Hotel Ercilla de Bilbao, Autograph Collection
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Summary of reviewsHotel Ercilla de Bilbao, Autograph Collection, enjoys a prime location in the heart of Bilbao, making it an optimal choice for guests wanting to explore the vibrant city. Its proximity to major attractions like the Guggenheim Museum, as well as numerous restaurants, bars and boutiques, adds to its appeal. Despite being centrally located, the hotel provides a quiet environment for restful stays. The rooftop terrace offers panoramic views of the city, which enhances the charm of the hotel.
The breakfast service at Hotel Ercilla is lauded for its outstanding variety and quality. Guests frequently describe it as fantastic with a buffet featuring a wide selection of hot and cold dishes, including options for gluten-free diets. Although the breakfast cost is a subject of debate, many guests feel the exceptional quality justifies the expense.
Dining experiences at the hotel vary. The Japanese restaurant receives high praise for its excellent cuisine and the rooftop terrace on the 13th floor is a favorite for its stunning city views and enjoyable setting for cocktails and dinner. However, the Bar Americano and some other dining areas receive mixed reviews with some guests noting issues with food preparation and long wait times. Despite these inconsistencies, the à la carte menu is highly recommended.
Guests praise the rooms for being spacious, clean and comfortable with modern amenities and elegant decor. Some rooms, however, are described as small or outdated with occasional issues such as ineffective air conditioning or limited natural light. The hotel's central location, cleanliness and friendly staff contribute significantly to the overall positive experience, though some minor room updates could enhance it further.
The hotel is commended for its cleanliness and modernity with both the rooms and common areas maintained to high standards. Housekeeping receives high marks for their diligent work, although a few isolated incidents of noise from cleaning staff in the mornings were reported.
The staff at Hotel Ercilla are consistently highlighted for their friendliness and professionalism. They are praised for their attentiveness and willingness to provide personalized service, which contributes to a welcoming atmosphere.
While the hotel offers a range of luxurious amenities, the WiFi service has received negative feedback due to intermittent connectivity and slow speeds, particularly in rooms. This can pose challenges for guests needing stable internet for work.
The gym facilities receive positive reviews for their cleanliness and modern equipment, although some guests see room for further enhancements. The gym is rarely crowded, allowing for comfortable workouts.
Parking facilities at the hotel receive mixed reviews. While many guests find the parking garage convenient and secure, others point out that the space is limited and the fees are high. However, the ability to reserve in advance and overall security are appreciated.
The availability of EV charging points is a positive feature for eco-conscious travelers, although the limited number of charging spots suggests room for improvement.
Hotel Ercilla is particularly well-suited for families, offering various amenities specifically for young children. Spacious rooms, excellent service and thoughtful details such as baby care kits create a comfortable environment for families.
In summary, Hotel Ercilla de Bilbao offers a centrally located, clean and comfortable stay with a range of amenities and exceptional staff service. While there are areas for improvement, particularly regarding WiFi and some dining experiences, the overall guest experience is highly positive, making it a recommended choice for visitors to Bilbao.
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The breakfast service at Hotel Ercilla is lauded for its outstanding variety and quality. Guests frequently describe it as fantastic with a buffet featuring a wide selection of hot and cold dishes, including options for gluten-free diets. Although the breakfast cost is a subject of debate, many guests feel the exceptional quality justifies the expense.
Dining experiences at the hotel vary. The Japanese restaurant receives high praise for its excellent cuisine and the rooftop terrace on the 13th floor is a favorite for its stunning city views and enjoyable setting for cocktails and dinner. However, the Bar Americano and some other dining areas receive mixed reviews with some guests noting issues with food preparation and long wait times. Despite these inconsistencies, the à la carte menu is highly recommended.
Guests praise the rooms for being spacious, clean and comfortable with modern amenities and elegant decor. Some rooms, however, are described as small or outdated with occasional issues such as ineffective air conditioning or limited natural light. The hotel's central location, cleanliness and friendly staff contribute significantly to the overall positive experience, though some minor room updates could enhance it further.
