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Summary of reviewsHotel Palace receives acclaim for its exceptional location nestled within a picturesque park, surrounded by lush greenery, and offering a serene atmosphere ideal for relaxation. Guests enjoy the stunning views and the fairy-tale ambiance, further enriched by the hotel's elegant architecture and well-designed facilities. The combination of quality services, friendly staff, and peaceful surroundings makes Hotel Palace a favored destination for those seeking natural beauty and a relaxing environment.
The breakfast experience at Hotel Palace garners mixed reviews. While many praise the variety and quality of dishes served in a pleasant atmosphere, others find areas for improvement, such as the selection and restocking. Despite these critiques, the dining immersion is generally positive, with exceptional taste and presentation frequently lauded, supported by friendly service. However, guests note high-priced meals relative to portion sizes, creating expectations not always met for a four-star establishment.
Rooms are appreciated for their spaciousness and comfort, offering beautiful views and a welcoming atmosphere. Despite some furniture being considered outdated, guests often regard the overall room experience positively, supported by hospitable staff and luxurious amenities like the spa. Cleanliness is commended in several areas, yet improvements are suggested for certain aspects.
The staff at Hotel Palace are celebrated for their friendliness and professionalism, significantly enhancing the guest experience. The spa, though sometimes challenged by overcrowding and maintenance issues, provides a commendable environment with quality amenities and well-trained personnel.
The pool facilities consistently delight guests, with clean, warm options both indoor and outdoor. Though sizes and maintenance occasionally draw comments, they offer a charming and relaxing experience. The hotel's convenient parking facilities, family-friendly environment, and overall amenities contribute to an enjoyable stay.
However, despite numerous positive elements, Hotel Palace often falls short of its four-star rating. Some areas, including room utilities and dining evaluations, suggest discrepancies between expectations and the actual experience. Yet, with its repository of potential, Hotel Palace continues to aspire towards aligning its offerings with its reputed status, presenting an attractive option for guests seeking relaxation and rejuvenation amidst beautiful natural surroundings. Show more
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Categories
Hotel with Spa
Features an on-site spa and treatment center. The hotel offers an elegant restaurant and is quietly set next to a park, providing a relaxing environment.
Family Friendly Hotel
The hotel might offer family-friendly amenities and services, such as spacious rooms or suites, and possibly activities suitable for children.
Hotel with Swimming Pool
This hotel has a heated indoor pool and a children's pool. It also features a spa.
Heated Pool Indoor Pool Children's Pool
Hotel with Parking
This hotel offers free private parking on site. It is located in Baile Govora, next to a park.
Accessible Hotel
Hotel Palace is wheelchair accessible and provides accessible parking. It offers facilities for disabled guests, including grab bars near the toilet and bathroom emergency pull cords. An elevator is available.
Hotel with Gym
This hotel offers gym facilities. It is a 4-star hotel with a fitness center.
Hotel with Indoor Pool
Hotel Palace offers an indoor pool, a children's pool, a hot tub, a Turkish bath, a steam bath, and a sauna. The indoor pool is heated for guest comfort.
Romantic Hotel
Hotel with Free Wi-Fi
Business Hotel
4-Star Hotel
Hotel with Children's Pool
Hotel with Heated Pool
Room Types
Single RoomThis room features free WiFi and wired internet, a flat-screen cable TV, a minibar, and a private bathroom with free toiletries and a hairdryer.
Double RoomThis room features free WiFi and wired internet, a flat-screen cable TV, a minibar, and a private bathroom with free toiletries and a hairdryer.
Twin RoomThis room features free WiFi and wired internet, a flat-screen cable TV, a minibar, and a private bathroom with free toiletries and a hairdryer.
Please note that the room rate is based on 2 guests. Maximum occupancy is 3 guests (see Property Policies).
Twin Room with BalconyThe unit offers 2 beds.
Guest Reviews
8.6
Very Good
Location
Hotel Palace is celebrated for its exceptional location, nestled within a picturesque park and surrounded by lush greenery, creating a serene and quiet atmosphere. Guests appreciate its proximity to a beautiful natural park, making it an ideal spot for leisurely walks and relaxation. The hotel's elegant and remarkable architecture adds to the charm of its setting, providing a unique blend of historical style and modern amenities. Visitors speak highly of the tranquil environment and clean air, perfect for unwinding.
The surroundings offer a fairy-tale ambiance, enhanced by the hotel's positioning in the heart of nature, offering stunning views and refreshing peace. Its well-designed facilities, including pools and spa areas, ensure a comfortable and luxurious stay. With ample parking space, guests find convenience as an added benefit to its attractive location. This superb setting is complemented by quality services, friendly staff, and a peaceful atmosphere, making Hotel Palace a favored destination for those seeking relaxation and natural beauty.
