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Ele Mirador de Santa Ana

Avila , Paseo De La Estación 2 (Show on Map)

8.0

Very Good

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1 room2 guests 1 room, 2 guests

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Summary of reviewsEle Mirador de Santa Ana is a well-situated hotel in Ávila, offering easy access to both the historic old town and modern parts of the city. Its prime location allows guests to explore numerous cultural attractions, including the city walls, cathedral and various basilicas, all within a ten-minute walk. The hotel's proximity to the train station and accessible parking make it convenient for travelers, whether on foot or driving.

Guests frequently praise the hotel's spacious and comfortable rooms, appreciating features like clean bedding, air conditioning and some rooms with balconies and fridges. Daily cleaning services and friendly staff contribute to a pleasant stay with receptionists such as Luisa highlighted for their exceptional service.

While the hotel receives some criticism for the basic breakfast offered at a nearby café, the positive comments often focus on the general cleanliness and comfort of the accommodations. Many guests note that the hotel maintains a high standard of cleanliness, although a few reviews point to areas for improvement like dusty furniture or moldy showers.

Accessibility is a strong point for Ele Mirador de Santa Ana with facilities suitable for wheelchair users, convenient parking options and easy access to central Ávila. The friendly and helpful staff further enhance the positive experience for guests, making the hotel a recommended choice for both tourists and travelers with disabilities.

Despite mixed reviews regarding bed comfort and WiFi connectivity, many visitors find the beds comfortable and appreciate the welcoming atmosphere created by the attentive staff. Although the hotel's three-star rating is occasionally questioned, particularly due to the breakfast service and WiFi issues, guests often feel that the hotel offers good value for the price, especially given its strategic location and the overall service quality.

In summary, Ele Mirador de Santa Ana is highly recommended for its excellent location, friendly staff and generally comfortable accommodations, providing a satisfactory option for visitors exploring Ávila.
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3-Star Hotel

This hotel is located within 500 meters of Ávila Train Station and features a shared lounge, non-smoking rooms, and free WiFi. Its location is convenient, being halfway between the walled city and the train station.

Hotel with Free Wi-Fi

Cheap Hotel

Accessible Hotel

Small Hotel

Room Types

Double or Twin Room Providing free toiletries, this twin/double room includes a private bathroom with a bath or a shower, a bidet and a hairdryer. The twin/double room provides air conditioning, a wardrobe, a safe deposit box, heating and a flat-screen TV.

Triple Room Providing free toiletries, this triple room includes a private bathroom with a bath or a shower, a bidet and a hairdryer. This triple room is air-conditioned and features a flat-screen TV, a wardrobe, a safe deposit box and heating. The unit offers 3 beds.

Quadruple Room Offering free toiletries, this quadruple room includes a private bathroom with a bath or a shower, a bidet and a hairdryer. The quadruple room offers air conditioning, a wardrobe, a safe deposit box, heating, as well as a flat-screen TV. The unit offers 4 beds.

Double or Twin Room with City View Offering free toiletries, this twin/double room includes a private bathroom with a shower, a bidet and a hairdryer. The twin/double room offers air conditioning, a wardrobe, a safe deposit box, heating and a flat-screen TV.

About Ele Mirador de Santa Ana

License: H/AV/164

Guest Reviews

8.0

Very Good

Location

Ele Mirador de Santa Ana boasts a prime location in Ávila, making it an excellent choice for travelers looking to explore both the historic and modern parts of the city. The hotel is strategically situated just 10 minutes on foot from the iconic city walls and the old town, offering easy access to numerous cultural attractions such as the cathedral and various basilicas. Guests appreciated the hotel's proximity to the train station, allowing for convenient travel to and from the area.

The surrounding neighborhood is noted for its tranquility, providing a peaceful retreat after a day of sightseeing. The hotel’s central position also means that shops, restaurants and cafes are within easy reach with many praising its convenience for accessing downtown Ávila without the need for a car. Additionally, ample parking options around the hotel make it hassle-free for those driving.

