Albuquerque, 2424 San Mateo Boulevard Northeast35.10659,-106.587092(Show on Map)
7.2
Good
Checkin - Checkout dates
1 Room2 Guests
Info
Summary of reviews
San Mateo Inn garners positive reviews primarily for its convenient location, cleanliness, renovated rooms and friendly staff. Nestled near major highways I-40 and I-25, the inn offers easy access to Albuquerque’s various attractions, local dining and shopping, making it ideal for travelers on the go. Despite some concerns about traffic noise and the surrounding neighborhood, the location is deemed strategic and beneficial for both leisure and business travelers.
Guests appreciate the Keurig coffee pods, complimentary fresh water and 24-hour coffee and tea services. Although the inn does not provide an in-house breakfast, the 10% discount at a neighboring Denny's proves satisfactory for many. Nevertheless, some guests wish for a basic breakfast option onsite.
The rooms receive acclaim for their cleanliness, modern decor and spacious layout, often described as charming and comfortable. Guests highlight amenities such as fridges and coffee makers as well as comfortable beds, despite occasional issues with soundproofing and minor maintenance. The overall upkeep and recent renovations contribute to a pleasant stay.
San Mateo Inn's staff is lauded for their professionalism, friendliness and efficient service with guests singling out specific staff members for exceptional customer care. This high level of service positively impacts the guest experience, fostering a welcoming environment.
The cleanliness of the inn stands out with meticulous attention from the cleaning staff ensuring both rooms and common areas are well-maintained. The pool is another well-received feature, noted for its cleanliness and inviting atmosphere, making it a family-friendly amenity.
Free Wi-Fi is available, though guest experiences with its reliability are mixed. The parking is generally appreciated for its security and convenience although the limited space and tight maneuvering can be problematic for some.
Despite some limitations regarding accessibility, including the lack of an elevator and dedicated ADA rooms, the inn strives to accommodate guests' needs with spacious bathrooms and useful amenities.
Overall, San Mateo Inn is favored for its strategic location, comfortable and clean rooms, commendable staff and family-friendly amenities, providing great value for a budget-friendly stay.
Categories
Family
Dog Friendly
Pool
Outdoor Pool
Free Wi-Fi
Accessible
Outdoor Pool
Ski
Honeymoon
Room Types
Double Room with Two Double Beds - Non-Smoking
Double Suite - Non-Smoking
King Room - Disability Access/Non-Smoking
King Room - Disability Access/Non-Smoking
King Room - Non-Smoking
King Suite - Non-Smoking
Queen Studio
Guest Reviews
7.2
Good
Review Summaries
Location
Nestled conveniently next to major highways I-40 and I-25, San Mateo Inn offers travelers easy access to a multitude of destinations in Albuquerque. The hotel's location is highly praised for its proximity to a wide range of amenities, from local restaurants and shops to Old Town and Route 66. Guests found it ideal for short stays, road trips and accessing sights and attractions effortlessly.
The central placement of the inn is highlighted by its strategic position, making it a hub for both interstate travelers and those looking to explore Albuquerque's cultural and historical sites. This hotel is just a short drive from the airport, making it a practical choice for both leisure and business travelers. Enjoy the convenience of having dining options such as Denny’s and Starbucks right at your doorstep, as well as grocery stores for added ease.
However, the location comes with some drawbacks. While it's perfect for highway access and close to numerous attractions, the inn is situated in a busy and sometimes noisy area with frequent traffic sounds intruding, especially at night. Additionally, there are concerns about the surrounding neighborhood, which some guests found to be sketchy or unsafe.
Despite these issues, the San Mateo Inn shines in catering to travelers seeking a budget-friendly option with excellent highway accessibility. The fenced and secure parking area is an added benefit for peace of mind. The property is well-maintained, clean and comfortable, making it a solid choice for visitors wanting convenience and value.
Breakfast
Travelers have expressed a range of opinions about the breakfast options at San Mateo Inn. The most commonly mentioned positive aspects include the Keurig coffee pods available, which some guests appreciated as a convenient alternative to a full breakfast. Additionally, complimentary fresh water bottles were provided upon arrival and 24-hour coffee and tea were available, which were well-received by many guests.
The hotel does not offer a continental breakfast, but it has a partnership with a nearby Denny's, providing guests with a 10% discount on their meals. Several reviewers noted that the Denny's was conveniently located right next door and that the breakfast there was enjoyable with friendly staff contributing to a positive dining experience.
However, there were several mentions of disappointment over the lack of breakfast directly at the inn. Many guests had anticipated some breakfast offerings and suggested that even a basic selection like oatmeal, cereal or fruits would have been appreciated.
