Hotel Santo Graal
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Summary of reviewsHotel Santo Graal stands out for its prime location directly across from the Basilica, making it an excellent choice for visitors eager to explore the National Sanctuary. Guests consistently praise the hotel's convenience with easy access to the Basilica and secure parking facilities. The proximity and scenic views of the Sanctuary enhance the experience for many, contributing to a favorable stay.
One of the hotel's most lauded features is its breakfast service, often described as excellent and extraordinary. Guests enjoy a variety of appetizing options including fruits, cakes, breads, cold cuts and beverages, which cater to diverse tastes. The breakfast venue and service also receive high commendation, adding to the overall positive morning experience. Dinner at the hotel also earns high marks for its variety, quality and the presence of good wine options, though some guests feel the price doesn't always match the value.
The cleanliness of Hotel Santo Graal receives widespread praise. Rooms and public areas are well-maintained and organized, contributing to a hygienic and comfortable environment. However, there are sporadic complaints regarding bathroom cleanliness and some inadequately prepared rooms upon arrival.
The staff at Hotel Santo Graal are consistently highlighted for their exceptional service and professionalism. Guests frequently mention the warm hospitality and attentiveness of the staff, specifically pointing out individuals like Lígia and Ivoni for their outstanding service. This friendly and helpful demeanor greatly enhances the guest experience.
While the general infrastructure of the hotel is praised, the rooms present a mixed bag of reviews. Although they are consistently noted for their cleanliness and some coziness, issues like small size, lack of soundproofing and maintenance problems such as clogged showers and old beds detract from the overall enjoyment. Bedding quality also appears to be an area needing improvement with many guests finding the mattresses and pillows uncomfortable.
Other amenities such as free Wi-Fi and parking yield mixed reviews. While some guests benefit from good internet connectivity, others find it weak or unreliable. The parking facilities receive praise for their convenience and security but some guests report disorganization and noise disruptions.
Overall, Hotel Santo Graal offers a valuable experience primarily due to its strategic location, excellent breakfast service and outstanding staff. Improvements in room comfort, better internet connectivity and consistent parking organization could further enhance the guest experience. Its offerings make it a generally recommended option for visitors looking to stay close to the Basilica while enjoying a welcoming atmosphere.
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One of the hotel's most lauded features is its breakfast service, often described as excellent and extraordinary. Guests enjoy a variety of appetizing options including fruits, cakes, breads, cold cuts and beverages, which cater to diverse tastes. The breakfast venue and service also receive high commendation, adding to the overall positive morning experience. Dinner at the hotel also earns high marks for its variety, quality and the presence of good wine options, though some guests feel the price doesn't always match the value.
The cleanliness of Hotel Santo Graal receives widespread praise. Rooms and public areas are well-maintained and organized, contributing to a hygienic and comfortable environment. However, there are sporadic complaints regarding bathroom cleanliness and some inadequately prepared rooms upon arrival.
The staff at Hotel Santo Graal are consistently highlighted for their exceptional service and professionalism. Guests frequently mention the warm hospitality and attentiveness of the staff, specifically pointing out individuals like Lígia and Ivoni for their outstanding service. This friendly and helpful demeanor greatly enhances the guest experience.
While the general infrastructure of the hotel is praised, the rooms present a mixed bag of reviews. Although they are consistently noted for their cleanliness and some coziness, issues like small size, lack of soundproofing and maintenance problems such as clogged showers and old beds detract from the overall enjoyment. Bedding quality also appears to be an area needing improvement with many guests finding the mattresses and pillows uncomfortable.
Other amenities such as free Wi-Fi and parking yield mixed reviews. While some guests benefit from good internet connectivity, others find it weak or unreliable. The parking facilities receive praise for their convenience and security but some guests report disorganization and noise disruptions.
Overall, Hotel Santo Graal offers a valuable experience primarily due to its strategic location, excellent breakfast service and outstanding staff. Improvements in room comfort, better internet connectivity and consistent parking organization could further enhance the guest experience. Its offerings make it a generally recommended option for visitors looking to stay close to the Basilica while enjoying a welcoming atmosphere.
Family Friendly Hotel
This family-friendly hotel includes an outdoor pool, sauna, and an arcade/game room. Dining options include a restaurant and a coffee shop/cafe, along with a bar and a poolside bar. It also provides a playground, billiards, and chess.
Business Hotel
This hotel provides standard amenities suitable for business travel. Its central location offers convenience for accessing local businesses and attractions.
