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Summary of reviewsQuentin XL Potsdamer Platz is favorably situated in the heart of Berlin, making it an exceptional base for exploring the city. It's in close proximity to major attractions like Potsdamer Platz, the Brandenburg Gate and the Berlin Philharmonie. Its location provides convenient access to public transportation, allowing smooth navigation across the city. The surrounding area offers a vibrant but tranquil atmosphere, filled with various dining, shopping and cultural venues.
Breakfast opinions are mixed with some guests appreciating a tasty and varied selection that includes options like crispy bacon, seasoned scrambled eggs and gluten-free offerings. However, many guests found the breakfast overpriced and lacking in quality with complaints about cold or stale food, insufficient fresh options and cleanliness issues in the dining area.
Guests generally praise the rooms for their spaciousness, modern design and comfort. High ceilings, large windows and stylish furnishings create a welcoming environment. Many appreciated the luxurious room amenities, such as large mirrors, big screen TVs and well-equipped bathrooms. However, cleanliness and maintenance issues were common complaints with reports of dirty floors, unclean fixtures and non-functioning air conditioning detracting from the overall positive experience.
Cleanliness across the hotel, including the breakfast area, is a recurrent issue. Many guests encountered dusty surfaces, stained furniture and evidence of previous occupants, suggesting a need for improved housekeeping standards.
The hotel staff is often described as friendly and helpful, contributing to a welcoming atmosphere. However, inconsistent service quality and communication difficulties were noted, occasionally leading to poor experiences. Some staff appeared untrained and overwhelmed, indicating a need for better training and staffing adequacy.
The hotel's Wi-Fi service receives mixed reviews. Many found the connection fast and reliable, suitable for everyday use, while others experienced instability and slow speeds, particularly with the in-room TV.
The fitness center is a valuable amenity, offering 24/7 access and a comprehensive setup. Despite its modest size, it meets most fitness needs, though signage and equipment could be improved.
Parking presents both positives and challenges. The underground garage is convenient and secure, though tight and expensive. Alternative parking options at a nearby hospital offer a more affordable solution but require guests to manage potential difficulties in reservation and availability.
For families, the hotel offers spacious rooms that can accommodate up to four people. While the central location is advantageous, the lack of specific family-friendly amenities and potential noise from nearby bars may be less suitable for families seeking a quieter stay.
Overall, Quentin XL Potsdamer Platz is well-regarded for its prime location, spacious and comfortable rooms and positive interactions with staff, but it faces notable criticisms regarding cleanliness, breakfast quality and parking arrangements. Show more
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Categories
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Family Friendly Hotel
Romantic Hotel
Hotel with Parking
Accessible Hotel
Hotel with Gym
4-Star Hotel
Room Types
Guest Reviews
7.3
Good
Location
Quentin XL Potsdamer Platz boasts a prime location that garners consistent praise from guests. Nestled in the heart of Berlin, this hotel offers an ideal base for exploring the city. With its proximity to major attractions like Potsdamer Platz, the Brandenburg Gate and the Berlin Philharmonie, visitors find it convenient to embark on sightseeing adventures. Public transportation is easily accessible with bus stops right outside the door and several metro stations within walking distance, making it easy to navigate the city.
The area is vibrant yet tranquil, balancing the hustle and bustle with a peaceful atmosphere. Numerous cafes, restaurants and shops populate the nearby streets, providing ample dining and shopping options. This strategic location ensures that many of Berlin’s hotspots can be reached on foot, a highly appreciated feature amongst those visiting for the first time.
For those seeking to explore further afield, excellent transportation connections, including buses and metros, offer seamless travel across Berlin. Guests also highlight the proximity to cultural venues like the New National Gallery and the Wintergarten-Varieté, enhancing the convenience for those with specific plans in the city.
Overall, the hotel is lauded for its central and convenient positioning, allowing visitors to comfortably reach both eastern and western parts of Berlin, making it an optimal choice for short city trips and business stays alike.
Breakfast
The breakfast experience at Quentin XL Potsdamer Platz appears to be a mixed bag according to guest reviews with some notable highlights and many areas needing improvement.
