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Summary of reviewsHotel Santa Teresa receives a wealth of positive feedback, particularly for its prime location, personable staff, and comfortable accommodations. Guests consistently praise the hotel's convenient proximity to the historic center, making it an excellent base for exploring local attractions. The peaceful surroundings and easy access to public transport add to its appeal, offering a balanced urban experience.
The warmth and friendliness of the staff are standout features, with many guests highlighting the exceptional service and personal attention from both management and the reception team. Their dedication significantly enhances the overall guest experience, fostering a welcoming and hospitable atmosphere.
The rooms, while spacious and known for their comfortable beds, present a mixed bag of reviews. Guests appreciate the room size and tranquility, ensuring a good night's sleep. However, the need for modernization is evident, with some mentioning outdated decor and issues like thin walls and occasional maintenance problems. Cleanliness standards appear to vary, with some guests finding room conditions lacking despite generally clean bed linens and strong shower water pressure.
Although breakfast offerings fall short of expectations, guests seem willing to overlook this aspect in light of the hotel's other attributes. In summary, Hotel Santa Teresa provides an appealing stay with notable strengths in location, staff hospitality, and room comfort, albeit with some areas for potential improvement. Show more
Read review summaries for all categories
Hotel near Golf Courses
Provides comfortable accommodation with easy access to golf courses in Avila, making it a convenient choice for golf enthusiasts.
3-Star Hotel
This hotel offers a convenient location and comfortable accommodation, making it a good choice for travelers.
Room Types
Double or Twin RoomThis air-conditioned room features classic-style décor, free Wi-Fi, a TV and a private bathroom.
Single RoomThis air-conditioned room features classic-style décor, free Wi-Fi, a TV and a private bathroom.
Superior Double or Twin RoomThis air-conditioned superior room features classic-style décor, free Wi-Fi, a TV and a private bathroom.
Comfort Triple Room
Two-Bedroom Deluxe ApartmentThe unit offers 6 beds.
Superior Triple RoomThe unit has 2 beds.
Double RoomThe unit offers 1 bed.
Superior Queen RoomThe unit offers 1 bed.
Guest Reviews
10
Excellent
Location
Hotel Santa Teresa boasts a prime location that guests consistently highlight as a standout feature. It offers convenient access to the historic center of town, making it an ideal spot for those eager to explore local attractions by foot. Despite being slightly removed from the core, the hotel is only a 15-minute walk from the old town, providing a perfect blend of tranquility and accessibility. Parking is notably hassle-free, with free on-street options available right at the doorstep. Guests appreciate the quiet surroundings, allowing for a comfortable stay away from the bustle of central areas, yet close enough for easy access to public transport links. The combination of location, comfort, and proximity to the city center makes Hotel Santa Teresa a desirable choice for travelers looking for a balanced urban experience.
Breakfast
Hotel Santa Teresa's breakfast offering appears to leave room for improvement, according to guest feedback. Reviewers frequently mention a minimal and limited selection, with an emphasis on the need for greater variety and quantity. Several guests noted specific shortcomings, such as burnt toast and a lack of basic options like fruit juice. There is a recurrent theme of dissatisfaction with the offerings, especially considering the room price, and the starting time for breakfast service may not accommodate all guests' schedules. Overall, while breakfast is meant to be included, it seems to fall short of expectations, suggesting there is potential for enhancement to better meet guests' needs.
Rooms
Hotel Santa Teresa offers guests spacious and comfortable rooms, which are praised for their size and tranquility. The beds receive positive feedback, being described as comfortable with firm mattresses, ensuring a restful night's sleep. The rooms are also noted for their cleanliness, although there are inconsistencies, as some reviews mention issues with untidiness and cleanliness upon arrival.
Despite the positive aspects, the rooms are notably outdated, with an evident need for renovation. The furniture consists of old yet beautiful Castilian pieces, with some rooms lacking in essential furnishings, like personal wardrobes. A prevailing theme is the lack of soundproofing, as thin walls often lead to guests overhearing their neighbors.
Facilities within the rooms are mixed; while some find them adequate, others point out broken amenities such as shower screens and blinds, and the occasional unpleasant odor. Additionally, the hotel's overall infrastructure suggests it could benefit from modern updates to enhance guests' experience further. Although there is room for improvement, the potential of Hotel Santa Teresa lies in its spacious room offerings and the comfort of its beds.
Beds
Hotel Santa Teresa offers a mixed experience when it comes to the beds, but feedback leans more towards the positive side. Many guests have complimented the beds for being super comfortable, ensuring a wonderful night's sleep. A number of visitors have expressed satisfaction, emphasizing the comfort of their beds. However, there are mentions of some issues, including hard mattresses and the occasional unfulfilled preference for a double bed. Older mattresses contribute to sporadic discomfort, and a few guests noted an absence of extra pillows. Despite these criticisms, those who highlighted the bed's comfort seem to enjoy a restful experience overall, making it a generally positive aspect of their stay.
Cleanliness
Hotel Santa Teresa offers guests an experience deeply influenced by its cleanliness standards, or lack thereof. Visitors commonly report that while bed linens are generally clean, other aspects leave much to be desired. Issues include bathroom flooding and unclean conditions from previous guests, including residual hairs and dust. Despite attempts to resolve issues quickly, the effectiveness of cleaning staff continues to be a concern, leaving some areas still dirty after cleaning.
Various parts of the hotel, like the hallways and elevators, show signs of aging and neglect, with guests reporting dirt accumulation and potential hazards. This sense of deterioration extends to outdated and untidy decor, accompanied by dim lighting and a persistent musty smell. Guests also mention that the hotel is enveloped in smoke, a problem exacerbated by a non-functioning kitchen extractor.
However, there are positives regarding cleaning, such as the notable respectfulness of the reception, clean sheets, and the strong water pressure in the shower. Despite these points, the overall guest sentiment suggests that cleanliness is a significant area in need of improvement, alongside a much-needed renovation, to enhance the overall experience and satisfaction during their stay.
Staff
Hotel Santa Teresa boasts a commendable reputation for its personable and warm staff. Guests appreciate the consistent friendliness and kindness that permeates their interactions with various staff members, from the receptionists to the restaurant employees. Descriptions of exceptional service and unmatched attention highlight the dedication of the staff to guest satisfaction.
Particularly noted is the kindness and attentiveness of both the owner and management, who contribute significantly to the hotel's welcoming environment. The reception team is often singled out for their warmth and helpful demeanor, with the night receptionist frequently praised for his pleasant attitude.
While the hotel may occasionally experience a shortage of staff, the current team rises to the challenge with professionalism evident in their treatment and advisory roles, despite isolated feedback suggesting the need for improvement in enthusiasm and staff training. Overall, Hotel Santa Teresa's staff is a key highlight, providing personalized attention and fostering a hospitable atmosphere for all guests.
No, Hotel Santa Teresa doesn't have any pool.
No, a spa isn't available at Hotel Santa Teresa.
No, Hotel Santa Teresa doesn't allow dogs.
No, parking facilities aren't available at Hotel Santa Teresa.