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Summary of reviewsHotel de Piedra enjoys a highly praised location at the foot of Peña de Bernal, providing spectacular views of the iconic rock formation. This prime spot offers direct access to hiking trails and a serene environment that remains close enough for a scenic walk to the town center. The hotel's architectural style is both excellent and original, adding to the overall charm and romantic atmosphere.
The breakfast offerings have received mixed reviews. Many guests appreciate the exquisite and delicious options, especially the chilaquiles rojos and coffee from a clay pot. However, some felt the breakfast was average or lacked variety and a few were disappointed that it was not included in the room rate.
Dinner experiences at Hotel de Piedra are generally positive with guests enjoying the quality, flavor and reasonable pricing of the dishes. Despite this, some have encountered slow service and a limited menu, occasionally describing the food as cold or uninspiring.
Rooms at the hotel are noted for being beautiful, well-decorated and spacious with super comfortable beds and stunning views of Peña de Bernal. Cleanliness is another highlight with frequent mentions of the spotless environment and well-maintained facilities. Some rooms, however, have minor issues such as small size, lack of air conditioning, noise and occasional maintenance concerns.
The staff's friendliness and professionalism are consistently praised with particular staff members often mentioned for their exceptional service. This level of attentive care significantly enhances the overall guest experience.
WiFi connectivity at Hotel de Piedra is a notable drawback with many guests reporting weak and intermittent signals. Parking also presents challenges with limited space necessitating some patience during busy periods.
Overall, Hotel de Piedra is highly recommended for its stunning location, beautiful design, cleanliness and exemplary staff service, making it an ideal destination for a memorable and visually stunning getaway. Show more
Read review summaries for all categories
Categories
Hotel for Honeymoon
This hotel in Bernal offers a unique atmosphere with stone architecture.
Its distinctive design creates a memorable and romantic setting.
The location in the charming town of Bernal adds to its appeal for couples.
Family Friendly Hotel
This hotel is well-regarded and offers a pleasant stay for families, with comfortable rooms and a convenient location in Bernal.
Romantic Hotel
This hotel offers a magical atmosphere with stunning views of Peña de Bernal. The unique architecture is integrated with the natural rock formations and features a cozy bar/restaurant with a pizza oven, perfect for a romantic evening.
Hotel with Parking
Listed as a hotel that provides parking for its guests.
Luxury Hotel
Hotel with Spa
Business Hotel
5-Star Hotel
Room Types
Double RoomA seating area with a flat-screen TV, a desk and a private bathroom are provided in this spacious double room. The unit offers 1 bed.
Superior King RoomA seating area with a flat-screen TV, a desk and a private bathroom are available in this spacious double room. The unit has 1 bed.
Queen Room with Two Queen BedsA seating area with a flat-screen TV, a desk and a private bathroom are provided in this spacious twin room. The unit offers 2 beds.
Duplex Quadruple RoomOffering free toiletries, this quadruple room includes a private bathroom with a shower. The spacious air-conditioned quadruple room offers a flat-screen TV with cable channels, a minibar, a seating area, a wardrobe as well as mountain views. The unit has 3 beds.
Suite with Mountain ViewFeaturing 2 bedrooms, this spacious suite offers 1 bathroom with a shower, a seating area and terrace where you can relax. This suite features a private entrance, a minibar, a flat-screen TV with cable channels and a balcony. The unit has 3 beds.
Deluxe SuiteThis suite is comprised of 1 living room, 1 separate bedroom and 1 bathroom with a bath and free toiletries. The suite offers a minibar, a seating area, a safe deposit box, as well as a flat-screen TV with cable channels. The unit offers 1 bed.
Executive SuiteThe suite features 1 bedroom and 1 bathroom with a shower and free toiletries. The suite provides a flat-screen TV with cable channels, a minibar, a seating area and a safe deposit box. The unit offers 1 bed.
Guest Reviews
8.9
Excellent
Location
Hotel de Piedra boasts an enviable location that consistently garners high praise from its guests. Nestled at the foot of the Peña, the hotel offers spectacular and breathtaking views of the iconic rock formation, which are frequently highlighted as a major plus. Its strategic placement allows for direct access to the Peña and its trailhead, making it an ideal spot for hikers and nature enthusiasts.
The architectural style of the hotel, from its façade to its rooms, is both excellent and original, adding to the overall charm of the stay. Guests frequently commend its superb and prime location, which is described as practically central yet away from the hustle and bustle, offering a serene and pleasant environment. The views from the hotel, overlooking the cliff and the rock, are lauded as spectacular and beautiful, enhancing the romantic and cozy atmosphere.
Though it is mentioned that the hotel is a bit far from the town center, its proximity allows guests to walk there easily, enjoying the scenic route along the way. The combination of excellent facilities, exceptional service and very good food makes Hotel de Piedra a highly recommended destination for those seeking a memorable and visually stunning getaway.
Breakfast
Hotel de Piedra has received a mixed bag of reviews regarding its breakfast offerings from its guests. On the positive side, many guests found the breakfasts to be exquisite and delicious with specific praise for dishes such as the chilaquiles rojos. A notable detail that makes guests feel at home is being greeted with a glass of wine and a delicious breakfast, a touch that has been appreciated by many. The breakfast packages are also described as very tasty and the coffee made in a clay pot has been highlighted as particularly enjoyable.
