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Summary of reviewsPol & Grace Hotel is praised for its prime location in the Gracia neighborhood of Barcelona, offering a harmonious blend of accessibility to vibrant city life and a peaceful retreat. With excellent connectivity to public transportation, major attractions like La Rambla and Park Güell are just minutes away, while the local area provides an authentic, less touristy experience with numerous cafes, restaurants and markets nearby.
Guests generally commend the hotel's cleanliness, noting well-maintained common areas and guest rooms. The housekeeping service is frequently lauded for its thoroughness, providing fresh towels and clean bedding regularly. While some issues like mold in bathrooms and occasional dirtiness in specific areas have been reported, these are usually addressed promptly by the attentive staff.
The staff at Pol & Grace Hotel consistently receives high marks for their friendliness, helpfulness and professionalism. Their ability to speak multiple languages and their willingness to assist with special requests and travel tips enhance the guest experience. The hospitable nature of the team contributes significantly to the welcoming atmosphere of the hotel.
Breakfast at Pol & Grace Hotel, despite mixed reviews, often earns positive feedback for its variety and quality. Guests enjoy the diverse selection of cheeses, meats, fruits, pastries and hot options like scrambled eggs. The breakfast staff's helpfulness and the option to dine on a terrace add to the positive experience, though some guests suggest more variety and improvements in logistics.
The hotel rooms, described as clean, cozy and spacious, offer modern, minimalist designs with comfortable beds and large windows or terraces in some cases. While some guests mention noise issues and outdated air conditioning, the overall consensus is that the rooms provide a comfortable and well-decorated space for relaxation.
For families, the hotel offers spacious rooms with ample amenities like cribs at no extra charge, creating a convenient and child-friendly environment. Proximity to shops, restaurants and kid-friendly attractions, along with attentive staff, makes Pol & Grace Hotel a suitable choice for family stays.
Pol & Grace Hotel's free WiFi receives mixed reviews with some guests praising its speed and connection strength while others experience unstable and slow connections. The parking options are generally appreciated for their security and convenience, though spaces can be tight and fees are relatively high.
Reviewers also highlight the hotel's excellent location for enjoying Barcelona’s nightlife, offering proximity to bars and evening entertainment in Gracia, while maintaining a quiet environment for restful nights.
In conclusion, Pol & Grace Hotel provides a modern, cozy and well-located option for travelers with its standout features being the exceptional staff, cleanliness, comfortable beds and strategic location. Addressing minor drawbacks such as WiFi consistency and room updates could enhance the overall guest experience, making it a solid choice for visitors seeking a pleasant stay in Barcelona. Show more
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Hotel where Dogs Stay Free
This hotel is highly praised by guests traveling with dogs, specifically noting the welcoming staff and provision of pet amenities like bowls. Its positive atmosphere combined with the free dog stay makes it a top choice.
Boutique-style Hotel
Luxury Hotel
Hotel Taking Steps Towards Sustainability
Family Friendly Hotel
Dog Friendly Hotel
Dogs Stay Free
Hotel near Nightlife Spots
Business Hotel
Hotel with Parking
Accessible Hotel
4-Star Hotel
Room Types
Double or Twin RoomThis spacious, air-conditioned room offers flat-screen satellite TV and free Wi-Fi access. Soundproofed and modern, it includes a minibar and rental safe. The private bathroom comes with toiletries.
Triple RoomThis spacious, air-conditioned room offers flat-screen satellite TV and free Wi-Fi access. Soundproofed and modern, it includes a minibar and rental safe. The private bathroom comes with toiletries.
Single RoomOffering free toiletries, this single room includes a private bathroom with a bath, a bidet and a hairdryer. The air-conditioned single room offers a flat-screen TV with cable channels, soundproof walls, Smartphone and a minibar. The unit offers 1 bed.
Superior Double or Twin RoomFeaturing free toiletries, this twin/double room includes a private bathroom with a bath, a bidet and a hairdryer. The twin/double room features air conditioning, soundproof walls, Smartphone, a minibar, as well as a flat-screen TV with cable channels.
Guest Reviews
8.4
Very Good
Location
Pol & Grace Hotel enjoys a prime location that offers guests easy access to Barcelona’s vibrant life while ensuring a peaceful retreat. Nestled in the Gracia neighborhood, the hotel is well-connected to major means of public transportation with several subway and bus stations just a few steps away. This accessibility means that the bustling city center and renowned attractions such as La Rambla and Park Güell are just minutes away via metro.
The local area itself is charming and less touristy, providing a more authentic experience of Barcelona. There are plenty of cafes, restaurants and markets nearby, making it a convenient spot for both dining and everyday needs. The neighborhood is described as quiet and safe, ideal for those looking to unwind after a day of sightseeing.
