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Summary of reviewsSensCity Hotel Berlin Spandau, located in the tranquil area of Spandau, offers an ideal blend of accessibility and serenity. The hotel benefits from its proximity to key attractions such as the Olympic Stadium and the Waldbühne concert venue and is well-connected via public transport with the S-Bahn station a short walk away. Guests appreciate the quiet, tree-lined surroundings and the easy access to Spandau’s old town and local shopping areas. The combination of a peaceful environment, excellent transport links and available parking makes it an optimal choice for both leisure and business travelers.
Visitors consistently praise the hotel's breakfast, describing it as varied, plentiful and of high quality. The rich selection includes fresh fruit and delightful options like tomatoes with mozzarella. Guests commend the friendly and efficient breakfast staff and while some feel the cost is high, most agree that the quality and variety justify the price. Despite minor issues, such as occasional high prices and room relocations due to maintenance, the breakfast remains a highlight of the stay.
The hotel's dinner and bar services receive mixed reviews with many guests wishing for more consistent hours and availability. The bar's inconsistency, often due to staff shortages, is a point of dissatisfaction, though the atmosphere is generally pleasant. Improved communication regarding operational hours and a refurbished dining experience could enhance guest satisfaction further.
The rooms are well-received for their cleanliness, spaciousness and comfort. Equipped with necessary amenities, the rooms feature cozy beds, large windows and often, lovely views. Although some guests note the décor is slightly dated and mention occasional noise issues, the overall feedback is positive. Cleanliness is a significant strength of the hotel with rooms and common areas maintained meticulously by competent housekeeping staff.
The staff at SensCity Hotel Berlin Spandau are frequently praised for their friendliness and helpfulness. Guests appreciate the courteous and efficient service with staff often going above and beyond to enhance the guest experience. This positive interaction significantly contributes to the welcoming atmosphere of the hotel.
The hotel's Wi-Fi service is generally reliable and appreciated by guests, though occasional connectivity issues during peak periods are noted. Suggestions for improved speed and coverage reflect the need to cater to more demanding work-related needs.
Parking options at the hotel receive mixed feedback. While there are both paid on-site and free street parking options, availability can be a challenge during busy times. Despite some difficulties, many guests find the parking facilities satisfactory, noting the convenience of nearby street parking.
The beds at SensCity Hotel Berlin Spandau receive a mixed but generally positive response. Many guests find them comfortable and conducive to a good night's sleep, although some find the mattresses too soft and in need of replacement. Addressing these issues could further enhance guest comfort.
Overall, SensCity Hotel Berlin Spandau offers a laudable experience for a three-star hotel. It provides excellent value for money with its clean, comfortable rooms, pleasant staff and quality breakfast. Despite some areas for improvement, the hotel often exceeds guest expectations, making it a recommended choice for visitors to Berlin Spandau. Show more
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Categories
Dog Friendly Hotel
Business Hotel
Hotel with Parking
Accessible Hotel
3-Star Hotel
Room Types
Standard Double Room SensBaseSpacious and light-flooded room with a coffee tea station, a desk, telephone and a private bathroom with shower and hairdryer. WiFi and landline calls within Germany are free of charge.
Superior Double Room SensAllComfortably furnished and light-flooded room on the top floor with view of the garden. It includes a private bathroom with shower, hairdryer and a living area with a desk, flat-screen TV and telephone.
Other perks for the superior category include:
- car paking
-a bottle of water,
-free use of the coffee and tea station,
-a free baby cot upon request
-a bathrobe and slippers
- WiFi and landline calls within Germany are free of charge.
Guest Reviews
7.9
Good
Location
Located in the charming area of Spandau, SensCity Hotel Berlin Spandau offers guests a peaceful retreat while maintaining convenient access to the city's key attractions. The hotel is favored for its quiet, tree-filled surroundings, which offer a serene escape from urban noise. Numerous reviews highlight its proximity to public transportation with the S-Bahn station just a short walk away, providing a quick connection to central Berlin, the Olympic Stadium and the popular concert venue Waldbühne—a single stop away in many cases.
Visitors attending events at the Waldbühne or the Olympic Stadium find the location especially ideal. The hotel is also within a comfortable walking distance to Spandau's old town, the Spandau Citadel and local shopping areas, making it a perfect starting point for exploring the district. Despite its quiet setting, the hotel is centrally located and boasts excellent transport links, including frequent bus services and nearby train stations, enhancing convenience for both leisure and business travelers.
