Campanile Hotel - Basildon - East of London
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Summary of reviewsCampanile Hotel in Basildon, East of London, receives overall positive reviews for its strategic location, friendly staff and value-for-money services. Many guests commend its convenience for both business and leisure, thanks to its proximity to major roads, retail parks and restaurants. Positioned in a quiet yet accessible area, the hotel allows for effortless travel around Basildon and beyond.
The breakfast and dinner experiences are well-received with guests appreciating the variety and quality of food options available. Breakfast boasts an extensive range of choices, including full English breakfasts and vegetarian options, receiving praise for being well-prepared and good value for money. Dinners are also noted for their freshness and reasonable pricing, although some diners mention the need for more staff during busy periods.
The friendliness and helpfulness of the hotel staff stand out prominently in guest reviews. The reception team, particularly individuals like Sofian, are frequently highlighted for their exceptional customer service. Both housekeeping and restaurant staff receive positive feedback for their cheerful and efficient approach, significantly enhancing the overall guest experience.
While the hotel is applauded for cleanliness in many cases, it faces criticism for outdated and worn decor and some rooms needing better maintenance. Guests note issues such as dirty carpets, stained bedding and unpleasant odors, suggesting that a refurbishment could significantly improve the quality of stay.
WiFi availability garners mixed feedback with some guests reporting strong, reliable connections and others experiencing difficulties connecting. Similarly, opinions on the beds vary with many praising their comfort, although complaints about old, soft mattresses and thin pillows suggest that updates in bed quality could be beneficial.
Families find the hotel to be a mixed environment, suitable for short stays with clean rooms and available facilities, but sometimes disrupted by noise issues and a perceived trucker-friendly atmosphere.
Parking facilities are one of the strong points with ample space and easy access frequently highlighted. The free, secure parking with CCTV surveillance is appreciated, though some guests note minor tidiness issues in the parking area.
Business travelers find the hotel practical and affordable, offering the essential amenities required for work-related stays, despite some noise disturbances and basic ambiance.
Overall, Campanile Hotel in Basildon provides good value for money, especially for short stays, thanks to its accommodating staff, convenient location and satisfactory breakfast and dinner options. Some areas, particularly rooms and cleanliness, would benefit from improvement to meet higher standards of comfort and satisfaction.
Categories
The breakfast and dinner experiences are well-received with guests appreciating the variety and quality of food options available. Breakfast boasts an extensive range of choices, including full English breakfasts and vegetarian options, receiving praise for being well-prepared and good value for money. Dinners are also noted for their freshness and reasonable pricing, although some diners mention the need for more staff during busy periods.
The friendliness and helpfulness of the hotel staff stand out prominently in guest reviews. The reception team, particularly individuals like Sofian, are frequently highlighted for their exceptional customer service. Both housekeeping and restaurant staff receive positive feedback for their cheerful and efficient approach, significantly enhancing the overall guest experience.
While the hotel is applauded for cleanliness in many cases, it faces criticism for outdated and worn decor and some rooms needing better maintenance. Guests note issues such as dirty carpets, stained bedding and unpleasant odors, suggesting that a refurbishment could significantly improve the quality of stay.
WiFi availability garners mixed feedback with some guests reporting strong, reliable connections and others experiencing difficulties connecting. Similarly, opinions on the beds vary with many praising their comfort, although complaints about old, soft mattresses and thin pillows suggest that updates in bed quality could be beneficial.
Families find the hotel to be a mixed environment, suitable for short stays with clean rooms and available facilities, but sometimes disrupted by noise issues and a perceived trucker-friendly atmosphere.
Parking facilities are one of the strong points with ample space and easy access frequently highlighted. The free, secure parking with CCTV surveillance is appreciated, though some guests note minor tidiness issues in the parking area.
Business travelers find the hotel practical and affordable, offering the essential amenities required for work-related stays, despite some noise disturbances and basic ambiance.
Overall, Campanile Hotel in Basildon provides good value for money, especially for short stays, thanks to its accommodating staff, convenient location and satisfactory breakfast and dinner options. Some areas, particularly rooms and cleanliness, would benefit from improvement to meet higher standards of comfort and satisfaction.