Cleanliness and the condition of the rooms have also been positively remarked upon with guests enjoying spacious and comfortable accommodations. The helpful and friendly staff contribute to an overall pleasant stay, making Ele Mirador de Santa Ana a highly recommended option for visitors to Ávila.

Breakfast

Guests at Ele Mirador de Santa Ana had mixed feelings about the breakfast offerings. The primary critique is that breakfast is not served within the hotel itself but rather at a nearby café, typically within 100 to 300 meters. Many guests found the breakfast options to be quite basic, usually consisting of coffee, juice and pastries or toast with some describing it as meager or insufficient for the price. There were complaints about the quality and variety with some reviewers mentioning prepackaged bread, bottled juices and the absence of fresh fruit.

A few guests appreciated the breakfast provided by the nearby café, noting it was good and the service was friendly. However, the general sentiment leans towards disappointment due to the inconvenience of having to leave the hotel and the limited options available. Some felt that the breakfast service did not match the expectations set by the hotel’s website or its three-star rating.

On Sundays, breakfast offered more variety and there were occasional positive mentions about the extensive Sunday breakfast. Overall, while some found the external breakfast arrangement acceptable, most guests felt it left much to be desired, suggesting improvements for a more satisfying experience.

Dinner

Ele Mirador de Santa Ana provides a comfortable stay with a range of amenities including a fridge in the room and a microwave in the breakfast room, along with sofas and a TV for guest relaxation. Although the hotel doesn't offer dinner or have an on-site restaurant, the staff, particularly Luisa, are known for giving fabulous recommendations for dining and local attractions. Guests have noted that you may need to venture to another area for dinner as nothing is open nearby. While the hotel's wifi connection might be subpar and it might be better to book without the breakfast option, overall, the helpful staff and comfortable amenities make it a worthwhile option for visitors exploring the area.

Rooms

The rooms at Ele Mirador de Santa Ana receive mixed reviews from guests. On the positive side, many guests appreciated the spaciousness and comfort of the rooms, highlighting features such as comfortable beds, modern appearances and cleanliness. Rooms with balconies and fridges are also appreciated and the presence of amenities like air conditioning and a good Wi-Fi connection adds to the overall comfort. Some of the rooms are remarked to be very bright and peaceful, contributing to a pleasant stay.

However, several guests pointed out issues that detract from the experience. A common complaint is the small size of some rooms and beds, which can feel cramped, especially for more than one or two occupants. Cleanliness is an area that needs improvement with reports of moldy showers, dusty headboards and generally unkempt conditions in some instances. Noise can be an issue too with poor soundproofing leading to disturbances from both internal and external sources. Maintenance problems such as leaking bathtubs, broken bathroom screens and deteriorating furniture have also been mentioned.

In terms of value, some guests feel that the accommodations are overpriced for what they offer, particularly when considering the small and sometimes uncomfortable spaces. Overall, while the hotel does offer some large and well-appointed rooms, the experience can be uneven and potential guests might want to consider these factors when booking.

Beds

Guest reviews of 'Ele Mirador de Santa Ana' paint a varied picture regarding bed comfort. Many guests found the beds comfortable with phrases like very comfortable beds and the bed and mattress had good comfort reflecting this sentiment. Some appreciated the availability of extra large beds and noted that the bedding was clean and the pillows soft and comfy.

However, several reviews pointed out issues with bed size and mattress quality. Comments mentioned that the beds were quite small, making them less ideal for two people. Reports of old and deformed mattresses, as well as uncomfortable and barely usable beds, hint at inconsistencies in guest experiences. The condition of pillows also received mixed feedback, being described as too soft or thin by some guests.

Overall, while comfortable beds were a common praise, there were significant discrepancies in mattress conditions and bed sizes that could be improved for a more uniformly positive guest experience.

Cleanliness

'Ele Mirador de Santa Ana' garners mixed reviews regarding its cleanliness, but there are numerous positive comments to note. Many travelers praised the hotel for being very clean with several mentioning exceptional, unmatched or perfect cleanliness. Rooms were frequently described as clean, spacious and comfortable with some reviews highlighting daily cleaning services and friendly cleaning staff.

