Please select your travel dates to see rates and availability
Check In
Check Out
1 room2 guests1 room, 2 guests
Info
Summary of reviews'Arcas de Agua' receives broad commendation for its tranquil location near Cuenca, blending convenience with a serene village atmosphere. Guests frequently applaud the hotel's cleanliness and spacious, comfortable rooms. The hospitable and efficient staff, headed by friendly owners, contributes significantly to an enjoyable stay with many visitors expressing a desire to return.
Dining receives high marks with guests enjoying the affordable, high-quality meals at the hotel's restaurant, which features a varied menu and attentive service. Breakfast offerings, though receiving some criticism for limited variety, are generally valued for their taste and reasonable pricing.
The hotel offers good parking and is family-friendly, providing an environment conducive to restful nights essential for families with young children. The outdoor pool, while modest in size, adds to the appeal, especially for families and those looking to relax.
However, 'Arcas de Agua' isn't without its imperfections. Issues such as inconsistent WiFi, minor room maintenance needs and the occasional noise disturbance have been reported. Beds also receive mixed reviews with some guests noting discomfort and the need for upgrades.
In summary, 'Arcas de Agua' is celebrated for its location, cleanliness, friendly staff and dining experiences. While there are areas for improvement, the hotel's overall value and welcoming atmosphere make it a desirable choice for travelers exploring Cuenca and its surrounds. Show more
Read review summaries for all categories
Categories
Family Friendly Hotel
This is a family-friendly hotel with a great family atmosphere, ideal for those planning a trip with loved ones. It offers lovely family rooms that cater well to the needs of various family members, making it a welcoming place for family uniting experiences. The hotel treats its guests like family, upholding identity family expectations and ensuring everyone feels at home.
Hotel with Outdoor Pool
This family-run hotel is set in the countryside, 8 km from Cuenca, and features gardens with an outdoor pool. Its tranquil location and outdoor amenities provide a relaxing experience.
Hotel with Swimming Pool
Outdoor Pool
Cheap Hotel
Accessible Hotel
Small Hotel
Room Types
Double or Twin RoomAll rooms are heated and have tiled floors, a TV and wardrobe. The private bathroom comes with a hairdryer and a shower or bath tub.
Economy Double RoomThis double room comes with 1 double bed.
Please note that it is not possible to add cots or extra beds in this room.
Guest Reviews
8.0
Very Good
Location
The guest reviews highlight the excellent location of the hotel 'Arcas de Agua', emphasizing its close proximity to the city of Cuenca, which is just a short drive away. Visitors appreciate the tranquility of the village setting, finding it ideal for those who prefer a peaceful environment while still being near Cuenca's vibrant attractions. The hotel's strategic location makes it a convenient base for exploring not only Cuenca but also nearby sites like Ciudad Encantada and the Cuervo River source.
Guests frequently mention the cleanliness, comfortable beds and the friendliness of the staff, enhancing the overall experience. The hotel also boasts good parking availability, making it perfect for travelers with cars. The combination of a quiet village atmosphere and easy access to Cuenca offers a harmonious blend of relaxation and convenience.
Perfect for both short stopovers and extended visits to the area, 'Arcas de Agua' provides great value for its location and facilities, ensuring a pleasant stay for those wanting to explore Cuenca and its surroundings while enjoying the calm of a serene village.
Breakfast
Arcas de Agua offers an option for breakfast at their on-site restaurant and café with some reviews praising the good quality of the food, specifically mentioning great and delicious breakfast experiences at reasonable prices. The breakfast items that received positive feedback include tomato toast with oil, which was noted for its excellent quality and the availability of a bar providing complete breakfasts. However, several reviews pointed out that the breakfast lacks variety, often limited to toast and processed pastries. Some guests mentioned experiencing a lack of breakfast availability after a certain time or found the service unsatisfactory with specific complaints about greasy margarine and canned juice. Despite these mixed experiences, those who enjoyed their meals highlight the affordable pricing and good taste as notable positives.
Dinner
Guests at Arcas de Agua have consistently praised the hotel's dining experience for its excellent quality and affordability. The restaurant is frequently highlighted for its delicious and varied menu with many noting the exceptional value for money. Patrons appreciate the ability to choose from both a set menu and customizable options, ensuring that all preferences are catered to.
The hotel's restaurant is also commended for its attentive and friendly service. Visitors mention the kindness and professionalism of the staff and how they accommodate late arrivals by serving dinner even after kitchen hours. The terrace offers an enjoyable dining environment for lunch and dinner, further enhancing the dining experience.
Guests particularly enjoyed the pastries and found the overall affordability of the restaurant noteworthy. While the majority of reviews are positive, a few have pointed out occasional delays in service. Despite this, the high quality of food served, from simple comfort dishes to more elaborate meals, has left a lasting impression.
For those planning to dine during their stay, it is advisable to make reservations, especially on weekends, due to the restaurant's popularity. The convenience of on-site dining is a significant perk with many visitors enjoying memorable dinners by the pool or in the bar downstairs. Overall, the restaurant at Arcas de Agua stands out as a key highlight, offering great food in a comfortable and welcoming setting.