Hotel with Parking
The hotel provides free on-site private parking for guests. Bus parking is also available. Complimentary parking is offered and is subject to registration upon arrival.
Hotel Taking Steps Towards Sustainability
Family Friendly Hotel
Dog Friendly Hotel
Accessible Hotel
Guest Reviews
Nestled in a convenient spot, 'Campanile Hotel - Basildon - East of London' offers an ideal location for both business and leisure travelers. Its proximity to major roads, including the A127 and A13, ensures easy access and makes it a perfect base for work-related stays. Guests appreciate the hotel's closeness to various retail parks, supermarkets and restaurants, simplifying quick shopping trips and dining out. The central location also allows for easy travel to nearby sites and auditions with many guests noting how the hotel's setting perfectly suited their needs. Despite being near bustling areas, some reviewers found the location to be quiet, providing a peaceful respite. Alongside good value for money, the convenience of being near family and the accessibility from motorways adds to the appeal. Overall, the hotel stands out for its strategic and practical location, facilitating effortless movement around Basildon and beyond.
Guests at Campanile Hotel - Basildon - East of London generally praised the breakfast experience, describing it as "very good", "excellent" and "lovely". Visitors highlighted the wide variety of options available, including full English breakfasts, yogurt, fruit, cereals, toast, cheese, jams and even honey. Some appreciated the availability of vegetarian choices and different milk alternatives. Additionally, the prompt service and well-prepared food were frequently noted with particular commendations for the chef’s skills.
The breakfast was often cited as good value for money with several guests noting that it met or exceeded their expectations. The restaurant itself was described as well kept and offered good service.
However, a few comments pointed out the limited selection and expressed a desire for items like pancakes or crumpets. Service timing also received mixed feedback with some guests finding the breakfast hours too early during weekdays. A couple of reviews mentioned the breakfast being slightly overpriced or too greasy and there were occasional mentions of delays in serving.
Despite these minor issues, the overall sentiment towards the breakfast at Campanile Hotel is positive with many guests enjoying the variety, quality and service provided.
Campanile Hotel - Basildon - East of London offers a restaurant experience that generally receives positive remarks from guests. Many highlight the evening meals as being exceptionally good, describing them as freshly cooked and well-prepared by brilliant chefs. The bar facilities also get a nod with several mentions of a variety of drinks, both alcoholic and soft.
The restaurant's food is frequently described as typical pub grub, but good and reasonably priced, making it a decent option for those staying at the hotel. Some guests particularly appreciated the fairly priced menu and the high quality of the meals served.
On the downside, there were occasional complaints about the food being overpriced or of subpar quality with a few guests mentioning issues like raw vegetables. There is also some concern about the scarcity of staff in the restaurant, leading to delays in service.
Despite these drawbacks, the meals in the restaurant were generally well-received, leaving many guests satisfied with their dining experience.
Despite providing a budget-friendly option, the rooms at Campanile Hotel - Basildon - East of London have received mixed reviews. Positively, many guests appreciated the basic but comfortable accommodations, describing the rooms as clean and tidy with good facilities such as clean bed linens, fresh towels and a decent shower. Several guests found the rooms reasonably sized and fit for a short stay, especially noting the comfortable bedding and easy check-in process.
However, there are notable concerns regarding the state of the accommodations. Many guests mentioned that the rooms and decor are in dire need of refurbishment with dated furnishings and a visibly worn-out appearance. Complaints about unpleasant odors, including cigarette smoke and dampness, were frequent and some guests found their rooms inadequately cleaned, citing issues like dirty carpets, stained bedding and residue from previous occupants.
Additional criticisms include rooms being uncomfortably hot or poorly heated, insufficient ventilation and lack of enough plug sockets. The noise from the nearby dual carriageway could be disruptive for some and privacy issues were noted with poor-quality curtains. Moreover, some guests dealt with non-functional room keys and poor room security.
In conclusion, while the Campanile Hotel offers a cost-effective option with essential amenities, guests highlight a significant need for renovation and improved cleanliness to meet higher standards of comfort and satisfaction.
At the Campanile Hotel in Basildon, East of London, guest reviews present a mixed picture regarding the comfort of the beds. Many guests appreciated the comfort of the beds, describing them as very comfy and clean, contributing to a good night's sleep. The majority of the rooms were also noted to be clean and equipped with comfortable beds, pillows and linens. Guests highlighted the availability of facilities for making hot drinks and enjoyed the quiet location, contributing to a restful environment.
