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Summary of reviewsThe InterContinental Phoenicia Beirut by IHG stands out as an exceptional choice for visitors to Beirut, thanks to its prime location, excellent service, and impressive amenities. Nestled as a landmark in the heart of the city, the hotel offers breathtaking views and convenient access to a plethora of local attractions, making it an ideal hub for exploration. Guests consistently praise the strategic position of the hotel, noting its blend of elegance and convenience.
A highlight of the guest experience is the expansive breakfast offering, renowned for its diversity and quality. Visitors appreciate the wide array of dishes, which many consider superior to typical 5-star hotel breakfasts. The staff's polite and attentive service further enhances the morning dining experience, contributing to an overall satisfaction that inspires many positive reviews. While there are occasional suggestions for improvement, particularly relating to variety in food items, breakfast at the InterContinental Phoenicia remains a notable highlight.
Cleanliness is another area where the hotel excels, with guests frequently commending the immaculate condition of rooms and common spaces. This contributes to a comfortable and welcoming environment, though some guests note that updates to furniture and lighting could further enhance the experience. Even so, the dedication to maintaining high standards of cleanliness is evident and appreciated by visitors.
The staff at the InterContinental Phoenicia receive high praise for their professionalism and friendliness, consistently delivering exceptional service. Guests commend the courteous and helpful nature of the team, often mentioning specific employees who contribute positively to their stay. The warm and attentive demeanor of the staff significantly elevates the hotel experience, ensuring a luxurious and tranquil atmosphere.
While the hotel impresses in many areas, the WiFi service appears to be a point of concern for some guests. Reports of unreliable connectivity, particularly on balconies, suggest an area for potential improvement. Addressing these issues could further enhance the overall guest experience, especially for those requiring consistent internet access.
Overall, the InterContinental Phoenicia Beirut by IHG delivers a memorable stay characterized by excellent service, superior location, and quality accommodations, making it a favored choice among discerning travelers. Show more
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Categories
Luxury Resort
This 5-star luxury hotel is a landmark overlooking the Beirut Marina and the Mediterranean Sea. It features indoor and outdoor pools, a full-service spa, a gym, and multiple on-site restaurants. Rooms offer sea or city views and are equipped with modern amenities.
Resort for Honeymoon
This iconic hotel provides a luxurious stay with its elegant rooms, diverse dining options, and central location. Its spa and pool facilities offer relaxation, while its proximity to Beirut's attractions allows for exploration and memorable experiences.
Resort with Spa
SPA Phoenicia combines natural elements with technology, offering Balneotherapy, Thalassotherapy, Thai relaxing therapy, and Ayurvedic medicine. It is located within the iconic Phoenicia Hotel.
Romantic Resort
The InterContinental Phoenicia Beirut offers luxurious accommodations and world-class service. Its central location allows for easy exploration of Beirut's romantic spots, while the hotel's spa and dining options provide intimate moments within the hotel.
Resort near Nightlife Spots
The hotel is located in Minet El Hosn, placing it within a reasonable distance of Beirut's central nightlife areas. It offers a luxurious base with easy access to various entertainment options.
Resort with Swimming Pool
This resort is known for its elegant pools and exceptional service. It provides a luxurious experience with various pool options, catering to both relaxation and recreation.
Heated Pool Indoor Pool
Business Resort
This hotel is known for hosting international conferences, product launches, and trade exhibitions, featuring a Grand Ballroom for up to 2000 guests (divisible into soundproof rooms) and 11 equipped conference rooms. The Beirut Venue, opened in December 2022, provides a perfect space for business meetings and corporate gatherings. Meeting facilities include sophisticated audiovisual equipment, soundproof conference halls, and high-speed internet.
Accessible Resort
This hotel offers accessible rooms and features such as wheelchair access to common and public areas, including the registration desk, concierge desk, and public restrooms. Elevators are ADA compliant. The hotel also has ramp access to the property.
Resort with Gym
This resort usually offers a comprehensive fitness center with modern equipment and professional trainers. Its international brand ensures a consistent standard of fitness amenities.
5-Star Resort
This hotel is a landmark in Beirut, combining 5-star accommodations with modern conveniences and a rich history. It offers indoor and outdoor lounges and restaurants, swimming pools, spa and fitness facilities, and venues for business events.
Resort with Indoor Pool
This hotel features an indoor pool within its 3,000 square meters of spa facilities. The indoor pool is heated, has a lifeguard on duty, and offers poolside services. The spa also includes a fitness center, sauna, steam room, and hot tub.
Resort with Heated Pool
The hotel features a heated indoor pool. This pool is part of a large, 3,000 square meter spa facility that includes a sauna, steam room, and hot tub, providing a comprehensive wellness experience.
Historic Resort
Family Friendly Resort
Resort for Yoga
Room Types
Classic RoomBrightly furnished, this room assures every guest enjoys a relaxing stay. It offers complimentary WiFi, 90 satellite channels and 24 hour room service.
