Berlin, Grünauer Straße 19252.43144,13.57107(Show on Map)
7.2
Good
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Checkin - Checkout dates
1 Room2 Guests
Info
Summary of reviews
NeoHostel offers budget-conscious travelers a unique blend of advantages and challenges, largely defined by its quiet yet well-connected location, commendable communal dining options and mixed accommodations.
Nestled on the outskirts of Berlin, NeoHostel benefits from its peaceful surroundings and proximity to green spaces like the river Dahme. The hostel is favored for its excellent transport links with a nearby tram stop providing regular access to Berlin’s city center and major train stations such as Grünau and Köpenick. It's also conveniently close to the Berlin Airport and offers ample parking, making it an ideal choice for travelers with cars or those seeking a tranquil environment away from the busy city center.
The dining setup at NeoHostel fosters a communal atmosphere, featuring dining rooms on each floor where guests can cook and socialize. While the absence of a kettle and a small fee for hot water might be a slight inconvenience, the provision of utensils for a refundable deposit and free coffee in the rooms contributes positively to the overall experience.
Guests have varied experiences with the rooms. While many appreciate the modern, clean and spacious accommodations complete with amenities like refrigerators and televisions, others encounter significant issues. Recurring complaints include small, stuffy rooms, inadequate ventilation, occasional unpleasant odors and basic amenities being missing. Bedding quality is another area of concern with many guests pointing out worn-out mattresses and unsatisfactory cleanliness.
Cleanliness at NeoHostel generally garners positive remarks. Many guests find the rooms and communal areas to be well-maintained, praising the daily cleaning services and tidy facilities. However, the men's restrooms and some shared areas have faced criticism for poor hygiene and maintenance issues.
Staff interactions at NeoHostel are widely positive, characterized by friendly, helpful and multilingual personnel who are often praised for their accommodating nature. Nevertheless, some guests have encountered less favorable experiences, noting instances of unhelpfulness and inattentiveness, especially during busy times or late hours.
NeoHostel’s Wi-Fi service is another highlight, widely regarded as reliable with a strong signal across the facility. Despite some reports of slow speeds or limited access in certain rooms, the majority of guests find the free Wi-Fi to be satisfactory.
Parking at NeoHostel is abundant and affordable, adding convenience for those traveling by car or motorhome. Although the parking system requires exact change and may close at night, secure options with security cameras and guarded areas are available.
While NeoHostel's adult-only status promises a mature atmosphere, reviews indicate mixed results. The ambiance sometimes suffers from lax enforcement of conduct rules, leading to discomfort for some guests, especially in shared, gender-mixed rooms with non-segregated bathrooms. Concerns regarding security and the utilitarian environment occasionally likened to a prison also emerge.
In summary, NeoHostel presents a cost-effective option with excellent transport links, a serene setting and communal dining facilities that encourage social interactions. However, it is essential for potential guests to manage expectations around room quality, cleanliness inconsistencies and overall ambiance to ensure a comfortable stay.
Categories
Parking
Adult Only
Cheap
Small
Room Types
Double or Twin RoomThis twin/double room has a dining area, soundproofing.
Bed in 4-Bed Mixed Dormitory RoomThis bed in dormitory features a washing machine, barbecue and dining area.
Standard Quadruple RoomThe quadruple room features a barbecue, heating, as well as a shared bathroom featuring a shower. The quadruple room provides a washing machine, a seating area, a dining area, a wardrobe and a flat-screen TV with satellite channels. The unit offers 4 beds.
Bed in 2-Bed Mixed Dormitory RoomThis bed in dormitory has a seating area, flat-screen TV and barbecue.
Superior Twin RoomFeaturing free toiletries, this twin room includes a private bathroom with a shower. Guests will find a stovetop, a refrigerator and a microwave in the kitchen. The twin room also comes with a barbecue. The twin room features a washing machine, a tea and coffee maker, a seating area, a dining area and a flat-screen TV with satellite channels. The unit has 1 bed.
