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Summary of reviewsThe Swan Hotel in Arundel is highly praised across several categories, creating a composite picture of an exceptional hospitality experience.
Situated in the heart of Arundel, the hotel's prime location allows guests easy access to a plethora of local attractions including Arundel Castle, the river and various shops and restaurants. This central yet serene setting, complemented by nearby parking facilities and attractive décor, is repeatedly described as perfect and excellent by delighted visitors.
The breakfast experience at the Swan Hotel stands out for its variety, quality and taste. Offering both continental and traditional English options, the well-cooked meals feature high-quality local ingredients with plenty of choices for specialized diets. The friendly, attentive breakfast service further enhances the dining experience.
Dinner at the hotel's restaurant also receives strong acclaim. Guests frequently describe the food as superbly prepared with a varied and appealing menu that caters to diverse tastes. The cozy and welcoming atmosphere of the restaurant, combined with high-quality meals and the vibrant pub underneath, justify the slightly higher prices and provide a delightful dining experience.
Guest reviews of the rooms are generally positive, highlighting their cleanliness, decorative charm and comfort. While some rooms are smaller and noted for occasional issues like poor lighting or noise, most guests find the rooms spacious and well-maintained with thoughtful extras like feather pillows and fresh milk adding to the appeal.
The hotel's commitment to cleanliness is evident throughout with both rooms and common areas consistently praised for their immaculate upkeep. This attention to detail, along with friendly and diligent housekeeping staff, ensures a clean and comfortable environment for guests.
The staff at the Swan Hotel play a crucial role in creating a welcoming atmosphere. Frequent mentions of their friendliness, helpfulness and professional service highlight the team’s dedication to making each guest’s stay enjoyable. Specific staff members, including the General Manager and bar and breakfast personnel, receive individual accolades for their outstanding service.
The beds in the hotel contribute to a restful stay, often described as very comfortable with high-quality bedding and additional thoughtful touches like pillows on request and bathrobes. Despite occasional remarks about firmness or mattress issues, the overall sentiment is that the beds support a good night’s sleep.
As a four-star establishment, the Swan Hotel consistently meets high standards expected of its rating, delivering a delightful stay with superb service, ambiance and food. The historical charm of the hotel, housed in an old coaching inn with significant period features, adds to its unique appeal, allowing guests to immerse themselves in Arundel’s rich heritage.
Finally, for travelers with pets, the Swan Hotel stands out as a particularly dog-friendly venue. It provides amenities and services designed to accommodate canine companions, from feeding bowls to dog treats, creating a warm and welcoming environment for both pets and their owners.
In summary, the Swan Hotel offers a highly satisfying hospitality experience marked by an excellent location, outstanding dining, clean and comfortable rooms, exceptional staff and welcoming pet-friendly amenities. Show more
Read review summaries for all categories
Categories
Hotel near Golf Courses
This hotel in Arundel is situated near Arundel Castle and is within a short distance of Avisford Park Hotel and its golf course, as well as other golf options in the vicinity.
Historic Hotel
In the heart of the historic market town of Arundel, famous for its medieval castle and Gothic-style cathedral. The Swan Hotel boasts a range of en suite rooms, offering a historic and comfortable stay.
4-Star Hotel
This Grade II listed Victorian building, situated in the heart of Arundel, was completely refurbished in May 2012. It combines traditional comforts with modern 4-star facilities. It offers a wonderful experience in a central location.
Boutique-style Hotel
Dog Friendly Hotel
Romantic Hotel
Small Hotel
Room Types
Small Double RoomEach room has a flat-screen TV and an en suite shower room.
Not available as family room.
Our Snug rooms are warm, inviting, unique and individual with TVs, fine Egyptian cotton linen, and toiletries in en suite bathrooms.
Please note, those rooms have limited space and are more suited for solo travellers or short stays.
Should you wish to request a particular bedroom or configuration, please add this to your booking comments. We will contact you if we are unable to confirm your request.
Superior Double RoomEach room is spacious with a separate double shower and a flat-screen TV. Some bathrooms have a bath. Selected rooms can be converted into family rooms (subject to availability and upon request when booking). Extra bed needs to be confirmed by property, based on availability.
For a little more comfort opt for one of our gorgeous Comfy rooms, which are perfect for snuggling up after a day exploring the town.
Should you wish to request a particular bedroom or configuration, please add this to your booking comments. We will contact you if we are unable to confirm your request.
Luxury Double RoomSpacious rooms with a larger bathroom, some with a deep roll-top bath, and all with a separate double shower. Selected rooms can be converted into family rooms (subject to availability and upon request when booking). Extra bed needs to be confirmed by property, based on availability.
