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Summary of reviewsHotel Florença receives high praise for its central location, which offers easy access to main avenues, nearby restaurants and bars, making it a convenient base for exploring Americana by foot or bike. The tranquility, cleanliness and comfort of the accommodations are highlighted as major positives.
The staff at Hotel Florença are frequently commended for their friendliness and helpfulness with exceptional service extending from reception to the restaurant. The onsite restaurant and superb breakfast, featuring a wide variety and delicious options, are often considered highlights of the stay. The breakfast service is described as extensive with long serving hours and the attentive staff contribute to a warm and welcoming dining experience.
The rooms, while praised for their cleanliness, comfort and modern décor, receive mixed feedback regarding their size. Some guests find the rooms and bathrooms smaller than expected and encounter noise from the street due to lack of sound insulation. Nonetheless, the beds are frequently mentioned as very comfortable with high-quality bedding, enhancing overall room satisfaction.
The hotel maintains impeccable cleanliness throughout, from common areas to individual rooms and guests appreciate the well-organized, fragrant and comfortable environment. Cleanliness extends to the dining area and pool, further improving the guest experience.
While the Wi-Fi services draw mixed reviews with some guests experiencing slow and intermittent connectivity, other amenities like the gym and pool receive positive feedback. The gym is noted for its well-maintained equipment and aesthetic appeal, while the pool area, though occasionally critiqued for its size and water temperature, is considered a pleasant and relaxing space.
Parking at Hotel Florença is favorably reviewed for its ample space and security, despite minor issues like the lack of a valet service and some uncovered spots. Overall, the secure and spacious parking options add convenience.
In summary, Hotel Florença is highly recommended for its prime location, excellent service, superb breakfast and comfortable accommodations, making it a top choice for visitors to Americana. Show more
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Categories
Hotel with Parking
Hotel Florença offers free self-parking directly on site, making it highly convenient for guests. The availability of accessible parking further enhances its facilities for various needs.
Hotel Taking Steps Towards Sustainability
Hotel with Swimming Pool
Outdoor Pool
Business Hotel
Accessible Hotel
Hotel with Gym
4-Star Hotel
Hotel with Outdoor Pool
Room Types
Deluxe Queen RoomOffering free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The air-conditioned double room offers a flat-screen TV with cable channels, a minibar, a wardrobe, a safe deposit box as well as city views. The unit has 1 bed.
Superior Twin RoomOffering free toiletries, this twin room includes a private bathroom with a shower and a hairdryer. The air-conditioned twin room offers a flat-screen TV with cable channels, a minibar, a wardrobe, a safe deposit box as well as city views. The unit has 2 beds.
Deluxe Queen RoomThis air-conditioned double room includes a flat-screen TV with cable channels and a private bathroom. The unit offers 1 bed.
Double Room
Superior SuiteThe unit offers 1 bed.
Guest Reviews
8.8
Excellent
Location
Hotel Florença boasts an enviable location frequently praised by its guests. Situated centrally in the city, it offers easy access to main avenues and nearby restaurants and bars, making it an ideal base for exploring by foot or bike. The hotel's strategic position makes it especially convenient for travelers in the interior of São Paulo. Guests appreciate the hotel's peaceful and pleasant accommodation, underscored by cleanliness and comfort.
The staff receive high marks for their friendliness and helpfulness, contributing to a positive overall experience. Additionally, the onsite restaurant garners favorable mentions and the breakfast is often described as superb. The hotel's modern and clean rooms further enhance its appeal.
The combination of a perfect location, excellent service and welcoming environment makes Hotel Florença a highly recommended choice for visitors to Americana.
Breakfast
Hotel Florença earns consistent praise for its breakfast offerings with guests highlighting the extensive variety, exceptional quality and delicious taste. Words such as great, marvelous, sensational and wonderful frequently describe the breakfast experience, reflecting high levels of satisfaction. Patrons appreciate the completeness and variety of the spread, noting the long serving hours from 7 AM to 11 AM as a bonus.
The breakfast buffet features a wide range of options with many guests mentioning the delightful and varied food choices. The presentation is often noted for being excellent and the dining hall's decor adds to the positive experience. Reviewers also commend the friendly and attentive staff, contributing to an overall atmosphere of hospitality and care.
While one reviewer found the breakfast on a particular occasion to be simple, this is an outlier among overwhelmingly positive feedback. Guests value the cleanliness of the dining area and the comprehensive nature of the breakfast service, which often includes delicious sweets and constantly changing items that taste perfect.
Overall, breakfast at Hotel Florença stands out as a major highlight, earning accolades for its quality, variety and excellent service. This makes it a memorable part of the guests’ stay, contributing significantly to the hotel's appeal.
Rooms
The rooms at Hotel Florença receive mixed feedback from guests with many highlighting their comfort and cleanliness. Guests frequently mention that the rooms are renovated, featuring impeccable standards with excellent materials and arrangements. Beds are often cited as very comfortable and the spaciousness of some rooms, especially the Premium Suite, stands out as a positive aspect. The décor is praised for creating a cozy and welcoming atmosphere. Additionally, the hotel rooms are consistently clean with well-maintained bedding and facilities.
