Sheraton Montazah Hotel
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Summary of reviewsThe Sheraton Montazah Hotel in Alexandria is often praised for its picturesque location at the end of the scenic Corniche, offering stunning views of the Mediterranean, nearby parks and an ancient palace. The hotel's prime beachfront position provides a tranquil atmosphere and easy access to key attractions like Qasr Al-Ma'mura and Montazah Gardens. The combination of beautiful vistas, a serene environment away from city noise and proximity to various dining and transport options make it a favored spot among tourists.
Guests generally commend the breakfast at Sheraton Montazah, noting the quality and variety of the buffet which features both Middle Eastern and European selections. The breakfast is often described as delicious, well-organized and creatively diverse with helpful and hospitable staff further enhancing the dining experience. Similarly, the overall dining experience at the hotel is well-received, particularly the tasty, varied food that caters to both Arabic and Western tastes. However, dinner service occasionally receives mixed reviews due to limited à la carte options.
The feedback regarding the hotel rooms is more varied. While guests enjoy the breathtaking sea and palace views, many find the rooms dated and in need of renovation. Reports of old and worn-out furniture, narrow layouts and outdated amenities are common, although cleanliness and comfort are generally maintained before the official check-in time. The hotel's cleanliness receives mixed reviews with many guests praising the excellent cleaning service, though some point out areas needing improvement such as the beach and common spaces.
The hotel's staff are frequently highlighted as one of its strongest points. Visitors regularly note the welcoming, friendly and cooperative nature of the team, from reception to housekeeping, room service and the restaurant. Specific staff members often receive commendations for their exemplary service and courtesy.
Despite its many positives, some areas do show room for improvement. The free Wi-Fi service is often described as unreliable with frequent disconnections and slow speeds. The pool receives positive remarks for cleanliness and friendly staff, but the lack of heating and sometimes excessive volume of poolside music are noted drawbacks.
The private beach is frequently appreciated for its beauty and cleanliness, despite the inconvenience of having to cross the street to reach it. The parking situation, though available, is seen as somewhat costly and disorganized with a daily fee of 150 EGP. Families find the hotel welcoming with useful amenities such as baby beds and a family-centric atmosphere, although room size can be a constraint.
Overall, while the Sheraton Montazah Hotel excels in many areas, particularly in location, staff service and breakfast quality, there are notable aspects such as room updates, Wi-Fi reliability and minor logistical elements like parking and beach access that could benefit from improvement to fully meet the expectations of a five-star establishment.
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Guests generally commend the breakfast at Sheraton Montazah, noting the quality and variety of the buffet which features both Middle Eastern and European selections. The breakfast is often described as delicious, well-organized and creatively diverse with helpful and hospitable staff further enhancing the dining experience. Similarly, the overall dining experience at the hotel is well-received, particularly the tasty, varied food that caters to both Arabic and Western tastes. However, dinner service occasionally receives mixed reviews due to limited à la carte options.
The feedback regarding the hotel rooms is more varied. While guests enjoy the breathtaking sea and palace views, many find the rooms dated and in need of renovation. Reports of old and worn-out furniture, narrow layouts and outdated amenities are common, although cleanliness and comfort are generally maintained before the official check-in time. The hotel's cleanliness receives mixed reviews with many guests praising the excellent cleaning service, though some point out areas needing improvement such as the beach and common spaces.
The hotel's staff are frequently highlighted as one of its strongest points. Visitors regularly note the welcoming, friendly and cooperative nature of the team, from reception to housekeeping, room service and the restaurant. Specific staff members often receive commendations for their exemplary service and courtesy.
Despite its many positives, some areas do show room for improvement. The free Wi-Fi service is often described as unreliable with frequent disconnections and slow speeds. The pool receives positive remarks for cleanliness and friendly staff, but the lack of heating and sometimes excessive volume of poolside music are noted drawbacks.
The private beach is frequently appreciated for its beauty and cleanliness, despite the inconvenience of having to cross the street to reach it. The parking situation, though available, is seen as somewhat costly and disorganized with a daily fee of 150 EGP. Families find the hotel welcoming with useful amenities such as baby beds and a family-centric atmosphere, although room size can be a constraint.
Overall, while the Sheraton Montazah Hotel excels in many areas, particularly in location, staff service and breakfast quality, there are notable aspects such as room updates, Wi-Fi reliability and minor logistical elements like parking and beach access that could benefit from improvement to fully meet the expectations of a five-star establishment.
