Hotel Helen
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Summary of reviewsHotel Helen with its idyllic setting, receives high acclaim for its tranquil and scenic location. Nestled in a green, forested area with stunning mountain views, the hotel offers a soothing escape while still being conveniently close to urban amenities. Guests frequently highlight the balance of accessibility and natural tranquility as a perfect blend, enriching their overall experience with the enchanting environment and scenic balcony views.
The hotel's breakfast receives mixed feedback with many guests praising the varied and tasty options, albeit with some concerns over replenishment and service attentiveness. Mirella, a standout breakfast staff member, receives specific commendations for her excellent service. Despite the need for more creativity and a richer selection, the good breakfast, complemented by the excellent restaurant and picturesque surroundings, is generally appreciated.
Dinner at Hotel Helen garners largely positive receptions for its excellent and delicious offerings that combine traditional and European flavors, set against a pleasant terrace ambiance. There are, however, noted issues with service readiness and consistency, along with high prices and inconvenient dining hours, which slightly detract from the otherwise commendable dining experience.
Guest reviews frequently praise the hotel's rooms for their spaciousness, cleanliness and comfort, enhanced by amenities such as toiletries and bathrobes. The large bathrooms and pleasant views from higher floors add to the overall satisfaction. While some noise concerns from the main road and elevator are noted, along with occasional issues with room temperature, the clean, cozy and soundproofed rooms significantly contribute to a comfortable stay.
Cleanliness throughout the hotel is highly praised with guests noting spotless rooms and well-maintained common areas. The serene, forested location adds to the appeal with clean air and a tranquil atmosphere. Guests consistently appreciate the tidy and cozy environment, underpinned by the hotel's superb hospitality.
The hotel staff, noted for their friendly and professional demeanor, enhance the guest experience. While some inconsistencies in service and occasional incidents of disinterest are mentioned, the positive interactions with attentive and accommodating staff, particularly at reception, overshadow these issues.
The spa at Hotel Helen is generally well-regarded for its quality and amenities, though there are concerns about cleanliness, operational hours and additional costs. Despite these points, the bubbling hot water pool and luxurious touches like bathrobes and cosmetics in rooms are frequently praised.
The comfort of the hotel's beds receives mixed feedback; many guests appreciate the king-size beds with quality mattresses, while some express dissatisfaction with the hard sofa beds and wide bed corners. Overall, the sentiment leans positive towards the main beds, contributing to a restful sleep experience.
Hotel Helen's tranquil location, combined with spacious, clean rooms, excellent dining options and friendly staff, generally garners positive guest reviews, although there are areas where service consistency and additional amenities could be improved.
Categories
The hotel's breakfast receives mixed feedback with many guests praising the varied and tasty options, albeit with some concerns over replenishment and service attentiveness. Mirella, a standout breakfast staff member, receives specific commendations for her excellent service. Despite the need for more creativity and a richer selection, the good breakfast, complemented by the excellent restaurant and picturesque surroundings, is generally appreciated.
Dinner at Hotel Helen garners largely positive receptions for its excellent and delicious offerings that combine traditional and European flavors, set against a pleasant terrace ambiance. There are, however, noted issues with service readiness and consistency, along with high prices and inconvenient dining hours, which slightly detract from the otherwise commendable dining experience.
Guest reviews frequently praise the hotel's rooms for their spaciousness, cleanliness and comfort, enhanced by amenities such as toiletries and bathrobes. The large bathrooms and pleasant views from higher floors add to the overall satisfaction. While some noise concerns from the main road and elevator are noted, along with occasional issues with room temperature, the clean, cozy and soundproofed rooms significantly contribute to a comfortable stay.
Cleanliness throughout the hotel is highly praised with guests noting spotless rooms and well-maintained common areas. The serene, forested location adds to the appeal with clean air and a tranquil atmosphere. Guests consistently appreciate the tidy and cozy environment, underpinned by the hotel's superb hospitality.