Hotel with Parking
Situated in Aparecida, this hotel offers free private parking. It features internal parking facilities capable of accommodating both cars and buses.
EV charging stations
Accessible Hotel
Mentioned as having accessibility features, including being accessible for wheelchair users, having elevators, and grab bars near the toilet.
3-Star Hotel
Hotel Santo Graal is well-regarded for its good service and amenities. It provides a comfortable stay and is conveniently located near the city center, making it easy to access local attractions.
Hotel with Outdoor Pool
This hotel provides an outdoor pool and a sauna. It also features complimentary Wi-Fi, an arcade/game room, and tour/ticket assistance. Guests can relax at the poolside bar.
Hotel with EV Charging Stations
Hotel Taking Steps Towards Sustainability
Dog Friendly Hotel
Hotel with Swimming Pool
Heated Pool Outdoor Pool
Hotel with Gym
Hotel with Heated Pool
Guest Reviews
Nestled just across the street from the Basilica, Hotel Santo Graal offers an exceptional location for visitors seeking quick and easy access to this renowned spiritual site. Reviewers consistently praise the hotel's prime positioning, noting it is just a short walk away from the Basilica, making it an ideal choice for those who wish to visit the National Sanctuary.
Guests appreciate the convenience of the hotel's location, which also offers great parking facilities and a straightforward route to the Basilica. Many reviews highlight the excellent views available from the hotel, especially of the Sanctuary, enhancing the spiritual experience.
The hotel's infrastructure and services receive positive mentions with guests frequently complimenting the clean, comfortable accommodations and the attentive, polite staff. The breakfast service also garners high praise, described as wonderful, tasty and fresh, contributing to a pleasant overall experience.
Despite occasional comments about the room quality not matching the price, the favorable remarks on location, staff service and breakfast far outweigh the negatives, making Hotel Santo Graal a recommended stay for visitors focused on proximity to the Basilica and a welcoming atmosphere.
Hotel Santo Graal consistently receives high praise for its breakfast offerings. Guests describe the breakfast as excellent, outstanding and even extraordinary. Many highlight the variety and the quality of the food with multiple options available to cater to different tastes. Words like hearty, delicious and plentiful frequently appear in reviews, suggesting a well-rounded and satisfying experience.
Varied selections such as fruits, cakes, breads, cold cuts and beverages are regularly mentioned, indicating a diverse menu that adds to the appeal. The abundance of choices seems to meet the expectations of guests with some stating it's one of the best breakfasts they've ever had and noting that the meals are very appetizing.
The breakfast location and service also receive commendation. Reviewers appreciate the convenient setting and impeccable service, adding to the overall positive experience. While a few reviews mention that breakfast could be better or describe it as average, the overwhelming consensus is that the hotel offers a wonderful and complete breakfast experience, often highlighted alongside positive remarks about the location and staff hospitality.
The dinner experience at Hotel Santo Graal receives generally positive remarks from guests. Many appreciated the exceptional and wonderful dinners, highlighting the great service and variety of options available. There are commendations for the delicious and varied meals, which extend from breakfast through to dinner. Several reviews noted the excellent lunch and dinner offerings at the hotel restaurant with specific mentions of hearty and appetizing servings. The dinner buffet was praised for its good variety and quality and the à la carte options at the pool bar come recommended, though diners are advised to bring their phones as the menu is digital. The presence of great wine options further enhances the dining experience.
However, some guests felt that the dinner could be better given the price, pointing out that the restaurant could be quite expensive for what it offered. A few reviews mentioned that the meals were bland or poorly prepared and there were instances of guests needing to verify their meal plans. Despite these critiques, the overall sentiment is that Hotel Santo Graal provides a satisfactory and often delightful dining experience, making on-site meals a convenient and enjoyable choice for many.
At Hotel Santo Graal, the guest reviews suggest a mixed experience when it comes to the rooms. The most consistently positive aspect across the feedback is the cleanliness of the rooms, which guests repeatedly commend. The accommodations are described as very clean and comfortable with some rooms being well-lit and well-ventilated. However, these positive traits are often overshadowed by significant drawbacks.
Space appears to be a major concern. Many guests found their rooms extremely small, sometimes cramped to the point of discomfort, particularly if more than two people were sharing the room. The bathrooms also received criticism for being exceptionally tiny and in some cases lacking basic facilities like exhaust fans. Some guests encountered maintenance issues, such as clogged showers, malfunctioning toilets and broken air conditioning units.
Additionally, there were complaints about the age and condition of the furnishings with old and uncomfortable beds noted specifically. Noise was another issue for some, exacerbated by a lack of soundproofing.