Luxury Hotel
A 5-star hotel offering luxurious rooms and suites with private balconies and sea views. It features a private beach, outdoor pool, sauna, and a ballroom, ensuring a comfortable and elegant stay.
Beachfront Hotel
Located on the Corniche Road in Al Montazah, offering good rooms with great views of the ocean. Known for its beachfront location and comfortable accommodations.
Hotel near The Beach
Located on Corniche Road in Al Montazah, this hotel is situated by the beach and within walking distance of Montazah Palace and Gardens. It offers gracefully designed rooms with sea views and convenient beach access.
Hotel for Honeymoon
Situated in the Montazah area, this hotel offers comfortable accommodations and scenic views. Its location provides easy access to the beach and gardens, making it ideal for a romantic getaway.
Romantic Hotel
Located near Montazah Palace, offering scenic views and a tranquil atmosphere. Provides a comfortable and elegant setting for a romantic stay. The hotel's proximity to Montazah Palace allows for romantic excursions and exploration.
Business Hotel
The hotel occupies a beachfront location and offers three event rooms and three breakout areas. It provides over 13,400 square feet of event space, including a ballroom that can accommodate up to 700 guests. Meeting rooms feature high-speed internet and modern audiovisual technology, with catering menus available.
Hotel with Parking
Located near Montazah Palace, this hotel offers parking facilities. It's a good option for those wanting to explore the Montazah area with the convenience of on-site parking.
Accessible Hotel
This hotel offers wheelchair accessibility throughout its grounds, including accessible routes to guest rooms and accessible rooms with 32-inch wide door openings. It also features accessible meeting spaces, mobility accessibility, accessible showers, accessible toilets, and accessible vanities. The swimming pool has an accessible entrance.
Hotel with Gym
The Sheraton Montazah Hotel includes a gym and is considered a luxury option. It offers good amenities for guests looking to maintain their fitness routine.
5-Star Hotel
This hotel is known for its elegance and prime location, offering guests a luxurious stay with beautiful views. It provides a range of high-end amenities and services, ensuring a comfortable and memorable experience.
Hotel with Outdoor Pool
This hotel has an outdoor pool, offering a relaxing environment. It is situated in a prime location with easy access to local attractions.
Hotel Taking Steps Towards Sustainability
Family Friendly Hotel
Hotel with Swimming Pool
Outdoor Pool
Guest Reviews
Nestled at the end of the scenic Corniche, the Sheraton Montazah Hotel boasts a stunning position overlooking an ancient palace and the sea, making it one of the best locations in Alexandria. Travelers will be mesmerized by the breathtaking views from the balconies with many rooms offering sweeping vistas of the Mediterranean and nearby parks. The hotel is strategically placed near Qasr Al-Ma'mura and Montazah Gardens, ideal for those looking to explore Alexandria's natural beauty.
The location is not only picturesque but also convenient. The seaside setting provides proximity to numerous restaurants, cafes and key attractions. Though slightly away from the city center, guests found the use of Uber a manageable solution to reach other parts of Alexandria. The nearby transportation options, including a double-decker bus station, further enhance accessibility.
The blend of brilliant views, a tranquil atmosphere away from the city's noise and easy access to the beach makes this hotel a prime spot for visitors. The hotel's location also works in harmony with its excellent facilities and friendly, accommodating staff, ensuring a pleasant stay for all guests. Despite minor inconveniences like crossing the road to reach the beach, the overall consensus is that Sheraton Montazah’s location, paired with its affordable pricing, offers great value for money and a memorable experience in Alexandria.
The breakfast experience at the Sheraton Montazah Hotel receives largely positive feedback from guests. Many reviews highlight the excellent quality and diverse variety of the buffet with both Middle Eastern and European selections available. Guests frequently describe the breakfast as delicious, well-organized and creatively diverse, noting the availability of warm bread, cakes and a variety of hot foods.
Some reviews do mention limited options or the crowded nature of the breakfast restaurant. However, the general consensus points towards a satisfying and enjoyable breakfast experience. The commendation extends to the breakfast staff, who are recognized for their helpfulness and hospitality, adding to the overall positive dining experience.
While there are occasional mentions of the breakfast falling below expectations, the positive feedback significantly outweighs the negative. The diverse and abundant selection, coupled with the service provided by staff, ensures that most guests leave with a favorable impression of breakfast at the Sheraton Montazah Hotel.