Rooms
Arcas de Agua offers a mixed experience with its accommodations predominantly receiving praise for their cleanliness and spaciousness. Many guests commend the rooms for being very well-maintained and tidy, often noting them as bright and providing external views. The comfortable and cozy atmosphere is appreciated, making it suitable for both short and long stays. Those seeking larger accommodations also find satisfaction in the hotel with several reviews mentioning the rooms’ generous size and adequate furnishings.
However, guests do highlight certain areas in need of improvement. Some rooms, particularly those on the smaller side, have issues such as broken curtains and insufficient heating. Occasional noise disturbances from the hotel's bar and other minor issues like a faint smell of tobacco or mold in the shower detract from the experience for some visitors. Despite these drawbacks, the overall perception of the hotel remains positive, especially considering the quality-price ratio, making it a practical choice for travelers seeking clean, comfortable and well-located accommodations.
Beds
Reviews of the beds at 'Arcas de Agua' present a mixed picture. While many guests praised the beds as very comfortable and some even described them as super comfortable, a significant number of guests felt the beds were either a bit uncomfortable or outright uncomfortable. Some noted specific issues such as sunken mattresses, noisy bed frames and uncomfortable pillows. There were also comments on the small size of the beds and thin pillows. Pillows, in particular, seemed to be a consistent point of dissatisfaction, occasionally described as stained or extremely uncomfortable. Despite these concerns, the beds still received positive remarks for their softness and good size from various guests. The hotel could benefit from upgrading its mattresses and pillows to address these recurring issues.
Cleanliness
Arcas de Agua consistently garners praise for its outstanding cleanliness. Guests frequently highlight the immaculate condition of the accommodation, emphasizing that all areas, including rooms and bathrooms, are impressively clean and well-maintained. The rooms are described as both clean and comfortable, providing a peaceful environment free from street noise. The dedication to cleanliness is evident with mentions of attentive cleaning staff and a wonderfully clean overall atmosphere. The high standard of cleanliness is complemented by friendly owners, making for a welcoming stay. Visitors also appreciate the good value for the quality provided with the hotel maintaining a consistent reputation for its excellent hygiene and attentive service.
Staff
The reviews for Arcas de Agua consistently highlight the exceptional friendliness and attentiveness of the staff. The personnel, including the waiters and cooks, receive high praise for being kind, fast and efficient. The cleanliness and cozy decoration of the establishment further enhance the overall experience, while the top-notch restaurant adds to the charm.
Guests often mention specific individuals, noting the kindness and helpfulness of Pilar, the owner and her family. The reception staff, while occasionally receiving mixed feedback, is generally appreciated for their pleasant and attentive service. The restaurant staff, in particular, is frequently commended for their competence and unwavering kindness.
Despite a few criticisms regarding the reception and feels of overwork among some employees, the overwhelmingly positive feedback from visitors underscores that the warmth and dedication of the staff significantly contribute to making stays at Arcas de Agua memorable and homely. Many guests express a desire to return, highlighting both the excellent service and the clean, welcoming environment.
Wi-Fi
Arcas de Agua offers a mixed experience when it comes to internet connectivity. While some guests noted that the WiFi worked well, there were several comments highlighting issues. Specifically, the WiFi does not seem to reach the rooms adequately, leading to poor or erratic connections for many. The coverage appears to be limited, often not extending beyond the main hotel room area. For those who require a consistent and strong internet connection throughout their stay, this aspect of the hotel might be a concern. However, for basic browsing or short online activities, it may suffice.
Pool
Arcas de Agua boasts a pool that receives mixed reviews from guests, yet it clearly plays a central role in many visitors' experiences. On the positive side, the pool is frequently highlighted as a great feature with some reviewers describing it as fantastic, perfect and very inviting. It's appreciated for offering a good place to relax and have a quick swim, particularly emphasized by families who found it a playful spot for children. The pool area includes an outdoor terrace and a garden, creating a pleasant and inviting atmosphere.
However, the pool's size and condition draw some criticism. It's mentioned that the pool is small to medium-sized and in need of updates with suggestions that the floor could be improved and that there aren't adequate areas for drying off. Some guests also reported that the pool was closed during their stay or that it lacked proper cleaning and filtration systems. Despite these issues, many still find the pool to be the best feature of the hotel, complementing the overall comfortable and clean rooms.
Family
Arcas de Agua is a family-friendly hotel that exudes a great family atmosphere and is ideal for those planning a trip with their loved ones. It offers lovely family rooms that cater well to the needs of various family members, making it a welcoming place for family uniting experiences. The hotel treats its guests like family, upholding identity family expectations and ensuring everyone feels at home.
The surrounding town is very quiet, making it perfect for a good night's sleep, which is a big plus for families with young children. Additionally, the local bar-restaurant caters to families, providing convenient dining options close to the hotel. Overall, guests have found their stays at Arcas de Agua to exceed their expectations, deeming it an ideal spot for a family getaway.
Outdoor Pool
Arcas de Agua offers a welcoming outdoor pool that guests often describe as relaxing and clean. The pool, though modest in size, is inviting and well-maintained, making it an ideal spot for guests looking for a refreshing dip. While some have experienced times when the pool was not available for use, visitors generally seem pleased with the pool area. The availability of great drinks nearby further enhances the experience, providing an excellent complement to a leisurely day by the water.
Yes, Arcas de Agua has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Arcas de Agua.
No, Arcas de Agua doesn't allow dogs.
No, parking facilities aren't available at Arcas de Agua.