In summary, while Hotel Santo Graal offers clean and, in some cases, cozy accommodations, the rooms often fall short in terms of space, maintenance and comfort, which detracts from the overall experience.
Guests have had varied experiences with the beds at Hotel Santo Graal. On the positive side, some found the beds comfortable, noting that they enjoyed their stay. However, many reviews pointed out issues such as mattresses being either too hard or too soft with an overall consensus that the quality could be improved. Several comments highlighted that the mattresses felt either too firm, like plywood or too soft, lacking the support that would ensure a good night's sleep. Pillows also received mixed reviews, being described as thin and of poor quality.
Moreover, the beds often came across as too small for some guests and multiple reviews suggested that updating to box springs could enhance comfort. There were also mentions of old and noisy bedding facilities that disrupted sleep. The double beds, in particular, were noted to be small and sometimes inconveniently placed in the room, making it difficult to move around.
In summary, while some guests found the beds acceptable, a significant number suggested that improvements in mattress quality, bed size and pillow comfort could greatly enhance the sleeping experience at Hotel Santo Graal.
'Hotel Santo Graal' receives high praise for its overall cleanliness and organization. Multiple guests found their rooms to be very clean, well-maintained and organized, contributing to a comfortable stay. The hotel’s general areas, including the dining hall, were also frequently sanitized, ensuring a hygienic environment throughout. Many reviewers were impressed by the impeccable cleaning standards, describing the rooms as clean and fragrant.
However, there are some inconsistencies in the reviews. A few guests reported issues with bathroom cleanliness, mentioning poorly cleaned or leaking fixtures. Another concern was that some rooms were not prepared adequately upon arrival with a notable mention of unclean bedding and insufficient towels. Despite these issues, the majority of feedback highlights the hotel's strong focus on maintaining a clean and welcoming atmosphere with many guests willing to return and recommend the hotel to others due to its satisfactory cleanliness and good location.
Hotel Santo Graal consistently impresses with its exceptional service and professionalism, offering a warm and welcoming atmosphere for its guests. The staff's politeness and helpfulness are frequently praised, from the attentive reception team to the efficient valet service. Visitors often highlight the extraordinary service they receive, especially noting that employees are quick to resolve any issues that arise during their stay.
The reception team stands out for its cordiality and willingness to assist, making guests feel valued and well cared for. Specific mentions of exceptional individuals like Lígia and the head of cleaning, Ivoni, further underline the personalized and considerate service guests can expect.
Overall, the dedication and friendliness of the staff contribute significantly to the positive experience, providing a perfect balance of professional and friendly interaction. While there are occasional lapses in service, such as confusion with meals or less positive encounters at check-out, these instances appear to be outliers in an otherwise stellar track record.
In conclusion, Hotel Santo Graal's staff exemplifies excellent hospitality, ensuring that every guest’s stay is pleasant and comfortable with commendable attention to detail and a willingness to go above and beyond.
Hotel Santo Graal offers a good value for its price point, providing guests with a calm and happy atmosphere during their stay. A nice perk is the availability of free Wi-Fi. However, while a few guests had a wonderful experience with the internet, others encountered significant issues. Several reviews mentioned that the Wi-Fi signal in the rooms was very weak or didn't work at all. This inconsistency suggests that while some areas of the hotel might have reliable internet, other parts might struggle with connectivity. For those prioritizing stable internet access, this might be an important consideration.
Hotel Santo Graal offers a mix of experiences when it comes to parking facilities. The hotel provides parking both in front and at the back and there is also a small lot equipped for guests' cars. Some reviews highlight the convenience and security of the private and spacious parking. The location of the parking is also praised by many, who found it easy to access popular nearby attractions, such as the Sanctuary of Aparecida, often leaving their cars parked all day. However, feedback indicates that the organization of the parking area could be improved. Instances of disorganization and slow service have been noted and some guests encountered minor inconveniences such as being directed to a location where pigeons caused issues. Additionally, the early morning noise from tour buses may disrupt light sleepers. Despite these challenges, many guests appreciated the overall accessibility and convenience of parking at the hotel.
Hotel Santo Graal offers several convenient amenities for families with children, including a well-equipped area for warming up and sterilizing baby bottles. The hotel provides a variety of meals and a large pool, contributing to a comfortable stay. It maintains a family-friendly atmosphere with good service. The on-site dining options add to the convenience for families preferring to have all meals within the hotel. However, rooms may feel cramped for more than three occupants. Guests staying during the week reported a smoother experience without any notable issues.
