Aparecida, Avenida Itaguassu , 832-22.853435,-45.23966(Show on Map)
7.5
Good
+5 Photos
+5 Photos
+ 3 Photos3
Checkin - Checkout dates
1 Room2 Guests
Info
Summary of reviews
Hotel Benfica in Aparecida is widely appreciated for its enviable location, especially its proximity to the Basilica of Our Lady of Aparecida, making it convenient for visitors intending to explore the religious site. The hotel is also close to various local amenities, such as restaurants, shops and a small market, adding to its appeal for travelers.
The breakfast experience at Hotel Benfica receives consistent praise for its variety and quality. Guests frequently commend the fresh and diverse food options available, including excellent coffee, making for an inviting start to the day. Despite minor critiques regarding the availability of natural juice and increased fruit selection, the overall consensus highlights the breakfast as a standout feature that often exceeds guest expectations.
Staff performance at the hotel is another high point with numerous reviews mentioning the attentive, friendly and professional demeanor of the employees. The receptionists, in particular, are noted for their warm welcomes and helpful service, contributing to an enhanced guest experience.
While the hotel excels in location, breakfast and staff friendliness, it faces challenges in other areas. The accommodations are described as simple and functional, but often fall short in cleanliness and maintenance. Issues such as small, poorly ventilated rooms, dated furnishings and inconsistent cleanliness were common complaints. Noise levels and unreliable Wi-Fi further detracted from the guest experience.
Parking also presents difficulties with many guests finding the garage small and poorly designed for larger vehicles. Limited spaces and additional charges for parking add to the inconvenience.
In summary, Hotel Benfica offers a compelling choice for travelers due to its excellent location, commendable breakfast and welcoming staff. However, it would benefit from addressing cleanliness, room condition and parking issues to enhance the overall guest experience.
Parking
This hotel in Aparecida has private parking available nearby. Note that there might be a fee and reservation could be required.
Family
Room Types
Standard Double RoomThe double room features air conditioning, a minibar, as well as a private bathroom boasting a shower and a hairdryer. This double room offers a wardrobe, a flat-screen TV and city views.
Standard Triple RoomThe triple room features air conditioning, a minibar, as well as a private bathroom boasting a shower and a hairdryer. This triple room offers a wardrobe, a flat-screen TV and city views. The unit has 2 beds.
Classic Quadruple RoomThe quadruple room features air conditioning, a minibar, as well as a private bathroom boasting a shower and a hairdryer. The unit has 3 beds.
Family RoomThe family room offers air conditioning, a minibar, as well as a private bathroom featuring a shower and a hairdryer. This family room provides a wardrobe and a flat-screen TV. The unit offers 4 beds.
Guest Reviews
7.5
Good
Review Summaries
Location
Hotel Benfica in Aparecida boasts an enviable location, as highlighted by numerous guests. It is especially praised for its close proximity to the Basilica of Our Lady of Aparecida with many guests noting that the hotel is just a stone's throw away from one of the sanctuary's entrances. This makes it incredibly convenient for those planning to visit the basilica, allowing all tours and activities to be done on foot. Guests also appreciate the hotel's nearness to local amenities, including restaurants, shops and a small market, all within a short walking distance.
Aside from its location, visitors have lauded the hotel for its cleanliness, customer service and the quality of its breakfast, which features varied and fresh products. The combination of a strategic position close to cultural and religious landmarks, along with good service and amenities, makes Hotel Benfica a favorable choice for travelers visiting Aparecida.
Breakfast
Hotel Benfica offers a breakfast experience that consistently receives high praise from its guests. Renowned for its great variety and well-prepared offerings, the breakfast caters to diverse tastes and preferences. Guests frequently highlight the excellent and delicious coffee that accompanies the morning meal, adding an appreciated touch to the overall experience.
The breakfast spread is described as very complete and wonderfully varied, featuring numerous options for snacks and drinks, ensuring that there's something for everyone. The food is not only plentiful but also frequently replenished, maintaining a fresh and inviting atmosphere. Guests appreciate the very tasty and diversified selections, which include everything from simple but satisfying options to more elaborate choices.
While the majority of reviews are overwhelmingly positive, a few guests noted areas for improvement, such as the availability of natural juice and a greater selection of fruits. Additionally, some mentioned that the breakfast tables can be very close together and a handful of reviews hinted at limited options in terms of sweets or specific items like scrambled eggs and cheese bread.