Moreover, the hotel's strategic position allows for easy exploration of major highlights, placing guests within walking distance or a short metro ride away from iconic sights. This blend of accessibility and tranquility makes Pol & Grace Hotel an excellent base for experiencing the best of Barcelona.
Breakfast
Pol & Grace Hotel's breakfast has garnered mixed reviews, though positive feedback dominates. Many guests praised the breakfast for being excellent, varied and abundant, noting the delicious quality and the fresh products offered. The diverse selections of cheeses, meats, fruits and pastries stood out with some guests particularly appreciating the hot and cold options available, including scrambled eggs.
The staff's helpfulness and friendliness also received commendations, enhancing the overall breakfast experience. The breakfast setting with options to sit at a nice terrace, was another plus for visitors. However, the breakfast area in the basement received some criticism for its occasionally cold drafts and less cozy atmosphere.
On the downside, a recurring critique was the lack of variety with several guests mentioning that the offerings remained the same every day, leading to a monotonous experience. Some patrons found the breakfast basic and not worth its price when it was not included in their booking. Issues with waiting for refills and a malfunctioning coffee machine were also noted.
Despite these drawbacks, many found the breakfast to be good, well-priced and plentiful with some believing it to be the best part of their stay at the hotel. There's a consensus that while the breakfast quality is generally high, offering a bit more variety and addressing logistical issues could make the experience even better.
Rooms
The rooms at Pol & Grace Hotel have received mixed reviews from guests, but there are several positive aspects worth noting. Many guests appreciate that the rooms are clean, cozy and offer a modern yet minimalist design. The spaciousness of the rooms was also frequently mentioned with many noting that the large, comfortable beds add to the overall comfort. The bathrooms were generally described as clean and well-equipped, although some guests felt they were a bit dated and in need of an upgrade.
Guests also enjoyed the large windows and terraces in some rooms, which provided nice views and a good amount of natural light. Despite some noise issues and outdated air conditioning, the general consensus is that the rooms are pleasant and adequately decorated.
The hotel offers additional conveniences such as working desks and spacious layouts, making it suitable for both short and extended stays. The housekeeping service has received praise for keeping the rooms in good condition with frequent towel changes and bed making. The staff's hospitality adds to the positive experience, as they are described as helpful and friendly.
Although some rooms show signs of wear and could use refurbishment, their overall comfort and cleanliness make Pol & Grace Hotel a favorable option for travelers looking for a well-located, modern and cozy stay in the city. The hotel's peaceful location and easy access to public transport also enhance its appeal.
Beds
Pol & Grace Hotel’s beds generally receive high praise from guests with comments highlighting their comfort and spaciousness. Many guests described the beds as extremely comfortable, emphasizing the large size and supportive pillows. Several reviews specifically noted the beds as being huge and very comfortable, which added to their overall positive experience.
Despite the majority of reviews being favorable, there were a few criticisms. Some guests found the mattresses to be old, noisy or too soft and a couple mentioned that the beds consisted of two singles pushed together, which detracted from their comfort. Additionally, issues such as creaky beds and uncomfortable cushions were noted by a minority of reviewers.
Overall, the comfort of the beds at Pol & Grace Hotel appears to be a strong point for many guests, though there are occasional concerns that suggest some variability in the quality of the sleeping arrangements.
Cleanliness
The reviews for Pol & Grace Hotel highlight a generally positive impression of the hotel's cleanliness. Most guests describe the rooms and common areas as clean, spacious and well-maintained. Many reviews commend the hotel's daily cleaning services, including fresh towels and clean bedding and some even describe the accommodations as spotless and immaculate.
Guests find the hotel to be modern, cozy and beautifully designed with clean and functional interiors. The positive remarks extend to the overall hotel structure, which is consistently noted as very clean. There are several mentions of friendly and helpful staff, which adds to the welcoming atmosphere of the establishment.
However, there are some recurring issues. Certain areas, particularly bathrooms, have drawn criticism for mold and black stains on tiles and joints. Some guests noted dirty walls, fingerprint marks and worn-out features in rooms and hallways. Problems like dirty curtains, a moist room smell and instances of uncleanliness like dusty floors and dirty carpets were also mentioned. In some cases, mold and cleanliness issues were promptly addressed upon guests' requests.
Despite these drawbacks, guests frequently emphasized the cleanliness, comfort and aesthetically pleasing environment offered by Pol & Grace Hotel, making it a recommended stay, especially for those who value hygiene and a well-kept living space.
