Guests overwhelmingly praise Secrets on the Lake for its special and secluded location amidst lush gardens and rainforests, offering breathtaking views of the surrounding natural environment. The breakfast options are also highly rated with a fantastic variety of dishes made with delicious local produce. The unique and luxurious rooms, from the romantic treehouse penthouse to self-contained treehouses, are thoughtfully furnished with quality appliances and carved wooden features. Staff members are praised for their friendliness and professionalism with special mentions for receptionist George and owner Alby. Couples seeking a romantic getaway will find a magical and rejuvenating experience within the hotel's serene environment, designed for privacy and relaxation.
Treetops Montville is a highly recommended accommodation for those seeking a peaceful escape to a beautiful rainforest location. The property is surrounded by amazing forests, wildlife and a waterfall, providing a truly magnificent experience. The breakfast is exceptional with a variety of hot and cold options and guests are even welcomed with champagne and chocolates upon arrival. The accommodations are spacious, clean and well-appointed with attention to detail and rustic timber furniture. The staff is friendly, helpful and accommodating, ensuring that every guest has a wonderful stay. While there is limited connectivity, the peaceful environment without outside noise or distractions is a highlight for many guests. The spa is a perfect addition to the serene surroundings with a huge sunken bath and complimentary champagne and chocolates. Treetops Montville is also a romantic destination, perfect for couples looking for a magical escape from everyday life. Overall, guests rave about the superb location, gorgeous surroundings and exceptional service, making Treetops Montville a must-visit destination.
Ramada Resort by Wyndham Golden Beach garners significant praise across various aspects, reflecting its reputation as an appealing destination for relaxation and family getaways. The standout feature of the resort is its exceptional location, nestled close to shops, cafes and numerous restaurants, all within walking distance. Its prime beachfront positioning offers beautiful ocean views and a serene atmosphere, perfect for families and couples seeking a peaceful retreat. The nearby walking paths and scenic promenades enhance the overall experience, adding to the convenience of proximity to attractions like the Australia Zoo.
Guests frequently commend the modern, clean rooms with spacious balconies providing stunning vistas of the Pumicestone Passage and Glass House Mountains. The in-house facilities, including the well-maintained pool and spa, contribute further to the positive guest experience. The Thai restaurant, Copper Spoon, stands out for its exceptional food and service, enhancing the dining pleasure for visitors. Additionally, various nearby cafes enrich the culinary options, making the resort a hub for food lovers.
While reviews on rooms are mixed, many guests appreciate their cleanliness, comfort and modernity. Spacious balconies with fantastic views and well-equipped amenities accentuate this positive feedback. However, some guests noted issues with dated furniture, occasional maintenance lapses and insufficient cleanliness in specific areas. This disparity suggests that a refurbishment could enhance the overall room experience significantly.
The resort receives high marks for cleanliness overall with many visitors praising spotless uniforms and clean facilities, despite a few isolated issues with sticky floors and musty smells. The exceptional service provided by the resort's staff is consistently highlighted with guests appreciating their friendliness, warmth and attentiveness. The welcoming atmosphere created by the team contributes significantly to the resort's positive reputation.
However, the resort’s free Wi-Fi service needs improvement with many guests facing unreliable connections and slow speeds. This aspect has emerged as a common frustration and presents an opportunity for enhancement. Despite this, the positive reception staff experiences generally improve the overall guest satisfaction.
The spa amenities are another highlight, offering fantastic, luxurious experiences, despite occasional maintenance issues. The gym facilities are appreciated for their cleanliness and adequacy but could benefit from updating and expanding. Similarly, the well-maintained and beautifully landscaped pool area, featuring a heated pool and a separate children’s pool with a water slide, is a hit amongst families, even with some minor issues like crowding and maintenance.
Tennis courts are highly praised for their condition and availability, although there have been instances of disappointment due to unavailability during construction. Parking at the resort is a mixed bag; some guests find it easy and secure, while others struggle with limited and tight spaces, exacerbated during busy times and renovations.
In summary, Ramada Resort by Wyndham Golden Beach is highly recommended for its excellent location, friendly staff and family-friendly amenities. While there are areas with room for improvement, the resort's overall atmosphere and facilities make it a favored choice for visitors seeking a relaxing and enjoyable stay in Golden Beach.