Superior Double RoomProviding free toiletries, this double room includes a private bathroom with a shower. Guests will find a stovetop, a refrigerator and a microwave in the kitchen. The double room also provides guests with a barbecue. The double room provides a washing machine, a tea and coffee maker, a seating area, a dining area, as well as a flat-screen TV with satellite channels. The unit offers 1 bed.
Superior Quadruple RoomFeaturing free toiletries, this quadruple room includes a private bathroom with a shower. Guests will find a stovetop, a refrigerator and a microwave in the kitchen. The quadruple room also comes with a barbecue. The quadruple room features a washing machine, a tea and coffee maker, a seating area, a dining area, as well as a flat-screen TV with satellite channels. The unit has 2 beds.
Superior Single RoomFeaturing free toiletries, this single room includes a private bathroom with a shower. Guests will find a stovetop, a refrigerator and a microwave in the kitchen. The single room also includes a barbecue. The single room features a washing machine, a tea and coffee maker, a seating area, a dining area and a flat-screen TV with satellite channels. The unit has 1 bed.
Comfort Quadruple RoomThe quadruple room features a barbecue, heating, as well as a shared bathroom boasting a shower. The quadruple room offers a washing machine, a seating area, a dining area, a wardrobe, as well as a flat-screen TV with satellite channels. The unit has 2 beds.
Bed in 4-Bed Mixed Dormitory Room with KitchenThis bed in dormitory has a flat-screen TV, seating area and washing machine.
Bed in Superior 4-Bed Mixed Dormitory RoomThis bed in dormitory features a microwave, dining area and satellite TV.
Mixed Dormitory RoomThe dormitory room includes a private bathroom equipped with a shower. The unit offers 6 beds.
Guest Reviews
7.2
Good
Review Summaries
Location
NeoHostel is situated in a quiet and peaceful area on the outskirts of Berlin, offering easy access to public transportation. The hostel is located right next to a tram stop, making it convenient to reach various parts of the city. The journey to Berlin's city center takes about an hour by public transport. Although it's quite far from downtown, the excellent public transit connections compensate for the distance with direct tram lines and proximity to major train stations like Grünau and Köpenick.
The location is particularly advantageous for those traveling to or from the nearby Berlin Airport, which is only a short drive away. The hostel is also close to supermarkets and offers ample parking space, making it suitable for travelers with cars.
Despite being set in an industrial area, the surroundings include a beautiful view of the river Dahme and green spaces, providing a sense of tranquility. It's perfect for enjoying a more serene, natural environment compared to the bustle of central Berlin.
The area is generally quiet and has a calm ambiance, ideal for those looking to escape the city noise. However, the hostel's industrial neighbors, such as a DHL depot and construction sites, might not appeal to everyone.
Overall, NeoHostel's location is well-suited for budget-conscious travelers and those who appreciate good transport links, a peaceful setting and proximity to the airport. It's also a practical choice for short stays or for those attending events at nearby venues.
Dinner
NeoHostel offers convenient dining options for its guests. Each floor boasts a dining room where visitors can cook or socialize, providing a great communal atmosphere. For those who wish to prepare their meals, utensils including cutlery, pans and even glasses are available for a refundable deposit of 50€. While there's a vending machine dispensing cold beer, one thing to note is the absence of a kettle in the communal kitchen. Guests need to pay a small fee of 50 cents for hot water from a machine. Despite these minor inconveniences, the provision of a free coffee in the room adds a pleasant touch to the overall dining experience at NeoHostel.
Rooms
NeoHostel presents a mixed bag of experiences with some guests appreciating certain comforts while others face considerable issues. Several reviewers highlight the cleanliness of the rooms and the provision of basic amenities, such as a refrigerator, television and fresh linens. Some guests find the rooms spacious and comfortable, particularly appreciating the modern and clean look of newer spaces. Moreover, functional fixtures like the showers and toilets are praised for their cleanliness and size and the community areas like kitchens are generally well kept.