Classic Queen RoomThe double room has city views. The unit has 1 bed.
Classic King RoomThe unit offers 1 bed.
Premium King Room with Balcony and Pool ViewThe double room features a balcony. The unit offers 1 bed.
Premium King Room with Balcony and Marina ViewThe double room has a balcony. The unit has 1 bed.
Premium Twin Room with Balcony and Marina ViewThe twin room has a balcony. The unit has 2 beds.
Premium King Room with Lounge Access and BalconyThe double room has a balcony. The unit has 1 bed.
Premium Twin Room with Lounge Access and BalconyThe twin room has a balcony. The unit has 2 beds.
Classic Queen Room - SmokingThe unit offers 1 bed.
1 King Bed Classic SmokingThe unit has 1 bed.
Ambassador King Suite with ViewThe unit has 1 bed.
Diplomatic King SuiteThe unit offers 1 bed.
Premium King Room with Pool and Sea View - SmokingThe double room features sea views. The unit offers 1 bed.
Guest Reviews
8.9
Excellent
Location
The InterContinental Phoenicia Beirut by IHG enjoys a prime location, often highlighted as one of its most commendable attributes. Situated near a variety of amenities, it provides guests with convenient access to everything a visitor might need during their stay in Beirut. The hotel is considered one of the city's distinctive landmarks, enhancing its appeal. The location offers stunning views and is described as perfect and amazing by numerous guests. Moreover, its proximity to significant areas makes it a central hub for those wanting to explore the city. In addition to the strategic location, guests appreciated the overall facilities, including the gym and other amenities. The location, combined with excellent service from well-trained staff, makes it a standout choice for visitors looking for elegance and convenience in the heart of Beirut.
Breakfast
The breakfast experience at the InterContinental Phoenicia Beirut by IHG garners attention for its extensive and varied offerings. Guests frequently highlight the comprehensive selection of dishes, which stands out as particularly diverse compared to other 5-star hotels. Many reviewers have described the breakfast as very complete and delicious, praising its variety and completeness. The central location of the hotel further enhances the breakfast appeal, making it a convenient and enjoyable start to the day for visitors.
The quality and variety of food present a positive picture, with numerous reviews mentioning an excellent assortment of dishes available. The well-trained staff appears to complement the breakfast experience, contributing to the overall satisfaction with polite and helpful service.
Despite the general positivity surrounding the breakfast variety and service, some guests note minor areas for improvement. Issues such as the repetition of food items over successive days, packaged fruit juices, and limited fresh fruit options are mentioned. Moreover, a few reviewers express a desire for more typical local dishes to be included in the spread. While breakfast remains a highlight for many, occasional feedback points to average experiences and room temperature concerns, indicating that there is room for enhancement.
Cleanliness
When it comes to cleanliness, the InterContinental Phoenicia Beirut by IHG generally receives favorable reviews from guests. Visitors have praised the hotel for maintaining clean rooms and well-organized spaces, which contributes to a comfortable and cozy atmosphere. The cleanliness of both the rooms and common areas has been highlighted as excellent, ensuring guests feel at ease during their stay. However, some guests have noted issues such as outdated furniture and inadequate lighting in the rooms, which might require attention to ensure a more satisfying experience. Despite these concerns, the effort put into maintaining a clean environment is consistently applauded, showcasing the hotel’s dedication to upholding high standards in cleanliness.
Staff
At the InterContinental Phoenicia Beirut by IHG, the staff's hospitality leaves a lasting impression on its guests. Known for their professionalism and friendliness, the staff consistently delivers exceptional service that has garnered high praise. The team is described as courteous and extremely helpful, with individuals like Mr. Charabel, Robil, Khaled, and the concierge Jinine receiving special mentions for their exceptional customer service. Guests highlight the staff's welcoming nature, noting that they are always ready to go above and beyond to ensure a pleasant experience. Additionally, the impeccable manners of the restaurant team and the professionalism of the front office staff further underscore the hotel's commitment to excellence. The warm and helpful demeanor of the staff enhances the overall luxury and tranquility of the hotel, making it a top choice for travelers seeking superior service and a friendly atmosphere.
Wi-Fi
The InterContinental Phoenicia Beirut by IHG seems to face some challenges with its WiFi service, based on guest feedback. Reviewers note that the internet connection can be unreliable at times, with mentions of slow speeds and occasional outages, especially on balconies. Some guests have described the WiFi as a significant problem that the hotel needs to address. Though the hotel boasts a rich history evident in its classic decor, the internet service appears to be an area in need of improvement for tech-savvy travelers or those relying on seamless connectivity during their stay.
Yes, InterContinental Phoenicia Beirut by IHG has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool.
Yes, a spa is available at InterContinental Phoenicia Beirut by IHG.
No, InterContinental Phoenicia Beirut by IHG doesn't allow dogs.
No, parking facilities aren't available at InterContinental Phoenicia Beirut by IHG.
Yes, InterContinental Phoenicia Beirut by IHG has a gym.