The hotel is commended for its cleanliness and modernity with both the rooms and common areas maintained to high standards. Housekeeping receives high marks for their diligent work, although a few isolated incidents of noise from cleaning staff in the mornings were reported.
The staff at Hotel Ercilla are consistently highlighted for their friendliness and professionalism. They are praised for their attentiveness and willingness to provide personalized service, which contributes to a welcoming atmosphere.
While the hotel offers a range of luxurious amenities, the WiFi service has received negative feedback due to intermittent connectivity and slow speeds, particularly in rooms. This can pose challenges for guests needing stable internet for work.
The gym facilities receive positive reviews for their cleanliness and modern equipment, although some guests see room for further enhancements. The gym is rarely crowded, allowing for comfortable workouts.
Parking facilities at the hotel receive mixed reviews. While many guests find the parking garage convenient and secure, others point out that the space is limited and the fees are high. However, the ability to reserve in advance and overall security are appreciated.
The availability of EV charging points is a positive feature for eco-conscious travelers, although the limited number of charging spots suggests room for improvement.
Hotel Ercilla is particularly well-suited for families, offering various amenities specifically for young children. Spacious rooms, excellent service and thoughtful details such as baby care kits create a comfortable environment for families.
In summary, Hotel Ercilla de Bilbao offers a centrally located, clean and comfortable stay with a range of amenities and exceptional staff service. While there are areas for improvement, particularly regarding WiFi and some dining experiences, the overall guest experience is highly positive, making it a recommended choice for visitors to Bilbao.
Luxury Hotel
A 4-star luxury hotel in the city's financial and commercial district, offering stylish rooms and suites, some with city views. It features a rooftop bar, a restaurant serving Basque and international cuisine, a fitness center, and event spaces.
Hotel for Honeymoon
As part of the Autograph Collection, this hotel in Bilbao offers a unique and stylish experience for honeymooners. Its elegant rooms and excellent amenities provide a comfortable and memorable stay. The hotel's central location and personalized service make it a great choice for couples seeking a distinctive urban getaway.
Romantic Hotel
This hotel provides a luxurious stay with elegant rooms and excellent service. Its central location in Bilbao makes it a great base for exploring the city's romantic offerings.
Hotel near Nightlife Spots
Located in Indautxu, this hotel offers proximity to trendy cocktail bars, chic lounges, and upscale venues, providing a sophisticated nightlife experience.
Business Hotel
Given its Autograph Collection status, this hotel likely offers high-end services and facilities suitable for business travelers. While the provided information lacks specifics, hotels in this collection are generally well-equipped for meetings and business events.
Hotel with Parking
This hotel in Bilbao includes parking and is part of the Autograph Collection, ensuring a unique and high-quality experience. The parking facility is a significant benefit.
Accessible Hotel
Accessible guest rooms offer roll-in showers, grab bars, and lowered vanities. The hotel provides disabled parking and accessible pool features such as a ramp, hoist, and Roman-style steps. Electric operated beds are available for hire.
Hotel with Gym
As part of the Autograph Collection, this hotel is expected to have a well-appointed gym with modern equipment. The hotel's commitment to providing unique experiences extends to its fitness amenities, ensuring a satisfying workout for guests.
4-Star Hotel
Located in the city center, this hotel provides convenient access to shopping and attractions. It offers comfortable rooms and is known for its quality service and amenities.
Family Friendly Hotel
Dog Friendly Hotel
Guest Reviews
Hotel Ercilla de Bilbao, Autograph Collection boasts an excellent, centrally located position that is perfect for exploring the vibrant city of Bilbao. Located in the heart of the city, it provides guests with easy access to major attractions, including the Guggenheim Museum and the old town, all within comfortable walking distance. The hotel's proximity to numerous restaurants, bars and boutiques makes it an ideal choice for both shopping and dining enthusiasts.
