Rahat Palace Hotel
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Summary of reviewsRahat Palace Hotel in Almaty stands out for its prime location, seamlessly blending convenience and tranquility. Situated near transportation hubs, the hotel provides easy access to main streets, metro stations and key attractions like the Central Stadium, circus, shopping centers, parks, museums and a botanical garden. The lush, green surroundings and beautiful views from the windows and balconies add to the hotel's charm, making it an ideal choice for both business and leisure travelers. The hotel's architecture and well-maintained inner gardens contribute to a pleasant atmosphere, further enhanced by high marks for cleanliness, friendly staff and superb on-site facilities, including a spa, sauna and pool.
Breakfast at Rahat Palace Hotel wins favor for its variety and quality, featuring delicious buffet options with fresh fruits, vegan choices and local specialties like syrniki. However, some guests feel the offerings could be more varied to meet the high standards associated with a five-star hotel. Dinner receives commendations for excellent cuisine across various dining options with notable mentions of the restaurants like Tubeteyka and the grill restaurant. The food quality and large portions leave a positive impression, notwithstanding occasional inconsistencies.
The rooms, while spacious and comfortable, are dated with many guests pointing out the need for renovations. Outdated furniture, worn carpets, peeling wallpaper and occasional maintenance issues detract from the overall experience. However, the large, clean bathrooms, well-maintained beds and soundproofing contribute to a peaceful stay. Housekeeping is generally thorough, but some lapses in cleanliness and upkeep are noted.
Cleanliness is generally well-regarded with rooms and common areas frequently described as clean and cozy. However, issues like stained carpets and peeling wallpaper suggest a need for more thorough cleaning and refurbishment in some areas.
The hotel's staff is largely praised for their politeness, professionalism and responsiveness. Specific individuals, such as client relationship managers and reception staff, receive special recognition for their service. Some isolated incidents of rudeness and slow service are noted but do not overshadow the overall positive sentiment.
The Wi-Fi service is functional and mostly positive, working well in rooms and noted for its stability, despite some occasional issues with connectivity and speed in certain areas.
The spa at Rahat Palace Hotel is well-received for its impressive facilities, including a large pool, Finnish sauna, steam room and hammam, all within a beautifully decorated, serene environment. Some maintenance issues and occasional temporary closures are noted but generally, the spa offers a relaxing experience with good value.
The gym receives mixed reviews with some appreciation for its cleanliness and facilities, while others criticize its outdated equipment and occasional poor condition.
The pool is a standout feature, praised for its warmth, cleanliness and spaciousness, making it family-friendly. The overall spa area enhances the experience with its live plants and cozy atmosphere.
Lastly, parking at Rahat Palace Hotel is convenient with ample free spaces and valet service, despite occasional comments about the parking structure and limited areas. The hotel's efforts in ensuring a smooth parking experience are generally appreciated.
Categories
Breakfast at Rahat Palace Hotel wins favor for its variety and quality, featuring delicious buffet options with fresh fruits, vegan choices and local specialties like syrniki. However, some guests feel the offerings could be more varied to meet the high standards associated with a five-star hotel. Dinner receives commendations for excellent cuisine across various dining options with notable mentions of the restaurants like Tubeteyka and the grill restaurant. The food quality and large portions leave a positive impression, notwithstanding occasional inconsistencies.
The rooms, while spacious and comfortable, are dated with many guests pointing out the need for renovations. Outdated furniture, worn carpets, peeling wallpaper and occasional maintenance issues detract from the overall experience. However, the large, clean bathrooms, well-maintained beds and soundproofing contribute to a peaceful stay. Housekeeping is generally thorough, but some lapses in cleanliness and upkeep are noted.
Cleanliness is generally well-regarded with rooms and common areas frequently described as clean and cozy. However, issues like stained carpets and peeling wallpaper suggest a need for more thorough cleaning and refurbishment in some areas.
