Bento palace hotel
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Summary of reviewsBento Palace Hotel enjoys a prime location in the heart of the city, offering guests convenient access to numerous amenities such as restaurants, bars, shops and key landmarks like the cathedral and main square. This central positioning allows for easy exploration of the city on foot, making it particularly appealing for those attending events or competitions nearby. The professional and attentive staff further enhance the positive experience, contributing to a pleasant, family-friendly environment.
Breakfast at the hotel is generally well-received with many guests praising the delicious and varied options available. Despite some minor criticisms regarding variety and occasional issues with specific items, most guests find the breakfast to be simple yet satisfying. The restaurant also stands out for its convenient on-site dining, especially during inclement weather with many highlighting the high quality and reasonable pricing of the meals. Although service from certain employees could be improved, the overall dining experience is positively regarded.
Room experiences at Bento Palace Hotel vary widely. Many guests appreciate the spaciousness, cleanliness and comfort of the rooms, particularly the large and cozy beds. However, some reviews point out issues with ventilation, noise, maintenance and outdated facilities. These mixed experiences suggest that while some rooms meet high standards, others could benefit from updates and consistent maintenance.
Cleanliness feedback is mixed as well with some guests noting impeccable standards and pleasant environments, while others report significant hygiene issues such as stained towels and dirty bathroom rugs. This points to possible inconsistencies in housekeeping standards.
The staff at Bento Palace Hotel are frequently highlighted for their exceptional hospitality. Attentive, polite and friendly, the staff members, especially those at reception, receive high praise for their professionalism and dedication to guest satisfaction. Individuals like Everson and a dedicated breakfast staff member are often mentioned for their outstanding service.
Parking facilities are generally appreciated for their convenience, although the tight parking lot and lack of covered spaces pose challenges for some guests. Nonetheless, the availability of parking remains a positive feature for many travelers.
Guest feedback on the beds is generally positive with many finding them comfortable and conducive to a restful sleep. However, there are areas for improvement, particularly regarding the quality and cleanliness of bed linens and the consistency of mattress comfort.
In summary, Bento Palace Hotel offers a centrally-located, family-friendly environment with attentive staff, satisfactory dining options and generally comfortable accommodations, although some areas require attention to ensure a consistently high-quality guest experience.
Breakfast at the hotel is generally well-received with many guests praising the delicious and varied options available. Despite some minor criticisms regarding variety and occasional issues with specific items, most guests find the breakfast to be simple yet satisfying. The restaurant also stands out for its convenient on-site dining, especially during inclement weather with many highlighting the high quality and reasonable pricing of the meals. Although service from certain employees could be improved, the overall dining experience is positively regarded.
Room experiences at Bento Palace Hotel vary widely. Many guests appreciate the spaciousness, cleanliness and comfort of the rooms, particularly the large and cozy beds. However, some reviews point out issues with ventilation, noise, maintenance and outdated facilities. These mixed experiences suggest that while some rooms meet high standards, others could benefit from updates and consistent maintenance.
Cleanliness feedback is mixed as well with some guests noting impeccable standards and pleasant environments, while others report significant hygiene issues such as stained towels and dirty bathroom rugs. This points to possible inconsistencies in housekeeping standards.
The staff at Bento Palace Hotel are frequently highlighted for their exceptional hospitality. Attentive, polite and friendly, the staff members, especially those at reception, receive high praise for their professionalism and dedication to guest satisfaction. Individuals like Everson and a dedicated breakfast staff member are often mentioned for their outstanding service.
Parking facilities are generally appreciated for their convenience, although the tight parking lot and lack of covered spaces pose challenges for some guests. Nonetheless, the availability of parking remains a positive feature for many travelers.
Guest feedback on the beds is generally positive with many finding them comfortable and conducive to a restful sleep. However, there are areas for improvement, particularly regarding the quality and cleanliness of bed linens and the consistency of mattress comfort.
In summary, Bento Palace Hotel offers a centrally-located, family-friendly environment with attentive staff, satisfactory dining options and generally comfortable accommodations, although some areas require attention to ensure a consistently high-quality guest experience.