However, some guests found their experiences with the beds less satisfactory. Several reviews mentioned mattresses that were too soft or old, indicating that replacements were overdue. Issues such as wafer-thin, uncomfortable pillows and beds that dipped in the middle were also common. Some beds were even described as extremely uncomfortable, leading to poor sleep quality for some guests. Instances of bug sightings and concerns over the cleanliness of bedding were noted, though these were in the minority.
Despite these mixed reviews, the friendly and helpful reception staff, clean rooms and comfortable environments were highlighted as positives, suggesting that while improvements to bed quality may be necessary, the overall guest experience remains quite balanced at the Campanile Hotel.
The overall sentiment regarding the cleanliness of Campanile Hotel - Basildon - East of London is mixed with a notable divide between positive and negative guest experiences. On the positive side, many guests remarked that rooms were clean and comfortable with specifically clean bed linen, towels and even the provision of all necessary amenities. Housekeeping was generally praised for their diligent efforts, ensuring rooms were tidy and well-maintained.
However, the hotel also faced significant criticism concerning its overall cleanliness and the condition of its facilities. Guests frequently mentioned issues such as dirty or stained carpets, filthy windows and unpleasant odors ranging from cigarette smoke to urine. Many rooms and public areas appeared outdated and in need of serious renovation with cracked basins and limescale showerheads among the noted deficiencies.
The decor was often described as tired with paintwork that seemed hastily done and marks visible on walls. There were also reports of unclean baths, stained towels and overall general untidiness. Some guests even found their rooms to be incredibly dirty, noting specific areas like lampshades and bathroom floors that failed to meet cleanliness standards.
Despite the commendable efforts of the friendly and hospitable staff, the widespread issues with dirty carpets, unclean facilities and unpleasant smells overshadowed the positive aspects for many guests. While some appreciated the convenient location and the ease of parking, the pressing need for a substantial update in terms of cleanliness and renovation was a recurring theme in these reviews.
Visitors to the Campanile Hotel in Basildon, situated east of London, consistently highlight the commendable staff as a standout feature of their stay. Guests describe the team as friendly, helpful and efficient, noting their welcoming demeanor and courteous interactions. The reception staff, in particular, receive frequent praise for being polite, attentive and accommodating—attributes reflected by their ability to promptly address requests and resolve issues.
Positive remarks extend beyond the front desk with guests acknowledging the night reception staff for their friendliness and resourcefulness and the restaurant staff for their cheerful and helpful service. Specific mentions include a standout receptionist named Sofian, lauded for his exceptional politeness and assistance, as well as the attentive maid service.
Reviewers frequently commend the customer service, describing it as exceptional and noting that the staff can’t be praised enough. The readiness of staff to go the extra mile, such as making a cup of tea on arrival or swiftly changing a room, does not go unnoticed. Even under trying conditions, the staff's professionalism and friendly nature shine through, contributing significantly to an overall positive guest experience.
The reviews for Campanile Hotel in Basildon, East of London present mixed opinions about the WiFi. Several guests noted that the WiFi connection was good with some highlighting the good strength and strong WiFi available in the rooms. Others mentioned that the internet worked well and appreciated the availability of free WiFi. However, there were also multiple complaints about the inability to connect to the WiFi and some guests reported no internet availability during their stay.
The Campanile Hotel in Basildon, located east of London, generally receives positive feedback regarding its parking facilities from guests. The majority of reviews highlight the convenience and ample availability of parking spaces, which accommodates various vehicle sizes including larger vans. Guests appreciate the ease of finding parking and the hassle-free, direct access from their rooms to the car park. Many find the parking area satisfactory and well-organized, benefiting from being floodlit for added security.
Free parking is frequently mentioned as a valuable feature with some reviewers noting the presence of a semi-automatic car registration system for added convenience. Additionally, the parking area's CCTV surveillance provides guests with a sense of security.
However, it's worth mentioning that a few guests noted the car park could be untidy and rough in certain spots. Despite these minor drawbacks, the overall sentiment remains positive with guests expressing their likelihood to return in part due to the excellent parking facilities.
