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Summary of reviewsAlton House Hotel offers a quintessential English countryside experience in the picturesque village of Alton, praised predominantly for its prime location. The hotel's proximity to the railway station, ample free parking and access to local amenities and attractions like the Watercress Line make it an ideal base for both work and leisure stays. The beautiful period property, complemented by professional and friendly staff, provides visitors with a warm and welcoming atmosphere.
Breakfast at Alton House Hotel generally receives positive feedback with many guests enjoying the hot, fresh and varied options. Although some inconsistencies are mentioned regarding the temperature and availability of food, the overall morning experience tends to be satisfactory. Guests particularly appreciate the made-to-order items and the friendly breakfast staff.
Dinner experiences at the hotel vary with notable praise for the quality of food, particularly the pies and a satisfying buffet breakfast. However, there are mixed reviews regarding variety and consistency with some visitors finding the evening menu limited, especially for those with specific dietary needs. Service issues, such as understaffing, occasionally detract from the dining experience.
The rooms at Alton House Hotel are spacious and generally clean, contributing to a comfortable stay. Guests frequently highlight the homely feel, easy-to-manage temperature control and comfortable bedding. Nonetheless, many reviewers note that the hotel rooms and decor are dated and could benefit from modernization. Occasional comments about musty smells, tired furnishings and cleanliness behind furniture suggest that more attention to detail in maintenance and housekeeping is needed.
Cleanliness throughout the hotel is mostly well-regarded with many guests noting the clean and tidy state of their rooms and public areas. However, a few reviews highlight specific issues such as dirty carpets and outdated bathroom fittings, indicating room for improvement.
The staff at Alton House Hotel are one of its greatest assets, consistently praised for their friendliness, professionalism and willingness to help. The reception and waitstaff go above and beyond to ensure guests feel welcome and accommodated, enhancing the overall guest experience.
WiFi connectivity at the hotel is inconsistent with some guests reporting satisfactory service in certain areas, while others experienced poor or unreliable connections in their rooms. Those requiring steady internet access may find this to be a drawback.
Bedding receives mixed feedback; many guests find the beds very comfortable and conducive to a good night's sleep, though others report issues with mattress softness, size and overall comfort. This inconsistency suggests that some rooms may need updates to ensure uniform quality.
As a three-star establishment, Alton House Hotel meets the basic expectations with reasonable rates and a convenient location. The charming yet dated building and the need for navigation through many stairs are considerations for potential guests. While the property and decor could benefit from refurbishment, the overall experience aligns well with the hotel's rating, providing a satisfactory stay for travelers seeking comfort and accessibility in Alton. Show more
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Categories
Hotel with Free Wi-Fi
The hotel provides free Wi-Fi for all guests. It is praised for its convenient location and helpful staff.
Cheap Hotel
Located in Alton, Alton House Hotel provides affordable accommodation with essential amenities. It offers a comfortable stay for budget-conscious travelers.
3-Star Hotel
This hotel in Alton provides a comfortable and convenient stay with modern amenities. Its location is suitable for exploring the market town and surrounding Hampshire countryside.
Hotel near Golf Courses
Historic Hotel
Family Friendly Hotel
Dog Friendly Hotel
Business Hotel
Accessible Hotel
Room Types
Double RoomDouble Rooms equipped with Freeview TV and a private bathroom with a hairdryer. Tea and coffee facilities are also provided.
Single RoomSingle Rooms equipped with Freeview TV and a private bathroom with a hairdryer. Tea and coffee facilities are also provided.
Twin RoomDouble Rooms equipped with Freeview TV and a private bathroom with a hairdryer. Tea and coffee facilities are also provided.
Superior Double RoomSuperior rooms are particularly spacious.
Feature RoomFeature Room with unique design and individual features equipped with Freeview TV and a private bathroom with a hairdryer. Tea and coffee facilities are also provided.
Guest Reviews
7.5
Good
Location
Alton House Hotel boasts a prime location in the charming English country village of Alton. Reviewers frequently highlight its convenient proximity to the railway station, making transportation a breeze. The hotel's central position is perfect for accessing travel routes, local amenities and the town's high street. Guests find the location ideal for various events, including weddings and family gatherings.
