Hotel Grand Inn
➔
➔
Please select your travel dates to see rates and availability
Info
Summary of reviewsHotel Grand Inn offers guests a practical base for exploring Berlin, particularly praised for its strategic location despite the industrial surroundings and ongoing construction. Convenient access to public transportation, including proximity to the Springpfohl S-Bahn station, as well as nearby supermarkets like Aldi and Lidl, make it a practical choice for travelers. The hotel's ample parking space, rare in Berlin, adds significant value.
The rooms are a notable highlight, frequently described as spacious, beautifully furnished and equipped with comfortable and large beds. Amenities such as a fridge, kettle, cups and coffee further enhance the guest experience. However, cleanliness issues and maintenance concerns, including dirty rooms, stained linens and unpleasant odors, are commonly cited drawbacks.
Guests' experiences with the hotel staff are generally positive with many highlighting the friendliness and helpfulness of the reception team. However, language barriers and occasional unprofessional behavior have been noted. Despite these issues, the staff's attentiveness and hospitality contribute to a welcoming atmosphere.
The breakfast offering at Hotel Grand Inn has received mixed reviews with some guests appreciating the variety and outdoor dining option, while others reported issues with availability, limited selection and hygiene concerns. Inadequate service and poorly maintained breakfast areas detract significantly from the overall dining experience.
Complimentary Wi-Fi is appreciated by guests, though connectivity issues in certain areas of the hotel have been reported. The availability of free, secure parking is a major plus, despite some concerns about the gravel lot and ongoing development.
The family-friendly atmosphere, non-smoking environment and attractive decorations make the hotel appealing for families, although some room readiness issues and reservations inconsistencies have been reported.
Overall, while Hotel Grand Inn impresses with its spacious, comfortable rooms and practical location, it faces significant challenges in cleanliness and maintenance. The positive staff interactions and ample parking are notable benefits, but the mixed reviews on breakfast and Wi-Fi connectivity highlight areas needing improvement. The hotel's potential is evident, but it requires a thorough overhaul in its cleaning protocols and overall upkeep to fully capitalize on its strengths.
Categories
The rooms are a notable highlight, frequently described as spacious, beautifully furnished and equipped with comfortable and large beds. Amenities such as a fridge, kettle, cups and coffee further enhance the guest experience. However, cleanliness issues and maintenance concerns, including dirty rooms, stained linens and unpleasant odors, are commonly cited drawbacks.
Guests' experiences with the hotel staff are generally positive with many highlighting the friendliness and helpfulness of the reception team. However, language barriers and occasional unprofessional behavior have been noted. Despite these issues, the staff's attentiveness and hospitality contribute to a welcoming atmosphere.
The breakfast offering at Hotel Grand Inn has received mixed reviews with some guests appreciating the variety and outdoor dining option, while others reported issues with availability, limited selection and hygiene concerns. Inadequate service and poorly maintained breakfast areas detract significantly from the overall dining experience.
Complimentary Wi-Fi is appreciated by guests, though connectivity issues in certain areas of the hotel have been reported. The availability of free, secure parking is a major plus, despite some concerns about the gravel lot and ongoing development.
The family-friendly atmosphere, non-smoking environment and attractive decorations make the hotel appealing for families, although some room readiness issues and reservations inconsistencies have been reported.
Overall, while Hotel Grand Inn impresses with its spacious, comfortable rooms and practical location, it faces significant challenges in cleanliness and maintenance. The positive staff interactions and ample parking are notable benefits, but the mixed reviews on breakfast and Wi-Fi connectivity highlight areas needing improvement. The hotel's potential is evident, but it requires a thorough overhaul in its cleaning protocols and overall upkeep to fully capitalize on its strengths.
Family Friendly Hotel
Hotel with Parking
3-Star Hotel
Guest Reviews
Hotel Grand Inn in Berlin's Marzahn district presents a mixed bag in terms of location, characterized by its industrial surroundings and extensive construction work, which some guests found off-putting. Despite these aesthetics, the hotel boasts a highly advantageous connection to public transportation. It lies just a few minutes' walk from the Springpfohl S-Bahn station with tram, bus and subway stops also conveniently close, making the city center accessible within 20-30 minutes.
The proximity to supermarkets like Aldi and Lidl and various shops further adds to the convenience, catering well to everyday needs. While some reviewers noted the area is less appealing and occasionally tricky to find due to ongoing construction, others appreciated the quiet residential feel away from the city buzz. Moreover, the hotel provides ample parking spaces, which is a notable advantage in Berlin. Overall, while the immediate surroundings may lack charm and vibrancy, the excellent transport links and nearby amenities offset some of these drawbacks, providing a practical base for exploring Berlin.
