If you're looking for a hotel with a friendly and helpful staff, Balasca Hotel might be just what you need. Many guests have praised the hotel's personnel for their kindness, hospitality and willingness to go the extra mile. Whether it was the reception staff, administrators or chambermaids, the guests' overall impression was that everyone working there was polite and obliging. A few reviewers have mentioned that a couple of the night staff were somewhat notorious, but most have had only positive things to say about the hotel's employees. The reception staff, in particular, seemed to have made an impression with guests noting how helpful they were with requests such as an additional bed or late check-in. Many reviewers have also commended the breakfast, which was reportedly nice with a good selection of items, served by pleasant staff. All in all, if you prioritize good customer service, Balasca Hotel might be the right choice for you.