HM Hotel
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Summary of reviewsHM Hotel stands out for its exceptional location, conveniently situated just a short walk from both the beach and the city center. Its prime positioning offers easy access to shops, restaurants and various tourist attractions, enhancing the travel experience for visitors. The hotel's surroundings are noted for being safe and pleasant, adding to its overall desirability.
The hotel's breakfast receives high praise for its variety and quality with a buffet that includes fruits, breads, cakes and even gluten-free options. Guests appreciate the fresh daily preparation and the politeness of the staff, making breakfast a highlight of their stay.
The rooms at HM Hotel are often described as comfortable, clean and spacious. Modern and well-maintained, the accommodations feature ample closet space, comfortable beds and certain rooms even offer a balcony. While some guests reported issues such as poor lighting and outdated furnishings, the majority found the rooms cozy and well-organized.
Cleanliness is another strong point for HM Hotel with many guests noting the fragrant rooms and spotless bed linens and bathrooms. Despite a few inconsistencies, the overall impression is one of well-maintained and inviting accommodations.
The staff at HM Hotel receives widespread acclaim for their attentiveness, friendliness and professionalism. From the receptionists to the hotel owner, Hélio, the team goes above and beyond to ensure guests feel welcome and comfortable. This excellent customer service significantly enhances the overall experience for visitors.
The variety of pool options at HM Hotel is appreciated by many guests with clean indoor and outdoor pools, including heated and separate pools for adults and children. Despite occasional concerns about cleanliness and noise, the pool facilities are generally considered a positive aspect of the hotel.
The hotel's proximity to the beach is frequently highlighted, making it an ideal spot for those looking to enjoy the sun and sea with ease. This, combined with comfortable accommodations and a diverse, delicious breakfast, makes HM Hotel a great base for exploring the area.
Overall, HM Hotel offers a combination of an unbeatable location, quality service and well-maintained amenities, making it a popular choice for travelers. While there are some areas needing improvement, such as Wi-Fi connectivity, parking availability and certain room features, the positive aspects significantly outweigh the negatives, providing a pleasant and comfortable stay for most guests.
Categories
The hotel's breakfast receives high praise for its variety and quality with a buffet that includes fruits, breads, cakes and even gluten-free options. Guests appreciate the fresh daily preparation and the politeness of the staff, making breakfast a highlight of their stay.
The rooms at HM Hotel are often described as comfortable, clean and spacious. Modern and well-maintained, the accommodations feature ample closet space, comfortable beds and certain rooms even offer a balcony. While some guests reported issues such as poor lighting and outdated furnishings, the majority found the rooms cozy and well-organized.
Cleanliness is another strong point for HM Hotel with many guests noting the fragrant rooms and spotless bed linens and bathrooms. Despite a few inconsistencies, the overall impression is one of well-maintained and inviting accommodations.
The staff at HM Hotel receives widespread acclaim for their attentiveness, friendliness and professionalism. From the receptionists to the hotel owner, Hélio, the team goes above and beyond to ensure guests feel welcome and comfortable. This excellent customer service significantly enhances the overall experience for visitors.
The variety of pool options at HM Hotel is appreciated by many guests with clean indoor and outdoor pools, including heated and separate pools for adults and children. Despite occasional concerns about cleanliness and noise, the pool facilities are generally considered a positive aspect of the hotel.
The hotel's proximity to the beach is frequently highlighted, making it an ideal spot for those looking to enjoy the sun and sea with ease. This, combined with comfortable accommodations and a diverse, delicious breakfast, makes HM Hotel a great base for exploring the area.
Overall, HM Hotel offers a combination of an unbeatable location, quality service and well-maintained amenities, making it a popular choice for travelers. While there are some areas needing improvement, such as Wi-Fi connectivity, parking availability and certain room features, the positive aspects significantly outweigh the negatives, providing a pleasant and comfortable stay for most guests.
Family Friendly Hotel
This hotel provides spacious rooms and family-friendly amenities. It ensures everyone has a comfortable stay.