However, some guests have noted areas for improvement. There are mentions that the breakfast was average or simple and a few reviews pointed out a lack of variety in the restaurant menu. Some guests were disappointed with the breakfast not being included and found that the service and quality didn't match the overall high standards of the hotel. Despite these critiques, the overall consensus leans towards a generally positive experience with tasty and enjoyable breakfast options.
Dinner
Dinner at 'Hotel de Piedra' offers a range of experiences as reflected in recent guest reviews. Many guests find the food delicious and reasonably priced, appreciating the tasty dishes served at the hotel's restaurant. Positive remarks highlight the quality, flavor and presentation of the food, suggesting that the hotel has the potential to provide a pleasurable dining experience.
However, feedback is mixed with some guests noting that the restaurant service can be slow and the menu somewhat limited. Suggestions include a desire for lighter dinner options. There have been occasional critiques of dishes being served cold or overpriced and in some cases, guests described the food as mediocre or uninspiring.
The overall service is generally well-regarded, but consistency remains an issue, as some patrons encountered unappealing dishes and subpar breakfast offerings. Despite these drawbacks, the hotel's drinks have been consistently praised, presenting a silver lining for those looking for a pleasant culinary experience.
Rooms
Hotel de Piedra is praised for its beautiful, well-decorated and spacious rooms. Many guests find the beds super comfortable, ensuring a restful stay. The hotel boasts excellent views with some rooms offering incredible panoramas of Peña de Bernal and even featuring private terraces. Cleanliness is generally noted, contributing to the overall comfort.
However, potential guests should be aware of a few issues. Some rooms are small and lack air conditioning, though fans are provided. Noise can be an issue, especially for rooms near busy avenues or the dining area, where sounds from outside can filter in. A few rooms have reported maintenance concerns, such as musty smells and occasional pests. Moreover, not all rooms are furnished with closets or ample towels.
Despite these drawbacks, most reviews highlight the stunning room décor and the comfort offered, making Hotel de Piedra a visually appealing and cozy stay amidst the natural beauty of the area.
Beds
Hotel de Piedra has received mixed reviews regarding its beds. Guests have frequently praised the beds for being super comfortable with some even describing them as spectacular. The pillows also received high marks for their exceptional comfort. However, not all feedback has been positive; some guests have experienced issues with the beds. Notably, the mattress in the Sentimientos room was very worn out, leading to discomfort. Other comments mentioned that certain mattresses felt hard and one bed even sank slightly. Additionally, there were complaints about the size of the beds in some rooms, where a "Superior Room with an extra-large bed" was reportedly smaller than expected.
Cleanliness
Hotel de Piedra has consistently impressed guests with its cleanliness. Reviews frequently highlight the spotlessness of the rooms and the overall hotel environment. Guests describe the place as very clean with particular praise given to the comfort and cleanliness of the rooms. The facilities are noted to be both beautiful and well-maintained, enhancing the overall guest experience. Attention from the staff is repeatedly mentioned as excellent, contributing positively to the cleanliness perception.
Positive reviews emphasize the hotel's pristine condition with several mentions of the cleaning services being top-notch. Despite a few isolated comments regarding minor issues—such as a dirty pool or specific details like hair in the toilet and a damp smell—most guests still find the hotel very nice and clean. The warmth and friendliness of the staff further ensure that guests feel well-cared for, complementing the high standards of cleanliness. Overall, Hotel de Piedra is commended for its clean, welcoming environment and exemplary customer service.
Staff
Hotel de Piedra is celebrated for its outstanding staff, consistently praised across numerous reviews. Guests frequently highlight the friendliness and professionalism of the team. The service is described as extremely attentive with an exceptional level of care provided to every visitor. Individual staff members, like Cruz and Juan, receive special mentions for their remarkable service. Reviewers often emphasize the warm and accommodating nature of the staff, ensuring a welcoming atmosphere throughout the stay. The staff's ability to meet guests' needs promptly and with kindness is a recurring theme, contributing to the overall positive experience at the hotel. Despite a minor note on parking variability, the service excellence and the staff's dedication are what truly stand out in guests' memories.
Wi-Fi
Hotel de Piedra offers a serene atmosphere and stunning views, praised by many guests for its beautiful architecture and charming ambiance. However, it is important to note that the WiFi connectivity at the hotel leaves much to be desired. Numerous guests have reported issues with weak and intermittent signals throughout their stay. The connection is often poor or non-existent in various parts of the hotel, including some of the rooms. Additionally, there have been instances where the internet was down for extended periods and the responsiveness to these issues has been lacking. If staying connected is crucial, it might be worth considering these factors when planning a stay at Hotel de Piedra.
Parking
Hotel de Piedra presents some challenges when it comes to parking, as noted by several guests. The parking area is described as small and often requires cars to park in a row, necessitating that keys be left at the reception for staff to manage vehicle movements. Parking spaces directly in front of the hotel are limited and guests occasionally need to use an adjacent facility. This can sometimes result in delays when trying to leave, as noted by some visitors. While the proximity of additional parking options is convenient, the overall parking limitations suggest that guests might need to exercise patience during busy periods.
No, Hotel de Piedra doesn't have any pool.
Yes, a spa is available at Hotel de Piedra.
No, Hotel de Piedra doesn't allow dogs.
Yes, parking facilities are available at Hotel de Piedra.