The bathroom facilities were also often highlighted for being very clean with full amenities and tidy arrangements. Well-maintained rooms, clean bedding and overall tidy facilities were points of satisfaction for many guests. The hotel's proximity to the city center and the pleasant cleanliness added to the positive experiences.

However, some reviews indicated areas needing improvement. Issues such as dust on furniture, dirty walls, mold in the shower tray and occasional cobwebs on the ceiling were pointed out. There were also mentions of unclean rooms, dirty floors and a need for general cleaning enhancements. Despite these drawbacks, the positive remarks about the cleanliness of rooms and the competence of the cleaning staff were predominant.

Staff

At Ele Mirador de Santa Ana, guests consistently praise the hotel staff for their friendliness and attentiveness. Receptionists are frequently highlighted for their warm and helpful demeanor with special mentions of individuals like Luisa, who is described as charming, super correct and kind. The staff overall is recognized for their impeccable treatment and professionalism, always willing to go the extra mile to ensure a pleasant stay. This includes room attendants and cleaners with Maria receiving positive remarks for her friendliness.

Guests appreciate the welcoming atmosphere created by the staff, noting their politeness and readiness to assist with any needs or questions. From helping with early check-ins to preparing special details for romantic arrivals, the personnel demonstrate a high level of care and engagement.

Although a few reviews mention occasional lapses, such as brief interactions or slight inefficiencies at the reception, the majority of feedback lauds the quality service and kind interactions provided by the hotel employees. The combination of attentive service and a friendly, helpful staff makes Ele Mirador de Santa Ana a highly recommended choice for travelers.

Wi-Fi

The WiFi experience at Ele Mirador de Santa Ana brings mixed experiences to guests. While some visitors noted that the WiFi worked perfectly and praised the good connection they had, others found the connection to be quite lacking. A recurring issue mentioned was the WiFi being virtually unavailable in the rooms, necessitating the need to leave the room for a better signal. The problem appeared consistent with numerous guests reporting a poor WiFi connection throughout their stay. Despite the provision of a free WiFi service and attempts to ensure guests had the password, the overall quality and reliability of the internet connection seemed to fall short of expectations.

3 Star

There seems to be a discrepancy between the hotel's advertised three-star rating and guests' experiences at Ele Mirador de Santa Ana. Many reviewers feel that the facilities and services provided are not up to the standards expected of a three-star hotel with some suggesting it is more aligned with a two-star establishment. Despite this, there is mention of a perfect quality-price ratio, indicating that for the thirty euros per night charged, some guests find the value acceptable. However, the breakfast offering has been criticized, particularly for featuring pre-packaged bread instead of fresh options. The general sentiment suggests that, while the hotel might meet the basic needs of travelers, it falls short of the more refined expectations typically associated with a three-star rating.

Accessible

Ele Mirador de Santa Ana is well-regarded for its accessibility features, making it a suitable choice for travelers with disabilities. Guests highlight the convenience of having parking very close to the hotel, including options outside the paid area, which not only eases accessibility but also allows for easy access to nearby amenities. The central location of the hotel is another advantage, offering proximity to the train station and facilitating easy exploration of the surrounding area.

The hotel rooms are particularly noted for being accessible for wheelchair users with the presence of an elevator enhancing convenience. Guests found the rooms comfortable for sleeping and appreciated the accessible routes, despite the presence of some stairs. The reception staff were also commended for their helpfulness regarding parking facilities, which adds to the overall positive experience related to accessibility at the hotel. The combination of good access by car and central location makes Ele Mirador de Santa Ana a practical choice for travelers seeking ease of movement and comfort.

No, Ele Mirador de Santa Ana doesn't have any pool.

No, a spa isn't available at Ele Mirador de Santa Ana.

No, Ele Mirador de Santa Ana doesn't allow dogs.

No, parking facilities aren't available at Ele Mirador de Santa Ana.

No, Ele Mirador de Santa Ana doesn't have a gym.

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