Hotel with Swimming Pool
Located near the central beach, this hotel features both child and adult pools. It also has sauna facilities and is close to many bars and restaurants.
Heated Pool Indoor Pool Outdoor Pool
4-Star Hotel
This hotel is prized for its prime location near Sao Sebastiao Church. It offers comfortable accommodation and is a good choice for travelers wanting to be close to city attractions.
Hotel with Outdoor Pool
This hotel has outdoor pools for both children and adults, an indoor pool, and sauna facilities. The outdoor pool area is surrounded by a sun terrace with sun loungers and parasols.
Hotel with Heated Pool
HM Hotel offers an indoor heated pool as part of its leisure area, which also includes outdoor pools and a sauna.
Hotel with EV Charging Stations
Hotel with Rooms With Jacuzzi / Hot-tub
Hotel near The Beach
Hotel for Honeymoon
Dog Friendly Hotel
Romantic Hotel
Hotel with Parking
EV charging stations
Accessible Hotel
Hotel with Indoor Pool
Guest Reviews
HM Hotel is often lauded for its exceptional location, making it a prime choice for visitors. The hotel is superbly situated just a short stroll from both the beach and the city center, providing easy access to various shops, restaurants and activities. Guests appreciate the convenience of having supermarkets, pharmacies and gas stations nearby, enhancing the overall travel experience.
The Big Wheel and Avenida Brasil are also within close proximity, adding to the appeal of the hotel's strategic location. Visitors frequently highlight the hotel's central position, remarking on the ease of getting to key tourist attractions and amenities. Many find the hotel's surroundings safe and pleasant, reinforcing its desirability.
The hotel doesn't just excel in location alone; guest reviews also commend the cleanliness, friendly staff and the deliciously varied breakfast offerings. Rooms are described as spacious and comfortable with some reviews even noting the availability of both heated and regular pools. Overall, HM Hotel ticks several boxes for travelers, combining an unbeatable location with quality service and amenities.
At HM Hotel, the breakfast experience garners a variety of opinions, though the consensus leans heavily toward the positive. Guests frequently highlight the wonderful and delicious breakfast, lauding its variety and quality. The breakfast buffet boasts a wide array of options, including fruits, breads, cakes and even gluten-free choices, making it a great start to the day. The quality coffee also earns praise.
The breakfast offerings are described as very good and complete with many enjoying the regional dishes and fresh daily preparation. Some even call it excellent, appreciating the savory items, freshly made delicacies and the politeness of the staff. The cleanliness and organization of the breakfast area are frequently noted, enhancing the overall experience.
However, not all reviews are glowing. Some guests find the breakfast to be repetitive and lacking in variety, especially for those with dietary restrictions or longer stays. Issues such as weak coffee, artificial juice and cold dishes are mentioned. There are also occasional complaints about the limited options and the quality not meeting expectations.
Despite these critiques, many guests still express satisfaction with the breakfast, particularly appreciating the variety of fruits, breads and cakes. With the positive reviews significantly outnumbering the negatives, HM Hotel's breakfast is generally considered a strong feature, contributing to a pleasant stay.
The dinner experience at HM Hotel has been a mixed bag for guests. While many have praised the meals for being good and the restaurant for its quality, others have noted issues with the restaurant service at night, describing it as slow with subpar food. Guests have appreciated the fair-priced meals available at the pool bar and the practical options provided by the American bar, though some felt it could benefit from a later closing time and more robust offerings. The dinner options, although generally good, were seen by some as needing improvement to match the hotel's overall level. The facilities supporting these dining services, like the café restaurant and leisure structure, added to the overall experience, though there remains room for enhancement, especially regarding the service efficiency and variety.
Guests at HM Hotel provided mixed feedback on their room experiences, highlighting a range of positive and negative aspects. On the positive side, many reviews praised the rooms for being comfortable, clean and spacious, often describing the accommodations as cozy and well-organized. Several guests appreciated the modern and well-maintained aspects of the hotel, noting the sizable, well-lit rooms with ample closet space and comfortable beds. The balcony in some rooms was a pleasant addition, contributing to the overall enjoyable experience.