In addition to its strategic location, guests appreciate the hotel's clean and calm environment, friendly staff and the availability of parking spaces. With a balance of tranquility and accessibility, SensCity Hotel Berlin Spandau stands out as an optimal choice for anyone looking to enjoy the best of Berlin-Spandau while ensuring a restful experience.
Breakfast
The breakfast experience at SensCity Hotel Berlin Spandau receives largely positive feedback from guests. Most reviewers describe the breakfast as very good, varied and plentiful with many highlighting the extensive selection available each morning. Guests appreciate the rich and delicious offerings, which include fresh fruit and delightful touches such as tomatoes and mozzarella with basil and balsamic vinegar. The staff during breakfast is frequently noted for being super friendly, nice and efficient.
Though there are mentions of high prices, many guests feel the quality and variety justify the cost. Some specific praises include the well-organized breakfast during COVID-19 with measures in place to ensure safety without compromising the variety offered. Specialty items like cappuccino at the bar and the use of individual teapots add to the positive experience.
However, not all feedback is entirely positive. A few guests mention the breakfast being standard or average and some criticize the cost as too high for the selection provided. There are also minor remarks about the breakfast room's relocation due to water damage and some guests expressing a desire for longer breakfast hours.
Overall, the majority of guests find the breakfast at SensCity Hotel Berlin Spandau to be a highlight of their stay with abundant, varied and high-quality options to start their day in Berlin.
Dinner
Guests at SensCity Hotel Berlin Spandau have a mixed experience regarding the dinner and bar services. Many guests expressed a desire for an operational restaurant in the evening with extended hours to fit their schedules better. The hotel's bar service appears to be inconsistent; while some found it open and were served nicely, many others encountered a closed bar, often due to staff shortages, leaving them yearning for an evening drink or nightcap after events.
Several reviews highlighted the lack of available information about the bar's operational hours, suggesting that it would be beneficial for guests to receive prior notice if the bar or restaurant is not available. Additionally, there were comments about the dinner options being limited and a need for renovation to enhance the dining experience. Overall, while the atmosphere and potential for a pleasant evening are present, improvements in service consistency and communication could significantly increase guest satisfaction.
Rooms
The rooms at SensCity Hotel Berlin Spandau generally receive positive feedback for their cleanliness, spaciousness and comfort. Many guests highlight that the rooms are well-equipped with necessary amenities including cozy beds, large windows and some even with lovely views of the greenery. Despite being simple, the rooms are often described as comfortable, functional and well-maintained.
Guests appreciate the modern and practical furnishings, although there are mentions of older and somewhat dated decor needing modernization. However, the overall condition remains satisfactory. The presence of features like blackout curtains, kettles for tea and coffee and sufficient space for short stays add to the positive experiences.
Noise levels in the rooms appear to be a mixed bag. While some guests find the rooms quiet and conducive to rest, others note that they can be noisy. The warmth of the rooms is another point of critique, especially for those lacking air conditioning. Despite this, fans are provided to ameliorate the situation.
Special touches like unique decorations, a cozy ambiance and amenities like a mini-fridge (although not in all rooms) are appreciated. Cleanliness is a recurring theme with the majority of guests finding their rooms spotless and well-tended. Room service is noted to be efficient and reliable.
In summary, SensCity Hotel Berlin Spandau offers clean, comfortable and well-equipped rooms that cater well to the needs of travelers, though some updates and improvements, particularly in noise control and air conditioning, could enhance the guest experience further.
Beds
At SensCity Hotel Berlin Spandau, guest feedback on the beds presents a mixed but generally positive picture. Many guests have praised the beds for being comfortable and cozy, providing quality sleep. Terms like "comfortable beds", "cozy beds" and "comfortable double bed" frequently appear in the reviews, indicating that a significant number of visitors have enjoyed restful nights.
However, there are some recurring concerns, particularly regarding the softness of the mattresses. Some reviewers found the beds too soft and not suitable for those with back pain, suggesting that the hotel could benefit from updating or replacing the beds. Complaints about the narrow width of double beds and the issue of static or wobbly frames were also noted.
Despite some negative remarks about the softness and age of the mattresses, the prevailing sentiment leans towards comfort with many guests noting they had slept well and appreciated the comfort of the beds provided. The suggestions for improvement, such as new mattresses and an update to the bedding, indicate that while the current standard is satisfactory for many, enhancing these aspects could elevate the overall guest experience.
