportation, like the train ride to the beach, particularly enjoyable for the children. The dining options, including a variety of food accommodating kids' diets, contribute to an overall stress-free experience for parents.
NAU Salgados Palm Village is noted for its friendly and attentive staff, ensuring a pleasant stay for all family members. Despite a few criticisms regarding the entertainment's attractiveness during off-peak months and limited hours for certain activities, the resort remains a fantastic choice for anyone looking to enjoy a family-oriented vacation with numerous kids' activities and amenities.
Golf
Located near both the ocean and a golf course, NAU Salgados Palm Village - All Inclusive serves as a notable golfing resort. The proximity of the hotel to the golf course provides an exceptional convenience for guests looking to indulge in a golf holiday with some rooms offering stunning views of the greens.
The golf course itself receives favorable remarks for its quality, making it a popular spot, especially for groups of men who come specifically to play golf. Additionally, the property is situated only 10 minutes from Salgados Beach, adding to its appeal for those who enjoy both golfing and beach activities.
However, it's worth noting that while the golfing opportunities are a key feature, they may not be the highlight for everyone. Some reviews mention the presence of disruptive, intoxicated golfers and occasional security issues. Despite these concerns, the overall feedback suggests that the golfing experience remains a significant and attractive aspect of a stay at NAU Salgados Palm Village.
4 Star
NAU Salgados Palm Village - All Inclusive presents a mixed experience that aligns closely with its four-star rating. The resort offers a high-quality setting with a luxurious feel, featuring amenities such as a pool bar and multiple common areas. The buffet presents a good variety of dishes, offering everything one would expect from a four-star hotel, although it does not include fancy foods and relies on plastic utensils rather than porcelain or ceramic mugs. The value for money on an all-inclusive basis is commendable.
However, many reviews indicate that the quality of food and drinks does not consistently reach four-star standards with some guests mentioning basic and mediocre meals. The facilities and services, including the room quality and entertainment options, also sometimes fall short of four-star expectations. Maintenance and cleanliness in some common areas could be improved to match the expectations of such a rating. The level of service occasionally left guests feeling rushed during meals.
In summary, while NAU Salgados Palm Village offers several appealing aspects typical of a four-star resort, there are areas identified by guests that need enhancement to fully meet the expected standards.
All-Inclusive Packages
NAU Salgados Palm Village - All Inclusive provides a comprehensive experience with a variety of offerings. The all-inclusive package stands out for its wide range of meal options and premium drinks, which guests find to be delicious and plentiful. The buffet-style meals are well-received with a consistent quality that ensures guests can eat and drink well throughout their stay.
The accommodations include spacious rooms with comfortable beds, ensuring a relaxing environment. Guests appreciate the good quality/price ratio and consider the all-inclusive option to be a significant advantage. The package includes not only food and drinks but also an array of events and activities, contributing to a vibrant and enjoyable stay.
Safety measures related to the pandemic are also praised, adding an extra layer of comfort. However, some guests find the booking systems between the restaurants cumbersome and there are mentions of disposable cups and limited variety in desserts and certain drinks.
Despite minor criticisms, such as redundancies in menu items and the occasional blandness typical of mass tourism, the overall all-inclusive experience is described as excellent, particularly for families. With a variety of activities and a carefree atmosphere, the all-inclusive service at NAU Salgados Palm Village is ideal for a satisfying and enjoyable holiday.
Accessible
NAU Salgados Palm Village - All Inclusive is noted for its general ease of accessibility with good access for strollers and accessible parking spots available. The property is easily navigable, making it convenient for guests with disabilities. While there's a noted lack of an access ramp to rooms in block 2, overall accessibility remains strong throughout the hotel. The property features numerous swimming pools and lots of sun beds, though there is a tendency for guests to reserve them early. The hotel maintains high standards of cleanliness and checks meal schedules to ensure a smooth dining experience. Check-in and check-out services are efficient and the hotel takes significant COVID-19 prevention measures to ensure guest safety.
Children's Pool
NAU Salgados Palm Village - All Inclusive emerges as a stellar choice for families, specifically catering to children with its myriad of pool options and dedicated activities. The property boasts several pools of varying depths, making it a welcoming environment for the entire family. Notably, the children's pool is a highlight, featuring a bouncy slide that is available daily, bringing an extra layer of fun for the kids. Despite some mentions of cleanliness issues, the overall feedback about the pools is positive with many emphasizing how excellent and diverse they are.
The resort also features an engaging children's animation program and a well-organized Kids Club that has received high praise for its varied activities and the attentiveness of the staff. The kid's entertainment is not only varied but also monitored, ensuring safety and enjoyment for the little ones. Additionally, a playground complements the children's play area, albeit with suggestions for potential improvements.
For dining, there is a kid's corner in the restaurant, where food is specially prepared for younger guests. Even though some parents noted there wasn’t enough for babies, the setup is generally appreciated.
Families can also enjoy the convenience of a little train that takes them to the beach, adding a touch of adventure to their stay. Overall with its excellent facilities and activities for children, NAU Salgados Palm Village promises a fun and engaging holiday experience for families.
Outdoor Pool
The outdoor pool facilities at NAU Salgados Palm Village - All Inclusive have garnered consistent praise from guests for their variety and quality. Featuring multiple pools that cater to different preferences, including options with or without music and entertainment, they offer a versatile experience for all visitors. The different depths of the pools are particularly appreciated, highlighting a thoughtful design that caters to both leisure and active swimming.
Guests have described the pools as pleasant, beautiful and well-maintained, terms that hint at the aesthetic and functional upkeep of the hotel’s outdoor spaces. The cleanliness of the pools is often noted, adding to their overall appeal. The property boasts a generous distribution of swimming pools throughout its expansive grounds, which include well-tended gardens and other outdoor facilities.
For added convenience, the hotel allows guests to request towels for the pool without the hassle of leaving a deposit, an appreciated service detail. The existence of a hot water pool adds a touch of luxury, appreciated especially for its comfortable warmth.
Overall, the pool area at NAU Salgados Palm Village stands out as a key feature, providing great variety and a pleasant atmosphere perfect for relaxation and enjoyment.
Luxury
NAU Salgados Palm Village - All Inclusive is a high-quality resort situated in an idyllic setting, offering a luxurious experience for its guests. The luxurious surroundings and top-notch amenities ensure a stay that is both comfortable and indulgent. Reviewers frequently describe the hotel as fantastic, superb, wonderful, magnificent and exceptional. Although some mention that the luxury experience can be overwhelming, particularly for younger guests, the majority of feedback emphasizes the outstanding quality and appeal of the resort.
Romantic
Nau Salgados Palm Village - All Inclusive offers a romantic and serene stay for couples looking to unwind. The spacious rooms with large balconies provide a tranquil and picturesque view, setting a perfect stage for romance. The head waiter's thoughtful anniversary surprise added a special touch to one couple's experience, highlighting the hotel's attention to detail. Requests for candles and rose petals are accommodated, enhancing the romantic ambiance. The peaceful and calm environment makes it an ideal destination for a quiet, romantic dinner or a relaxing getaway. Despite some minor noise issues, the overall atmosphere remains very atmospheric and anti-stress, making it a superb choice for couples seeking romance and tranquility.
Yes, NAU Salgados Palm Village has pool(s) that belong to one or more of the following categories: Children's Pool, Pool Water Slide, Outdoor Pool.
No, a spa isn't available at NAU Salgados Palm Village.
No, NAU Salgados Palm Village doesn't allow dogs.
Yes, parking facilities are available at NAU Salgados Palm Village.