Family Friendly Hotel
Small Hotel
Guest Reviews
Bento Palace Hotel enjoys a prime location right in the heart of the city, earning consistent praise for its central positioning. Guests have frequently noted the convenience of being close to a wide array of amenities, including restaurants, bars, pastry shops, stores and major commercial areas such as the shopping mall and the main avenue with shops. The proximity to landmarks like the cathedral and the main square further enhances its appeal, making it possible to explore much of the city on foot. Additionally, the hotel's accessibility proved beneficial for those attending events or competitions in the area.
Despite a few mentions of minor drawbacks, such as the distance from the bus station and occasional difficulty in securing an Uber, the overall consensus emphasizes the excellent, very good and great location of the hotel. Furthermore, the pleasant environment and family-friendly atmosphere, along with professional and attentive staff, add to the positive experience at Bento Palace Hotel.
Guests at Bento Palace Hotel have shared mixed feedback about the breakfast offerings, but overall sentiment leans positive. Many reviewers praised the breakfast as very good, great or even excellent, highlighting the delicious and varied options. There were special mentions of items like the wonderful chicken cake and real orange juice. Several comments noted that the breakfast was simple yet tasty and met the necessary expectations. Guests appreciated the honest and satisfactory nature of the meals with some pointing out the well-served and complete range that included fruits, breads, eggs, sausages and cold cuts.
However, there were a few detractors who felt the breakfast lacked variety or mentioned specific issues such as odd-tasting eggs and non-replenished items. Isolated cases of rotten fruits and bugs were also noted, although they were not a common theme in the reviews. Despite these occasional drawbacks, the breakfast at Bento Palace Hotel is generally viewed favorably with many guests enjoying their morning meal and recommending it to others.
The Bento Palace Hotel boasts a restaurant that has received positive reviews from its guests, particularly for its convenience during rainy nights. Diners appreciate the variety in the menu, which includes both executive dishes and snacks. The food served for lunch and dinner is often described as delicious with several mentions of its high quality and good pricing. Many guests highlight the dinner as excellent, enjoying their meals on-site without having to venture out. Although there was a complaint regarding service from an employee named Rafael, overall, the restaurant experience is highly regarded. The facilities, including the dining area, are good, though there is an indication that some renovations may be needed. Nonetheless, the on-location dining option significantly enhances the guest experience with its great breakfast and overall good food offerings.
Bento Palace Hotel offers a range of room experiences that can widely differ among guests. While many highlight the spaciousness and cleanliness of the rooms with some describing them as beautiful and comfortable, other reviews paint a different picture. Certain rooms are reported to be tiny and lacking proper ventilation with some not even having windows. Noise can be an issue, especially in rooms close to the restaurant or those at the ground floor. Some guests have also mentioned issues with maintenance and outdated facilities, which include old bathroom finishes. Despite these drawbacks, some visitors found the rooms reasonably big, good and true to the photos, appreciating the large and comfortable double beds. Overall, it’s clear that while some rooms meet high standards of space and cleanliness, others fall short on modern amenities and comfort.
At Bento Palace Hotel, guest feedback on the beds is mixed but leans towards the positive side in terms of comfort. Many guests have noted the beds as good, comfortable and even very comfortable with some highlighting that the bed was large and comfy and that the bedding was comfy. Soft mattresses were also appreciated, contributing to a generally restful experience.
However, there are significant issues that some guests encountered. A number of reviews pointed out a lack of proper bed linens, such as missing top sheets and bed sheets, which can be an inconvenience. Additionally, instances of poorly washed, very worn out or torn sheets were mentioned, indicating room for improvement in linen quality and cleanliness.
The state of the mattresses was also a point of contention; while some found them comfy, others described them as too hard, likening the experience to sleeping on a board, which disrupted their sleep. The size of the beds and the softness of the pillows also received varied opinions with some guests finding the beds too small or the pillows too thin and soft.
In summary, Bento Palace Hotel offers beds that many guests find comfortable and pleasant to sleep in, though attention to bed linen quality and consistency in mattress comfort could elevate the overall experience.