On the positive side, several guests appreciated the breakfast as tasty, delicious and offering a wide variety of options. The breakfast buffet was described as rich, varied and well taken care of by some with elements like crispy bacon, seasoned scrambled eggs and delicious coffee standing out positively. Others noted that the breakfast was suitable for the price range, described as bountiful and containing everything needed to start the day, such as cereals, pastries, cold cuts, cheeses and even gluten-free options. The ambiance and friendly service were also praised by some.
However, the majority of the comments leaned towards criticism. Common complaints included the high price of breakfast relative to its quality and variety with many believing it was not worth the cost. The breakfast was often described as meager, limited or not up to 4-star hotel standards. Specific issues mentioned were cold or stale food, lack of fresh fruit and vegan options and bread and pastries that were not fresh. The organization and cleanliness of the breakfast area also faced criticism with guests noting dirty tables, insufficient replenishment of food and fruit flies around the buffet.
Several guests experienced delays and disorganization with breakfast not being ready on time or inadequately staffed, leading to long waits and limited choices. There were also incidents where breakfast was canceled or portions of the buffet were unavailable due to staff sickness, adding to the dissatisfaction.
Overall, while some guests found the breakfast acceptable or even enjoyable, many felt that it fell short of expectations, especially at its price point. Improvements in food quality, variety organization and cleanliness could significantly enhance the breakfast experience at Quentin XL Potsdamer Platz.
Rooms
The rooms at Quentin XL Potsdamer Platz have consistently received positive feedback for their spaciousness and modern design. Many guests appreciated the large windows, ample natural light and high ceilings which made the rooms feel even bigger. The tasteful and stylish furnishings, comfortable beds and functional layouts were frequently highlighted. Facilities in the room, including large mirrors, big screen TVs and well-equipped bathrooms with significant storage and massive showers, were considered luxurious and added to the overall comfort.
Despite the general satisfaction with the room size and aesthetics, there were numerous complaints regarding cleanliness. Some guests noted dirty floors, visible dust, stained linens and unclean fixtures in the bathrooms. Issues such as broken showerheads, non-functioning air conditioning and other maintenance problems were also mentioned.
The rooms' quietness, particularly those facing the courtyard, was a notable plus for many guests. However, some facing the street reported significant noise. Further, the hotel's policy of cleaning rooms only upon request seemed to catch some visitors off guard, leading to frustration when their rooms were not tidied up daily.
Overall, while the rooms' design, space and amenities were largely praised, there were consistent concerns about cleanliness and maintenance that detracted from an otherwise positive experience.
Beds
Guests at Quentin XL Potsdamer Platz have shared varied experiences regarding the hotel beds. Many guests praised the beds for being very comfortable, cozy and large, contributing to a good night's sleep. The beds often came with warm blankets and soft pillows, enhancing the comfort. Some reviewers highlighted memory foam mattresses and spacious king-sized beds as key features making their stay enjoyable.
However, there were also several complaints about the beds being too soft, worn out or saggy, causing discomfort to some guests. Issues with mattresses falling into gaps, discoloration of bed linens and beds not being properly cleaned were noted by a few guests. Some felt the bed setup was unsuitable for couples and the pillows were occasionally found to be too hard or too plump.
Despite the mixed feedback, many guests found the room size to be great and appreciated the soundproofing and blackout curtains that contributed to a restful environment. The overall consensus indicates that while the hotel offers spacious and comfortable beds for a restful stay, there are areas where maintenance and cleanliness need improvement to meet the hotel's standards.
Cleanliness
Reviews of 'Quentin XL Potsdamer Platz' highlight significant issues with cleanliness. Many guests reported their rooms were not properly cleaned, even after requesting housekeeping. Common complaints included dusty surfaces, stained furniture, dirty bathrooms and moldy showers. Several guests found remnants from previous occupants, such as hair, band-aids and used tissues, which contributed to an overall impression of poor hygiene. Despite some positive comments about the modern design and spaciousness of the rooms, the overwhelming consensus was that the cleanliness left much to be desired. Additionally, the cleanliness of the breakfast area was frequently criticized, pointing to greasy trays, unclean tables and a lack of maintenance in communal areas. While some guests noted that certain areas or occasions met their standards, the general feedback suggests a need for substantial improvement in housekeeping standards to meet the expectations associated with a four-star hotel.