The hotel's staff is largely praised for their politeness, professionalism and responsiveness. Specific individuals, such as client relationship managers and reception staff, receive special recognition for their service. Some isolated incidents of rudeness and slow service are noted but do not overshadow the overall positive sentiment.
The Wi-Fi service is functional and mostly positive, working well in rooms and noted for its stability, despite some occasional issues with connectivity and speed in certain areas.
The spa at Rahat Palace Hotel is well-received for its impressive facilities, including a large pool, Finnish sauna, steam room and hammam, all within a beautifully decorated, serene environment. Some maintenance issues and occasional temporary closures are noted but generally, the spa offers a relaxing experience with good value.
The gym receives mixed reviews with some appreciation for its cleanliness and facilities, while others criticize its outdated equipment and occasional poor condition.
The pool is a standout feature, praised for its warmth, cleanliness and spaciousness, making it family-friendly. The overall spa area enhances the experience with its live plants and cozy atmosphere.
Lastly, parking at Rahat Palace Hotel is convenient with ample free spaces and valet service, despite occasional comments about the parking structure and limited areas. The hotel's efforts in ensuring a smooth parking experience are generally appreciated.
Hotel for Honeymoon
Rahat Palace Hotel offers spacious rooms with panoramic views, a spa center with an indoor pool, and multiple dining options. Its central location and luxurious amenities make it a great choice for a romantic getaway.
Hotel with Spa
Features a spa, sauna, and massage services. The hotel provides a comfortable and relaxing environment for guests seeking wellness amenities.
Family Friendly Hotel
This hotel is well-regarded and offers amenities suitable for families. It has a good reputation and provides a comfortable stay.
Romantic Hotel
Listed as a good option for a romantic getaway and a 5-star property, this hotel provides a high standard of comfort and service suitable for a special occasion or trip for couples.
Hotel with Swimming Pool
This hotel features a notable swimming pool, contributing to its reputation for providing a relaxing environment. Its service is efficient and friendly, enhancing the overall guest experience.
Heated Pool Indoor Pool
Business Hotel
Offering a 24-hour business center and 11 meeting rooms with substantial event space (889 sq m), this hotel provides essential amenities for business travelers. A-V equipment and meeting room internet access are available.
Hotel with Parking
Rahat Palace Hotel provides parking facilities for its guests, contributing to a comfortable and convenient stay. The hotel's parking area is designed to cater to the needs of travelers arriving by car, offering a secure space for their vehicles.
Accessible Hotel
This hotel may offer facilities for disabled guests. It's advisable to confirm specific accessibility features directly with the hotel.
Hotel with Gym
The Rahat Palace Hotel has a spa center with a well-equipped gym, hot tub, and sauna. It provides a comprehensive fitness and relaxation experience.
Hotel with Tennis Courts
Includes tennis courts for guest use. The hotel offers a comfortable and convenient option for travelers looking to combine leisure with their stay.
5-Star Hotel
This hotel is modern and located in a beautiful historic building. It offers a spa, fitness center and indoor pool, providing a relaxing experience. The food is well-prepared with a varied selection.
Hotel with Indoor Pool
Rahat Palace Hotel is a luxury hotel offering a full-service spa that includes an indoor pool and a sauna. It provides a comfortable and well-maintained environment for guests to relax and rejuvenate.
Hotel with Heated Pool
This 5-star hotel offers a spa center with a heated indoor pool. Guests highlight the heated pool as a standout feature, noting its perfect water temperature and contribution to an excellent experience within the spa facilities.
Luxury Hotel
Guest Reviews
Rahat Palace Hotel in Almaty boasts an enviable location that appeals to a wide range of travelers, making it a prime choice for anyone visiting the city. Situated conveniently near transportation hubs, it's easily accessible to main streets, the metro and key attractions such as the Central Stadium, circus and various shopping centers. Guests consistently praise the hotel's central position with many noting its proximity to a plethora of amenities and attractions within walking distance, including parks, museums and a botanical garden.