Sheraton Montazah Hotel offers a dining experience that generally receives positive feedback from its guests. The standout feature is the delicious and tasty food that caters to a variety of tastes, including both Arabic and Western cuisine. Guests appreciate the good variety and exceptional quality of the food, often describing it as satisfying and highly recommendable. In addition, food prices are deemed reasonable and there are attractive discounts available, such as a 20% reduction at the restaurants.
The buffet offers plenty of choices, ensuring guests have ample options to choose from during their meals. However, dinner choices have received mixed opinions. While the food quality remains appreciated, the dinner service is not always an open buffet and sometimes is presented as à la carte, which has led some guests to feel that the options were quite limited—reporting only two types like hamburgers and pizza on some occasions. Additionally, there have been mentions of the breakfast hall being overly crowded and limited dinner varieties not meeting the expectations of some diners.
Overall, the culinary experience at Sheraton Montazah Hotel predominantly impresses, particularly in terms of food quality and variety, even though there are a few areas where improvements could be made.
Sheraton Montazah Hotel offers rooms that, while providing breathtaking views of the sea and palace, appear to need significant renovation and maintenance. Guests frequently mention cleanliness and comfort with several highlighting the room's cleanliness and comfort before the official check-in time. However, the overwhelming consensus is that the rooms are too small and dated. Many guests note that the rooms, bathrooms and furniture are old and worn out and some amenities like mini fridges are either outdated or not functioning properly. Additionally, the narrow layout and low ceiling height of the rooms can feel cramped for many guests, detracting from the overall stay. While the rooms have the potential to provide a comfortable experience, they are currently in need of substantial updates to meet modern standards and expectations.
The beds at Sheraton Montazah Hotel generally receive positive remarks for their comfort with some guests specifically highlighting the very comfortable beds. However, reviews also point out a few issues. Some guests express dissatisfaction with the pillows, describing them as very soft, worn out and empty, leading to discomfort. There are reports of occasional problems with bed sheets and mattresses with one mention of dirty mattresses with bedbugs and sagging in the middle. There is also feedback indicating that requests for specific bed arrangements, such as double beds for families, were not always met. Extras like additional beds and pillows are noted, but they come with mixed reviews.
Sheraton Montazah Hotel in Alexandria offers varied experiences when it comes to its cleanliness. Many visitors have praised the hotel for being extremely clean and spacious with several noting the fast response to any room cleanliness issues. Guests frequently highlight the excellent cleaning service and overall cleanliness of the hotel, emphasizing the clean and comfortable rooms. The property is described as well-organized and tidy, contributing to a pleasant stay for many.
However, there are contrasting opinions regarding the cleanliness and maintenance of the hotel's facilities. Some guests have reported that the cleanliness of certain areas, such as the beach and common spaces, is lacking. Instances of outdated furniture, unclean bathrooms and unpleasant smells in rooms have been mentioned, suggesting a need for renovation and better upkeep. Certain reviews also point out specific problems like old and tattered fixtures, dusty floors and inadequate housekeeping services.
While the hotel maintains a generally positive reputation for its cleanliness, the mixed feedback implies that while many aspects meet guests' expectations, there's room for improvement, particularly in maintaining and updating the older parts of the property.
Visitors to the Sheraton Montazah Hotel frequently commend the establishment for its commendable staff. The team is described as exceptionally welcoming, friendly and highly cooperative. Guests consistently highlight the positive demeanor and professionalism of employees across all departments, including reception, housekeeping, room service and the restaurant. Special mention is often made of several individuals, notably Mr. Ayman Zain for his courteous and professional manner, Ms. Laura and Naglaa, among others.
The receptionists and front desk staff receive praise for their efficiency in handling customer requests and maintaining a cheerful attitude. Specific workers such as Mr. Ayman, Ameena, Hamad and Malik are repeatedly recognized for their exemplary service and friendliness. The entire hotel team is noted for being hospitable, respectful and always willing to go the extra mile to ensure guests' comfort.
Despite some occasional negative remarks about phone responsiveness and isolated instances of uncooperative behavior, the overwhelming consensus is that the staff at Sheraton Montazah Hotel excel in providing a warm, helpful and professional environment. The commitment to high standards of hospitality, led by individuals such as Mr. Ayman, is a recurring theme in the feedback from guests.