However, there are recurring comments regarding the size of the rooms and especially the bathrooms. Many guests felt that the rooms and bathrooms were smaller than expected, leading to some discomfort. The cramped bathrooms posed particular challenges for movement with tall individuals and pregnant women finding them difficult to navigate. Noise from the street also seems to be an issue due to a lack of sound insulation in the rooms. Despite these downsides, overall satisfaction remains high with guests appreciating the comfort and cleanliness of the accommodation.
Beds
Hotel Florença draws considerable praise for the comfort and quality of its beds. Guests repeatedly highlight the beds as being very comfortable with many describing them as large or even king-size. The bedding, including pillows, sheets and blankets, consistently receives high marks for comfort and cleanliness. Additionally, the mattresses generally garner positive feedback, though there's an occasional note about some being slightly worn. Beyond the beds, the overall room comfort and hygiene are frequently mentioned as advantages, complemented by the ample size of the rooms and excellent showers. Overall, the hotel appears to prioritize guest comfort effectively, ensuring a restful and cozy stay.
Cleanliness
Hotel Florença consistently impresses guests with its high standards of cleanliness. Most reviews highlight the impeccable cleanliness throughout the hotel, from the common areas to the individual rooms. The rooms are described as super clean, cozy and comfortable, often featuring fragrant and high-quality bedding. Guests frequently mention that the hotel is very well-organized and maintained with clean towels and bathrooms. The cleanliness extends to all areas, including the restaurant and pool.
Despite a few isolated complaints about musty smells or remnants from previous guests, the majority of feedback is overwhelmingly positive. Guests appreciate the elegant décor and luxurious common areas, complemented by top-notch room cleanliness. The attentive and polite staff further enhance the experience, often receiving praise for maintaining the hotel's cleanliness standards. Overall, Hotel Florença is commended for its dedication to cleanliness, making it a comfortable and pleasant place to stay.
Staff
Hotel Florença boasts a remarkable team of staff, consistently praised for their attentiveness, friendliness and professionalism. Guest reviews highlight the exceptional service provided by employees, who are always ready to assist with a smile. From the attentive and supportive receptionists, who are also proficient in English, to the diligent cleaning staff, the hotel's service is described as impeccable.
The staff demonstrate a high level of competence and preparedness, making guests feel well-cared for. The politeness and courtesy extend across all departments, including the restaurant, where employees are kind and helpful. Specific mentions like Carlos and Laura exemplify the prompt and practical assistance guests can expect during their stay. Even small details, like help with luggage, earn praise and thanks from visitors.
The structure and comfort of Hotel Florença are complemented by its team's excellence. Whether it's the chambermaids, waiters or receptionists, every member contributes to an overall sense of being valued and attended to. The hotel's commitment to great service makes it a standout choice with many guests noting the staff as a significant factor in their positive experiences.
Wi-Fi
Guests have mixed experiences with the Wi-Fi at Hotel Florença. While some report that the Wi-Fi worked perfectly, many find that the internet could use significant improvements. Issues mentioned include slow speeds, intermittent signal and overall poor performance. Requests for improvement have been noted by guests who experienced unreliable connectivity and problems with associated services like channels and remote controls. Overall, guests would appreciate better performance and reliability to enhance their stay at the hotel.
Gym
Hotel Florença boasts a commendable gym that has garnered positive feedback from guests. Described as a top-notch facility, the gym features new, well-maintained equipment, ensuring a pleasant experience for users. The hotel's gym is not only functional but also aesthetically pleasing, complementing the beautifully decorated entrance hall, restaurant and pool area. Additionally, it meets the requirements for a well-equipped fitness center, offering guests a well-rounded facility that includes a sauna, adding to its appeal. Overall, guests have found the gym to be a very good and satisfying aspect of their stay.
Pool
Hotel Florença's pool garners positive feedback for its overall appeal and relaxing atmosphere. Guests consistently describe the leisure area as beautiful, delightful and complete with amenities like umbrellas and a sauna. The pool is praised for its cleanliness and aesthetic, fitting well within the hotel's great facilities. Though some believe the pool area could be larger given the number of guests, it is generally seen as sufficient for relaxation and enjoyment.
There are a few noted issues, such as the pool's cold water, the need for more seating to accommodate everyone and occasional cleanliness problems. Also, some reviews mention that the pool would benefit from heating and additional furnishings. Despite these minor drawbacks, the pool and its surroundings offer a pleasant escape for hotel guests, making it a highlight of their stay at Hotel Florença.
Parking
Hotel Florença offers various parking options, including a secure indoor area and a large, free lot for guests. Many visitors praise the spacious and easily accessible parking, highlighting that there are plenty of spots available. Others appreciate the convenience of having on-site parking included with their stay. Despite these positives, some guests encountered issues, such as the lack of a valet service and uncovered outdoor spots that expose cars to the elements. Access from the parking lot to the hotel itself has also been noted as less-than-ideal. Nonetheless, the overall reception of the parking facilities remains favorable, particularly due to their ample space and security.
Yes, Hotel Florença has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Hotel Florença.
No, Hotel Florença doesn't allow dogs.
Yes, parking facilities are available at Hotel Florença.