The convenience extends to transport links as well with the main train station and bus station nearby, ensuring smooth connections for travelers. Many guests appreciate the quiet yet central location, which offers the tranquility needed for a restful stay, despite being in a bustling area.
The rooftop terrace, offering panoramic views over the city, is a standout feature that adds to the overall charm. The hotel itself is described as beautiful, modern and well-maintained with clean and comfortable rooms that enhance the guest experience.
Aside from the prime location, the staff's helpfulness and attentiveness are frequently highlighted, contributing to a welcoming atmosphere. For those looking to explore Bilbao on foot or by public transportation, Hotel Ercilla de Bilbao offers an optimal and convenient base.
At Hotel Ercilla de Bilbao, Autograph Collection, the breakfast experience is frequently highlighted as exceptional and diverse. Guests describe the breakfast as amazing, fantastic and delicious, often praising the wide variety and high quality of food available. The buffet receives particular acclaim for its extensive, well-presented selection of hot and cold dishes, including fresh products and even gluten-free options.
The breakfast atmosphere is generally described as pleasant and clean with attentive and friendly staff contributing to a positive experience. Some visitors even consider the breakfast the best they've had in any hotel, noting that it surpasses expectations, including those typically set by five-star establishments.
However, the breakfast's cost – often around 25 euros per person – is a point of contention with some guests deeming it overpriced. Despite this, many still feel that the variety and quality justify the expense, though others prefer more affordable options at nearby cafes.
Overall, the breakfast at Hotel Ercilla de Bilbao stands out as a highlight, combining quality, variety and excellent service to create a memorable start to the day for most guests.
"Hotel Ercilla de Bilbao, Autograph Collection" offers diners a mixed culinary journey with a blend of high and low points according to guest reviews. A highlight of the stay is the spectacular Japanese restaurant, often praised for its culinary excellence. Guests also commend the hotel’s central location, making it an excellent base for exploring the city with clean premises and quality service enhancing the overall experience.
The hotel's rooftop on the 13th floor is particularly beloved, providing not just stunning views of the city but also a great venue for cocktails and dinner. The terrace is frequently described as beautiful and relaxing, though securing a table can be challenging due to its popularity.
However, experiences at other dining facilities in the hotel are more varied. The Bar Americano garners mixed feedback with its traditional Basque dishes, while the overall quality of food in some areas like La Terraza and the downstairs restaurant leaves room for improvement. Guests noted incidents of poorly prepared dishes and long wait times with some meals, particularly the burgers, receiving specific criticism.
On a more positive note, the à la carte menu is highly recommended, boasting delicious meal options, fantastic dishes and an excellent dining experience complemented by friendly and fast service. The rooftop terrace is consistently praised for its ambiance and the quality of its cocktails.
Pricing at the hotel's dining spots can be contentious with some guests feeling that certain dishes are overpriced. Despite these occasional setbacks in food quality and cost, the lively rooftop and the impeccable service by the restaurant staff contribute to a generally enjoyable dining experience at the hotel.
Hotel Ercilla de Bilbao, Autograph Collection offers an eclectic mix of guest experiences, primarily highlighting spacious, clean and comfortable rooms. Many guests appreciate the refined decoration and modern amenities, including large, well-equipped bathrooms and thoughtful extras such as toiletries, hairdryers and minibars. The rooms are often described as spacious and elegant, offering a cozy and pleasant stay with comfortable beds and several pillows. The hotel's central location is a notable advantage, providing easy access to city attractions.
However, guest feedback also points to some areas needing improvement. While many rooms are praised for their size and cleanliness, others are described as small, dark or outdated. There are mentions of specific issues like broken amenities, ineffective air conditioning and limited natural light in some rooms. The bathrooms, although generally clean, sometimes fail to meet expectations with older fixtures or smaller sizes.