Hotel Grand Inn’s breakfast experience, as relayed by guests, appears to be a mixed bag with a notable tilt towards the negative. While some positive notes mention a beautifully prepared breakfast for €10 per person with a variety of options and the possibility to enjoy breakfast outside, a significant number of reviews paint a less favorable picture.
Guests frequently report issues such as the breakfast not being available despite prior requests and confirmations, limited and uninspired food selection and inadequate service. Instances of breakfast being served with dirty plates or unappetizing, reheated pastries from a nearby store were mentioned. A purported buffet often turned out to be pre-prepared plates from a fridge, contradicting advertisement claims. Basic elements like milk, water, butter and juice were frequently missing and there were mentions of unacceptable conditions like food stored improperly or hair in the food.
The breakfast timing also posed problems, particularly for working guests with availability starting late and sometimes only upon prior order. In some cases, breakfast was canceled altogether due to reasons like power outages. There were also complaints about the breakfast area being dirty and unkempt, further detracting from the dining experience.
Overall, while Hotel Grand Inn’s breakfast garnered some praise, the consensus leans towards dissatisfaction with numerous concerns regarding service quality, hygiene and overall value for money.
At Hotel Grand Inn, reviewers consistently highlight the spaciousness of the rooms as a major plus, often describing them as large, very large or even huge. The rooms are generally appreciated for being beautifully furnished, comfortable and equipped with ample storage space. Many guests praise the comfortable and sizable beds, noting that the rooms are well-suited for relaxation. Additional amenities like a fridge, kettle, cups and coffee in the rooms also contribute positively to the overall stay.
Despite these positive aspects, there are some significant drawbacks noted by guests. Cleanliness seems to be a recurring issue with several reports of dirty rooms, stained mattresses and unpleasant odors. Maintenance and housekeeping appear to be lacking, as rooms were often not cleaned during guests' stays and some furniture looked worn out and battered. Guests commonly report issues with the bathrooms, including poor shower design leading to flooding, inadequate facilities and overall poor hygiene.
The hotel's aesthetic and structural concerns are also highlighted with reports of ongoing construction, run-down surroundings and several unfinished or poorly executed design elements. Temperature control within the rooms is another issue with some rooms being uncomfortably warm and inadequately ventilated.
Overall, while the Hotel Grand Inn impresses with its large, beautifully furnished rooms and comfortable beds, it falls short in cleanliness and maintenance, detracting from the overall guest experience.
The beds at Hotel Grand Inn receive mostly positive feedback from guests, who frequently describe them as very comfortable, cozy and clean. The large, spacious beds, often praised for their size, provide good support with mattresses that many found to be surprisingly comfortable. Rooms often feature double beds that are both soft and firm enough to meet varying guest preferences with some rooms offering king-size beds with single mattresses.
However, not all reviews are glowing. Some guests pointed out issues such as defective and lopsided beds, mattresses that didn’t fit the bed frames and bed linens that, while clean, were wrinkled or partially torn. There were also a few serious complaints about beds being infested with bed bugs or having crumbs and hair, which suggests occasional lapses in cleanliness. Despite these concerns, the overall impression is that the beds generally contribute to a comfortable stay at Hotel Grand Inn.
Nestled in a convenient location, Hotel Grand Inn is a beacon for travelers seeking proximity to public transport, shopping centers and local amenities. Guests frequently commend the hotel's spacious rooms, comfortable large beds and ample parking facilities as noteworthy aspects of their stay. The convenience of being near an S-Bahn station and the availability of parking—rare in Berlin—add significant value for those on the move.
Despite these advantages, the hotel struggles with cleanliness, overshadowing the positives with a litany of complaints. Numerous reviews point out issues ranging from dirty floors, stained linens and moldy bathrooms to more severe concerns such as bed bugs and musty odors. The common areas and the reception are often marked as unkempt with sporadic and inconsistent cleaning practices leaving much to be desired. Instances of trash on the floor, dusty surfaces and uncleaned rooms even after multiple days are recurrent themes in guest feedback. Some parts of the hotel appear unfinished or under construction, contributing to a general sense of disrepair and neglect.
In summary, while Hotel Grand Inn offers a prime location and comfortable, spacious accommodations, its significant and pervasive cleanliness issues might deter guests expecting a higher standard of hygiene and maintenance. The hotel's potential remains untapped, mired by its evident need for a thorough overhaul in its cleaning protocols and overall upkeep.
Hotel Grand Inn's staff received a mix of reviews with many guests highlighting their positive experiences. The reception team and other staff members were frequently described as friendly, helpful, kind and supportive, especially in addressing inquiries and offering assistance. The receptionists often went above and beyond, such as helping with car issues and providing a warm welcome with drinks. The hotel's staff was known for their attentiveness and accommodating nature, creating a hospitable atmosphere for many visitors.