The beautiful period property, complemented by helpful and professional staff, offers a welcoming atmosphere. Visitors appreciate the ample free parking available on-site, which adds to the overall convenience. The tranquility of the surroundings is perfect for work-related stays, while the proximity to the Watercress Line and local restaurants enhances the leisure experience. Whether attending events, exploring the town center or simply needing a comfortable and accessible stay, Alton House Hotel's location consistently receives high praise.
Breakfast
Alton House Hotel seems to offer a generally well-received breakfast experience, though opinions vary widely. Many guests praise the breakfast as delicious, hot and fresh, highlighting the good range of choices available. Some specifically raved about items being cooked to order and the friendliness of the staff, even if they lacked a bit in experience. The breakfast room is noted to be comfortable and when the service is on point, the food is plentiful and tasty every morning.
However, the reviews also point toward inconsistencies. A few guests found the breakfast cold or lacking in variety, while others mentioned issues with the buffet running out of items midway through the service. There were also comments about the breakfast being chaotic or the staff being slow and unorganized at times. Despite this, the majority of the feedback leans positive with many guests enjoying their morning meal and some even rating it as superb or fantastic.
For those who prioritize their morning coffee, there was a specific mention of the lack of a latte machine, though the filter coffee was generally acceptable. Overall, while there are areas for improvement, especially in terms of consistency and organization, the breakfast at Alton House Hotel tends to satisfy most guests, providing a pleasant start to the day.
Dinner
The dining experience at Alton House Hotel has garnered mixed reviews, though there are several positive elements worth noting. Many guests praised the excellent quality of the food, especially highlighting a tasty and hot buffet breakfast and evening meals that were plentiful and satisfying. In particular, the restaurant's pie came highly recommended.
However, the hotel seems to struggle with consistency and variety. The evening meal menu was frequently described as basic and uninspiring, particularly for vegans and vegetarians who found the choices limited. Some guests also experienced issues with food availability and quality, noting instances where certain dishes were not available or did not meet expectations. Complaints included undercooked meals and a lack of freshness in the dishes served.
Service issues were also reported, including poor and understaffed restaurant service, which seemed to detract from the overall dining experience. Despite these inconsistencies, some guests found both dinner and breakfast satisfactory, enjoying the overall taste and portions provided.
For those planning a stay, it may be worth considering the mixed feedback on the dining options and perhaps exploring alternative dining venues in the area.
Rooms
Alton House Hotel offers a range of spacious and comfortable rooms, many of which are praised for their cleanliness and size. Guests often highlight the large, well-appointed rooms and their homely feel. The temperature control in the rooms is easy to manage, ensuring a pleasant stay. Bedding is generally noted to be comfortable, contributing to a restful night's sleep.
While several reviews appreciate the awesome views and overall room comfort, there is consistent feedback indicating that the hotel, including the rooms, is quite dated and in need of modernization. Issues such as musty smells, tired furnishings and an overall outdated appearance are commonly mentioned. Some guests experienced discomfort with soft mattresses and noted that daily cleaning services were lacking.
The hotel ambiance is welcoming with spacious areas that are well-kept, although the absence of an elevator might pose a challenge for some. Guests have expressed concerns about the cleanliness behind furniture and the occasional need for a deeper clean. Despite these areas of improvement, many reviews still reflect positively on the room comfort and size with comments emphasizing the rooms as being clean, warm and of good value.
In summary, Alton House Hotel offers spacious and clean rooms that provide comfort, though they are in need of updating and greater attention to detail in maintenance and housekeeping. The hotel holds potential for an even more pleasant stay with some renovations and enhanced cleaning routines.
Beds
Alton House Hotel receives mixed feedback regarding its beds. Many guests are pleased with the comfort, often describing the beds as very comfortable, super comfy and great for a night's sleep. Positive remarks include comfy pillows and warm, cozy rooms that contribute to an overall pleasant experience. Some reviews highlight extremely comfortable beds that stood out during the stay.