Staff
Pol & Grace Hotel has garnered high praise for its exceptional staff, creating a welcoming and pleasant atmosphere for guests. Reviewers consistently highlight the team’s friendliness, helpfulness and professionalism. The receptionists, in particular, receive accolades for their warm welcomes, proficiency in multiple languages and willingness to go the extra mile for special requests and travel tips. Guests often mention the attentiveness of the staff, noting that they are always ready to assist with a smile, making visitors feel valued and taken care of throughout their stay. The staff's exemplary service extends to efficient check-ins and check-outs, providing helpful recommendations and maintaining an overall courteous and kind demeanor.
The hotel's service also includes thoughtful gestures such as offering complimentary tea and coffee, which guests appreciated. Moreover, the staff's hospitable nature is well-suited to ensuring a comfortable and enjoyable stay, often going above and beyond to enhance the guest experience. Despite a few isolated incidents of minor inconvenience, the overwhelming majority of reviews confirm that the Pol & Grace team excels in customer service with many guests identifying the staff as the highlight of their stay.
Wi-Fi
Pol & Grace Hotel provides free WiFi for its guests with some reviewers noting that it is fast and has a strong connection overall. However, feedback indicates that the WiFi quality can be inconsistent with many guests experiencing poor, unstable or slow connections. Several reviews mention that the WiFi signal does not reach all rooms effectively, leading to frequent disconnections and unreliable service. Despite some positive comments about good or powerful WiFi, a significant number of guests reported issues ranging from bad signal strength to the internet being practically unavailable in their rooms. There are also instances where the WiFi was completely down or not working properly. Although the complimentary WiFi is a convenient offering, it appears that there is room for improvement in ensuring consistent and robust internet access throughout the hotel.
Parking
Pol & Grace Hotel offers a variety of parking options for guests with both positives and minor drawbacks noted by reviewers. Many appreciated the private garage with direct access to the hotel, highlighting its convenience and security. The parking facilities within the building are often described as secure and safe, providing peace of mind for travelers. Additionally, the availability of underground and free parking was a positive aspect for many.
However, some guests pointed out that the hotel's parking spaces tend to be small and can be quite tight, making maneuvering a bit challenging. It’s often recommended to book parking in advance due to limited availability and larger vehicles might face difficulties. The daily parking fees were mentioned as relatively high, typically around €20-€30 per day.
Guests also noted that while on-site parking is available and useful, it may not always be guaranteed due to overbooking and external parking options, though convenient, can be pricey. Despite these concerns, the proximity to public transport, attractions and restaurants was appreciated, making it easy to explore the city without relying solely on a car.
In summary, Pol & Grace Hotel provides convenient but somewhat limited parking options with a good level of security and accessibility, although potential guests may want to consider advance reservation and be prepared for possibly higher parking costs.
Family
Pol & Grace Hotel offers a cozy and family-oriented atmosphere that appeals to guests traveling with children. The spacious family rooms, complete with living areas, provide plenty of space for families to relax together. The hotel is noted for its comfortable beds and thoughtful amenities, such as cribs provided at no extra charge. Many find the location convenient with numerous shops and restaurants nearby and a neighborhood that's both family-friendly and safe for outings.
Guests appreciate the warm, child-friendly environment and the attentiveness of the polite and helpful staff, who are quick to accommodate requests like room changes to better suit family needs. The hotel lobby and the colorful rooftop terrace add to the pleasant ambiance, making it enjoyable for children and adults alike.
Proximity to kid-friendly attractions, coupled with a quiet and relaxing atmosphere, makes Pol & Grace Hotel an appealing choice for families. Activities and amenities tailored for children, like complimentary bedding and accessible juice options, contribute to a welcoming stay for families. However, some experiences with infants could use improvement to ensure a consistently positive experience for visitors of all ages.
Nightlife
Situated in a cosmopolitan neighborhood, Pol & Grace Hotel boasts a convenient location that offers the best of both worlds: easy access to vibrant nightlife while maintaining a peaceful atmosphere away from the chaos. The hotel is close to Gracia, a perfect spot for evening outings with plenty of bars just a short walk away. Guests appreciate the nearby great nightlife locations, making it easy to enjoy evenings out. Despite its proximity to these lively spots, the hotel benefits from a quiet neighborhood, ensuring restful nights after entertaining outings. The excellent location is complemented by the hotel's facilities and the friendliness of its staff, contributing to a pleasant stay overall.
4 Star
Pol & Grace Hotel presents a mixed bag in terms of living up to its four-star rating. While many guests have highlighted its pleasant atmosphere and appealing entrance area, others have pointed out that the overall quality and standards fall short of what one would expect from a four-star establishment. The hotel's new and maintained appearance does align with four-star expectations, hinting at renovations aimed at achieving this standard. However, the lack of attention to detail, such as missing bathroom accessories, has been noted.