The hotel staff, noted for their friendly and professional demeanor, enhance the guest experience. While some inconsistencies in service and occasional incidents of disinterest are mentioned, the positive interactions with attentive and accommodating staff, particularly at reception, overshadow these issues.
The spa at Hotel Helen is generally well-regarded for its quality and amenities, though there are concerns about cleanliness, operational hours and additional costs. Despite these points, the bubbling hot water pool and luxurious touches like bathrobes and cosmetics in rooms are frequently praised.
The comfort of the hotel's beds receives mixed feedback; many guests appreciate the king-size beds with quality mattresses, while some express dissatisfaction with the hard sofa beds and wide bed corners. Overall, the sentiment leans positive towards the main beds, contributing to a restful sleep experience.
Hotel Helen's tranquil location, combined with spacious, clean rooms, excellent dining options and friendly staff, generally garners positive guest reviews, although there are areas where service consistency and additional amenities could be improved.
Hotel for Honeymoon
Provides a relaxing spa experience and highly-rated accommodations, creating a comfortable and romantic environment for couples. Its excellent ratings and amenities make it a memorable choice.
Hotel with Swimming Pool
This stylish hotel features an indoor pool and hot tub, as well as a Finnish or Turkish sauna available at an additional cost. Massage treatments are also offered.
Indoor Pool
Accessible Hotel
Hotel Helen is accessible by lift and is noted as wheelchair accessible. It also offers accessible parking and generally provides facilities for disabled guests.
4-Star Hotel
Hotel Helen offers room service, a restaurant, a bar, a hot tub, and a spa and wellness center. It also provides free parking, laundry facilities and family rooms.
Hotel with Indoor Pool
Hotel Helen offers a large, year-round indoor pool for guests. Additionally, a hot tub, Finnish, and Turkish saunas are available, though at an additional cost.
Hotel with Spa
Family Friendly Hotel
Romantic Hotel
Business Hotel
Hotel with Parking
Guest Reviews
'Hotel Helen' boasts a superb setting that consistently receives high praise from its guests. Nestled in a picturesque, green area surrounded by trees and clean air, the hotel offers a serene escape. Its location is noted as being beautifully intimate, situated in the forest, providing a calming atmosphere with stunning mountain views and ample green space.
Despite its peaceful, natural surroundings, the hotel is conveniently close to the city, making it an ideal stopover. This perfect balance between accessibility and tranquility offers guests the best of both worlds: the conveniences of urban life coupled with the soothing presence of nature. The enchanting environment, characterized by the scenic views from the balcony and the lush greenery, undoubtedly enhances the overall guest experience.
Hotel Helen presents a mixed picture when it comes to breakfast offerings. While some guests appreciated the rich and varied options, labeling the experience as hearty, tasty and even exceptional, there were recurring concerns about the overall execution. Several reviews pointed out that breakfast trays were often empty and not replenished, particularly if one arrived after 08:00 AM. The breakfast service itself received criticism for its lack of attentiveness, as guests frequently had to request items like coffee, tea, eggs and sausages.
Despite the delightful and diverse options, a few reviews mentioned that the breakfast could have been more creative and richer. There were also comments regarding the limited availability of sweet products and several guests felt that the breakfast offerings did not match the hotel's 4-star rating. Nonetheless, praise was consistently given to the breakfast lady, Mirella, who was described as absolutely amazing and the overall ambiance of the hotel was highly commended.
The majority of the reviews appreciated the good breakfast with some highlighting it as select and varied, although there is room for improvement in terms of service and variety. The hotel’s excellent restaurant and scenic surroundings were other positives that complemented the breakfast experience at Hotel Helen.
Hotel Helen's dinner offerings have garnered a mix of guest opinions, but the majority lean towards the positive side. Most guests praised the food for being excellent with commendations for tasty and delicious dishes that blend traditional and European flavors. The restaurant's gourmet cuisine has left a positive mark on many, describing it as an outstanding and excellent place to dine. The ambiance on the terrace has also been highlighted favorably, providing a pleasant setting for evening meals.