Overall, while the hotel evidently aims to provide a luxurious and comfortable experience, there is a clear variance in room quality and some guest expectations are not consistently met. Nonetheless, the friendly staff, central location and overall cleanliness make it a solid option for travelers.
At Hotel Ercilla de Bilbao, Autograph Collection, the beds consistently stand out as a highlight for many guests. Reviews often mention the beds being very comfortable, large and providing an excellent night's rest. Guests appreciate the spacious beds, often described as king size or even immense with high-quality, soft bedding and pillows contributing to the comfort. Some reviews also highlight the beds being incredibly plush, making them feel like sleeping on a cloud.
Many guests seem to have enjoyed the bedding, often noting the pleasant smell and the overall comfort provided. The hotel ensures a good range of pillows, despite a few comments about them being either too hard or too big for some preferences. Although there were some occasional mentions of hard or sunken mattresses, the general consensus leans towards positive experiences with many patrons praising the incredible comfort, cozy atmosphere and top-notch sheets.
Ultimately, the quality of sleep seems to be a significant factor that guests appreciate at this hotel, marking it as a notable element of their stay. Whether it’s for a short retreat or an extended visit, the comfortable and well-maintained beds at Hotel Ercilla de Bilbao promise a restful and refreshing experience for travelers.
Hotel Ercilla de Bilbao, Autograph Collection is consistently praised for its immaculate cleanliness and attention to detail. Guests frequently highlight the spotless condition of both the rooms and common areas, noting the impeccable cleanliness of the bathrooms and bedrooms in particular. The hotel's housekeeping services receive commendations for maintaining high standards with many guests finding the rooms to be modern, tidy and comfortable.
The hotel's common areas, including the beautiful rooftop terrace and cozy facilities, are also well-maintained and contribute to the overall sense of cleanliness. Despite a few isolated incidents where some guests reported noise from cleaning staff in the mornings or occasional missed housekeeping, the overwhelming majority of reviews convey satisfaction with the hotel’s hygiene and upkeep.
Additionally, the hotel blends this cleanliness with excellent comfort and convenience. The friendly and helpful staff, as well as the welcoming decor, further enhance the positive experience. Although there are minor issues like inadequate soundproofing and spotty Wi-Fi, these do not overshadow the consistently high remarks on the cleanliness and comfort provided by Hotel Ercilla de Bilbao.
In summary, travelers looking for a clean, comfortable and well-maintained stay in Bilbao will find Hotel Ercilla de Bilbao, Autograph Collection to be a highly recommended choice.
The staff at Hotel Ercilla de Bilbao, Autograph Collection consistently receive glowing reviews for their friendliness, professionalism and attentiveness. Guests frequently highlight the warm and welcoming reception they receive upon arrival with many noting the exceptionally courteous and helpful nature of the front desk and concierge teams. The hotel's personnel are praised for their kindness and eagerness to assist, going above and beyond to provide personalized and attentive service.
Throughout their stay, guests appreciate the high level of support and responsiveness from all staff members, whether in the bar, restaurant or housekeeping. The staff's ability to make guests feel at home, coupled with their professional demeanor, stands out as a defining feature of the hotel's service. From assisting with luggage and local directions to delivering a reliably pleasant customer experience, the staff leave a lasting impression of exceptional hospitality.
However, a few reviews mention areas for improvement, such as moments when the front desk was understaffed or certain employees had limited English proficiency. Despite these occasional shortcomings, the overall sentiment from guests is overwhelmingly positive, highlighting the dedication and friendliness of the hotel team as key contributors to an enjoyable stay.
Hotel Ercilla de Bilbao, Autograph Collection receives numerous commendations for its luxurious amenities and service. However, the WiFi service at the hotel has garnered some attention, albeit for all the wrong reasons. Many guests have reported unreliable and poor quality WiFi, particularly in the rooms. Problems range from intermittent connectivity and extremely slow speeds to a total lack of service at times. Although some noted that the staff made efforts to resolve these issues promptly, the overall dissatisfaction remains apparent. For those needing stable internet for professional needs, the hotel's network might pose challenges. Despite these technological setbacks, the ambiance and overall service strive to make up for the connectivity woes.