The hotel's immediate surroundings are described as tranquil and lush, offering a green oasis in the bustling city. Beautiful views from the windows and balconies add to its charm. Whether visitors are in town for business or leisure, they find the location both convenient and aesthetically pleasing. The architecture and the well-maintained inner gardens contribute to the overall pleasant atmosphere.
Furthermore, the hotel's strategic location is an added advantage for attendees of events at nearby venues like the Central Stadium and Almaty amusement park. Many guests appreciate the balance between accessibility to the city’s vibrant life and the peaceful, quiet environment of the hotel grounds.
Aside from the prime location, which receives high marks for being both central and convenient, patrons also highlight the excellent value for money, cleanliness and the friendly, responsive staff. Add to this, the superb on-site facilities including a spa, sauna and pool and it becomes clear why Rahat Palace Hotel remains a favored choice for many visitors to Almaty.
Guests of Rahat Palace Hotel have shared mixed experiences regarding the breakfast service, although the general sentiment leans positive. Many have praised the breakfast as delicious, varied and luxurious with a buffet style that offers a wide range of options, including vegan choices, fresh fruits and even local specialty syrniki. The overall quality of the food has frequently been highlighted as excellent with numerous mentions of the tasty breakfast items and the attentive staff. Guests seem to particularly enjoy the breakfast's diversity and the availability of fresh omelettes cooked on the spot.
On the other hand, a significant number of reviews indicate areas for improvement. Some guests have mentioned that the breakfast options are somewhat repetitive and lack variety, falling short of the expectations for a five-star hotel. There are also comments about the breakfast being meager and the quality not always matching the high standards of other aspects of the hotel. Suggestions for more local foods and greater variety in breakfast items were commonly noted, along with isolated mentions of poor quality items like sour olives.
Overall, Rahat Palace Hotel offers a breakfast that many guests find satisfactory and enjoyable with particular strengths in diversity and tastiness, but there is room for improvement in providing a consistently high-quality and varied breakfast experience.
Rahat Palace Hotel offers a notable dining experience with numerous guests praising the quality and taste of the food available throughout the hotel's various dining options. The hotel's restaurants, including Tubeteyka and the grill restaurant, are frequently highlighted for their excellent cuisine with many guests enjoying the delicious and well-prepared dishes. The food at the lobby restaurant and 24-hour bar also garners positive feedback for its high quality and convenience, particularly for room service, which is noted for its speed and efficiency.
Breakfasts and dinners both receive commendations for their taste with specific mentions of the varied and enjoyable menu options. The hotel's location, complete with a sauna, pool and garden restaurant, adds to the overall pleasant dining experience, particularly in the summer months when the outdoor settings are highly appreciated.
Though some reviews mention inconsistency in food quality and occasional lapses in service, the prevailing sentiment is one of satisfaction with the hotel's culinary offerings. The large portions and fresh, delicious food contribute to a generally positive impression of the dining options at Rahat Palace Hotel.
The Rahat Palace Hotel, while hosting a beautifully designed atrium and large balconies with spectacular views, shows significant signs of age and wear in its rooms. Many guests appreciate the spacious and comfortable rooms, highlighted by large, clean bathrooms and well-maintained beds. The room sizes are generally pleasing and soundproofing contributes to a quiet, peaceful stay.
However, a prominent theme among reviews is the outdated and worn-out furniture with many pieces dating back to the 90s. Carpets often appear dirty and stained and wallpaper is notably peeling. The decor overall is described as quite old-fashioned and in dire need of renovation. Common issues include non-functioning air conditioners, broken showers, dim lighting and unpleasant odors—sometimes of smoke—that detract from the comfort of the rooms.
Room service is available but seems inconsistent with some guests receiving prompt attention and others noting lapses in cleanliness and basic upkeep. A few reviews mention dirty room conditions at check-in and delayed room readiness. Additionally, amenities such as mini-bars are often empty and the lack of in-room tea and coffee-making facilities is a frequent complaint.