For a little more space to spread out in, opt for one of our stunning Indulgence rooms. Special and spacious, our Indulgence Rooms also afford you the luxury of a bigger bathroom - some with a beautifully deep roll-top bath, a separate double shower perfect for unwinding after a day's sightseeing in West Sussex. Please note that two of these rooms have double shower only. Some rooms can be easily converted into twin or family rooms, please request this on your reservation.
Standard Double RoomNot available as family room.
Our Cosy room is perfectly formed, with a double bed and with all the charm and character of any of our Beautiful Bedrooms. With fine Egyptian cotton linen, bathrobes,slippers, hospitality tray, and toiletries in en suite bathroom.
Should you wish to request a particular bedroom or configuration, please add this to your booking comments. We will contact you if we are unable to confirm your request.
Guest Reviews
8.7
Very Good
Location
The Swan Hotel in Arundel receives glowing praise for its exceptional location, making it a top choice for visitors wanting to explore the charming town. Situated right in the heart of Arundel, the hotel is a short walk from the historic Arundel Castle, the river and an array of shops, restaurants and tea houses. Guests often highlight the convenience of being centrally located, which makes it easy to stroll to various local attractions and amenities.
The hotel's position on the High Street is noted for its proximity to everything guests need, including the train station without sacrificing the quaint and quiet atmosphere of the area. Reviewers repeatedly describe the location as perfect, brilliant and excellent, contributing to a very favorable impression. Additionally, guests appreciate the nearby parking facilities and the hotel's beautiful décor, making it a picturesque spot to return to after a day of exploration.
Overall, the Swan Hotel offers a prime location that is ideal for those wanting to immerse themselves in the historical and cultural offerings of Arundel with the added benefit of friendly staff and delightful dining experiences.
Breakfast
Guests at the Swan Hotel overwhelmingly praise the breakfast experience, highlighting it as a standout feature of their stay. The breakfast offerings are described as excellent with a wide and varied menu that caters to many tastes. Guests mention the availability of both continental options and traditional English dishes, which are well-cooked and taste delicious. The use of high-quality, often local ingredients is also noted frequently, adding to the overall appeal of the meals.
Many reviewers appreciate the plentiful choice and the consistently high quality of the food. Options for specialized diets, including gluten-free and vegan breakfasts, are also praised for their variety and taste. The fresh produce, comprehensive selection and inclusion of a complimentary breakfast with the reservation further enhance the breakfast experience.
Service at breakfast earns high marks as well with many guests noting the friendly, attentive staff who contribute to a positive dining atmosphere. Even details like beautifully made omelettes and the freshness of the fruit are highlighted as exceptional.
Overall, the breakfast at the Swan Hotel is described as one of the best many guests have experienced, setting a high standard that leaves a lasting impression.
Dinner
The Swan Hotel has received strong praise for its dining options, particularly during dinner. Guests consistently describe the food as very good, excellent and even superb, highlighting the delicious flavors and well-prepared dishes. Many reviewers noted the varied and interesting menu, which offers something for everyone, including standout options like the chef's signature fish pie and lamb ribs. Vegetarian and vegan options also receive commendation for their quality.
The restaurant atmosphere is frequently described as cozy and welcoming, enhancing the dining experience. Despite some mentioning that the food and drinks are on the expensive side, the overall sentiment is that the quality justifies the cost. The pub underneath the hotel also garners positive feedback with guests enjoying not only the meals but also the vibrant atmosphere.
The staff's accommodating and friendly nature adds to the delightful dining experiences, making guests feel well cared for. From exquisite five-course meals with complimentary bubbly to the best wings ever, the Swan Hotel's evening meals appear to cater to a wide range of tastes and preferences. The food's excellence extends to breakfast, which is also frequently praised.
In summary, dining at the Swan Hotel seems to be a consistently positive experience, marked by excellent, well-varied menus and a pleasant dining environment. This makes the hotel a highly recommended destination for those who appreciate good food in a comfortable setting.
Rooms
Guests at the Swan Hotel have shared their varied experiences regarding the rooms with an overall positive consensus. Many were delighted by the clean, well-equipped and beautifully decorated rooms. Words like "great," "lovely," and "superb" frequently appeared in descriptions of the rooms, emphasizing their comfort and appeal. Numerous reviewers appreciated the spaciousness of some rooms, finding them comfortable and beautifully done with charming touches and modern amenities. The atmosphere and decor were often highlighted as quaint and historically sensitive, providing a cosy, welcoming environment consistent with the character of the building.