Staff
At Quentin XL Potsdamer Platz, guests frequently highlight their interactions with the hotel staff, which present a mixed yet insightful overview. The majority of visitors commend the team for their friendliness and assistance, reflecting their positive experiences with remarks about approachable and helpful personnel. Staff at various points, including the reception and bar, are often described as friendly, polite and accommodating, making guests feel welcomed and attended to. Notable mentions include the night manager and certain receptionists who were particularly helpful and amiable.
However, the feedback also indicates inconsistency. Some guests encountered issues with unfriendly, untrained and overwhelmed staff, which occasionally led to poor service experiences and communication difficulties. Instances of staff appearing unmotivated or stressed were noted, as well as instances of unprofessional behavior. There are mentions of language barriers with several staff members not proficient in German, impacting communication with guests.
Despite these challenges, there are numerous instances where the staff went above and beyond, providing attentive service and prompt assistance. The positive moments, such as efficient check-ins and courteous interactions, tend to stand out. Training gaps and staffing shortages seem to contribute significantly to the less favorable experiences, suggesting areas for the management to address.
In summary, while Quentin XL Potsdamer Platz boasts a generally friendly and courteous team, the consistency of service quality could benefit from further attention to training and staffing adequacy. This would help leverage the naturally welcoming demeanor of the staff to improve overall guest satisfaction.
Wi-Fi
Guests at Quentin XL Potsdamer Platz have shared mixed reviews regarding the hotel's Wi-Fi service. On the positive side, many found the Wi-Fi to be fast, reliable and consistent throughout their stay. The network strength was strong, maintaining a stable connection with multiple routers ensuring optimal speed and no random disconnections. Online gaming, cloud usage and streaming services, including Smart TV features, operated smoothly without buffering. Several guests appreciated the free Wi-Fi and consistently good reception, making tasks such as querying and searching seamless.
However, there were notable drawbacks. Some guests experienced unstable internet connections, particularly with the in-room TV, which had issues with an unstable internet connection and missing remote controls. Others reported the Wi-Fi slowing down at times or not working at all, which was particularly frustrating for those needing it for work. Despite these inconsistencies, the general sentiment leans towards the Wi-Fi being functional and satisfactory for most typical uses, though it occasionally fell short of expectations for more demanding tasks.
Gym
The gym at Quentin XL Potsdamer Platz offers guests a 24/7 fitness center, making it convenient for any schedule. Despite its modest size, the gym is well-equipped with all the necessary amenities and is praised for having a comprehensive setup compared to other hotels. Guests appreciate the addition of a training room in the basement and the good sports facilities available. However, several reviewers mentioned issues such as poor signage making the gym difficult to locate and some found the gym space to be crowded. There were also isolated complaints about the cleanliness and the outdated nature of the gym's equipment. Some guests pointed out the absence of gym classes, suggesting improvements could be made. Overall, the fitness facilities are considered a strong asset to the hotel's offerings, albeit with room for enhancement.
Parking
Parking at Quentin XL Potsdamer Platz presents a mix of positives and challenges for guests. The hotel offers the convenience of an underground garage and private parking, which some guests found perfect and secure. In several cases, guests were pleased with the availability and ease of securing a parking spot without any issues. Additionally, parking options at a nearby hospital provide an alternative at a more affordable daily rate of 15 euros.
However, several reviews mentioned significant downsides. The hotel's garage is often described as very tight and not suitable for larger vehicles such as SUVs. The parking spaces are considered small and can be difficult to maneuver in with some spots not being up to modern standards. The cost of parking in the hotel garage, frequently cited at 25 euros per day, is a common point of contention with many guests feeling it is too expensive. Guests also reported issues with the reservation process; some who reserved parking in advance found it unavailable upon arrival and others encountered difficulties due to a lack of clarity or efficiency in the booking system.