Hotel Ercilla de Bilbao, Autograph Collection offers a gym experience that garners positive feedback from guests. The gym is often described as spacious and very clean, featuring modern and new equipment. Although some mention it could benefit from additional equipment and minor renovations, the consensus is that the gym is well-equipped with functioning machines. It is notable that the gym is never crowded, allowing for a comfortable workout environment. Guests also appreciate the availability of classes like yoga, which contribute to the overall positive fitness experience at the hotel. While some reviews suggest room for improvements, the general sentiment is that the gym facilities are excellent and meet the needs of most travelers.
Hotel Ercilla de Bilbao, Autograph Collection offers parking facilities that receive mixed reviews. Many guests find the parking garage convenient and appreciate the availability of on-site and underground parking. They often highlight the ease of access and the ability to reserve a space in advance, which is particularly valued given the limited number of parking spots.
The hotel’s underground private parking is noted for its safety and convenience with some guests praising the valet service. However, the parking lot is described as small and often full, leading to difficulties in finding a spot. The entrance to the garage can be narrow, making access a challenge for some vehicles.
While the parking situation is generally appreciated, some guests point out that the fees for parking are quite high, costing around 20 euros per day. For many, the convenience of having a secure parking option outweighs the cost, although others feel the price is steep.
Overall, the parking facilities at Hotel Ercilla de Bilbao serve as a helpful feature for guests, particularly for those who plan ahead and make reservations. Despite some limitations regarding space and cost, the secure and accessible parking options contribute positively to the guest experience.
Hotel Ercilla de Bilbao, Autograph Collection, offers electric vehicle (EV) charging points which some guests have found to be a great addition. The facility is considered good and a convenient amenity for those traveling with electric cars. Despite its quality, there are mentions of limited space for EV charging, suggesting that more charging spots could improve the experience. Overall, the availability of EV charging is a positive feature, enhancing the hotel's appeal to eco-conscious travelers.
Hotel Ercilla de Bilbao, Autograph Collection, is a standout choice for families seeking a comfortable and kid-friendly environment. The hotel provides a range of amenities tailored for families traveling with young children, including cribs, baby tubs, bottle warmers and baby care kits complete with towels and hygiene products. These thoughtful details ensure an easy and comfortable stay for babies and their parents.
The spacious rooms, some with extra beds or sofa beds for children, allow families to spread out and relax. Additionally, there are connecting rooms available, making it convenient for larger families. The hotel’s central location is perfect for exploring the city, yet it offers a peaceful atmosphere, especially in rooms facing the clean and quiet interior courtyard.
Guests consistently praise the exceptional service with the staff, particularly the concierge and reception, noted for being very friendly and attentive to children. This family-oriented hotel creates a welcoming, home-like environment that makes it easy to feel comfortable and at ease.
Whether visiting for a special event like New Year’s Eve or a regular family vacation, Hotel Ercilla de Bilbao's attention to detail, great service and accommodating facilities make it an ideal choice. This highly recommended hotel ensures a pleasant stay for families, where both parents and kids can enjoy a seamless and enjoyable experience.
Hotel Ercilla de Bilbao, Autograph Collection stands out as a prime destination for those seeking vibrant nightlife. Its central location ensures that guests are but a few minutes' walk from an array of pintxos bars and cafes, ensuring ample options for evening entertainment. The hotel itself features a fantastic rooftop bar, lauded for its stunning city views and excellent service. This rooftop terrace, located on the 13th floor, is highlighted repeatedly for the lively atmosphere, making it an enjoyable spot for evening drinks or a romantic night out. Despite some minor issues such as occasional street noise and a bar area sometimes described as empty, the overall experience is marked by a friendly atmosphere, superb staff and plenty of nightlife alternatives nearby. The rooftop bar’s unique ambiance and live music enhance the nightlife experience, making it a must-visit feature of the hotel.
