The Hyatt Regency Mexico City is a top-rated, five-star hotel located in the upscale neighborhood of Polanco. Guests rave about the convenient location with easy access to great restaurants and sites in the area, as well as the ease of getting around the city. The hotel itself is modern and elegant with spacious and luxurious rooms and attentive service from the friendly staff. Many guests specifically mention the excellent views from the hotel, including overlooking Chapultepec forest. The breakfast is a highlight for many guests with comments praising the quality and variety of the buffet and the attentive staff. The hotel's cleanliness is also highly praised with guests describing it as sparkling clean and impeccable. The staff is extraordinary friendly, helpful and professional, providing outstanding service to each and every guest. The gym and spa are top-quality and boast big, modern machines, making it an excellent choice for fitness enthusiasts. The beds are described as very comfortable, ensuring a peaceful and restful night's sleep. Overall, the Hyatt Regency Mexico City is an exceptional choice for those visiting Mexico City with many guests saying they will return to this phenomenal and amazing hotel.
Sheraton Maria Isabel Mexico City Reforma is highly praised for its prime location on Paseo de la Reforma, offering guests easy access to iconic landmarks, restaurants, cafes and the U.S. Embassy. The hotel is conveniently located in front of the Angel of Independence, making it an excellent base for sightseeing and business purposes. Guests appreciate the safety, accessibility and the ease of using Ubers from this central location.
The breakfast experience is frequently highlighted as exceptional with a wide variety of delicious options and excellent service. Although some guests find it expensive, many view breakfast as a compelling reason to stay at the hotel. Dinner experiences receive positive remarks for food quality, particularly in the restaurant Amici, but there are comments about limited menu options and pricing.
Guest rooms are clean and comfortable with spacious layouts and beautiful views. However, some reviews indicate that the rooms are outdated and in need of renovations to meet expectations for value and brand standards. Despite this, comfortable beds and good service from the staff contribute positively to the overall experience.
Cleanliness across the hotel is well-regarded with special mentions for diligent housekeeping staff. However, improvements are suggested for the pool area and older carpets. The staff consistently receive high praise for their friendliness and professionalism, significantly enhancing the guest experience.
WiFi service is generally reliable and fast, meeting the needs of most guests, although there are occasional reports of connectivity issues. The gym is well-equipped and receives positive feedback for its facilities and helpful staff. The pool, while small and sometimes in need of maintenance, offers a pleasant view from the 19th floor.
Parking is convenient, though many guests find the fees high and advocate for better transparency in pricing. The hotel is family-friendly, providing a welcoming environment for guests with children, although room crowding can be an issue. The beds are widely appreciated for comfort and cleanliness, despite a few dissenting opinions about firmness and size.
For business travelers, the hotel's location and fast service are advantageous, though some furnishings may appear dated. The hotel maintains a generally high rating, aligning with five-star expectations for many guests, though a few suggest room for improvement in amenities.
Overall, Sheraton Maria Isabel Mexico City Reforma stands out for its excellent location, service and breakfast, making it a top choice for both leisure and business travelers.