While the room service and the friendliness of the hotel staff are generally well-regarded, there are occasional criticisms of rudeness and arrogance at the registration desk. The quiet and spacious environment coupled with a great view from rooms can make the stay pleasant, but the urgent need for updating the room decor and repairs might disappoint those expecting a true five-star experience. Overall, the Rahat Palace Hotel offers considerable comfort and space but requires significant renovations to meet its promised standards.
The beds at Rahat Palace Hotel have garnered mixed reviews from guests. On the positive side, many found the beds to be very comfortable with mentions of clean bedding and comfortable mattresses. Guests appreciated the softness of the pillows and the cozy, warm rooms. The hotel received praise for its good bed linens and clean, unworn beds.
However, several guests noted issues with narrow and uncomfortable beds with some describing the mattresses as outdated, too soft or too firm. There were complaints about beds being old, slanted and sinking, as well as unpleasant odors from the bedding. Moreover, a few guests mentioned the lack of power outlets near the beds, which was an inconvenience.
In summary, while some guests enjoyed a restful stay on comfortable beds at Rahat Palace Hotel, others experienced discomfort due to outdated and narrow bedding, highlighting a need for improvement in the quality and maintenance of the bed furnishings.
Rahat Palace Hotel receives diverse feedback regarding its cleanliness, leaning more towards a positive sentiment. Many guests feel the hotel environment is generally clean and tidy with rooms often described as clean, fresh and cozy. The attention to cleanliness extends to the spa center and common areas, which many guests appreciated. The housekeeping service generally ensures rooms are well-maintained with daily cleaning and fresh sheets provided.
However, there are some critical points. Several reviews highlight issues such as old and worn-out carpets, dirty curtains and peeling wallpaper. Carpets in particular seem to be a recurring problem with mentions of stains and infrequent cleaning. Complaints also include dirty dishes left in rooms, sporadic cleaning of rooms and problems with bathroom cleanliness. It appears that while the aesthetics are maintained in some parts, many areas, especially rooms, would benefit from more thorough and detailed cleaning.
Overall, despite some noted flaws and areas in need of refurbishment, Rahat Palace Hotel generally ensures a clean and comfortable environment for guests, making it a viable option for travelers prioritizing cleanliness and affordability.
The staff at Rahat Palace Hotel generally receive high praise from guests with many reviewers highlighting their politeness, friendliness and professionalism. Numerous mentions of workers being polite and competent suggest a consistent level of courteous interaction. The client relationship managers, particularly Assem, frequently receive specific accolades for their helpfulness and responsiveness, fulfilling guest requests promptly. Other staff members, such as those at the reception and in the restaurant, are often noted for their attentiveness and willingness to assist.
Many guests appreciate the quick and efficient service provided, particularly at the front desk and by the concierge. Special mentions of individuals like Yulia at reception and Ekaterina underscore the personal care taken by specific staff members. The spa staff also receive particular commendation for their excellent service.
However, the feedback is not uniformly positive. There are reports of rude behavior from some staff members, particularly at the front desk and in the restaurant. Instances of slow service, language barriers and unprofessionalism are noted. Housekeeping also received mixed reviews with negative remarks about poor room cleaning and maintenance.
Overall, while there are areas that could be improved, especially in terms of consistent professionalism and housekeeping, the staff at Rahat Palace Hotel are largely seen as a significant asset to the guest experience, noted for their responsive and friendly service.
At Rahat Palace Hotel, guests have mixed opinions about the Wi-Fi service. On the positive side, many highlighted that the Wi-Fi worked fine with some emphasizing it was good in the rooms and efficient and fast. A few even described it as excellent and stable, mentioning that it quickly restarts every few hours. However, there are notes of inconsistency, such as reports of slow or unreliable Wi-Fi. Some guests experienced a complete lack of Wi-Fi in the reception or found the internet connection on the TV to be slow. Despite these occasional hiccups, the overall feedback on the Wi-Fi service leans towards the functional and mostly positive.