Hotel Ercilla de Bilbao, Autograph Collection, presents a blend of positives and areas for improvement based on guest reviews. Many guests draw attention to its stylish design, modern, spacious and well-maintained guestrooms, which align with the high-quality standards of a four-star hotel. The hotel boasts a prime, super central location, providing easy access to the Old Town and the Guggenheim Museum, making it an ideal choice for tourists.
Praised for its clean, quiet rooms and beautiful decor, the hotel also excels with its efficient staff service and exquisite breakfast offerings. It maintains or even improves upon its four-star rating, providing luxury at a budget-friendly price. Guests note its excellent services and top-notch amenities, such as pull-out couches in larger rooms and wonderful common areas.
However, some reviews point out that the hotel’s exterior façade and certain facilities, including the elevators, could use renovation to fully meet four-star standards. Issues such as a minimal bathroom service and a somewhat impersonal atmosphere have been highlighted. Despite these concerns, the hotel is still generally regarded as fitting well within its four-star category with guest service at times deserving of a five-star mention. Overall, Hotel Ercilla de Bilbao balances four-star comfort with convenient price and location, making it a compelling choice for travelers.
Located in the bustling heart of the city, Hotel Ercilla de Bilbao, Autograph Collection stands out as a prime choice for business travelers. The excellent location provides easy access to key business districts and central spots, making meetings and city visits highly convenient. Known for its quality service and a warm welcome from friendly staff, the hotel ensures a pleasant stay.
The facilities cater well to business needs, offering spacious, properly maintained rooms equipped with work essentials like an iron and desk. Comfortable workspaces and a fitness suite offer informal meeting spots, while the well-appointed business center and conference facilities add to the hotel's appeal as a top-notch destination for work.
The breakfast buffet is highly praised for its quality, setting a positive tone for a productive day. Although the guest WiFi is limited and the connection reported as unreliable, affecting voice use and some communication, the hotel's otherwise comprehensive amenities make it a sound choice. With a variety of meeting spaces and conference amenities that, despite being outdated with some lacking windows, still support a productive business environment.
Overall, Hotel Ercilla de Bilbao, Autograph Collection combines convenience, quality service and a range of business facilities to provide a conducive environment for any business traveler. Though slightly pricier than comparable hotels, it remains a valuable option for those seeking a seamless business trip experience.
Hotel Ercilla de Bilbao, Autograph Collection is praised for its accessible location, making it convenient for guests with reduced mobility. The hotel offers accessible facilities, providing a nice approach and easy access to major spots in the city. Guests appreciated the quiet and peaceful environment, which added to the overall comfort. However, some reviews pointed out that the hotel rooms themselves are not particularly designed for disabled guests and that improvements are needed in wheelchair access. Despite these areas for improvement, the hotel's central access and ease of navigation remain strong positives for guests with special needs.
Hotel Ercilla de Bilbao, Autograph Collection, emerges as an excellent choice for honeymooners, consistently praised for providing a good honeymoon stay. Recommended repeatedly for newlyweds, this hotel offers a romantic and honeymoon-friendly environment. Guests describe the room decor as romantic, complimenting its ideal setup for a perfect honeymoon experience. The hotel’s honeymoon suite receives accolades for its excellence, contributing significantly to the romantic vibe appreciated by couples. Situated in an ideal location for a honeymoon, it is highly recommended for honeymoon stays, making it a prime choice for those starting their marital journey.
Nestled in the heart of Bilbao, Hotel Ercilla de Bilbao, Autograph Collection, provides an unparalleled romantic experience for couples seeking an unforgettable getaway. With its modern style and cozy ambiance, the hotel creates a perfect setting for romance. The rooms are described as very cozy and luxurious, exuding a romantic vibe, making it ideal for a couple's stay, even for those traveling with pets.
