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Summary of reviewsHotel Nova Cidade in Amadora impresses many guests with its strategic and convenient location, offering easy access to Lisbon and Sintra. Just a short walk from the train station, the hotel enables quick travel to both vibrant city centers and scenic attractions. Guests appreciate the proximity to essential amenities, like supermarkets, restaurants and local bakeries, enhancing the local flavor of their stay. Despite occasional parking issues, the location is praised for balancing accessibility and charm, making it ideal for both short city trips and extended stays.
The hotel's breakfast service garners mixed reviews. When available, it is considered very good and a great way to start the day with a variety of choices appreciated by many guests. However, some visitors have been disappointed by the unavailability of breakfast, particularly those who booked through certain platforms. This inconsistency has detracted from the overall experience for some.
Rooms at Hotel Nova Cidade are generally noted for their cleanliness and comfort. Guests frequently praise the tidy and well-maintained accommodations, finding them adequately equipped with amenities such as air conditioning. The hotel is seen as providing good value for money with some rooms even praised for their spaciousness and immediate hot water availability. However, some issues have been highlighted, such as smaller room sizes, noisy street-facing windows, minimal light-blocking curtains and occasional maintenance concerns.
Cleanliness at the hotel is highly commended with many reviews noting the impeccably clean rooms and daily cleaning service that contribute to an overall pleasant stay. Despite a few mentions of occasional room cleaning lapses and issues in the shower room's condition, the clean environment, along with efficient air conditioning, adds to the overall comfort.
The staff at Hotel Nova Cidade are consistently described as gentle, smiling and friendly. Their attentiveness and helpfulness are frequently highlighted, contributing significantly to the positive guest experiences. While there may be minor communication barriers in English and Spanish, the team's politeness and willingness to assist overshadow these issues.
The beds receive mixed feedback. Many find them comfortable and firm, which suits some travelers, though there are comments about discomfort with criticisms of mattresses being too firm and bedspreads appearing slightly worn. Overall, the general sentiment leans towards comfort for those who prefer firmer bedding options.
In summary, Hotel Nova Cidade is a well-located, clean and accommodating option for travelers with minor areas for improvement. Its strategic setting, attentive staff and comfortable, well-maintained rooms make it a favorable choice for many visitors. Show more
Read review summaries for all categories
Business Hotel
Accessible Hotel
Room Types
Double RoomThis air-conditioned room has cable TV, wooden floors and a work desk.
Twin RoomThis air-conditioned room has cable TV, wooden floors and a work desk.
About Hotel Nova Cidade
License: 1218
Guest Reviews
7.9
Good
Location
Set in the heart of Amadora, Hotel Nova Cidade impresses guests with its strategic location, making it a convenient base for exploring both Lisbon and Sintra. The hotel is just a 5-minute walk from the train station, providing quick and affordable access to Lisbon’s city center in around 15 minutes and to the stunning town of Sintra in less than half an hour.
Guests appreciate the proximity to essential amenities, such as supermarkets, restaurants and bakeries with many noting that the location perfectly suited their needs. The vicinity to Maria restaurant and numerous bakeries adds a local flavor to the stay, while nearby transportation options ensure that all parts of the area are easily reachable.
Being close to both the city center and the airport, the location is well-regarded for anyone looking to balance city exploration with travel convenience. Despite minor issues concerning parking availability, the hotel remains a favored choice for its accessibility and the charm of its surroundings. The positive feedback underscores the hotel’s ideal setting for both short city trips and more extended stays, making Hotel Nova Cidade a well-located option for any traveler.
Breakfast
Hotel Nova Cidade has received mixed feedback regarding its breakfast service. Many guests praised the breakfast, describing it as very good and a great start to the day. The breakfast offers a variety of choices, particularly appreciated by those staying at the hotel located conveniently near the subway. Despite this, several guests expressed disappointment over the unavailability of breakfast, especially those who booked through certain platforms. Some guests mentioned that it would improve their stay if breakfast were included. While the breakfast meets expectations when available, the inconsistency in its offering has left some guests dissatisfied.
Rooms
Hotel Nova Cidade in Amadora offers a mix of experiences, primarily with a focus on comfort and cleanliness. Guests frequently find the rooms to be very clean and tidy. Many reviews highlight the cleanliness and the fact that the rooms are comfortable, adequately equipped and feature amenities such as air conditioning.
The hotel is appreciated for its fair price and good value for money. Some rooms even received compliments for being spacious and having immediate hot water in the bathroom. Families particularly found suitable accommodations when quiet rooms comprising two rooms were provided.
However, travelers should be aware of a few downsides. Rooms tend to be smaller than usual and some have issues such as noisy street-facing windows, a lack of furniture for suitcases and minimal light-blocking curtains. Additionally, complaints include noisy rooms, leaking showers and a few issues with bathroom maintenance.
Overall, Hotel Nova Cidade meets basic expectations for a budget stay with a favorable price-quality ratio, although a few improvements could enhance the guest experience further.
Beds
Hotel Nova Cidade receives mixed feedback regarding its beds. Many guests appreciate the comfort, noting that the beds are very comfortable and firm, which some travelers prefer. However, there are also several comments about discomfort with criticisms about mattresses being too firm or uncomfortable. Instances of bedspreads appearing slightly deteriorated or issues with short beds have been mentioned. Despite these concerns, the general sentiment leans towards comfort for those who prefer firmer bedding options, though it may not suit everyone's preferences.
Cleanliness
Hotel Nova Cidade has received commendations for its high standards of cleanliness and attentive staff. Guests frequently noted the rooms as being very clean, tidy and well-maintained. Many reviews highlighted the impeccable state of the rooms with comments on their superb cleanliness. The daily cleaning service kept the rooms fresh and orderly, contributing to an overall pleasant stay.
While the majority of feedback was positive, a few reviews mentioned areas needing improvement, such as occasional lapses in room cleaning and issues with the shower room's condition. Some guests noted the absence of washcloths and refrigerators in the rooms and a recurring concern was the noise from the nearby busy street.
Despite these minor issues, the hotel's cleanliness, combined with comfortable accommodations and friendly, helpful staff, left a favorable impression on many visitors. The clean environment, immediate hot water availability and efficient air conditioning were appreciated and added to the overall comfort of the stay. For travelers seeking a clean and comfortably simple place to stay, Hotel Nova Cidade seems to meet the mark.
Staff
Hotel Nova Cidade boasts an exceptionally welcoming atmosphere, largely due to its consistently gentle, smiling and friendly staff. Guests frequently highlight the attentiveness and helpful nature of the team, noting that there is always someone available to assist, even late into the night. Joan, a particular staff member, is often mentioned for being both helpful and pleasant. Despite a minor communication barrier in English and Spanish, the receptionists and overall team continue to receive praise for their politeness and prompt assistance. The hotel’s staff seemingly prioritizes guest satisfaction, contributing significantly to the positive experiences of its visitors.
No, Hotel Nova Cidade doesn't have any pool.
No, a spa isn't available at Hotel Nova Cidade.
No, Hotel Nova Cidade doesn't allow dogs.
No, parking facilities aren't available at Hotel Nova Cidade.