The Campanile Hotel in Basildon, East of London, appears to be a mixed bag when it comes to activities and facilities for kids. On the positive side, the hotel is family-friendly, offering easy check-in and welcoming staff who go out of their way to make stays enjoyable. The rooms are clean, well-maintained and some are connecting, which is ideal for family get-togethers. The presence of a bar and food facilities adds convenience for families staying on the premises.
However, there are some concerns about the environment being more suited to truckers than families. Issues like noise complaints and kids running around until early hours of the morning may detract from the overall experience, particularly for families with younger children. Furthermore, a reported experience of a 6-year-old being disappointed may indicate a lack of kid-specific amenities or activities. Overall, while the hotel serves its purpose for short stays and family events in the area, it may fall short in providing an optimal environment for young children.
Situated east of London, the Campanile Hotel in Basildon offers practical solutions for business travelers. Its proximity to job sites and conference locations makes it a favored choice for those working away from home. The facilities are described as having everything needed for a business trip, including a good working desk and reliable access to nearby areas for work. Although the ambiance has been compared to that of an American motel and noted as basic, the hotel is recognized for its quiet environment and good value for a brief stay. Despite some instances of noise disturbances, the hotel's overall offerings and affordable rates cater well to those needing a straightforward and convenient stopover for business purposes.
The Campanile Hotel in Basildon, located east of London, offers a variety of accessibility features for guests with disabilities. The hotel's location is particularly notable for being easily accessible, situated conveniently near main roads and motorways, making travel straightforward. Guests have reported that the rooms on the ground floor are readily accessible and that it is easy to find the property overall.
However, some aspects of accessibility facilities were found lacking or not up to standard, such as unavailable accessible facilities and a need for more accessible plug sockets. Additionally, it was noted that the property appears a bit dated and could benefit from updates, including addressing issues with bedding and pillows. Despite these drawbacks, the hotel’s prime accessible location and ease of travel make it a practical choice for those seeking convenience in the Basildon area.
Campanile Hotel in Basildon, situated east of London, is well-regarded for its welcoming attitude towards pets, particularly dogs. The hotel allows guests to bring their dogs for a minimal fee, ensuring that pet owners can enjoy their stay without worrying about their furry friends. The pet-friendly accommodation is designed to cater to both humans and pets with guests noting that their dogs felt very welcome and had no complaints. The rooms on the ground floor are particularly convenient for dog owners, providing easy access for pets. Additionally, there is ample space for dogs to play, allowing them to enjoy their stay as much as their owners. Guests also appreciated the friendly and helpful staff, which further enhanced the pet-friendly experience at the hotel.
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Location
Breakfast
The breakfast was often cited as good value for money with several guests noting that it met or exceeded their expectations. The restaurant itself was described as well kept and offered good service.
However, a few comments pointed out the limited selection and expressed a desire for items like pancakes or crumpets. Service timing also received mixed feedback with some guests finding the breakfast hours too early during weekdays. A couple of reviews mentioned the breakfast being slightly overpriced or too greasy and there were occasional mentions of delays in serving.
Despite these minor issues, the overall sentiment towards the breakfast at Campanile Hotel is positive with many guests enjoying the variety, quality and service provided.
Dinner
The restaurant's food is frequently described as typical pub grub, but good and reasonably priced, making it a decent option for those staying at the hotel. Some guests particularly appreciated the fairly priced menu and the high quality of the meals served.
On the downside, there were occasional complaints about the food being overpriced or of subpar quality with a few guests mentioning issues like raw vegetables. There is also some concern about the scarcity of staff in the restaurant, leading to delays in service.
Despite these drawbacks, the meals in the restaurant were generally well-received, leaving many guests satisfied with their dining experience.
Rooms
However, there are notable concerns regarding the state of the accommodations. Many guests mentioned that the rooms and decor are in dire need of refurbishment with dated furnishings and a visibly worn-out appearance. Complaints about unpleasant odors, including cigarette smoke and dampness, were frequent and some guests found their rooms inadequately cleaned, citing issues like dirty carpets, stained bedding and residue from previous occupants.