Breakfast
Hotel Palace offers a breakfast experience that strikes a balance with diverse opinions from its guests. Many visitors have praised the breakfast for its variety and quality, delighting in an array of dishes carefully prepared to cater to all tastes. The buffet-style service presents a rich and hearty selection, set in a pleasant atmosphere enhanced by friendly staff, with some guests particularly enjoying options like a flavorful, sugar-free lemonade.
However, some reviews highlight areas for improvement, noting the selection can fall short of expectations for a 4-star hotel. Concerns about the breakfast being repetitive and not restocked adequately as the morning progresses were common. A few mentioned the limited range of fresh fruits and coffee machine issues. While the ambiance and location receive high marks, there is a call for more diverse offerings and improved organization to elevate the breakfast to match the hotel's star rating.
Dinner
Dining at the Hotel Palace offers a mix of commendable culinary experiences, characterized by a praiseworthy a la carte dinner menu that many guests found exceptional and delicious. The cuisine is often highlighted as fresh, well-cooked, and elegantly presented, with several diners appreciating the overall quality and taste of the dishes served both at lunch and dinner. The service provided complements the dining experience, recognized as excellent and contributing to the enjoyment of meals.
However, a common theme among guest reviews is the pricing of the meals in relation to portion sizes. While the food quality is frequently praised, many have noted that the portions tend to be small, especially given the relatively high prices. This concern is echoed by those who feel the restaurant's offerings are expensive compared to what is delivered, with some disappointment expressed over the value for a four-star establishment.
In summary, while the gastronomic experience at Hotel Palace’s restaurant is predominantly positive, with a notable emphasis on taste and presentation, prospective diners should be aware that these dining pleasures come at a price that may not align with everyone's expectations.
Rooms
Hotel Palace offers rooms that are notably spacious, featuring comfortable accommodations and a variety of amenities, including safes and minibars. Many guests appreciate the large, bright rooms with beautiful views, particularly those overlooking the city or the nearby forest. The atmosphere is complemented by the hotel’s stunning architecture and serene natural surroundings, creating a pleasant and inviting environment for guests. Despite the debated cleanliness standards, guests often find the rooms to be adequately clean. The bedding, however, has room for improvement, as do certain aspects of the bathrooms, which could benefit from modernization.
While some furniture is considered outdated, the overall room comfort is enhanced by the warmth and quietness, contributing to a restful stay. The breakfast experience receives mixed reviews, with some enjoying the diverse Swedish buffet, while others noted a lack of variety over consecutive days. The hotel's hospitable staff, outdoor pool, sauna, and spa facilities add to the positive aspects of the stay. Despite minor issues such as occasional unresponsiveness at check-in and the need for enhanced towel service, the Hotel Palace generally succeeds in offering guests spacious and comfortable accommodations in a remarkable setting.
Beds
Hotel Palace offers a mix of experiences when it comes to their beds. Many guests have found the beds to be overall comfortable, and there are numerous mentions of the mattresses being very good, with some describing them as very comfortable. The hotel seems to provide large beds that add to a restful night's sleep for many visitors. However, some guests noted that the mattresses can be quite hard, which may not suit everyone's preference, potentially affecting comfort levels. Additionally, while the mattresses receive praise, the pillows receive mixed feedback, with some describing them as lumpy or too thin. Overall, the comfort of the beds at Hotel Palace is generally well-received, but personal preferences regarding mattress firmness and pillow softness may vary.
Cleanliness
Hotel Palace showcases a varied range of guest experiences when it comes to cleanliness. On a positive note, many guests have praised the cleanliness of the rooms and the presence of friendly staff, finding the overall environment to be well-kept and clean, including areas like the warm water pool. The rooms are described by some as very clean and perfect for relaxation, with housemaids diligently replacing towels daily. Other guests highlighted the cleanliness of the hotel's facilities, with some considering it exceptional or even superb—particularly the cleanliness in the park and the fluffiness of towels from the spa area.
However, there are notable areas for improvement. Certain reviews point out issues such as crawling insects in rooms and superficial cleaning within the accommodations. While the hotel's appearance indoors meets expectations, the exterior seems rather unkempt. Additionally, guests have mentioned occasional unpleasant odors in the bathrooms, missing bathroom products, and unsatisfactory cleaning during their stay. In the spa area, the cleanliness leaves much to be desired, contrary to the clean mountain air and clean pools some guests appreciated.
Overall, while Hotel Palace receives commendation for cleanliness in several areas, especially in the hospitality manner and hotel amenities, there are significant aspects needing attention to enhance guest satisfaction further.
Staff
At Hotel Palace, guests frequently highlight the exceptional friendliness and professionalism of the staff, which is evident throughout all areas of the hotel. Both the receptionists and the restaurant personnel are often described as extremely helpful and attentive to guests' needs, embodying a warm and welcoming spirit. The staff are applauded for their promptness and willingness to go above and beyond, maintaining a high standard that reflects the hotel’s four-star status. However, there are occasional remarks about the need for further training among some reception and restaurant staff. Despite this, the overall impression is one of kindness, respect, and dedication to ensuring a pleasant stay for guests. The well-trained staff contribute significantly to the positive atmosphere, enhancing the overall guest experience at this superb hotel with its impressive amenities like the spa center and heated pools.