One of the standout features is the beautiful rooftop terrace. Guests rave about the breathtaking views of Bilbao and the romantic ambiance it offers, especially at night. The rooftop bar is highlighted as a must-visit, providing an intimate space for a romantic evening with carefully crafted cocktails and delectable chipirons.
The hotel also boasts a romantic and well-decorated restaurant, offering perfect options for a romantic dinner. The overall facilities are cozy, enhancing the romantic experience throughout the stay. Additionally, the unbeatable and wonderful location of the hotel adds to its charm, making it a prime spot for a romantic getaway.
Whether enjoying the vibrant atmosphere of the rooftop terrace or indulging in the romantic dinner options, Hotel Ercilla de Bilbao ensures a romantic and memorable experience for couples visiting this beautiful city.
Hotel Ercilla de Bilbao, Autograph Collection, offers welcoming and pet-friendly accommodations, making it an excellent choice for travelers with dogs. The hotel provides a pet-friendly stay with special amenities such as a bed, kibble and a water bowl in the room. Guests have noted that they and their pets were warmly received by attentive staff who displayed exceptional treatment towards their furry companions. Surprises and welcome gifts for pets add an extra touch to the hospitality.
While pets are allowed and welcomed throughout the hotel, there are some restrictions. Dogs are not permitted in public spaces such as the lounge, bar and restaurant, but they can be left comfortably in the room during this time. Despite these limitations, the hotel offers spacious rooms suitable for pets and ensures a pleasant stay with thoughtful services.
However, there have been occasional oversights, such as delayed provision of ordered pet services. Despite this, the overall experience for pet owners has been positive with many appreciating the hotel’s efforts to accommodate and welcome their pets.
Location Show Map
Location
The convenience extends to transport links as well with the main train station and bus station nearby, ensuring smooth connections for travelers. Many guests appreciate the quiet yet central location, which offers the tranquility needed for a restful stay, despite being in a bustling area.
The rooftop terrace, offering panoramic views over the city, is a standout feature that adds to the overall charm. The hotel itself is described as beautiful, modern and well-maintained with clean and comfortable rooms that enhance the guest experience.
Aside from the prime location, the staff's helpfulness and attentiveness are frequently highlighted, contributing to a welcoming atmosphere. For those looking to explore Bilbao on foot or by public transportation, Hotel Ercilla de Bilbao offers an optimal and convenient base.
Breakfast
The breakfast atmosphere is generally described as pleasant and clean with attentive and friendly staff contributing to a positive experience. Some visitors even consider the breakfast the best they've had in any hotel, noting that it surpasses expectations, including those typically set by five-star establishments.
However, the breakfast's cost – often around 25 euros per person – is a point of contention with some guests deeming it overpriced. Despite this, many still feel that the variety and quality justify the expense, though others prefer more affordable options at nearby cafes.
Overall, the breakfast at Hotel Ercilla de Bilbao stands out as a highlight, combining quality, variety and excellent service to create a memorable start to the day for most guests.
Dinner
The hotel's rooftop on the 13th floor is particularly beloved, providing not just stunning views of the city but also a great venue for cocktails and dinner. The terrace is frequently described as beautiful and relaxing, though securing a table can be challenging due to its popularity.
However, experiences at other dining facilities in the hotel are more varied. The Bar Americano garners mixed feedback with its traditional Basque dishes, while the overall quality of food in some areas like La Terraza and the downstairs restaurant leaves room for improvement. Guests noted incidents of poorly prepared dishes and long wait times with some meals, particularly the burgers, receiving specific criticism.
On a more positive note, the à la carte menu is highly recommended, boasting delicious meal options, fantastic dishes and an excellent dining experience complemented by friendly and fast service. The rooftop terrace is consistently praised for its ambiance and the quality of its cocktails.