However, several areas of improvement were frequently mentioned. Issues such as poor lighting, outdated and neglected furnishings and unpleasant odors were common complaints. Some guests encountered cleanliness problems, including mold on ceilings, dusty surfaces and even insect infestations. The Wi-Fi quality also appeared to be inconsistent with several reviews mentioning non-functional internet connections.
Additionally, the bathrooms received significant criticism with reports of small, cramped spaces, plumbing issues and foul smells. Noise from both within the hotel and the surrounding area was another concern, affecting the overall comfort and tranquility for some guests.
While HM Hotel offers a range of appealing features, it seems there are crucial areas requiring attention and improvement to meet the full expectations of its visitors.
Reviews of the beds at HM Hotel showcase a mostly positive sentiment, highlighting their comfort and appeal for a good night's rest. Frequent mentions of comfortable, soft and cozy beds dominate, affirming that many guests found the sleeping arrangements satisfactory. Several reviewers specifically described the beds as large, clean and equipped with clean linens, adding to the overall feeling of comfort. Super comfortable beds and very good bed comfort were recurring themes, pointing to the hotel’s strength in this area.
However, some issues were noted with a few guests expressing concerns about old or deformed mattresses, beds that were too short and sagging. The configuration of double beds made from two single beds was also a common complaint, as it often led to discomfort due to the gap in the middle. Despite these issues, the majority of guests appreciated the large and comfortable beds, which helped ensure a pleasant stay.
HM Hotel's commitment to cleanliness stands out in numerous guest reviews. Many guests praise the hotel for its clean and fragrant rooms with particular mentions of spotless bed linens and bathrooms. The overall impression of the rooms is one of cozy comfort combined with impeccable cleanliness. Notable mentions include the hotel having a general clean and fresh feel organized and tidy spaces, as well as clean and comfortable accommodations throughout.
However, some guests reported inconsistencies, such as rooms not being cleaned for extended periods and finding used toiletries in the bathroom. Specific criticisms included musty-smelling rooms and worn towels. Despite these occasional drawbacks, the majority of reviews highlight a very clean, well-organized and inviting environment. Staff friendliness and efficient cleaning service further enhance the positive experience reported by many guests, making HM Hotel a solid choice for travelers prioritizing cleanliness in their stay.
The staff of HM Hotel consistently receives high praise for their attentiveness, friendliness and professionalism. Guests frequently highlight the welcoming and polite nature of the team, ranging from the receptionists to the hotel owner, Hélio, who is often mentioned for his attentiveness and warm demeanor. Service at HM Hotel is described as excellent, top-notch and exceptional with employees going above and beyond to ensure guests feel well-treated and comfortable. The attentiveness extends across all departments, including reception, housekeeping and valet service, ensuring a pleasant and supportive atmosphere.
However, not all feedback is positive. Some guests experienced issues such as unhelpful reception staff, lack of flexibility and occasional rudeness. A few reviews also noted poor experiences at check-in and a lack of empathy from certain employees. Despite these occasional drawbacks, the overarching sentiment remains favorable with many guests appreciating the dedication and kindness of most of the staff members and the general effectiveness of their service.
In addition to the excellent customer service, guests also compliment the owner for his engaging presence and helpful tips, making him a standout feature of the hotel. Overall, while there are minor areas for improvement, the majority of guest reviews reflect a high level of satisfaction with the staff's service and hospitality at HM Hotel.
HM Hotel has received mixed reviews regarding its Wi-Fi service. While a few guests mentioned experiencing good Wi-Fi reception, the overwhelming majority highlighted significant issues. Many reported that the Wi-Fi doesn't work in most common areas or in the rooms with some specifying no connectivity on certain floors, such as the seventh floor. Guests frequently described the Wi-Fi as very bad with poor connections, frequent disconnections and needing constant resets. Some reviews noted that the internet was largely unreliable and spotty, making it difficult to use comfortably. Overall, while the hotel's employees were praised for being super polite and helpful, the Wi-Fi service fell short of expectations, necessitating notable improvements.
