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Summary of reviewsThe Hollywood Palace Hotel is highly praised for its prime central location in Aparecida, offering easy access to major attractions such as the Sanctuary of Our Lady Aparecida and the Basilica. This convenience, combined with proximity to local shops, markets and restaurants, enhances the guest experience, making it an ideal base for exploring the city’s religious and cultural sights. Most guests appreciate the vibrant street market nearby, which provides a unique and lively atmosphere, though some note that it can pose challenges for car access.
The hotel’s breakfast receives generally favorable reviews with guests enjoying a diverse and delicious range of options, served in a pleasant and spacious breakfast room. Likewise, dinner offerings, available on weekends, are often described as simple yet tasty and satisfying with positive feedback on the quality and service despite some operational limitations.
Rooms at Hollywood Palace Hotel are applauded for their cleanliness, spaciousness and comfort. Guests find the accommodations to be well-equipped and cozy, although some noted signs of wear and minor maintenance issues. Despite these, the rooms largely meet expectations for a comfortable stay.
Cleanliness throughout the hotel is frequently commended. Guests describe the facility as clean, well-maintained and pleasantly decorated. However, some reviews call for improved bathroom maintenance and pest control.
The hotel’s staff stands out as a major positive, known for their courteousness, attentiveness and dedication to ensuring a welcoming and pleasant stay. The exceptional level of service from the reception team and other employees significantly enhances the overall guest experience.
While the Wi-Fi service presents challenges with many guests reporting weak or unstable connections, the hotel’s parking solutions, including valet service, offer convenience despite some limitations in space.
Hollywood Palace Hotel is a family-friendly establishment, appreciated for its safe and tranquil environment, contributing to a comfortable stay for families with children. The friendly staff and clean family facilities further enhance the appeal for families.
The bustling nightlife around the hotel, particularly the vibrant street market, adds to the lively experience, though it can be noisy and some guests expressed safety concerns after dark.
Beds at the hotel receive mixed reviews with some guests enjoying comfortable and clean bedding while others report issues with mattress quality and bed size.
In summary, Hollywood Palace Hotel offers excellent value for money, particularly for short stays. The combination of its central location, clean and comfortable rooms, friendly service and convenient dining options makes it a favorite among visitors, living up to its three-star rating. Show more
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Hotel with Parking
Based on guest reviews, Hollywood Palace Hotel is noted as having parking facilities.
3-Star Hotel
This hotel offers a reasonable stay with basic amenities. Its location provides access to the main attractions in Aparecida.
Family Friendly Hotel
Hotel near Nightlife Spots
Room Types
Double RoomThe double room features air conditioning and a minibar, as well as a private bathroom boasting a shower. This double room has a safe deposit box, a tiled floor and a TV.
Triple RoomThe triple room offers air conditioning and a minibar, as well as a private bathroom featuring a shower.
Quadruple RoomPlease note, guests must specify bed configuration to hotel, prior the arrival.
Family RoomThe family room offers air conditioning, a minibar, as well as a private bathroom featuring a shower. This family room features a safe deposit box, a tiled floor and a TV. The unit offers 5 beds.
Single RoomThe single room provides air conditioning. The unit offers 1 bed.
Guest Reviews
8.0
Very Good
Location
The Hollywood Palace Hotel enjoys a central and highly convenient location in the heart of Aparecida. Guests frequently highlight its proximity to major attractions such as the Sanctuary of Our Lady Aparecida, the Basilica and the local bus station, making it an ideal base for those planning to explore these sites on foot. Many guests appreciate the ability to walk to various points of interest and access nearby shops, markets and restaurants easily.
The hotel's positioning near a bustling street market brings both charm and challenges. On one hand, it places guests right in the midst of vibrant local commerce, offering a unique and lively atmosphere. On the other hand, some visitors point out that the market stalls can make accessing the hotel by car somewhat difficult and create a sense of clutter. Despite this, the market's noise does not seem to disturb those staying at the hotel and most guests find the location to be quiet and restful at night.
The combination of exceptional convenience, close proximity to key landmarks and a lively market environment makes Hollywood Palace Hotel a popular choice among travelers looking to explore Aparecida's religious and cultural sights. Overall, the overwhelmingly positive feedback underscores the hotel's prime location as a standout feature that enhances the guest experience.
Breakfast
Guests generally have positive feedback about the breakfast at the Hollywood Palace Hotel. Most reviewers describe the breakfast as very good, delicious and complete, highlighting a wide variety of options that are well-prepared and tasty. Many appreciated the hearty and satisfying meals, praising the attentive kitchen service.