The cleanliness of Bento Palace Hotel appears to have mixed feedback. While some reviews highlight that rooms are clean, well-maintained and feature a pleasant environment, others note significant issues with hygiene. Guests reported instances of stained towels, sheets, bedspreads and dirty bathroom rugs. Complaints about room and bathroom cleanliness are frequent, including poorly maintained facilities and visible stains. However, several guests praised the cleanliness, mentioning that the rooms are very clean, smell nice and that the cleanliness can be impeccable. It seems the experience of hygiene at this hotel can vary significantly, suggesting possible inconsistencies in housekeeping standards.
The feedback about the staff at Bento Palace Hotel paints a vivid picture of a team that exemplifies hospitality. Guests frequently mention that the staff are attentive, polite and exceptionally friendly, creating a welcoming atmosphere from the moment of check-in. The reception staff, in particular, is noted for their preparedness and willingness to assist, contributing to smooth and efficient check-ins and check-outs.
Notable individual mentions include Everson, who stands out for his friendliness and attentiveness and a particularly dedicated girl at breakfast who ensures guests start their day with a smile. The kitchen and housekeeping staff also receive high praise for their attentiveness, ensuring that guests' needs are met efficiently and courteously.
Overall, the consistent theme in the reviews is the exceptional customer service provided by all employees, creating an environment marked by professionalism and genuine warmth. This dedication to guest satisfaction is a hallmark of Bento Palace Hotel, earning it a reputation for outstanding service and hospitality.
The parking situation at Bento Palace Hotel has garnered mixed feedback from guests. Many appreciated the availability and convenience of parking facilities. However, some guests noted that the parking lot was rather tight, which could be challenging for larger vehicles. While there is a parking area and a spacious garage available, a few reviews highlighted the lack of covered parking and the absence of access control. Despite these concerns, the overall presence of a parking option remains a positive aspect for many travelers.
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Location
Despite a few mentions of minor drawbacks, such as the distance from the bus station and occasional difficulty in securing an Uber, the overall consensus emphasizes the excellent, very good and great location of the hotel. Furthermore, the pleasant environment and family-friendly atmosphere, along with professional and attentive staff, add to the positive experience at Bento Palace Hotel.
Breakfast
However, there were a few detractors who felt the breakfast lacked variety or mentioned specific issues such as odd-tasting eggs and non-replenished items. Isolated cases of rotten fruits and bugs were also noted, although they were not a common theme in the reviews. Despite these occasional drawbacks, the breakfast at Bento Palace Hotel is generally viewed favorably with many guests enjoying their morning meal and recommending it to others.
Dinner
Rooms
Beds
However, there are significant issues that some guests encountered. A number of reviews pointed out a lack of proper bed linens, such as missing top sheets and bed sheets, which can be an inconvenience. Additionally, instances of poorly washed, very worn out or torn sheets were mentioned, indicating room for improvement in linen quality and cleanliness.
The state of the mattresses was also a point of contention; while some found them comfy, others described them as too hard, likening the experience to sleeping on a board, which disrupted their sleep. The size of the beds and the softness of the pillows also received varied opinions with some guests finding the beds too small or the pillows too thin and soft.
In summary, Bento Palace Hotel offers beds that many guests find comfortable and pleasant to sleep in, though attention to bed linen quality and consistency in mattress comfort could elevate the overall experience.
Cleanliness
Staff
Notable individual mentions include Everson, who stands out for his friendliness and attentiveness and a particularly dedicated girl at breakfast who ensures guests start their day with a smile. The kitchen and housekeeping staff also receive high praise for their attentiveness, ensuring that guests' needs are met efficiently and courteously.
Overall, the consistent theme in the reviews is the exceptional customer service provided by all employees, creating an environment marked by professionalism and genuine warmth. This dedication to guest satisfaction is a hallmark of Bento Palace Hotel, earning it a reputation for outstanding service and hospitality.
Parking
No, Bento palace hotel doesn't have any pool.
No, a spa isn't available at Bento palace hotel.
No, Bento palace hotel doesn't allow dogs.
No, parking facilities aren't available at Bento palace hotel.
No, Bento palace hotel doesn't have a gym.
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