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Location
Guests appreciate the convenience of the hotel's location, which also offers great parking facilities and a straightforward route to the Basilica. Many reviews highlight the excellent views available from the hotel, especially of the Sanctuary, enhancing the spiritual experience.
The hotel's infrastructure and services receive positive mentions with guests frequently complimenting the clean, comfortable accommodations and the attentive, polite staff. The breakfast service also garners high praise, described as wonderful, tasty and fresh, contributing to a pleasant overall experience.
Despite occasional comments about the room quality not matching the price, the favorable remarks on location, staff service and breakfast far outweigh the negatives, making Hotel Santo Graal a recommended stay for visitors focused on proximity to the Basilica and a welcoming atmosphere.
Breakfast
Varied selections such as fruits, cakes, breads, cold cuts and beverages are regularly mentioned, indicating a diverse menu that adds to the appeal. The abundance of choices seems to meet the expectations of guests with some stating it's one of the best breakfasts they've ever had and noting that the meals are very appetizing.
The breakfast location and service also receive commendation. Reviewers appreciate the convenient setting and impeccable service, adding to the overall positive experience. While a few reviews mention that breakfast could be better or describe it as average, the overwhelming consensus is that the hotel offers a wonderful and complete breakfast experience, often highlighted alongside positive remarks about the location and staff hospitality.
Dinner
However, some guests felt that the dinner could be better given the price, pointing out that the restaurant could be quite expensive for what it offered. A few reviews mentioned that the meals were bland or poorly prepared and there were instances of guests needing to verify their meal plans. Despite these critiques, the overall sentiment is that Hotel Santo Graal provides a satisfactory and often delightful dining experience, making on-site meals a convenient and enjoyable choice for many.
Rooms
Space appears to be a major concern. Many guests found their rooms extremely small, sometimes cramped to the point of discomfort, particularly if more than two people were sharing the room. The bathrooms also received criticism for being exceptionally tiny and in some cases lacking basic facilities like exhaust fans. Some guests encountered maintenance issues, such as clogged showers, malfunctioning toilets and broken air conditioning units.
Additionally, there were complaints about the age and condition of the furnishings with old and uncomfortable beds noted specifically. Noise was another issue for some, exacerbated by a lack of soundproofing.
In summary, while Hotel Santo Graal offers clean and, in some cases, cozy accommodations, the rooms often fall short in terms of space, maintenance and comfort, which detracts from the overall experience.
Beds
Moreover, the beds often came across as too small for some guests and multiple reviews suggested that updating to box springs could enhance comfort. There were also mentions of old and noisy bedding facilities that disrupted sleep. The double beds, in particular, were noted to be small and sometimes inconveniently placed in the room, making it difficult to move around.
In summary, while some guests found the beds acceptable, a significant number suggested that improvements in mattress quality, bed size and pillow comfort could greatly enhance the sleeping experience at Hotel Santo Graal.
Cleanliness
However, there are some inconsistencies in the reviews. A few guests reported issues with bathroom cleanliness, mentioning poorly cleaned or leaking fixtures. Another concern was that some rooms were not prepared adequately upon arrival with a notable mention of unclean bedding and insufficient towels. Despite these issues, the majority of feedback highlights the hotel's strong focus on maintaining a clean and welcoming atmosphere with many guests willing to return and recommend the hotel to others due to its satisfactory cleanliness and good location.
Staff
The reception team stands out for its cordiality and willingness to assist, making guests feel valued and well cared for. Specific mentions of exceptional individuals like Lígia and the head of cleaning, Ivoni, further underline the personalized and considerate service guests can expect.
Overall, the dedication and friendliness of the staff contribute significantly to the positive experience, providing a perfect balance of professional and friendly interaction. While there are occasional lapses in service, such as confusion with meals or less positive encounters at check-out, these instances appear to be outliers in an otherwise stellar track record.
In conclusion, Hotel Santo Graal's staff exemplifies excellent hospitality, ensuring that every guest’s stay is pleasant and comfortable with commendable attention to detail and a willingness to go above and beyond.
Wi-Fi
Parking
Family
Yes, Hotel Santo Graal has pool(s) that belong to one or more of the following categories: Heated Pool, Outdoor Pool.
No, a spa isn't available at Hotel Santo Graal.
Yes, Hotel Santo Graal welcomes dogs.
Yes, parking facilities are available at Hotel Santo Graal.
Yes, Hotel Santo Graal has a gym.
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