There were additional concerns about the overall condition and cleanliness of the parking facilities with mentions of the garage being old, dirty and even having glass on the floor. The process of finding a parking space and the adequacy of available spaces appeared to be problematic for several visitors with comments about limited space and the areas not always being clearly signposted or accessible.
In summary, while Quentin XL Potsdamer Platz offers secure and convenient parking options, potential guests might need to prepare for the possibility of cramped spaces, high costs and glitches in the reservation process. Alternate parking at a nearby hospital might present a less costly and reliable solution.
Family
Quentin XL Potsdamer Platz offers a central location, which is a significant advantage for families exploring the city. The family suites and rooms are spacious, comfortably accommodating up to four people, making it a viable option for those traveling with kids. The breakfast area is lively with families and children actively present, adding a friendly atmosphere in the mornings.
However, the hotel has several shortcomings regarding family amenities and services. There is a noticeable lack of family-friendly activities and no designated family services. Additionally, noise from nearby bars can be disruptive, making the environment less suitable for families seeking a quieter stay. Concerns have also been raised about cleanliness and the availability of essential items like baby cots.
Communication and coordination among the staff need improvement, particularly during emergencies, as some guests experienced confusion and anxiety during an alarm incident. While the family rooms are praised for their size and cleanliness, there are occasional issues such as mold and malfunctioning equipment like TVs.
Overall, Quentin XL Potsdamer Platz can be a reasonable choice for families due to its spacious rooms and central location, but guests should be mindful of potential noise and lack of specific family amenities.
Accessible
Quentin XL Potsdamer Platz proves to be an excellent choice for travelers with disabilities, thanks to its prime location and accessibility. Situated in close proximity to Potsdamer Platz and the Sony Center, the hotel is conveniently reachable via bus and subway from the main train station, enhancing its allure for visitors. The neighborhood offers an array of accessible public transportation options, making it easy for guests to navigate the area and reach various points of interest without hassle.
The hotel offers wheelchair-accessible rooms upon request and the family rooms are spacious enough to comfortably accommodate four guests. While the facility does present certain challenges, such as the restaurant's inaccessibility and the complicated arrangement of the breakfast buffet, which requires assistance for those in wheelchairs, the hotel staff's preparedness to help mitigates these issues.
Furthermore, some travelers noted that the elevator is only accessible via stairs, a significant consideration for those with mobility issues. The language barrier with the staff, who predominantly speak English, might pose some difficulty, but this isn't a critical deterrent for most international visitors.
Ultimately, despite a few accessibility challenges, Quentin XL Potsdamer Platz stands out for its advantageous location and comprehensive public transportation options, making it a viable option for disabled travelers looking for a centrally located and accessible stay in Berlin.
Romantic
Quentin XL Potsdamer Platz presents a commendable choice for those seeking a romantic urban retreat. Guests often highlight the beautifully decorated rooms that exude a romantic ambiance, perfected with modern and stylish furnishings. The hotel's appearance impresses with its contemporary design, providing a comfortable and aesthetically pleasing environment. One notable feature is the opportunity to enjoy the enchanting view of the daily sunset, which adds a touch of magic to each evening.
Despite being situated in a bustling area, the rooms maintain a quiet atmosphere, ensuring restful nights without the disturbance of street noise. This serene environment makes it suitable for honeymooners and couples looking for a relaxing getaway. While the hotel lacks typical romantic amenities, its overall appeal and the pleasant experiences it offers make it a great option for a weekend escape. However, potential visitors should note that there is no TV available in the rooms, which may be a consideration for some. Overall, Quentin XL Potsdamer Platz stands out as a stylish city hotel with potential for further enhancements.
No, Quentin XL Potsdamer Platz doesn't have any pool.
No, a spa isn't available at Quentin XL Potsdamer Platz.
No, Quentin XL Potsdamer Platz doesn't allow dogs.
Yes, parking facilities are available at Quentin XL Potsdamer Platz.