Some guests mentioned that the breakfast could use more variety and a few were disappointed with the quality of certain items like stale bread and awful scrambled eggs. Additionally, some noted the breakfast service could benefit from a longer time frame and more timely replenishments of food.
However, the overwhelmingly positive comments reflect satisfaction with the overall quality and variety of the breakfast offerings. The dining experience is further enhanced by the pleasant and spacious breakfast room, contributing to a generally favorable perception of the hotel’s breakfast service.
Dinner
Hollywood Palace Hotel provides guests with convenient meal offerings directly within the hotel, including breakfast, lunch and dinner. While the hotel's restaurant wasn't always available for lunch and dinner outside of high season, it did operate on Thursdays through Sundays, offering guests the opportunity to dine without leaving the property.
The general sentiment towards dinner at Hollywood Palace Hotel was quite positive. Many guests found dinner very satisfying with simple yet tasty and delicious dishes often praised. Particularly on weekends, dinner seemed to stand out with enjoyable and wonderful meals frequently noted. A few guests mentioned that they wished there were more consistent dinner options throughout the week, but those who experienced it on eligible days found the pricing reasonable and the service commendable.
However, there were some mixed feelings about the variety and quality of certain dishes with specific mentions of less favorable options like chicken gizzard and beef rib served at night. Also, the dinner service ending relatively early, around 7:30 PM to 8 PM, was a point of contention for some guests.
Overall, the dining experience, particularly dinner, was a highlight for many during their stay at Hollywood Palace Hotel with a strong emphasis on the pleasing taste and satisfactory service despite some operational and scheduling limitations.
Rooms
Hollywood Palace Hotel boasts a variety of room experiences, garnering praise primarily for their cleanliness organization and spaciousness. Many guests found the rooms to be cozy, comfortable and well-equipped with amenities like TV, minibar and good quality bed linen and towels. The larger rooms and bathrooms, in particular, received positive remarks, described as big, spacious and airy.
Despite the generally positive feedback on cleanliness and comfort, some rooms show signs of wear and tear and maintenance issues such as humidity on the walls and the presence of fungi were noted. Several guests also mentioned a few rooms were too small or lacked essential conveniences like desks, places for trash or even toilet paper. Bathroom experiences varied with some being too cramped or missing soap, though their cleanliness was consistently highlighted.
Overall, Hollywood Palace Hotel rooms generally meet expectations, particularly with respect to cleanliness and comfort, even if there's room for improvement in terms of maintenance and additional amenities.
Beds
The beds at Hollywood Palace Hotel have garnered mixed reviews from guests, showcasing a range of experiences. On the positive side, many found the beds to be comfortable with some even hailing them as the best among various hotels. Guests also appreciated the mattresses in several rooms, describing them as very good and comfortable, accompanied by clean and fresh linens. There were also mentions of good pillows contributing to a better sleep experience.
However, not all reviews were favorable. Several guests found the beds to be uncomfortable due to old, worn-out mattresses that needed replacement. Issues like hard or sinking mattresses, torn or dirty bed linens and thin pillows were frequently noted. The size of the beds was another recurring concern with complaints about small, narrow and noisy beds. Despite some clean and neat beds, others felt the bedding was in bad condition and the mattresses, particularly spring ones, were old and noisy.
Overall, while some guests had a pleasant and restful sleep, others felt the need for significant improvements in bed quality and maintenance at the Hollywood Palace Hotel.
Cleanliness
The Hollywood Palace Hotel has received a blend of reviews regarding cleanliness with many guests highlighting the positive aspects. Numerous travelers commend the hotel for its clean and well-maintained facilities and rooms, describing them as cozy organized and fragrant. The overall environment is often tagged as clean and pleasant with well-decorated common areas that add to the neat atmosphere.
However, a few comments indicate areas needing improvement, particularly the bathrooms. Several guests pointed out issues such as fungi on bathroom tiles, discolored toilets and a persistent smell of urine. While certain rooms, like room 701, had noticeable humidity on the walls and ceiling, some guests encountered cockroaches, which detracted from the otherwise clean experience. Cleaning was described as top-notch by some guests, indicating a general favorite for cleanliness overall, even though inconsistency was noted.
In summary, guests find Hollywood Palace Hotel largely clean and pleasant with some minor areas requiring attention, particularly in bathroom maintenance and occasional pest control. The overall cleanliness seems to ensure a comfortable stay for most visitors.
Staff
Hollywood Palace Hotel boasts an impressive reputation for its exceptional service and dedicated staff. Visitors frequently highlight the courteousness, kindness and attentiveness of the receptionists, who consistently go above and beyond to ensure a welcoming experience. The hotel's employees are often praised for their politeness, helpfulness and responsiveness, contributing to a warm and friendly atmosphere.