However, several guests pointed out significant communication barriers, noting that staff's proficiency in German was limited or nonexistent, which sometimes impacted the quality of service. There were also mentions of the night shift underperforming and a few instances of unprofessional behavior, such as staff laughing late at night and one example of a staff member dressed casually in sweatpants.
Despite these language obstacles and occasional lapses in professionalism, many guests appreciated the genuine effort and friendliness of the staff. The reception is open 24 hours and there is always someone available to assist, although responsiveness via phone was mentioned as an area needing improvement. Generally, the overall sentiment toward the staff at Hotel Grand Inn was favorable, especially regarding their politeness, attentiveness and the warm hospitality extended to guests.
Hotel Grand Inn offers complimentary Wi-Fi, which many guests appreciated as a convenient amenity. Reviews highlighted the availability of free Wi-Fi and noted that the internet quality was generally good. However, there were mentions of some issues with connectivity. Several guests experienced problems with the Wi-Fi not reaching certain areas of the hotel, including rooms and the lobby. This impacted their ability to use the Smart TVs effectively, as some reported difficulties streaming content. Despite these setbacks, the presence of a free Wi-Fi service remains a positive aspect for many staying at the hotel.
Hotel Grand Inn boasts a variety of parking amenities highly appreciated by its guests. Many reviews highlight the ample and often free parking spaces available, a rarity in Berlin. Guests noted the convenience of secure, on-site parking right in front of the hotel's entrance with some also mentioning parking as a plus due to its endless and sufficient capacity. The hotel's parking facilities, although under construction, offer easy access and proximity to local amenities like Aldi.
However, some reviews pointed out that the parking lot is made of gravel, which might not suit all vehicles with one guest mentioning damage to their car's bottom. Additionally, the lot and grounds are still under development, impacting the overall appeal of the parking area. Despite these minor setbacks, the general consensus remains positive with guests appreciating the ease and cost-free nature of parking at Hotel Grand Inn.
Hotel Grand Inn has a family-friendly atmosphere that makes guests feel as if they are part of their family upon arrival. The hotel is non-smoking, adding to its appeal for families with young children. Guests appreciate the courteous and accommodating staff, who handle check-in and check-out efficiently, ensuring a smooth experience for all.
The hotel features pleasant decorations, contributing to a welcoming environment. While some guests have noted that the family rooms may sometimes be only partially ready, the overall sentiment suggests that the hotel does provide a comfortable setting for family activities. However, it is worth mentioning that there have been occasional issues with reservations and room readiness.
While the hotel presents a pleasant atmosphere and is particularly suitable for business travelers, there may be some shortcomings in terms of space and amenities for larger families. Despite these drawbacks, the staff's friendly and accommodating nature seems to make up for the minor inconveniences, ensuring guests have a generally positive experience.
Hotel Grand Inn holds a varied reputation among guests, especially regarding its classification as a 3-star establishment. While some reviewers find the facilities borderline acceptable for a three-star hotel, others believe it leans more towards a one-star rating. Despite mixed opinions on its star designation, certain guests highlight that the experience is significantly better compared to other standard hotels in Berlin.
Guests mentioning breakfast indicate that while it isn't included in the booking, it can be added for a fee of €10. The pricing for a stay, mentioned at €398 for two nights, reflects its positioning in the market, though some guests feel its amenities and services may not justify this cost. While the Grand Inn may not live up to all expectations of a 3-star hotel in Germany, it still caters to certain needs and its location in Berlin offers convenience for travelers.
Location Show Map
Location
The proximity to supermarkets like Aldi and Lidl and various shops further adds to the convenience, catering well to everyday needs. While some reviewers noted the area is less appealing and occasionally tricky to find due to ongoing construction, others appreciated the quiet residential feel away from the city buzz. Moreover, the hotel provides ample parking spaces, which is a notable advantage in Berlin. Overall, while the immediate surroundings may lack charm and vibrancy, the excellent transport links and nearby amenities offset some of these drawbacks, providing a practical base for exploring Berlin.
Breakfast
Guests frequently report issues such as the breakfast not being available despite prior requests and confirmations, limited and uninspired food selection and inadequate service. Instances of breakfast being served with dirty plates or unappetizing, reheated pastries from a nearby store were mentioned. A purported buffet often turned out to be pre-prepared plates from a fridge, contradicting advertisement claims. Basic elements like milk, water, butter and juice were frequently missing and there were mentions of unacceptable conditions like food stored improperly or hair in the food.
The breakfast timing also posed problems, particularly for working guests with availability starting late and sometimes only upon prior order. In some cases, breakfast was canceled altogether due to reasons like power outages. There were also complaints about the breakfast area being dirty and unkempt, further detracting from the dining experience.