Visitors to the Sheraton Montazah Hotel have expressed a series of frustrations regarding the hotel's Wi-Fi services. Commonly mentioned issues include slow speeds, frequent disconnections and non-functioning connections. Guests repeatedly highlighted weak or entirely unavailable internet connections, noting that these problems persisted over several days. Despite some small attempts at improvement, the Wi-Fi service was described as unreliable and problematic, often affecting their overall experience at the hotel. The sentiment expressed by many visitors underscores a significant area for improvement in the hotel's amenities.
The pool at Sheraton Montazah Hotel generally receives positive feedback. Many guests describe it as very nice, good and clean with some specifically noting that their children enjoyed it. The pool area is appreciated for its friendly and cooperative staff, enhancing the overall experience. Despite these positives, multiple guests have mentioned the lack of heating, making the water quite cold. Additionally, some guests found the pool music too loud and noted that during certain periods, the pool was under maintenance. A few reviews mentioned the absence of a children's swimming pool and some repetitive aspects of the poolside food offerings. However, the hotel's private beach and exceptional staff have left a positive impression, contributing to enjoyable stays overall.
The 'Sheraton Montazah Hotel' boasts a prime seaside location, offering guests proximity and exceptional views of the Mediterranean. Reviewers frequently mention the beautiful and clean private beach, praising its calm atmosphere. The beach staff are noted for their friendliness and excellent service, enhancing the beach experience for many visitors.
However, some guests have encountered issues, such as the necessity to cross the street to reach the beach, which is seen as annoying and inconvenient. The cleanliness of the beach seems to be inconsistent with some instances of seaweed, algae and garbage present, disrupting the otherwise pleasant experience. Additionally, the beach can sometimes be small and not directly accessible due to ongoing repairs along the Alexandria Corniche. Despite these drawbacks, many guests still find the beach area to be a significant positive aspect of their stay, enjoying the lovely sea view and the overall seaside location.
Sheraton Montazah Hotel offers car parking services, ensuring that guests have a place to park their vehicles. While parking is available, it comes at a cost and there are no free parking facilities at the hotel. The price for parking is 150 EGP per day, which some guests found to be on the higher side. Additionally, the parking area is somewhat limited and the organization of the parking space has room for improvement with some guests finding it far from the hotel and not well-organized. Despite these challenges, the overall atmosphere of the hotel remains lively.
The Sheraton Montazah Hotel offers a welcoming environment for families, making it an appealing choice for travelers with children. The hotel is preparing to provide private beach passes, adding to the convenience and enjoyment for families. Guests have mentioned the presence of thoughtful amenities like baby beds and the creation of a family-centric atmosphere, particularly during breakfast. The hotel staff's behavior and attentive family service further enhance the experience, ensuring comfort even in the smaller rooms. Families have consistently appreciated the themed activities and the overall focus on family fun throughout their stay.
The Sheraton Montazah Hotel has received critical reviews about its five-star rating with many guests highlighting inconsistencies with such a rating. The hotel staff, however, consistently earns praise for their commendable service. Guests have commented negatively on the outdated room design and insufficient electricity plugs, which detract from the overall experience. Issues such as subpar service and high prices relative to the services offered have also been pointed out. Despite the advantageous location, the facilities are described as not meeting five-star standards. Room disappointment and required value adjustments in seasonal pricing have further contributed to guests' dissatisfaction. Overall, it appears there are significant areas needing improvement to align with the expectations of a five-star establishment.
Sheraton Montazah Hotel in Alexandria has been noted for its practical venue and suitable business setting, making it a viable option for those with business around Alex. Guests have highlighted that business services are well-handled with no related issues reported. While some visitors appreciated the hotel's reputation, others have expressed dissatisfaction, indicating mixed experiences specifically when traveling for business purposes. Despite this, its convenience for business travelers remains a frequent positive remark among its patrons.
The Sheraton Montazah Hotel is frequently described as meeting iconic luxury standards, living up to its five-star reputation and providing an excellent overall stay for its price. Guests commonly use terms like luxurious and successful to describe their experiences. However, there are consistent mentions of the high cost with some guests feeling that the price is higher than the services provided. While the hotel generally maintains a strong luxury appeal, there are suggestions for management to enhance certain facilities to fully meet the five-star expectations.