The pool facilities at HM Hotel offer a variety of swimming options, catering to different preferences and needs. Guests appreciated the availability of both indoor and outdoor pools, along with separate pools for adults and children. The heated pool was particularly applauded for its usefulness during cold weather. Many reviews highlighted the cleanliness and organization of the pool areas, noting the pools as great, clean and perfect.
However, some guests pointed out areas for improvement, such as the outdoor pool occasionally being dirty and the heated pool experiencing cleanliness and temperature issues. Noise from the pool and hallways was a common concern. Despite these drawbacks, the overall experience of the pool area was positive with clean indoor pools and a pleasant pool view enhancing the stay for many visitors.
The pool areas generally closed by 10 pm and the closures or temperature inconsistencies did impact some guests' experiences. Nevertheless, the variety and quality of pools, particularly the heated indoor pool, were strong aspects of HM Hotel that were well received.
The HM Hotel boasts an enviable location, being very close to the beach. Guests frequently highlight its proximity to the beach, making it an ideal spot for those looking to enjoy the sun and sea without hassle. The hotel's setting offers an excellent view of the sea and provides easy access to nearby markets and restaurants, enhancing the convenience for travelers.
Beyond its strategic location, the hotel receives praise for its comfortable accommodations and the diverse, delicious breakfast spread that includes fruits, breads and cakes, making it a great base for exploring all there is to offer. Whether for a leisurely stroll or quick access to the water, the beach is just a few steps away, which is a consistent advantage noted by many visitors.
When considering a stay at HM Hotel, potential guests should keep in mind the mixed reviews about the parking facilities. One notable point is the limited availability of parking spaces with phrases such as "limited parking spaces" and "parking space not guaranteed" frequently mentioned. This often leads guests to struggle with finding a spot on arrival and some even end up using street parking. There are only 33 designated spaces for the entire hotel, which seems particularly insufficient during peak seasons.
Furthermore, parking is not complimentary, involving a daily fee that some guests felt was quite steep. Daily charges were cited, ranging from 35 reais to 30 dollars per day, depending on the currency and specific offer at the time of booking. There were additional critiques about the extra cost of parking, highlighting that it was separate from the room charge and not included in the advertised price, sometimes causing confusion at check-in.
Valet service is available but received mixed feedback with some reviews pointing out delays and inconsistent service. The tight and full parking lot condition compounded with a long wait for valet service, often over 35 minutes, left some guests feeling frustrated.
However, the valet staff themselves were acknowledged for their niceness, even if the overall management of the parking area seemed to lack efficiency. Some guests appreciated the secure and free parking options, but these comments were overshadowed by the broad consensus on parking space scarcity and the high charge for parking.
In summary, while HM Hotel provides some parking facilities, prospective guests should prepare for potential difficulties in securing a spot and additional costs. Properly managing expectations and understanding the extra expenses involved with parking could make for a smoother experience.
HM Hotel has received recognition for its family-friendly atmosphere and various activities tailored for children. Guests have particularly enjoyed the hotel's thermal pool and game area, which provide a relaxing environment suitable for all ages. The dining area is also noted for being accommodating to families, enhancing the overall experience for those traveling with children. Although there are some critiques regarding the presence of noisy young tourist groups and occasional prejudices against children, the majority of reviews highlight HM Hotel as a great destination for a family stay.
HM Hotel offers a cozy and comfortable stay that generally meets guests' expectations. Many reviews highlight the hotel as a great cost-benefit option with several guests pointing out its very good cost-benefit ratio. Despite being classified as a three-star hotel, the service appears to be consistently rated as satisfactory. While some guests feel the breakfast doesn't quite meet the three-star level, the overall stay is often described as exceptional or good with ratings typically between 7.00 and 9.00 out of 10. However, there is a note of caution regarding a pricing issue with one review mentioning a discrepancy in the advertised cost.