In conclusion, while the San Mateo Inn does not provide a breakfast in-house, it compensates by offering discounts at a nearby restaurant and providing amenities like coffee and fresh water. For some travelers, these perks are sufficient, but others feel that an in-house breakfast option would significantly enhance their stay.
Rooms
The reviews for San Mateo Inn highlight a strong focus on the cleanliness and recent renovations of the rooms, making them charming, comfortable and aesthetically pleasing. Guests frequently mention that the rooms are spacious, modern and well-equipped with amenities like fridges and coffee makers. The interior decor is often praised for being tasteful and stylish, adding to the overall pleasant atmosphere.
Many reviews comment on the rooms being quiet and the beds comfortable, contributing to a restful experience. The bathrooms, although occasionally noted as needing more attention, are generally described as large and functional. Newly installed wood floors and upgraded furnishings contribute to a fresh, inviting look.
However, there are a few areas for improvement mentioned, including issues with soundproofing, minor maintenance like leaky faucets and occasional unwelcome encounters with pests. Despite these concerns, most visitors appreciate the helpful staff, the tidy upkeep of the rooms and the value for money offered by the inn.
Overall, the San Mateo Inn provides a comfortable and appealing stay, particularly noted for its clean and spacious rooms following recent renovations.
Beds
San Mateo Inn certainly delivers on comfort when it comes to their beds, a recurring highlight in numerous guest reviews. The beds are often described as very comfortable with many guests praising their comfort and supportive nature. Words such as "comfy" and "super comfortable" frequently appear, painting a picture of a restful night’s sleep. The introduction of memory foam toppers has been particularly well-received, contributing to an overall comfortable sleeping experience.
Cleanliness is also a notable feature with several reviews mentioning clean and freshly laundered sheets, adding to the general sense of well-being. The beds are soft and often described as big with some guests referring to them as cloud-like. The bedding, including the pillows and linens, also garners positive attention for enhancing comfort.
However, there are occasional mentions of less favorable experiences, such as beds being too firm or overly soft for some tastes. A few guests noted concerns like noisy bed springs or uncomfortable metal bed frames, which detracted from their sleep quality. Despite these outliers, the prevailing sentiment is clearly positive with most reviews emphasizing the comfort and cleanliness of the beds at San Mateo Inn.
Cleanliness
San Mateo Inn has received numerous positive remarks emphasizing its cleanliness, which seems to be a standout feature of the hotel. Guests frequently mention the rooms being "very clean," "spotlessly clean," and "exceptionally clean," along with being comfortable and well-maintained. The cleaning staff are described as helpful and friendly, ensuring that both rooms and common areas are tidy and welcoming. Recent renovations have also been appreciated, contributing to the overall modern and fresh feel of the rooms. Elements like clean towels, sanitized sheets and the smell of Lysol in the lobby enhance guests' impressions of cleanliness.
While the exterior of the property could use some updates, the interior cleanliness exceeds expectations. Renovated areas such as bathrooms and beds add to the appeal and the pool is also noted to be very clean. Despite some minor issues like caulking in the bathroom or occasional housekeeping lapses, the hotel manages to maintain a generally high standard of cleanliness, securing a positive experience for its visitors.
Staff
The reviews for the staff at San Mateo Inn are overwhelmingly positive, highlighting their friendliness, helpfulness and professionalism. Guests frequently mention the staff's welcoming nature, courtesy and readiness to assist with any needs. Front desk personnel, in particular, receive praise for being accommodating, efficient and supportive. Specific staff members, such as Lolita, Christian and Kristen, are noted for being exceptionally friendly and helpful.
Moreover, the staff's professionalism and courteous demeanor contribute significantly to the positive experience reported by guests. They are described as knowledgeable, attentive and caring, ensuring a comfortable and pleasant stay. The management team is also commended for being proactive and responsive.
On the rare occasion, some guests reported instances of rudeness from certain staff members; however, these incidents appear to be exceptions rather than the norm. Overall, guests express high satisfaction with the staff at San Mateo Inn, emphasizing their exceptional customer service and dedication to making each stay enjoyable.
Wi-Fi
San Mateo Inn offers free Wi-Fi, which many guests have found to be reliable and functional with some praising it as good or even fast. However, experiences with the Wi-Fi can be inconsistent. Several guests reported issues such as the Wi-Fi not staying connected, slow internet in the evening and even instances where the Wi-Fi did not work at all. Additionally, an occasional storm has been known to disrupt the internet service temporarily. Despite these mixed experiences, many visitors have had a satisfactory connection during their stay.