The Rahat Palace Hotel offers a diverse spa experience that has garnered mixed reviews. Many guests have praised the spa for its excellence with frequent mentions of an impressive pool area adorned with tropical greenery and a cozy, atmospheric ambiance. The facilities include a large swimming pool, Finnish sauna, steam room and hammam, which are noted as top-notch and contributing to a perfect relaxation environment. The decor and cleanliness of the spa area are often highlighted with particular appreciation for the live plants and beautiful interior.
Staff hospitality also receives commendation with friendly and polite service enhancing the overall experience. Guests appreciate the spa’s central location and the inclusion of spa access in the price of stay, which offers great value. The variety of amenities and the separate sections for men and women are additional plus points that make the spa accessible and accommodating.
However, some reviews indicate that there have been issues with maintenance with the spa sometimes undergoing renovations or being temporarily closed. Equipment and facilities, while extensive, have been described as outdated or in need of refurbishment by some guests. Specific criticisms include dusty conditions, a fishy smell and occasional lapses in cleanliness, such as dirty pool walls and floors.
Overall, the Rahat Palace Hotel's spa is largely well-regarded for its comprehensive facilities, serene atmosphere and quality services, although some maintenance issues suggest room for improvement. Guests looking for a relaxing spot with a range of amenities will likely enjoy the spa, especially when all facilities are in full working order.
The reviews for the gym at Rahat Palace Hotel present a mixed picture. Some guests appreciated the gym, describing it as clean and comfortable with adequate facilities and good gym classes. However, many others found the gym and the entire wellness facility to be less than satisfactory. Points of concern include the gym being under renovation, outdated or dusty equipment and the gym being in poor condition overall. Despite these issues, the wellness facility does boast a fitness center with operating hours from 10:00 AM to 10:00 PM and a pool that some guests found heartwarming. Nonetheless, the gym's overall state appears to need significant improvements.
The pool facilities at Rahat Palace Hotel receive high praise from guests with many describing it as beautiful, clean and well-maintained. The indoor pool is often highlighted for its warmth and spaciousness, making it suitable for families and children. Guests appreciate features like the jacuzzi and the pool's stunning decorations, despite a few mentions of worn-out elements. The spa area is also noted as top-notch, providing a relaxing environment enhanced by live plants and a cozy atmosphere. Overall, the combination of a large, warm and clean pool area, alongside excellent spa amenities, makes Rahat Palace Hotel's pool a standout feature.
Rahat Palace Hotel offers convenient parking options for its guests with some parking spaces readily available. Visitors can appreciate free parking and easy access to ample parking spaces. The hotel also provides a valet service, making it easier for those who prefer assistance with their vehicles. Additionally, the presence of concierges adds to the overall convenience of the parking experience. Despite some reviews noting a poor parking structure and limited parking areas, the overall feedback highlights the hotel's efforts to ensure a smooth parking experience for its guests.
Rahat Palace Hotel stands out as a family-friendly destination, especially for those traveling with children. The hotel boasts bright decorations and festive Christmas lights, creating a joyous holiday spirit that families appreciate. The pool area, while not offering a shared swimming option at the spa, is fantastic for families and their kids. This setting is pleasurable for families, ensuring everyone has a blast.
Guests frequently commend the attentive staff, who go the extra mile to make stays comfortable and enjoyable. Families celebrating special occasions, such as birthdays, find the hotel particularly accommodating. The dining room is well-suited for family meals, enhancing the overall experience.
Though some suggest the addition of a children's room or animators, the hotel compensates with ample space for kids to run around and explore. Visitors leave with cherished memories, making it an excellent choice for a great family vacation.
Rahat Palace Hotel, often advertised as a five-star establishment, has garnered mixed reviews regarding its rating and facilities. While some guests have praised its luxurious interior and referred to it as a solid five-star experience, many others feel it falls short of the prestigious five-star label. There are frequent mentions of the hotel being more reflective of a three to four-star rating rather than the five stars claimed.