The heated pool at HM Hotel receives mixed feedback from its guests. Many appreciate the availability of a heated swimming option, describing it as very comfortable and excellent for relaxing after a day of exploring the city. Commonly mentioned are the indoor setting and consistently heated water, which contribute to a generally positive experience. Some, however, find the temperature either too cold or too hot, indicating inconsistency in heating. Cleanliness also appears to be a concern for a number of guests, who noted that the heated pool can be dirty at times. Despite these issues, the overall sentiment leans towards the pool being a valuable amenity for the hotel.
The outdoor pool at HM Hotel receives generally positive feedback from guests. Descriptions often highlight it as a great or good feature of the hotel. Guests appreciate having both an outdoor and an indoor pool with the indoor pool being heated. However, some reviews mention that the outdoor pool can be cold, which may not be ideal for children. Additionally, there are mentions of the outdoor pool sometimes being dirty. Overall, the outdoor pool is a notable amenity, though its temperature and cleanliness may vary.
The HM Hotel's indoor pool receives mixed reviews from guests who have experienced it. On the positive side, many guests appreciate that the indoor pool is heated, making it a warm and comfortable spot for relaxation. The combination of the indoor pool with spa amenities is another highlight, enhancing the overall guest experience. In addition to the indoor option, the hotel also provides an outdoor pool, offering flexibility for different preferences.
However, some guests have noted that the indoor pool was not always as warm as expected and occasionally had a strong chlorine smell. Cleanliness issues were mentioned by a few visitors with some describing the pool as small and dirty. Despite these occasional drawbacks, the concept of a thermal and heated indoor pool is generally well-received, providing a cozy retreat for guests.
Location Show Map
Location
The Big Wheel and Avenida Brasil are also within close proximity, adding to the appeal of the hotel's strategic location. Visitors frequently highlight the hotel's central position, remarking on the ease of getting to key tourist attractions and amenities. Many find the hotel's surroundings safe and pleasant, reinforcing its desirability.
The hotel doesn't just excel in location alone; guest reviews also commend the cleanliness, friendly staff and the deliciously varied breakfast offerings. Rooms are described as spacious and comfortable with some reviews even noting the availability of both heated and regular pools. Overall, HM Hotel ticks several boxes for travelers, combining an unbeatable location with quality service and amenities.
Breakfast
The breakfast offerings are described as very good and complete with many enjoying the regional dishes and fresh daily preparation. Some even call it excellent, appreciating the savory items, freshly made delicacies and the politeness of the staff. The cleanliness and organization of the breakfast area are frequently noted, enhancing the overall experience.
However, not all reviews are glowing. Some guests find the breakfast to be repetitive and lacking in variety, especially for those with dietary restrictions or longer stays. Issues such as weak coffee, artificial juice and cold dishes are mentioned. There are also occasional complaints about the limited options and the quality not meeting expectations.
Despite these critiques, many guests still express satisfaction with the breakfast, particularly appreciating the variety of fruits, breads and cakes. With the positive reviews significantly outnumbering the negatives, HM Hotel's breakfast is generally considered a strong feature, contributing to a pleasant stay.
Dinner
Rooms
However, several areas of improvement were frequently mentioned. Issues such as poor lighting, outdated and neglected furnishings and unpleasant odors were common complaints. Some guests encountered cleanliness problems, including mold on ceilings, dusty surfaces and even insect infestations. The Wi-Fi quality also appeared to be inconsistent with several reviews mentioning non-functional internet connections.
Additionally, the bathrooms received significant criticism with reports of small, cramped spaces, plumbing issues and foul smells. Noise from both within the hotel and the surrounding area was another concern, affecting the overall comfort and tranquility for some guests.
While HM Hotel offers a range of appealing features, it seems there are crucial areas requiring attention and improvement to meet the full expectations of its visitors.