Despite these positives, there are several recurring complaints that cannot be ignored. Many guests describe the rooms as small, cramped and sometimes poorly ventilated, leading to stuffy conditions. The absence of basic amenities, such as trash cans, bedside lamps and hooks or hangers, appears to be a common inconvenience. Several guests mention an unpleasant smell, ranging from mustiness to strong odors of smoke or cleaning chemicals. Additionally, some rooms appear to be somewhat neglected with reports of spider webs, insects and poor overall hygiene.
The issues of comfort extend to bedding, where guests encounter worn-out or uncomfortable mattresses and limited power outlets. Communal bathrooms often fail to meet cleanliness standards and multiple reviews mention a lack of private facilities, contributing to a less private experience. Noise is another troubling factor with thin walls and overall poor soundproofing.
Finally, while some rooms feature practical kitchenettes and spacious layouts, others unfortunately resemble prison cells, as described by several reviewers. This dichotomy points to inconsistent quality across different buildings within the hostel. Overall, NeoHostel offers a budget-friendly option with potential, though it is advisable for travelers to manage their expectations and prepare for a minimalist and sometimes less-than-ideal accommodation experience.
Beds
NeoHostel offers a mix of experiences when it comes to its beds, leaning more towards the less favorable side. While some guests found the beds to be comfortable and soft, the consensus indicates that many of the beds are quite uncomfortable with old and worn-out mattresses that are often too thin and saggy. A recurring issue is the noise; beds creak, squeak and move with every turn, which can be particularly disruptive. The bunk beds, mostly metal, are noted for being quite shaky and unstable, adding further discomfort.
Cleanliness and hygiene of the bedding have been major concerns with reports of dirty, untidy and sometimes even smelly bed linen. Some beds were described as almost falling apart or having a faulty, weak structure. The mattresses urgently need to be renewed, as many guests complained that they are unsuitable for a good night's sleep. Others faced issues with bedding not being changed between guests and found bed bugs in some instances.
Overall, while a few visitors managed to find their beds satisfactory, most reviews suggest significant improvements are needed in the quality, stability and cleanliness of NeoHostel's beds and mattresses to enhance guest comfort.
Cleanliness
NeoHostel presents a somewhat mixed picture regarding cleanliness based on numerous guest reviews. On the positive side, many guests admired the cleanliness of the hostel's rooms and communal areas, describing them as very clean, tidy and well-maintained. Words like sparkling clean, spotless cleanliness and clean facilities were commonly noted. The efforts of the cleaning staff were frequently praised, highlighting that rooms are cleaned daily and the overall cleanliness is commendable for a hostel.
Modern amenities add to the positive experience with several guests pointing out new and well-maintained facilities. The women's restrooms, in particular, were often described as clean and thoroughly maintained and many guests found the communal kitchens and bathrooms up to the mark.
However, there were notable concerns raised about the cleanliness of some other areas, specifically the men's restrooms, which several guests found dirty, unhygienic and poorly maintained. Issues such as unpleasant smells, dirty floors and a general lack of cleanliness in shared sanitary facilities and some bedrooms were frequently mentioned. Flies and insects around trash cans in communal areas and kitchens seemed to be recurrent problems. Additionally, some guests complained about the state of the bed linens, highlighting stains and unwashed conditions.
This combination of feedback suggests that while NeoHostel has a generally good standard of cleanliness and modern facilities, there are inconsistencies, especially concerning the men's bathrooms and communal areas. Improvements in maintaining these areas more consistently could significantly enhance guest satisfaction.
Staff
At NeoHostel, the staff's level of interaction stands out prominently across guest reviews, displaying a broad spectrum of experiences. Many guests frequently mention the staff as very friendly, helpful and accommodating. Several remarks note the reception staff as polite, customer-oriented and approachable with the ability to speak multiple languages including Polish and English.