However, there's an undercurrent of criticisms regarding the restaurant's readiness and service. Some guests experienced inattentive staff and noted that dinner service was not always timely with a few mentioning raw potatoes and cold meat. Additionally, the restaurant's closing time at 10 PM, along with the early last order for room service at 8 PM, was inconvenient for several guests. High prices were another deterrent for a few visitors, despite the generally high quality of the food.
Overall, dining at Hotel Helen's restaurant is mostly commended for its excellent food and pleasant atmosphere, although improvements in service readiness and consistency could enhance the experience further.
Hotel Helen seems to offer an overall positive experience when it comes to room quality. Guests frequently highlight the impeccably arranged and beautiful rooms, describing them as spacious, clean and comfortable. The accommodations include amenities like bathroom toiletries, bathrobes and various cosmetics, which add to the pleasant and welcoming ambiance.
Many reviews specifically praise the size of the rooms and bathrooms, often mentioning them as very big and spacious, which seems to cater well to comfort. The rooms also have pleasant features like high desks, although some guests noted that these might not be ideal for working on a computer, suggesting instead to settle in the hotel lobby for work.
Despite these positives, there are a few recurring issues. Rooms facing the main road can be noisy, especially at night due to continuous traffic and particularly trucks. Rooms near the elevator might also experience persistent noise. Moreover, the room temperature tends to be too warm, necessitating the use of air conditioning.
Nevertheless, the clean and spacious atmosphere combined with nice views from the balconies, especially from higher floors where one can enjoy views of nature and the city of Bacau, contribute significantly to the overall comfort and enjoyment of guests' stays.
At Hotel Helen, guests frequently highlight a mix of experiences regarding the beds. Many reviewers commend the comfort of the king size beds and the high-quality mattresses, describing the bedding as comfortable. However, there are some concerns, particularly with the corners of the beds which are noted to stick out and be too wide and some guests found the sofa beds to be extremely hard and super uncomfortable. Despite some issues, the overall sentiment towards the main beds leans positive with appreciation for the comfort they offer.
Hotel Helen has earned high praise for its pristine environment with many reviewers highlighting the spotless and spacious rooms. The commitment to hygiene is evident throughout the property and guests have noted the very clean white linen contributing to their comfort. Surrounded by forest, the hotel's location offers clean air and a serene atmosphere, adding to the overall appeal. Cleanliness in both the rooms and common areas has been described as exemplary with everything well-maintained and taken care of. Additionally, the rooms are not only clean but also cozy and soundproofed, enhancing the overall guest experience. The hospitality at Hotel Helen is superb, making guests feel welcome and well-cared for during their stay.
At Hotel Helen, guests frequently praise the hotel staff, highlighting their wonderful, friendly and hospitable nature. Many describe the staff as being very attentive and professional, noting their willingness to accommodate reasonable requests. The reception staff, in particular, are commended for their friendliness and prompt service with specific mention of Andreea for her helpfulness.
However, there are mentions of some staff needing more training, as a few guests felt that the personnel seemed less qualified and occasionally disinterested. Incidents of staff providing contradictory information and frequent mess-ups were also noted, suggesting some inconsistency in service quality.
Overall, the positive remarks about the wonderful, friendly and professional staff significantly outshine the occasional negative feedback, making the hotel a pleasant place to stay with room for improvement in staff training and consistency. The hotel itself with its clean premises, spacious rooms and top-notch services, complements the generally excellent hospitality.
Hotel Helen's spa receives mixed reviews but leans heavily towards commendations for its quality and amenities. Guests frequently praise the excellent and great SPA facilities available, noting features such as bubbling hot water at the pool and the presence of luxurious bathrobes and cosmetics in the rooms. The pool, albeit small, is commonly associated with the spa experience, providing a cozy retreat.
However, several concerns lessen the overall impression. Some guests find the spa could be cleaner and have expressed disappointment with the cleanliness and operational status, as the spa was sometimes found closed or operating within restrictive hours, closing by 18:00. Additionally, the extra cost associated with the spa – 25 euros per person for one hour – was a recurring point of contention, perceived by some as reducing the value and overall enjoyment of the services.