Guests repeatedly mention the staff's excellent service, noting their ability to provide efficient and attentive care. The management team is also recognized for being helpful and engaging, making the overall experience even more pleasant. Whether guiding guests' cars or attending to specific needs, the hotel's personnel demonstrate a strong commitment to customer satisfaction.
The reception team, in particular, receives high marks for their initial warm welcome and continuous support throughout the stay. Even the kitchen and cleanliness staff contribute to the hospitality, ensuring that every aspect of the visit meets high standards. The strong teamwork among all employees is evident, resulting in a consistently positive and memorable stay for guests.
In summary, Hollywood Palace Hotel's standout feature is undoubtedly its remarkable staff, whose dedication to providing top-notch service creates a delightful and comfortable environment for all visitors.
Wi-Fi
The Hollywood Palace Hotel presents a mixed bag when it comes to its Wi-Fi service. While some guests reported that the Wi-Fi worked perfectly during their stay or described the service as good, the majority faced significant issues. Common complaints included a weak and unstable internet connection, especially during busier night hours and frequent disconnections. Many guests noted that the Wi-Fi signal was limited to the first floor, leaving rooms on other floors without service. Despite these issues, the hotel does offer parking and has a comfortable dining area, which some guests found appealing. However, inconsistent information about the Wi-Fi password and other details further frustrated many visitors. Overall, while some guests had a satisfactory experience with the hotel's Wi-Fi, many found it unreliable and inadequate.
Parking
The Hollywood Palace Hotel offers both on-site and off-site parking options with the convenience of valet service. The valet staff are attentive and assist in maneuvering vehicles to an external lot when necessary. However, the hotel's on-site garage is notably small and can be difficult to navigate, often requiring guests to leave their car keys at reception. The limited and tight parking spaces mean that not all vehicles can be accommodated within the hotel premises, resulting in some guests needing to park outside. Despite these challenges, the hotel parking is a valuable amenity for those who choose to leave their car behind and explore the area on foot.
Family
Hollywood Palace Hotel prides itself on being a family-friendly destination that caters well to those traveling with children. Reviews repeatedly highlight a welcoming and home-like atmosphere, making guests feel comfortable and at ease throughout their stay. Families particularly appreciate the hotel's safety and tranquility, which contribute to a peaceful experience ideal for children and restful nights.
The hotel is commended for its perfect cleanliness, especially in spaces designated for family use. Despite the family rooms being described as small and featuring tiny bathrooms, most agree these facilities are well-maintained and proportional to their needs. The surrounding environment is clean and suitable for families, enhancing the overall positive experience.
Additionally, the staff at Hollywood Palace Hotel receive high praise for their courteous and friendly demeanor, which makes a significant impact on the overall guest experience. Guests frequently mention the staff's ability to meet and exceed expectations.
The hotel is also lauded for its proximity to a nearby fair, adding another layer of enjoyment for families looking for activities outside the hotel. Many guests expressed a desire to return, indicating their satisfaction and the hotel's success in creating a family-friendly environment.
Nightlife
The Hollywood Palace Hotel is located in a bustling area, making it an excellent spot for those looking to experience the vibrant street markets right outside the hotel. The central location ensures easy access, a convenience appreciated by many guests. However, this prime spot comes with its share of challenges. The street is often noisy, particularly due to the fair and numerous stalls, which can disturb light sleepers. Guests have noted that the noise persists well into the night with loud music contributing to the overall commotion.
While the lively atmosphere might appeal to some, it’s important to be aware that the area is described as not feeling safe after dark. This sentiment is echoed several times, highlighting concerns about safety when walking around at night. The neighborhood’s activity level can be both a draw and a drawback, depending on one's tolerance for noise and desire for nighttime exploration.
In summary, the Hollywood Palace Hotel offers a central, lively location perfect for daytime activities and market experiences. However, potential guests should be prepared for a noisy environment and exercise caution during the evening hours.
3 Star
Hollywood Palace Hotel offers an excellent cost-benefit, making it a great choice for a short stay. The hotel is simple yet cozy, providing good facilities and accommodations for up to five people, which are appropriate for its three-star rating. Guests have found it fantastic for the cost with many highlighting it as a great value and worth the price. The hotel lives up to its three-star designation, offering adequate and appropriate services and facilities. However, some guests noted that the hotel did not entirely meet the advertised expectations on the website. Overall, this hotel provides a good balance of value and comfort for budget-conscious travelers.
No, Hollywood Palace Hotel doesn't have any pool.
No, a spa isn't available at Hollywood Palace Hotel.
No, Hollywood Palace Hotel doesn't allow dogs.
Yes, parking facilities are available at Hollywood Palace Hotel.