The hotel seems to strive for a young, artistic and sociable ambiance, which resonates well with some guests, making the hotel more than just a place to stay. The rooms have been described as cozy and spacious by some, whereas others mention that the room layout and size, especially in the economy row, could use some rethinking to truly meet four-star expectations.
One of the hotel's strong points is its excellent location, which has received positive remarks. While some guests have had an excellent stay and affirm that Pol & Grace is deserving of its four-star rating, the majority feel that the hotel lacks certain touches and amenities that truly encapsulate a four-star experience. Thus, potential visitors should weigh these aspects when considering a stay.
Business
Pol & Grace Hotel is a well-suited option for business travelers, boasting a range of amenities designed to support work-related needs. The hotel features a clean and comfortable workspace with a dedicated working zone, business center and meeting rooms that are equipped with all necessary equipment such as tables with outlets. The WiFi is generally praised for its reliability, essential for those staying connected during their business endeavors.
The hotel's proximity to train stations adds convenience for those needing to travel around the city, while its stylish, minimalist decor and artistic touches create a pleasant atmosphere that stands out from standard business hotels. Guests have highlighted the cleanliness and comfort offered, mentioning big bathrooms and beds cleaned daily, which contributes to a relaxing stay.
Free WiFi, a comfortable working environment and conference facilities underscore its suitability for business trips. Additionally, the hotel provides good value for money with a well-maintained setting. Despite a couple of mentions of bad internet, the majority find it good for business needs. Overall, Pol & Grace Hotel represents a professional setting with all the essentials for business travelers.
Accessible
Pol & Grace Hotel impresses with its accessibility for guests with disabilities, ensuring a comfortable experience for all. Strategically located close to metro stations and numerous bus stops, the hotel offers easy access to various parts of Barcelona, including the city center and major tourist attractions. The building itself is designed to be disabled friendly, featuring accessible entrances and wide common areas that accommodate wheelchairs.
Guests have appreciated the availability of designated parking spots directly across the street and the hotel also ensures that the breakfast area serves those with disabilities. Specific rooms are equipped to cater to disabled guests, such as those with standing baths and accessible bathrooms. Although some guests noted that certain doorways could be too narrow, the staff's responsiveness in providing accessible rooms when needed has been well received.
Overall, the Pol & Grace Hotel demonstrates a strong commitment to inclusivity, from its well-connected location to its thoughtful amenities designed to make every guest's stay as seamless as possible.
Boutique-Style
Pol & Grace Hotel consistently impresses guests with its charming boutique style and exquisite design. The hotel's decor stands out as lovely, beautiful and artful, featuring modern structures and carefully curated artwork that enhance its ambiance. Its modern feel and updated interiors create an atmosphere that is both cosy and elegant, distinguishing it from standard business hotels. Reviewers frequently highlight the minimalist yet functional approach to the design, which contributes to the hotel's overall clean and well-maintained appearance. The blend of eclectic and modern elements throughout the space gives it a unique, super charming character that is highly appreciated by those who stay.
Dog Friendly
Pol & Grace Hotel has garnered positive feedback for its dog-friendly facilities and exceptional pet services. Guests appreciate the hotel's welcoming attitude toward furry friends, noting that pets, including both dogs and cats, are accepted with open arms. The fact that there is no additional charge for bringing pets is a significant advantage for many travelers.
The hotel ensures that dogs are comfortable and well-treated during their stay. Many mentioned that the staff is not only kind and polite towards animals but also very accommodating, making it possible for guests to travel with multiple dogs or even larger breeds without any hassle. Pets are allowed to stay in the rooms, enabling guests to keep their companions close by throughout their visit.
Additionally, the hotel's location allows for easy access to nearby cafes and restaurants that are also pet-friendly, making it convenient for guests to explore the local area with their pets. However, some reviews suggest that while the general atmosphere is dog-friendly, there could be improvements such as designated sections or specific facilities for pets to further enhance the experience.
A few minor concerns about odors from cleaning agents mixed with animal scents were mentioned, but overall, the atmosphere was described as very pet-friendly and accommodating. The staff's affection and attentive care for animals contribute greatly to the positive experiences reported by pet owners. Whether traveling for work or leisure, guests have consistently noted that Pol & Grace Hotel provides a welcoming and supportive environment for pets, making it a popular choice for those traveling with their animal companions.
No, Pol & Grace Hotel doesn't have any pool.
No, a spa isn't available at Pol & Grace Hotel.
Yes, Pol & Grace Hotel welcomes dogs.
Yes, parking facilities are available at Pol & Grace Hotel.