Eastern Al Montazah Hotel, situated within a shopping mall, provides a tranquil retreat for business travelers and those seeking a quieter stay, despite its distance from downtown Alexandria and major attractions. The hotel's immediate vicinity lacks scenic views and well-maintained surroundings, but its serene ambience is appreciated by those preferring a relaxed environment.
The breakfast service garners generally positive reviews for its variety and tasteful offerings, featuring omelette and waffle stations, pastries, cheeses and more. Specific staff members receive commendation for their attentive service, albeit some guests noted repetitive menu options and occasional slow service. Dinner experiences vary with many praising the generous portions and tasty meals, although some guests desire more variety and better flavor.
Rooms at Eastern Al Montazah Hotel are frequently praised for their spaciousness, modern design and comfort, particularly those with pool access and on higher floors with sea views. Guests appreciate the cleanliness and luxurious feel, though some report issues with maintenance, noise and outdated furniture. Cleanliness is a standout feature with high standards maintained throughout the property, despite sporadic concerns about specific amenities.
The staff are largely viewed as friendly and accommodating with numerous positive interactions highlighted with specific staff members praised for their exceptional service. Despite some mixed feedback about reception service, the overall staff experience contributes significantly to a pleasant stay.
WiFi service at the hotel, however, is an area needing improvement with common complaints about weak and inconsistent connectivity. The gym and spa facilities meet basic fitness and wellness needs, though they could benefit from greater accessibility and space. The pool facilities receive mixed reviews; guests enjoy the clean, elegant pools while some express concerns about maintenance and cleanliness.
Parking facilities are secure and convenient, despite a separate charge and occasional navigation issues within the underground garage. Family travelers find the hotel particularly accommodating with spacious rooms, kid-friendly activities and excellent hospitality service enhancing their experience.
Overall, Eastern Al Montazah Hotel offers a mostly positive experience with commendable service, spacious and clean rooms, varied dining options and family-friendly amenities. Areas for improvement include WiFi, pool maintenance and gym accessibility, but the hotel remains a highly regarded choice for a serene stay in Alexandria.
Romance Alexandria Hotel receives high praise for its stellar location, situated in the heart of Alexandria on the Corniche, offering breathtaking views of the Mediterranean Sea. Guests find it convenient for accessing local attractions, shopping centers and the beach, creating a serene and picturesque experience. The ambiance and design harmoniously blend comfort with scenic splendor, making the hotel an ideal retreat.
The breakfast at the hotel is a standout feature, frequently lauded for its variety, quality and the delightful rooftop setting with stunning sea views. Guests describe the breakfast as luxurious with freshly baked items and traditional dishes like falafel receiving special praise. The attentive and friendly staff further enhance the breakfast experience, contributing significantly to a memorable stay.
Dining at the hotel offers mixed reviews with the rooftop restaurant and 12th-floor eatery receiving accolades for their beautiful vistas and ambiance. However, the quality of specific dishes, such as sushi and seafood, varies. The Indian restaurant on L2 stands out for its cultural variety and delicious dinners. While the dining venues are visually appealing, food quality can be inconsistent.
Rooms at Romance Alexandria Hotel present a mixed experience with some guests finding them small and cramped. Nonetheless, the cleanliness of the rooms is frequently noted and the stunning sea views are a consistent highlight. The furniture and decor elicit diverse reactions with some finding them luxurious and others outdated. The lack of soundproofing can lead to noise disturbances, but the hotel's staff and room service earn positive feedback for their promptness and attentiveness.
Cleanliness is a strong suit of the hotel with many guests commending the high standards of hygiene and well-maintained facilities. Occasional lapses such as dusty decor or late housekeeping are mentioned, but overall, cleanliness is a notable strength. The well-trained and friendly staff contribute to a welcoming and well-cared-for environment.
The staff at Romance Alexandria Hotel are a significant asset, receiving consistent acclaim for their politeness, friendliness and professionalism. Notable individuals like Miss Aya, Mr. Mohamed and Mr. Moumen are frequently mentioned for their exceptional service. The management and staff's commitment to guest satisfaction is evident, creating a warm and hospitable atmosphere.
However, the hotel's wifi receives substantial criticism for being weak, slow and unreliable, indicating a need for improvement in this area. The spa offers a generally impressive experience with amenities like a sauna and gym, although massage services receive mixed reviews. The beach, while offering stunning views and easy access, lacks a private section, leading to occasional complaints about crowding and cleanliness.
Parking services, while helpful, face challenges with limited space, additional costs and occasional service issues, making it an area that could benefit from improvement. Family suitability is mixed with some guests appreciating the family-friendly environment and services like baby cribs, while others feel that the hotel's atmosphere may not be ideal for children.
In summary, Romance Alexandria Hotel excels in location, breakfast, cleanliness and staff hospitality, making it a beloved choice for many travelers. Improvements in wifi, dining consistency, parking and family-friendliness could further enhance the guest experience.