However, not all experiences were entirely positive. While a significant number of reviews applaud the cordial and professional demeanor, some guests encountered rudeness and unhelpfulness, particularly during peak times or outside standard reception hours. There are also mentions of the reception being unreachable at night and instances of incompetence.
Maintaining a helpful and engaging approach seems to be the norm for many staff members with specific individuals like Christian and Veronika receiving special mentions for their excellent service. On the other hand, inconsistencies in staff behavior, such as poor handling of guest issues and an overall lack of proactive communication, suggest areas requiring improvement.
Despite the mixed feedback, it’s clear that a good portion of the staff at NeoHostel are committed to providing a positive guest experience, often going out of their way to assist organize transport and accommodate late check-ins. For those planning a stay, it might be reassuring to know that the overall picture hints at an environment where friendly and helpful interactions are more common than not.
Wi-Fi
NeoHostel has garnered a mixed yet predominantly positive response regarding its Wi-Fi services. The majority of reviews highlight the Wi-Fi as good, strong, reliable and even great. Free Wi-Fi is available and appreciated by many guests and several noted its stability and strong signal, even mentioning it being available at the checkpoint.
However, some guests did mention issues such as slow internet, limited access and unreliability, particularly inside the rooms. There were also comments about the Wi-Fi being the only decent aspect of their stay for some guests.
Despite these occasional drawbacks, the overall sentiment suggests that NeoHostel provides a generally satisfactory Wi-Fi experience for its guests with ample provision of free and stable internet access in most areas of the hotel.
Parking
NeoHostel offers a variety of parking options that cater to different needs and preferences. Guests mention that the parking facilities are generally good and affordable with several highlighting the convenience of paying just €2.50 each time they exit the parking lot. There's ample parking available directly next to the hostel and a larger car park at the rear of the building, ensuring that guests rarely struggle to find a space. Some even noted the availability of free parking on the streets nearby, although a parking permit is sometimes required.
The parking is described as easily reachable and in close proximity to the hostel. There are also secure options with guarded parking or security cameras, adding an extra layer of comfort for car owners. Motorhome travelers will be pleased to know that the hostel can accommodate them as well.
However, it should be noted that parking is not included with the stay and can sometimes be located a bit far from the entrance. Some guests have pointed out the need for exact change as the payment system does not accept credit cards and the parking lots close at night, preventing early departures.
Overall, NeoHostel seems to provide sufficient, affordable and convenient parking options that complement its quiet and accessible location.
Adult Only
NeoHostel presents itself as an adult-only destination with a distinctive ambience, although the overall experience has a mixed reception. The establishment is well-connected to the tram system, albeit a bit distant from Berlin's city center. The Wi-Fi is reliable, the staff polite and cleanliness is generally maintained throughout the facility.
However, many guests find the atmosphere disconcerting due to the lack of stringent rules, which results in unsettling behaviors such as alcohol consumption, drug use and inappropriate conduct by other guests. Shared rooms often mix men and women, leading to discomfort, especially for female travelers. Privacy is minimal and the shared bathroom facilities are not gender-separated, contributing further to the unease.
While NeoHostel claims to be a mature environment by not allowing guests below 35, the clientele largely consists of older men and the absence of children does not necessarily translate to a quieter or more secure environment. The lack of a 24-hour reception and lockers raises concerns about safety and security.
The hostel feels sparse and utilitarian, drawing some unfavorable comparisons to a prison. Nearby industrial activity can disrupt the peace early in the morning and the communal amenities, like cold showers and shaking bunk beds, leave much to be desired. Despite having some merits, NeoHostel struggles with maintaining a comfortable and secure setting for its guests.
FAQ
No, NeoHostel doesn't have any pool.
No, a spa isn't available at NeoHostel.
No, NeoHostel doesn't allow dogs.
Yes, parking facilities are available at NeoHostel.