Despite minor critiques, the general consensus points to a great start to the day at Hotel Benfica with many guests finding the breakfast to exceed their expectations and complement the hotel's good location.
Rooms
Hotel Benfica offers simple, functional accommodations that can be sufficient for a short stay. Some guests found their rooms clean and adequately maintained, appreciating the good-sized space and comfortable, albeit firm, beds. The availability of key amenities like air conditioning, minibars and televisions also contributed to a satisfactory experience for certain visitors.
However, several aspects of the rooms need considerable improvement. Many found the rooms rather cramped and suffering from poor ventilation with the additional beds in family rooms exacerbating the lack of space. Cleanliness was another recurring issue with reports of mold on walls, ceilings and bathrooms, as well as stained bedding and dirty floors. The bathrooms, often described as tiny and minimally maintained, were highlighted for mold, leaks and a general need for thorough cleaning.
Noise levels were also a concern with poor insulation making the rooms uncomfortably loud. Some guests noted dysfunctional air conditioning units and limited room lighting. Furniture and fittings appeared dated and in need of upgrades with broken floors and improper furnishings further diminishing the overall appeal.
Additionally, the small, difficult-to-navigate garage and unreliable Wi-Fi marred the stay for some guests. Despite these issues, the hotel’s prompt room service and some instances of clean, functional bathrooms left a few visitors pleasantly surprised.
Overall, while Hotel Benfica provides some basic, clean accommodations, it requires significant improvements in room size, cleanliness and maintenance to meet guest expectations.
Beds
Hotel Benfica offers a mixed experience when it comes to bed comfort. On a positive note, many guests highlighted the comfortable and large beds with some mentioning the delight of a king-size bed. However, there are several critical points to consider. Issues such as visible dirt, moldy sheets and inconsistent bed heights were raised, alongside complaints about the pillows and mattresses being uncomfortable or in poor condition. The hotel may benefit from addressing these cleanliness and comfort issues to enhance guest satisfaction.
Cleanliness
Hotel Benfica offers a range of experiences when it comes to cleanliness with mixed feedback from past guests. Many have highlighted the positive aspects, noting that the rooms were clean and well-maintained with everything in order. Cleanliness around the hotel generally receives praise, particularly with some guests describing the overall environment as very clean and giving high marks for comfort due to cleanliness. The bathrooms, in some instances, were reported to be clean as well.
However, several reviews indicate that cleanliness can be inconsistent. Some guests pointed out areas needing improvement, such as walls, ceilings and shower stalls. Specific issues about room cleanliness included dirty sheets, mold on walls, stains on towels and unpleasant smells in bathrooms. A few guests mentioned that essential toiletries like face towels and shampoo were missing and the bathroom sanitation standards did not meet expectations.
In summary, while some guests had very positive experiences regarding cleanliness at Hotel Benfica, others found significant shortcomings, indicating that the hotel might need some updates and more consistent cleaning practices.
Staff
The staff at Hotel Benfica consistently receive high praise from guests for being attentive, kind and friendly. The receptionists, in particular, often stand out for their excellent service and warm welcomes. Many reviews mention the professionalism and politeness of the employees, highlighting their helpful and agile assistance. Guests frequently feel well-served and the overall commendations point to a very welcoming atmosphere created by the staff. Specific employees, like Junior, have left a notable positive impression, further underscoring the commitment and quality of service provided. While there are occasional remarks about areas needing improvement, the overwhelming consensus is that the staff's dedication and friendliness significantly enhance the guest experience at Hotel Benfica.
Parking
Hotel Benfica offers a parking experience that leans towards the inconvenient for many guests. Numerous reviewers have highlighted the small and narrow garage, which is particularly challenging for larger vehicles like SUVs. The spaces are tight and the garage only accommodates a limited number of cars, making it imperative to arrive early or seek alternative parking. Additionally, parking at Hotel Benfica incurs a separate charge, adding to the logistical considerations guests need to bear in mind. For those driving compact cars and willing to navigate a somewhat cramped space, the hotel parking might still be manageable, though overall, it is frequently described as frustrating and inadequate.
FAQ
No, Hotel Benfica doesn't have any pool.
No, a spa isn't available at Hotel Benfica.
No, Hotel Benfica doesn't allow dogs.
Yes, parking facilities are available at Hotel Benfica.