Beds
However, some issues were noted with a few guests expressing concerns about old or deformed mattresses, beds that were too short and sagging. The configuration of double beds made from two single beds was also a common complaint, as it often led to discomfort due to the gap in the middle. Despite these issues, the majority of guests appreciated the large and comfortable beds, which helped ensure a pleasant stay.
Cleanliness
However, some guests reported inconsistencies, such as rooms not being cleaned for extended periods and finding used toiletries in the bathroom. Specific criticisms included musty-smelling rooms and worn towels. Despite these occasional drawbacks, the majority of reviews highlight a very clean, well-organized and inviting environment. Staff friendliness and efficient cleaning service further enhance the positive experience reported by many guests, making HM Hotel a solid choice for travelers prioritizing cleanliness in their stay.
Staff
However, not all feedback is positive. Some guests experienced issues such as unhelpful reception staff, lack of flexibility and occasional rudeness. A few reviews also noted poor experiences at check-in and a lack of empathy from certain employees. Despite these occasional drawbacks, the overarching sentiment remains favorable with many guests appreciating the dedication and kindness of most of the staff members and the general effectiveness of their service.
In addition to the excellent customer service, guests also compliment the owner for his engaging presence and helpful tips, making him a standout feature of the hotel. Overall, while there are minor areas for improvement, the majority of guest reviews reflect a high level of satisfaction with the staff's service and hospitality at HM Hotel.
Wi-Fi
Pool
However, some guests pointed out areas for improvement, such as the outdoor pool occasionally being dirty and the heated pool experiencing cleanliness and temperature issues. Noise from the pool and hallways was a common concern. Despite these drawbacks, the overall experience of the pool area was positive with clean indoor pools and a pleasant pool view enhancing the stay for many visitors.
The pool areas generally closed by 10 pm and the closures or temperature inconsistencies did impact some guests' experiences. Nevertheless, the variety and quality of pools, particularly the heated indoor pool, were strong aspects of HM Hotel that were well received.
Beach
Beyond its strategic location, the hotel receives praise for its comfortable accommodations and the diverse, delicious breakfast spread that includes fruits, breads and cakes, making it a great base for exploring all there is to offer. Whether for a leisurely stroll or quick access to the water, the beach is just a few steps away, which is a consistent advantage noted by many visitors.
Parking
Furthermore, parking is not complimentary, involving a daily fee that some guests felt was quite steep. Daily charges were cited, ranging from 35 reais to 30 dollars per day, depending on the currency and specific offer at the time of booking. There were additional critiques about the extra cost of parking, highlighting that it was separate from the room charge and not included in the advertised price, sometimes causing confusion at check-in.
Valet service is available but received mixed feedback with some reviews pointing out delays and inconsistent service. The tight and full parking lot condition compounded with a long wait for valet service, often over 35 minutes, left some guests feeling frustrated.
However, the valet staff themselves were acknowledged for their niceness, even if the overall management of the parking area seemed to lack efficiency. Some guests appreciated the secure and free parking options, but these comments were overshadowed by the broad consensus on parking space scarcity and the high charge for parking.
In summary, while HM Hotel provides some parking facilities, prospective guests should prepare for potential difficulties in securing a spot and additional costs. Properly managing expectations and understanding the extra expenses involved with parking could make for a smoother experience.
Family
3 Star
Heated Pool
Outdoor Pool
Indoor Pool
However, some guests have noted that the indoor pool was not always as warm as expected and occasionally had a strong chlorine smell. Cleanliness issues were mentioned by a few visitors with some describing the pool as small and dirty. Despite these occasional drawbacks, the concept of a thermal and heated indoor pool is generally well-received, providing a cozy retreat for guests.
Yes, HM Hotel has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool, Outdoor Pool.
No, a spa isn't available at HM Hotel.
Yes, HM Hotel welcomes dogs.
Yes, parking facilities are available at HM Hotel.
No, HM Hotel doesn't have a gym.
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