However, not all guests share this sentiment. Certain reviews point out various issues such as overly soft mattresses, smaller bed sizes and instances of discomfort— particularly for those who dislike soft or creaky beds. Some mattresses have been described as hard, uncomfortable or even old and stained. The "roll together" effect on certain double beds and the quality of pillows are also mentioned as areas needing improvement.
Overall, while many find the bedding comfortable and conducive to a good night's rest, others believe improvements are needed to ensure consistent quality across all rooms.
Cleanliness
Alton House Hotel has garnered mixed reviews regarding its cleanliness, though many guests found the rooms clean and comfortable overall. Positive remarks often highlight the hotel's clean and tidy rooms with several reviewers specifically mentioning that the rooms were very clean, spacious and came with comfortable beds. The public areas were also noted to be nice and well-maintained. Staff received praise for being friendly and accommodating, adding to the pleasant atmosphere of the hotel.
However, some guests did point out areas that require improvement. Issues such as dirty carpets, mould in the bathroom and old, stained bed linens were noted. A few reviewers mentioned that the hotel could benefit from some updates and an overhaul, particularly the bathrooms. Despite these concerns, many guests still found their stay enjoyable due to the cleanliness and comfort of their rooms.
In summary, Alton House Hotel offers a comfortable experience with a high standard of cleanliness in most areas, but it would benefit from addressing some specific maintenance issues to improve guest satisfaction further.
Staff
Travelers who stayed at Alton House Hotel frequently praise its staff for their exceptional friendliness and helpfulness. The reception, waitstaff and other hotel staff are noted for their welcoming and supportive nature, ensuring guests feel warmly greeted and accommodated throughout their stay. Reviews consistently describe the staff as professional, efficient and going above and beyond to provide first-class service. Guests particularly appreciate the accommodating nature of the staff, whether it’s offering late check-outs or addressing requests promptly.
Additionally, there is substantial admiration for the consideration and politeness exhibited by the employees, making interactions pleasant and ensuring a comfortable experience for guests. Instances of enthusiasm and attentive service at breakfast highlight the staff’s commitment to making each visitor’s stay enjoyable. While a few reviews suggested areas for improvement, the overwhelming consensus is that the team at Alton House Hotel significantly enhances the overall guest experience.
Wi-Fi
The WiFi at Alton House Hotel has received mixed feedback from guests. On a positive note, some visitors reported that the WiFi was good and even excellent in certain areas of the hotel. For those who found the connection satisfactory, this was complemented by other positive aspects such as friendly receptionists and the convenience of free parking.
However, many guests experienced issues with the WiFi in their rooms. Descriptions ranged from poor signals and 'iffy' connections to more severe critiques such as the WiFi not working at all or being too unreliable to work from. Spotty internet service was a recurring problem, indicating inconsistency in connectivity throughout the hotel's accommodations.
While the hotel has strengths in certain areas, those requiring a stable and efficient internet connection might find the WiFi service lacking during their stay.
3 Star
Alton House Hotel offers a stay that aligns with typical expectations for a three-star establishment. The rooms meet the standard, offering the essentials, but some guests feel the pricing doesn't match the room size. While the rates are reasonable, perfection should not be expected. The hotel's location is a highlight, conveniently situated near Alton's main high street section, yet providing a peaceful retreat away from the hustle and bustle.
Guests have noted that the property is an older building, which comes with its charm but also a few drawbacks. The decor and facilities are dated and the entire place could benefit from a complete refurbishment to modernize and enhance guest experiences. Navigating the hotel can be tricky due to the older architecture with many stairs to manage.
Some reviews mention difficulties with refunds and issues with signage, making the experience less smooth for some. Despite these concerns, the rooms are generally reported as spacious and clean with well-done decor, although comfort levels may vary. Overall, Alton House Hotel delivers a satisfactory stay for those seeking reasonable rates and a good location, provided their expectations are in line with a three-star rating.
No, Alton House Hotel doesn't have any pool.
No, a spa isn't available at Alton House Hotel.
Yes, Alton House Hotel welcomes dogs.
No, parking facilities aren't available at Alton House Hotel.