Pool
San Mateo Inn's pool is consistently praised for its cleanliness and well-maintained condition, making it a favorite feature among guests. The pool's design, including a zero-entry point and a depth of up to eight feet, is highly appreciated, providing a refreshing and welcoming space for both relaxation and fun.
Visitors often highlight the pool's comfortable temperature and its inviting surroundings, describing it as a lifesaver during hot weather. The clean and pristine water of the large outdoor pool offers a perfect spot for a few hours of relaxation with many guests noting it to be an excellent amenity of the inn.
Families, in particular, praise the pool, mentioning how much their children enjoyed their time swimming, adding to the overall pleasant experience of their stay. While there are mentions of the pool being closed at times and some initial cold temperatures, the overall sentiment remains positive, emphasizing a great place to cool down and unwind.
Parking
The parking amenities at San Mateo Inn present a mixed bag of experiences for guests, leaning towards the positive spectrum when it comes to security and convenience. Many appreciate the secure feeling provided by the enclosed parking areas with fencing or barriers, adding an extra layer of comfort for vehicle safety. The property offers free parking and several guests found parking right in front of their rooms or conveniently close to both the road and hotel.
However, not all feedback was glowing. Some visitors noted the limited number of parking spaces and found the spaces generally tight, making maneuvering a bit challenging. There were instances where parking availability was scarce, particularly due to the small size of the lot. For some, the difficulties extended to navigating the tight entry and exit points of the inn.
Despite these challenges, check-in and parking are generally reported as easy with the convenience of free parking passes provided. The overall secure environment, including the use of fencing and secure structures, reassured many guests about the safety of their cars, though a few expressed concerns over feeling uneasy about their vehicle's safety.
In summary, San Mateo Inn offers secure and free parking with some expected challenges related to space and ease of access, making it mostly a hassle-free experience for many, while a few faced issues.
Family
San Mateo Inn offers a variety of amenities that make it an ideal choice for families. The hotel boasts a family and welcoming atmosphere, ensuring a comfortable stay for both kids and adults. The pool is particularly family-friendly, catering to both younger and older children, making it a perfect spot for families to unwind and have fun together.
The rooms are nice-sized, clean and comfortable and come with free internet, which is always a plus for longer stays. The property is continuously improving, showing promise of becoming an even more wonderful place to stay.
Located conveniently, San Mateo Inn provides easy access to nearby attractions, adding to its overall appeal. The hotel is also pet-friendly, although some guests noted that interactions with staff pets might not be everyone's preference. Despite this, the friendly staff and the safe, clean environment make it a highly recommended option for families traveling with kids.
Overall, San Mateo Inn stands out for its great value for the price and its suitability for family stays.
Accessible
San Mateo Inn receives mixed reviews regarding its accessibility features. Many guests found the bathrooms to be spacious and handicapped accessible, providing ease of use for those with disabilities. The presence of amenities such as a fridge and coffee maker in the rooms is appreciated, although the lack of a microwave is noted.
However, there are significant drawbacks. The hotel does not offer ADA rooms and lacks accessible rooms with two queen beds. Moreover, the absence of an elevator is a recurring issue, creating challenges for guests with mobility impairments, especially on a very busy street undergoing access road works.
Improvements suggested by guests include additional electrical outlets and more USB ports to better accommodate their needs. Overall, while some accessibility features are in place, there are several areas that require attention to better serve disabled guests.
Outdoor Pool
The outdoor pool at San Mateo Inn receives notable praise from guests. Many describe it as clean, well-maintained and enjoyable for lounging. The pool area is often mentioned as a nice place to relax with guests appreciating the facility's overall attractiveness. Several reviews highlight the pool's ample size, cleanliness and the fact that it is heated, enhancing the overall experience. Although some mention the early closing time or seasonal availability as points of contention, the general consensus remains positive with descriptions such as beautiful, great and super frequently used to characterize the pool.
Dog Friendly
San Mateo Inn is a highly praised destination for travelers with pets, featuring commendable dog-friendly facilities and services. The hotel allows pets, including dogs and cats and provides a designated area for pets to relieve themselves. While there is no grass, the pet relief area is fitted with lava rock. Guests appreciate the fully fenced parking lot and property, ensuring a secure environment for their pets. The hotel offers a friendly atmosphere with pets even receiving a warm greeting. There is a pet fee of $25 per pet. Nearby amenities include Starbucks and various restaurants, adding convenience for pet owners. The hotel receives frequent commendations for its pet-friendly policies, including accommodations specifically tailored for dogs.
FAQ
Yes, San Mateo Inn has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at San Mateo Inn.
Yes, San Mateo Inn welcomes dogs.
No, parking facilities aren't available at San Mateo Inn.