Additional criticisms include rooms being uncomfortably hot or poorly heated, insufficient ventilation and lack of enough plug sockets. The noise from the nearby dual carriageway could be disruptive for some and privacy issues were noted with poor-quality curtains. Moreover, some guests dealt with non-functional room keys and poor room security.
In conclusion, while the Campanile Hotel offers a cost-effective option with essential amenities, guests highlight a significant need for renovation and improved cleanliness to meet higher standards of comfort and satisfaction.
Beds
However, some guests found their experiences with the beds less satisfactory. Several reviews mentioned mattresses that were too soft or old, indicating that replacements were overdue. Issues such as wafer-thin, uncomfortable pillows and beds that dipped in the middle were also common. Some beds were even described as extremely uncomfortable, leading to poor sleep quality for some guests. Instances of bug sightings and concerns over the cleanliness of bedding were noted, though these were in the minority.
Despite these mixed reviews, the friendly and helpful reception staff, clean rooms and comfortable environments were highlighted as positives, suggesting that while improvements to bed quality may be necessary, the overall guest experience remains quite balanced at the Campanile Hotel.
Cleanliness
However, the hotel also faced significant criticism concerning its overall cleanliness and the condition of its facilities. Guests frequently mentioned issues such as dirty or stained carpets, filthy windows and unpleasant odors ranging from cigarette smoke to urine. Many rooms and public areas appeared outdated and in need of serious renovation with cracked basins and limescale showerheads among the noted deficiencies.
The decor was often described as tired with paintwork that seemed hastily done and marks visible on walls. There were also reports of unclean baths, stained towels and overall general untidiness. Some guests even found their rooms to be incredibly dirty, noting specific areas like lampshades and bathroom floors that failed to meet cleanliness standards.
Despite the commendable efforts of the friendly and hospitable staff, the widespread issues with dirty carpets, unclean facilities and unpleasant smells overshadowed the positive aspects for many guests. While some appreciated the convenient location and the ease of parking, the pressing need for a substantial update in terms of cleanliness and renovation was a recurring theme in these reviews.
Staff
Positive remarks extend beyond the front desk with guests acknowledging the night reception staff for their friendliness and resourcefulness and the restaurant staff for their cheerful and helpful service. Specific mentions include a standout receptionist named Sofian, lauded for his exceptional politeness and assistance, as well as the attentive maid service.
Reviewers frequently commend the customer service, describing it as exceptional and noting that the staff can’t be praised enough. The readiness of staff to go the extra mile, such as making a cup of tea on arrival or swiftly changing a room, does not go unnoticed. Even under trying conditions, the staff's professionalism and friendly nature shine through, contributing significantly to an overall positive guest experience.
Wi-Fi
Parking
Free parking is frequently mentioned as a valuable feature with some reviewers noting the presence of a semi-automatic car registration system for added convenience. Additionally, the parking area's CCTV surveillance provides guests with a sense of security.
However, it's worth mentioning that a few guests noted the car park could be untidy and rough in certain spots. Despite these minor drawbacks, the overall sentiment remains positive with guests expressing their likelihood to return in part due to the excellent parking facilities.
Family
However, there are some concerns about the environment being more suited to truckers than families. Issues like noise complaints and kids running around until early hours of the morning may detract from the overall experience, particularly for families with younger children. Furthermore, a reported experience of a 6-year-old being disappointed may indicate a lack of kid-specific amenities or activities. Overall, while the hotel serves its purpose for short stays and family events in the area, it may fall short in providing an optimal environment for young children.
Business
Accessible
However, some aspects of accessibility facilities were found lacking or not up to standard, such as unavailable accessible facilities and a need for more accessible plug sockets. Additionally, it was noted that the property appears a bit dated and could benefit from updates, including addressing issues with bedding and pillows. Despite these drawbacks, the hotel’s prime accessible location and ease of travel make it a practical choice for those seeking convenience in the Basildon area.
Dog Friendly
No, Campanile Hotel - Basildon - East of London doesn't have any pool.
No, a spa isn't available at Campanile Hotel - Basildon - East of London.
Yes, Campanile Hotel - Basildon - East of London welcomes dogs.
Yes, parking facilities are available at Campanile Hotel - Basildon - East of London.
No, Campanile Hotel - Basildon - East of London doesn't have a gym.
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