However, some guests noted that several rooms were on the smaller side, described as "snug" or "tiny," which occasionally led to discomfort. Issues such as poor lighting, draughtiness and noise from nearby kitchens or extraction fans did appear in the feedback. There were also mentions of slightly dated bathrooms and the need for minor refurbishments. Despite these minor drawbacks, guests often found the rooms very clean and well maintained. The accommodating service and thoughtful extras like feather pillows, bedtime chocolates and fresh milk were appreciated. The overall perception is of a charming and comfortable stay enhanced by a warm, welcoming staff and attention to detail, making up for the occasional small size or minor inconveniences in some rooms.
Beds
The Swan Hotel's beds have garnered largely positive feedback from guests. The rooms are noted for their comfort and tasteful decoration with beds frequently described as very comfortable, clean and equipped with high-quality bedding. Many guests praised the large, comfortable double beds, finding them cozy and conducive to a restful night's sleep. Additional touches like pillows on request, slippers and bathrobes were appreciated, adding to the overall comfort.
However, some reviews mentioned that the beds could be a bit small or firmer and there were occasional complaints about hard or creaky mattresses. Despite this, the overarching sentiment was that the beds were clean, soft and comfortable, ensuring a pleasant stay. The presence of delicious bedding, multiple pillows and well-maintained linens further enhanced the sleeping experience. Overall, guests found the hotel to offer excellent value for money with beds that supported a good night's rest.
Cleanliness
The Swan Hotel garners high praise for its cleanliness, consistently described as spotlessly clean and immaculately maintained. Reviewers frequently mention clean and tidy rooms with lovely touches that enhance the experience. Rooms are modern, well-equipped and beautifully presented with many guests noting every little detail has been thought of. Housekeeping is described as regular, thorough and faultless with friendly and welcoming cleaning staff contributing to the positive impressions.
Common areas of the hotel are also kept to high standards of cleanliness and tidiness, adding to the overall pleasant environment. Guests find the bathrooms adequately clean, though there's occasional feedback about minor issues such as lack of heating or slight odors. However, these are rare exceptions in an otherwise glowing assessment.
Overall, the Swan Hotel is characterized by exceptional cleanliness, from the rooms and bathrooms to the public areas, meeting and often exceeding guest expectations. The hotel successfully maintains a clean, comfortable and welcoming atmosphere, enhanced by attentive housekeeping and thoughtful room details.
Staff
The Swan Hotel garners high praise for its exceptional staff, consistently noted for their friendliness, helpfulness and professional demeanor. Guests frequently mention the warm and welcoming atmosphere fostered by the team. The staff are described as accommodating, attentive and efficient, ensuring that visitors feel well looked after throughout their stay. Specific team members, including bar and breakfast staff, receive individual commendations for their excellent service and personable interactions. The General Manager is highlighted for their helpfulness and the overall team is lauded for going the extra mile. The housekeeping staff are similarly recognized for their courteous and diligent service. Overall, the hotel staff's dedication to providing superlative service significantly enriches the guest experience at the Swan Hotel.
4 Star
Swan Hotel consistently delivers an exceptional four-star experience, maintaining very high standards across the board. The hotel adheres to four-star service norms, providing a delightful stay for guests. Located in a top-notch area, it offers a lovely ambiance and delectable food. While some guests felt the room prices were on the higher side compared to other similar accommodations, the overall experience aligns well with four-star hotel expectations, ensuring a pleasant visit.
Historic
The Swan Hotel, located by the iconic river in the heart of historic Arundel, exudes olde world charm and elegance. This beautifully appointed hotel is a perfect example of an old coaching inn with its lovely old hostelry ambiance and thoughtfully maintained period property showcasing a significant history. The hotel's historical ambiance is enhanced by its characterful and important status as an old listed building. Nestled in a beautiful small town, the Swan Hotel offers guests a chance to immerse themselves in the rich heritage and timeless charm of this enchanting location.
Dog Friendly
The Swan Hotel is an ideal destination for travelers with canine companions. The hotel is notably dog-friendly, allowing dogs in the courtyard and maintaining a warm and welcoming atmosphere for pets. Guests frequently mention the abundance of beautiful dogs around the premises, indicating a vibrant pet-friendly environment.
The hotel's facilities cater to dogs with care, providing necessities such as feeding bowls upon arrival and even offering a good selection of food and drink options for pets. There are thoughtful touches like dog treats in the rooms that are especially appreciated by guests.
The staff at Swan Hotel receive high praise for their friendliness and for making both guests and their dogs feel genuinely welcomed. Their positive attitude towards pets contributes significantly to the overall experience.
While there was mention of a barking dog in a nearby room, the overwhelming sentiment is one of satisfaction with the hotel's dog-friendly amenities and services. For those traveling with pets, the Swan Hotel offers a pleasant and accommodating stay.
No, Swan Hotel doesn't have any pool.
No, a spa isn't available at Swan Hotel.
Yes, Swan Hotel welcomes dogs.
No, parking facilities aren't available at Swan Hotel.