In summary, while Hotel Helen's spa facilities are generally well-regarded for their excellent quality and pleasant amenities, guests should be mindful of the additional costs and potential operational limitations during their stay.
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Location
Despite its peaceful, natural surroundings, the hotel is conveniently close to the city, making it an ideal stopover. This perfect balance between accessibility and tranquility offers guests the best of both worlds: the conveniences of urban life coupled with the soothing presence of nature. The enchanting environment, characterized by the scenic views from the balcony and the lush greenery, undoubtedly enhances the overall guest experience.
Breakfast
Despite the delightful and diverse options, a few reviews mentioned that the breakfast could have been more creative and richer. There were also comments regarding the limited availability of sweet products and several guests felt that the breakfast offerings did not match the hotel's 4-star rating. Nonetheless, praise was consistently given to the breakfast lady, Mirella, who was described as absolutely amazing and the overall ambiance of the hotel was highly commended.
The majority of the reviews appreciated the good breakfast with some highlighting it as select and varied, although there is room for improvement in terms of service and variety. The hotel’s excellent restaurant and scenic surroundings were other positives that complemented the breakfast experience at Hotel Helen.
Dinner
However, there's an undercurrent of criticisms regarding the restaurant's readiness and service. Some guests experienced inattentive staff and noted that dinner service was not always timely with a few mentioning raw potatoes and cold meat. Additionally, the restaurant's closing time at 10 PM, along with the early last order for room service at 8 PM, was inconvenient for several guests. High prices were another deterrent for a few visitors, despite the generally high quality of the food.
Overall, dining at Hotel Helen's restaurant is mostly commended for its excellent food and pleasant atmosphere, although improvements in service readiness and consistency could enhance the experience further.
Rooms
Many reviews specifically praise the size of the rooms and bathrooms, often mentioning them as very big and spacious, which seems to cater well to comfort. The rooms also have pleasant features like high desks, although some guests noted that these might not be ideal for working on a computer, suggesting instead to settle in the hotel lobby for work.
Despite these positives, there are a few recurring issues. Rooms facing the main road can be noisy, especially at night due to continuous traffic and particularly trucks. Rooms near the elevator might also experience persistent noise. Moreover, the room temperature tends to be too warm, necessitating the use of air conditioning.
Nevertheless, the clean and spacious atmosphere combined with nice views from the balconies, especially from higher floors where one can enjoy views of nature and the city of Bacau, contribute significantly to the overall comfort and enjoyment of guests' stays.
Beds
Cleanliness
Staff
However, there are mentions of some staff needing more training, as a few guests felt that the personnel seemed less qualified and occasionally disinterested. Incidents of staff providing contradictory information and frequent mess-ups were also noted, suggesting some inconsistency in service quality.
Overall, the positive remarks about the wonderful, friendly and professional staff significantly outshine the occasional negative feedback, making the hotel a pleasant place to stay with room for improvement in staff training and consistency. The hotel itself with its clean premises, spacious rooms and top-notch services, complements the generally excellent hospitality.
Spa
However, several concerns lessen the overall impression. Some guests find the spa could be cleaner and have expressed disappointment with the cleanliness and operational status, as the spa was sometimes found closed or operating within restrictive hours, closing by 18:00. Additionally, the extra cost associated with the spa – 25 euros per person for one hour – was a recurring point of contention, perceived by some as reducing the value and overall enjoyment of the services.
In summary, while Hotel Helen's spa facilities are generally well-regarded for their excellent quality and pleasant amenities, guests should be mindful of the additional costs and potential operational limitations during their stay.
Yes, Hotel Helen has pool(s) that belong to one or more of the following categories: Indoor Pool.
Yes, a spa is available at Hotel Helen.
No, Hotel Helen doesn't allow dogs.
Yes, parking facilities are available at Hotel Helen.
No, Hotel Helen doesn't have a gym.
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