Spa
Hotel Palace's spa offers a blend of both commendable and challenging aspects that make it a unique feature for its guests. Many reviews highlight the spa's aesthetically pleasing environment, offering well-equipped amenities such as saunas, a jacuzzi, and relaxation areas with aromatherapy. Guests frequently commend the massage services and treatment facilities as excellent, with well-trained and friendly personnel enhancing the overall experience. The spa area is generally maintained well, providing a peaceful and relaxing atmosphere with clean, warm pools and a heated pool that adds to its charm.
However, the facility faces some logistics-related challenges. It appears that the spa can feel overcrowded at times, likely due to its comparatively small size for the number of hotel guests, which can lead to reduced enjoyment. There are mentions of outdated facilities and some recurring maintenance issues, such as non-operational steam baths and technical maintenance concerns. Moreover, the enforcement of hygiene standards, such as proper footwear, has been inconsistent, slightly detracting from the luxurious image.
Despite these setbacks, the overall sentiment towards the spa is positive, chiefly due to its comprehensive range of services and the attentive spa staff, making it a significant draw for those who wish to relax and rejuvenate during their stay at Hotel Palace.
Pool
Hotel Palace offers a charming pool experience that consistently delights its guests, thanks to its array of both indoor and outdoor options. The outdoor pool is frequently highlighted for its heated mineral water, providing a relaxing experience even as ambient light transforms it into a romantic setting in the evenings. Many guests appreciate the cleanliness and warmth of both pools, which seem to be maintained to a high standard. The presence of ambient music adds a relaxing vibe that enhances the overall poolside atmosphere. Despite the cleanliness and appealing temperature of the water, some users note that both the indoor and outdoor pools could be larger to accommodate the hotel's number of guests. An indoor pool with heated water offers a cozy alternative, but some users find its size small relative to expectations. Concerns can arise regarding the upkeep of the outdoor pool, given its occasional need for more attention. The additional pool amenities, like the spa facilities, make for a delightful experience, even on gloomy days. While guests appreciate the heated pools, spa-goers might experience some limitations, such as an extra charge for saunas. Nonetheless, the pools at Hotel Palace serve as a relaxing break, offering clean and warm waters for a soothing swim.
Parking
Hotel Palace offers a convenient parking experience for its guests, characterized by ample, spacious, and free parking facilities. The large parking lot ensures that many spots are available, providing peace of mind for travelers upon arrival. Guests appreciate the easy access to the parking area, which is located in immediate proximity to the hotel, making it particularly convenient for those traveling by car. The availability of spacious private parking further enhances the comfort of visitors, allowing them to focus on their stay without worrying about parking issues.
Family
Hotel Palace offers an inviting and enjoyable environment for families, making it an ideal choice for those traveling with kids. The children's pool is highlighted as a perfect feature, providing a safe and fun space for children to splash around and play. The hotel boasts a designated area specifically for children, ensuring they have their own space to enjoy a variety of activities. Although some guests noted that breakfast settings could be crowded due to organized group activities, the overall atmosphere of the hotel is one of health and peace, allowing for a relaxing stay for families. It's also noted that while stray cats and dogs peacefully roam the resort, parents are advised to be mindful of their children’s interactions both in common areas and at the spa. Despite these minor considerations, Hotel Palace stands out as a family-friendly destination promoting relaxation and well-being.
4 Star
Hotel Palace presents itself as a four-star establishment, yet reviews suggest it often falls short of fulfilling the standard expectations associated with its rating. Guests frequently highlight the disparity between advertised and actual experiences, pointing to utilitarian rooms and outdated bathrooms that fail to reflect the hotel's purported four-star status. Cleanliness appears to be another area needing improvement, particularly within guest rooms.
Regarding dining, while the ambiance of the dining area may suggest luxury, the breakfast offerings are perceived as somewhat lacking for a four-star venue, and restaurant prices seem disproportionate to the service quality. The facilities and overall guest services have been described as closer to three-star standards, which might explain the general dissatisfaction with the quality-to-price ratio.
While there are mentions of the hotel's solid potential and proximity to meeting four-star expectations, it's clear that many guests feel the star rating might have been awarded with indulgence. Despite the high prices, which could justify high-star accommodations, many aspects of the hotel seem to deliver comfort and service that fall beneath this benchmark. Hence, guests may experience unfulfilled expectations unless improvements are made.
Yes, Hotel Palace has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool, Children's Pool.
Yes, a spa is available at Hotel Palace.
No, Hotel Palace doesn't allow dogs.
Yes, parking facilities are available at Hotel Palace.