Sheraton Montazah Hotel enjoys a prime beachfront location, offering guests an array of stunning sea views. Many reviews highlight the fantastic views of the sea, Montazah Palace and the nearby park, providing breathtaking and amazing sights from their rooms. The private beach access is particularly noted, making it easy for guests to enjoy the seaside. However, some reviews mention the beach's cleanliness, indicating issues with plastic bags and garbage. Despite this, the overall consensus underscores the hotel's beautiful sea views and advantageous position by the beach.
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Location
The location is not only picturesque but also convenient. The seaside setting provides proximity to numerous restaurants, cafes and key attractions. Though slightly away from the city center, guests found the use of Uber a manageable solution to reach other parts of Alexandria. The nearby transportation options, including a double-decker bus station, further enhance accessibility.
The blend of brilliant views, a tranquil atmosphere away from the city's noise and easy access to the beach makes this hotel a prime spot for visitors. The hotel's location also works in harmony with its excellent facilities and friendly, accommodating staff, ensuring a pleasant stay for all guests. Despite minor inconveniences like crossing the road to reach the beach, the overall consensus is that Sheraton Montazah’s location, paired with its affordable pricing, offers great value for money and a memorable experience in Alexandria.
Breakfast
Some reviews do mention limited options or the crowded nature of the breakfast restaurant. However, the general consensus points towards a satisfying and enjoyable breakfast experience. The commendation extends to the breakfast staff, who are recognized for their helpfulness and hospitality, adding to the overall positive dining experience.
While there are occasional mentions of the breakfast falling below expectations, the positive feedback significantly outweighs the negative. The diverse and abundant selection, coupled with the service provided by staff, ensures that most guests leave with a favorable impression of breakfast at the Sheraton Montazah Hotel.
Dinner
The buffet offers plenty of choices, ensuring guests have ample options to choose from during their meals. However, dinner choices have received mixed opinions. While the food quality remains appreciated, the dinner service is not always an open buffet and sometimes is presented as à la carte, which has led some guests to feel that the options were quite limited—reporting only two types like hamburgers and pizza on some occasions. Additionally, there have been mentions of the breakfast hall being overly crowded and limited dinner varieties not meeting the expectations of some diners.
Overall, the culinary experience at Sheraton Montazah Hotel predominantly impresses, particularly in terms of food quality and variety, even though there are a few areas where improvements could be made.
Rooms
Beds
Cleanliness
However, there are contrasting opinions regarding the cleanliness and maintenance of the hotel's facilities. Some guests have reported that the cleanliness of certain areas, such as the beach and common spaces, is lacking. Instances of outdated furniture, unclean bathrooms and unpleasant smells in rooms have been mentioned, suggesting a need for renovation and better upkeep. Certain reviews also point out specific problems like old and tattered fixtures, dusty floors and inadequate housekeeping services.
While the hotel maintains a generally positive reputation for its cleanliness, the mixed feedback implies that while many aspects meet guests' expectations, there's room for improvement, particularly in maintaining and updating the older parts of the property.
Staff
The receptionists and front desk staff receive praise for their efficiency in handling customer requests and maintaining a cheerful attitude. Specific workers such as Mr. Ayman, Ameena, Hamad and Malik are repeatedly recognized for their exemplary service and friendliness. The entire hotel team is noted for being hospitable, respectful and always willing to go the extra mile to ensure guests' comfort.
Despite some occasional negative remarks about phone responsiveness and isolated instances of uncooperative behavior, the overwhelming consensus is that the staff at Sheraton Montazah Hotel excel in providing a warm, helpful and professional environment. The commitment to high standards of hospitality, led by individuals such as Mr. Ayman, is a recurring theme in the feedback from guests.
Wi-Fi
Pool
Beach
However, some guests have encountered issues, such as the necessity to cross the street to reach the beach, which is seen as annoying and inconvenient. The cleanliness of the beach seems to be inconsistent with some instances of seaweed, algae and garbage present, disrupting the otherwise pleasant experience. Additionally, the beach can sometimes be small and not directly accessible due to ongoing repairs along the Alexandria Corniche. Despite these drawbacks, many guests still find the beach area to be a significant positive aspect of their stay, enjoying the lovely sea view and the overall seaside location.
Parking
Family
5 Star
Business
Luxury
Beachfront
Yes, Sheraton Montazah Hotel has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Sheraton Montazah Hotel.
No, Sheraton Montazah Hotel doesn't allow dogs.
Yes, parking facilities are available at Sheraton Montazah Hotel.
Yes, Sheraton Montazah Hotel has a gym.
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