Criticisms focus on the hotel’s aging infrastructure with tired rooms and outdated furniture noted as detracting from the expected luxury experience. Several guests have pointed out that the current state of the facilities and services does not justify the high costs, particularly drawing attention to the substantial charges that do not align with their five-star expectations.
The consensus suggests that while there may have been a time when Rahat Palace Hotel epitomized five-star elegance, today's standards see it struggling to maintain this status. For those seeking true five-star luxury, Rahat Palace Hotel may need considerable updates and service improvements to match its aspirational rating.
Rahat Palace Hotel comes highly recommended for business travelers, offering excellent value and a range of facilities that cater specifically to business needs. The hotel is ideal for those attending conferences or requiring a convenient working environment, featuring well-appointed work desks and a conducive working area. Positioned next to a business center, it also provides easy access for professionals. The clean rooms and pleasant views add to the overall experience, ensuring comfort alongside functionality. With a solid five-star experience, Rahat Palace Hotel meets the expectations of business travelers who seek both convenience and a comfortable stay.
The Rahat Palace Hotel provides a generally comfortable environment with several reviews highlighting its accessibility. Many guests noted that the property is easily accessible, suggesting that it caters well to those with mobility needs. However, some reviews pointed out the lack of specific accessible features, indicating room for improvement in this area. While the hotel offers an all-inclusive package that many appreciate, some feedback mentioned shortcomings in service, such as issues with personal belongings and reception service. Overall, the hotel appears to be a suitable choice for guests seeking easy access, though certain aspects of accessibility and customer service could benefit from further enhancements.
The Rahat Palace Hotel boasts an impressive range of amenities with many guests highlighting the heated pool as a standout feature. This indoor pool, located within the spa, offers a perfect water temperature, contributing to an excellent experience for visitors. The luxury of a warm pool caters particularly well to families, providing a delightful option for children. Overall, the availability of heated pools at Rahat Palace significantly enhances the comfort and enjoyment of its guests, making it a notable aspect of their stay.
The Raht Palace Hotel offers an impressive indoor pool experience that guests have praised for its luxurious and beautiful setting. The pool area is adorned with live plants, adding a refreshing natural touch to the environment. The water temperature in the pool is consistently perfect, making it an enjoyable place to swim. Alongside the pool, guests can also relax in the warm Jacuzzi, sauna and hammam, enhancing the overall experience. With its clean and well-maintained facilities, the indoor pool is a highlight for visitors looking for a combination of luxury and comfort.
Rahat Palace Hotel appears to be an excellent choice for honeymooners, offering a honeymoon suite that many guests noted was a lovely gift from the hotel. Guests were particularly impressed with the beautiful view from the suite, making it ideal for a romantic getaway. The hotel has evidently earned itself a good reputation among couples seeking a memorable honeymoon experience.
Rahat Palace Hotel offers a luxurious experience that many visitors comment on positively. The hotel provides a high cost-performance ratio, making it a worthwhile choice for those seeking luxury on a budget. Guests frequently mention the beautiful and clean environment of the hotel, noting its special charm despite its age. The spacious, palatial property boasts a grand and luxurious atmosphere with a particularly impressive lobby that sets the tone for an opulent stay.
The luxurious utilities and amenities, including a lavish swimming pool, contribute to the overall feeling of indulgence. Families will appreciate the premium facilities and luxury-oriented options for children. Although a few guests feel that some aspects do not fully match the five-star standard, the majority agree that this is a solid five-star hotel. Rahat Palace Hotel continues to enchant visitors with its blend of charm, elegance and high-end features.
Rahat Palace Hotel provides an ideal setting for a romantic getaway, characterized by its consistently praised romantic ambiance. Guests frequently comment on the hotel's romantic atmosphere, which sets the perfect tone for an intimate stay. The location is romantic, offering an exceptional view of the city that enhances the overall experience. For those seeking a place imbued with romance, Rahat Palace Hotel stands out as a perfect choice.