Overall, while Hotel Grand Inn’s breakfast garnered some praise, the consensus leans towards dissatisfaction with numerous concerns regarding service quality, hygiene and overall value for money.
Rooms
Despite these positive aspects, there are some significant drawbacks noted by guests. Cleanliness seems to be a recurring issue with several reports of dirty rooms, stained mattresses and unpleasant odors. Maintenance and housekeeping appear to be lacking, as rooms were often not cleaned during guests' stays and some furniture looked worn out and battered. Guests commonly report issues with the bathrooms, including poor shower design leading to flooding, inadequate facilities and overall poor hygiene.
The hotel's aesthetic and structural concerns are also highlighted with reports of ongoing construction, run-down surroundings and several unfinished or poorly executed design elements. Temperature control within the rooms is another issue with some rooms being uncomfortably warm and inadequately ventilated.
Overall, while the Hotel Grand Inn impresses with its large, beautifully furnished rooms and comfortable beds, it falls short in cleanliness and maintenance, detracting from the overall guest experience.
Beds
However, not all reviews are glowing. Some guests pointed out issues such as defective and lopsided beds, mattresses that didn’t fit the bed frames and bed linens that, while clean, were wrinkled or partially torn. There were also a few serious complaints about beds being infested with bed bugs or having crumbs and hair, which suggests occasional lapses in cleanliness. Despite these concerns, the overall impression is that the beds generally contribute to a comfortable stay at Hotel Grand Inn.
Cleanliness
Despite these advantages, the hotel struggles with cleanliness, overshadowing the positives with a litany of complaints. Numerous reviews point out issues ranging from dirty floors, stained linens and moldy bathrooms to more severe concerns such as bed bugs and musty odors. The common areas and the reception are often marked as unkempt with sporadic and inconsistent cleaning practices leaving much to be desired. Instances of trash on the floor, dusty surfaces and uncleaned rooms even after multiple days are recurrent themes in guest feedback. Some parts of the hotel appear unfinished or under construction, contributing to a general sense of disrepair and neglect.
In summary, while Hotel Grand Inn offers a prime location and comfortable, spacious accommodations, its significant and pervasive cleanliness issues might deter guests expecting a higher standard of hygiene and maintenance. The hotel's potential remains untapped, mired by its evident need for a thorough overhaul in its cleaning protocols and overall upkeep.
Staff
However, several guests pointed out significant communication barriers, noting that staff's proficiency in German was limited or nonexistent, which sometimes impacted the quality of service. There were also mentions of the night shift underperforming and a few instances of unprofessional behavior, such as staff laughing late at night and one example of a staff member dressed casually in sweatpants.
Despite these language obstacles and occasional lapses in professionalism, many guests appreciated the genuine effort and friendliness of the staff. The reception is open 24 hours and there is always someone available to assist, although responsiveness via phone was mentioned as an area needing improvement. Generally, the overall sentiment toward the staff at Hotel Grand Inn was favorable, especially regarding their politeness, attentiveness and the warm hospitality extended to guests.
Wi-Fi
Parking
However, some reviews pointed out that the parking lot is made of gravel, which might not suit all vehicles with one guest mentioning damage to their car's bottom. Additionally, the lot and grounds are still under development, impacting the overall appeal of the parking area. Despite these minor setbacks, the general consensus remains positive with guests appreciating the ease and cost-free nature of parking at Hotel Grand Inn.
Family
The hotel features pleasant decorations, contributing to a welcoming environment. While some guests have noted that the family rooms may sometimes be only partially ready, the overall sentiment suggests that the hotel does provide a comfortable setting for family activities. However, it is worth mentioning that there have been occasional issues with reservations and room readiness.
While the hotel presents a pleasant atmosphere and is particularly suitable for business travelers, there may be some shortcomings in terms of space and amenities for larger families. Despite these drawbacks, the staff's friendly and accommodating nature seems to make up for the minor inconveniences, ensuring guests have a generally positive experience.
3 Star
Guests mentioning breakfast indicate that while it isn't included in the booking, it can be added for a fee of €10. The pricing for a stay, mentioned at €398 for two nights, reflects its positioning in the market, though some guests feel its amenities and services may not justify this cost. While the Grand Inn may not live up to all expectations of a 3-star hotel in Germany, it still caters to certain needs and its location in Berlin offers convenience for travelers.
No, Hotel Grand Inn doesn't have any pool.
No, a spa isn't available at Hotel Grand Inn.
No, Hotel Grand Inn doesn't allow dogs.
Yes, parking facilities are available at Hotel Grand Inn.
No, Hotel Grand Inn doesn't have a gym.
Location Show Map
More Options