Cleanliness
SensCity Hotel Berlin Spandau is praised predominantly for its impressive cleanliness across various guest reviews. The rooms are consistently described as very clean, comfortable and spacious. Housekeeping maintains a high standard of thoroughness, ensuring that both the rooms and bathrooms are spotless and well-kept. Guests highlight that everything from the floors to the linens are meticulously clean with no hair or dirt found in the bedroom or bathroom areas.
The hotel property itself is well-maintained and the general cleanliness extends to all spaces, making for a neat and tidy environment. Despite some mentions of older furnishings, the upkeep remains solid and efficient. Guests appreciate the clean and cozy rooms, the functional and spacious layout and the fresh, hygienic conditions throughout their stay.
Overall, SensCity Hotel Berlin Spandau consistently delivers excellent cleanliness, contributing to a comfortable and satisfactory guest experience. While there are occasional mentions of minor issues, the overwhelmingly positive comments about cleanliness reinforce the hotel's commitment to maintaining high standards in this regard.
Staff
The staff at SensCity Hotel Berlin Spandau consistently receive glowing praise for their exceptional friendliness and helpfulness. Guests frequently note that the team is not only accommodating but also incredibly attentive, creating a welcoming and pleasant atmosphere from the moment of check-in. The hotel's personnel are described as super friendly, courteous and efficient, often going out of their way to offer tips for local restaurants and ensuring that any issues are quickly resolved. The reception team stands out for their professionalism and smooth handling of reservations, while the housekeeping staff also gets high marks for their competency. Overall, the staff's positive attitudes and dedicated service significantly enhance the guest experience at this Berlin hotel.
Wi-Fi
SensCity Hotel Berlin Spandau generally provides good Wi-Fi service with many guests noting solid, stable and fast internet access. The coverage is mostly reliable and the Wi-Fi worked well during their stays, including in the lobby. Guests appreciated that the internet connection was available and accessible, contributing positively to their experience.
However, there were some remarks about areas needing improvement. When the hotel is at full capacity, Wi-Fi access can be an issue. Some reviews mentioned that the Wi-Fi speeds fluctuate and could be better. Additionally, suggestions were made for better overall coverage and improved speeds to cater to work-related needs.
Overall, while the hotel’s Wi-Fi service is commendable and meets the needs of most guests, there are opportunities for enhancements, especially during peak times and for work arrangements requiring a more robust connection.
Parking
The parking situation at SensCity Hotel Berlin Spandau receives mixed feedback from guests, though there are plenty of positives to note. The hotel offers both paid on-site parking and free street parking options. Guests often highlight the availability of sufficient parking spaces nearby with ample and free parking available on surrounding streets. For those opting for on-site parking, a fee of nine euros per day is typically charged, which some guests find reasonable while others consider it relatively expensive.
There is also a mention of a guarded parking lot for an additional fee. Despite the hotel's efforts, finding a parking spot can be challenging, particularly when arriving late and the parking spaces can be limited. Some guests have found parking on the street difficult, emphasizing the occasional need to search for an available spot. Nevertheless, the parking facilities are generally described as good, easy to navigate and sometimes even unnecessary to use paid options due to the availability of free street parking.
Overall, while the parking fees and limited space can be drawbacks, many guests find the parking options at the hotel and its vicinity to be satisfactory.
3 Star
SensCity Hotel Berlin Spandau offers a notable experience for guests seeking a stay in a three-star hotel. The consensus among reviewers highlights that the cleanliness and general upkeep of the hotel surpass typical expectations for this rating. Furthermore, the facilities and services are often compared to those of higher-rated hotels, providing great value for money. Guests appreciate the quiet location, spacious rooms and friendly staff, which collectively contribute to a comfortable stay.
Despite some comments on high prices, especially during weekends and events, the price-performance ratio is generally deemed excellent. The quality of the offerings, from a well-maintained environment to delightful breakfast options, consistently impresses guests. Overall, SensCity Hotel Berlin Spandau delivers an exemplary three-star experience that often exceeds guest expectations, making it a recommended choice for those visiting Berlin Spandau.
No, SensCity Hotel Berlin Spandau doesn't have any pool.
No, a spa isn't available at SensCity Hotel Berlin Spandau.
Yes, SensCity Hotel Berlin Spandau welcomes dogs.
Yes, parking facilities are available at SensCity Hotel Berlin Spandau.
No, SensCity Hotel Berlin Spandau doesn't have a gym.