Location Show Map
Location
The hotel's immediate surroundings are described as tranquil and lush, offering a green oasis in the bustling city. Beautiful views from the windows and balconies add to its charm. Whether visitors are in town for business or leisure, they find the location both convenient and aesthetically pleasing. The architecture and the well-maintained inner gardens contribute to the overall pleasant atmosphere.
Furthermore, the hotel's strategic location is an added advantage for attendees of events at nearby venues like the Central Stadium and Almaty amusement park. Many guests appreciate the balance between accessibility to the city’s vibrant life and the peaceful, quiet environment of the hotel grounds.
Aside from the prime location, which receives high marks for being both central and convenient, patrons also highlight the excellent value for money, cleanliness and the friendly, responsive staff. Add to this, the superb on-site facilities including a spa, sauna and pool and it becomes clear why Rahat Palace Hotel remains a favored choice for many visitors to Almaty.
Breakfast
On the other hand, a significant number of reviews indicate areas for improvement. Some guests have mentioned that the breakfast options are somewhat repetitive and lack variety, falling short of the expectations for a five-star hotel. There are also comments about the breakfast being meager and the quality not always matching the high standards of other aspects of the hotel. Suggestions for more local foods and greater variety in breakfast items were commonly noted, along with isolated mentions of poor quality items like sour olives.
Overall, Rahat Palace Hotel offers a breakfast that many guests find satisfactory and enjoyable with particular strengths in diversity and tastiness, but there is room for improvement in providing a consistently high-quality and varied breakfast experience.
Dinner
Breakfasts and dinners both receive commendations for their taste with specific mentions of the varied and enjoyable menu options. The hotel's location, complete with a sauna, pool and garden restaurant, adds to the overall pleasant dining experience, particularly in the summer months when the outdoor settings are highly appreciated.
Though some reviews mention inconsistency in food quality and occasional lapses in service, the prevailing sentiment is one of satisfaction with the hotel's culinary offerings. The large portions and fresh, delicious food contribute to a generally positive impression of the dining options at Rahat Palace Hotel.
Rooms
However, a prominent theme among reviews is the outdated and worn-out furniture with many pieces dating back to the 90s. Carpets often appear dirty and stained and wallpaper is notably peeling. The decor overall is described as quite old-fashioned and in dire need of renovation. Common issues include non-functioning air conditioners, broken showers, dim lighting and unpleasant odors—sometimes of smoke—that detract from the comfort of the rooms.
Room service is available but seems inconsistent with some guests receiving prompt attention and others noting lapses in cleanliness and basic upkeep. A few reviews mention dirty room conditions at check-in and delayed room readiness. Additionally, amenities such as mini-bars are often empty and the lack of in-room tea and coffee-making facilities is a frequent complaint.
While the room service and the friendliness of the hotel staff are generally well-regarded, there are occasional criticisms of rudeness and arrogance at the registration desk. The quiet and spacious environment coupled with a great view from rooms can make the stay pleasant, but the urgent need for updating the room decor and repairs might disappoint those expecting a true five-star experience. Overall, the Rahat Palace Hotel offers considerable comfort and space but requires significant renovations to meet its promised standards.
Beds
However, several guests noted issues with narrow and uncomfortable beds with some describing the mattresses as outdated, too soft or too firm. There were complaints about beds being old, slanted and sinking, as well as unpleasant odors from the bedding. Moreover, a few guests mentioned the lack of power outlets near the beds, which was an inconvenience.
In summary, while some guests enjoyed a restful stay on comfortable beds at Rahat Palace Hotel, others experienced discomfort due to outdated and narrow bedding, highlighting a need for improvement in the quality and maintenance of the bed furnishings.
Cleanliness
However, there are some critical points. Several reviews highlight issues such as old and worn-out carpets, dirty curtains and peeling wallpaper. Carpets in particular seem to be a recurring problem with mentions of stains and infrequent cleaning. Complaints also include dirty dishes left in rooms, sporadic cleaning of rooms and problems with bathroom cleanliness. It appears that while the aesthetics are maintained in some parts, many areas, especially rooms, would benefit from more thorough and detailed cleaning.
Overall, despite some noted flaws and areas in need of refurbishment, Rahat Palace Hotel generally ensures a clean and comfortable environment for guests, making it a viable option for travelers prioritizing cleanliness and affordability.
Staff
Many guests appreciate the quick and efficient service provided, particularly at the front desk and by the concierge. Special mentions of individuals like Yulia at reception and Ekaterina underscore the personal care taken by specific staff members. The spa staff also receive particular commendation for their excellent service.
However, the feedback is not uniformly positive. There are reports of rude behavior from some staff members, particularly at the front desk and in the restaurant. Instances of slow service, language barriers and unprofessionalism are noted. Housekeeping also received mixed reviews with negative remarks about poor room cleaning and maintenance.
Overall, while there are areas that could be improved, especially in terms of consistent professionalism and housekeeping, the staff at Rahat Palace Hotel are largely seen as a significant asset to the guest experience, noted for their responsive and friendly service.
Wi-Fi
Spa
Staff hospitality also receives commendation with friendly and polite service enhancing the overall experience. Guests appreciate the spa’s central location and the inclusion of spa access in the price of stay, which offers great value. The variety of amenities and the separate sections for men and women are additional plus points that make the spa accessible and accommodating.
However, some reviews indicate that there have been issues with maintenance with the spa sometimes undergoing renovations or being temporarily closed. Equipment and facilities, while extensive, have been described as outdated or in need of refurbishment by some guests. Specific criticisms include dusty conditions, a fishy smell and occasional lapses in cleanliness, such as dirty pool walls and floors.
Overall, the Rahat Palace Hotel's spa is largely well-regarded for its comprehensive facilities, serene atmosphere and quality services, although some maintenance issues suggest room for improvement. Guests looking for a relaxing spot with a range of amenities will likely enjoy the spa, especially when all facilities are in full working order.
Gym
Pool
Parking
Family
Guests frequently commend the attentive staff, who go the extra mile to make stays comfortable and enjoyable. Families celebrating special occasions, such as birthdays, find the hotel particularly accommodating. The dining room is well-suited for family meals, enhancing the overall experience.
Though some suggest the addition of a children's room or animators, the hotel compensates with ample space for kids to run around and explore. Visitors leave with cherished memories, making it an excellent choice for a great family vacation.
5 Star
Criticisms focus on the hotel’s aging infrastructure with tired rooms and outdated furniture noted as detracting from the expected luxury experience. Several guests have pointed out that the current state of the facilities and services does not justify the high costs, particularly drawing attention to the substantial charges that do not align with their five-star expectations.
The consensus suggests that while there may have been a time when Rahat Palace Hotel epitomized five-star elegance, today's standards see it struggling to maintain this status. For those seeking true five-star luxury, Rahat Palace Hotel may need considerable updates and service improvements to match its aspirational rating.
Business
Accessible
Heated Pool
Indoor Pool
Honeymoon
Luxury
The luxurious utilities and amenities, including a lavish swimming pool, contribute to the overall feeling of indulgence. Families will appreciate the premium facilities and luxury-oriented options for children. Although a few guests feel that some aspects do not fully match the five-star standard, the majority agree that this is a solid five-star hotel. Rahat Palace Hotel continues to enchant visitors with its blend of charm, elegance and high-end features.
Romantic
Yes, Rahat Palace Hotel has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool.
Yes, a spa is available at Rahat Palace Hotel.
No, Rahat Palace Hotel doesn't allow dogs.
Yes, parking facilities are available at Rahat Palace Hotel.
Yes, Rahat Palace Hotel has a gym.
Location Show Map
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