Pricing at the hotel's dining spots can be contentious with some guests feeling that certain dishes are overpriced. Despite these occasional setbacks in food quality and cost, the lively rooftop and the impeccable service by the restaurant staff contribute to a generally enjoyable dining experience at the hotel.
Rooms
However, guest feedback also points to some areas needing improvement. While many rooms are praised for their size and cleanliness, others are described as small, dark or outdated. There are mentions of specific issues like broken amenities, ineffective air conditioning and limited natural light in some rooms. The bathrooms, although generally clean, sometimes fail to meet expectations with older fixtures or smaller sizes.
Overall, while the hotel evidently aims to provide a luxurious and comfortable experience, there is a clear variance in room quality and some guest expectations are not consistently met. Nonetheless, the friendly staff, central location and overall cleanliness make it a solid option for travelers.
Beds
Many guests seem to have enjoyed the bedding, often noting the pleasant smell and the overall comfort provided. The hotel ensures a good range of pillows, despite a few comments about them being either too hard or too big for some preferences. Although there were some occasional mentions of hard or sunken mattresses, the general consensus leans towards positive experiences with many patrons praising the incredible comfort, cozy atmosphere and top-notch sheets.
Ultimately, the quality of sleep seems to be a significant factor that guests appreciate at this hotel, marking it as a notable element of their stay. Whether it’s for a short retreat or an extended visit, the comfortable and well-maintained beds at Hotel Ercilla de Bilbao promise a restful and refreshing experience for travelers.
Cleanliness
The hotel's common areas, including the beautiful rooftop terrace and cozy facilities, are also well-maintained and contribute to the overall sense of cleanliness. Despite a few isolated incidents where some guests reported noise from cleaning staff in the mornings or occasional missed housekeeping, the overwhelming majority of reviews convey satisfaction with the hotel’s hygiene and upkeep.
Additionally, the hotel blends this cleanliness with excellent comfort and convenience. The friendly and helpful staff, as well as the welcoming decor, further enhance the positive experience. Although there are minor issues like inadequate soundproofing and spotty Wi-Fi, these do not overshadow the consistently high remarks on the cleanliness and comfort provided by Hotel Ercilla de Bilbao.
In summary, travelers looking for a clean, comfortable and well-maintained stay in Bilbao will find Hotel Ercilla de Bilbao, Autograph Collection to be a highly recommended choice.
Staff
Throughout their stay, guests appreciate the high level of support and responsiveness from all staff members, whether in the bar, restaurant or housekeeping. The staff's ability to make guests feel at home, coupled with their professional demeanor, stands out as a defining feature of the hotel's service. From assisting with luggage and local directions to delivering a reliably pleasant customer experience, the staff leave a lasting impression of exceptional hospitality.
However, a few reviews mention areas for improvement, such as moments when the front desk was understaffed or certain employees had limited English proficiency. Despite these occasional shortcomings, the overall sentiment from guests is overwhelmingly positive, highlighting the dedication and friendliness of the hotel team as key contributors to an enjoyable stay.
Wi-Fi
Gym
Parking
The hotel’s underground private parking is noted for its safety and convenience with some guests praising the valet service. However, the parking lot is described as small and often full, leading to difficulties in finding a spot. The entrance to the garage can be narrow, making access a challenge for some vehicles.
While the parking situation is generally appreciated, some guests point out that the fees for parking are quite high, costing around 20 euros per day. For many, the convenience of having a secure parking option outweighs the cost, although others feel the price is steep.
Overall, the parking facilities at Hotel Ercilla de Bilbao serve as a helpful feature for guests, particularly for those who plan ahead and make reservations. Despite some limitations regarding space and cost, the secure and accessible parking options contribute positively to the guest experience.
EV charging stations
Family
The spacious rooms, some with extra beds or sofa beds for children, allow families to spread out and relax. Additionally, there are connecting rooms available, making it convenient for larger families. The hotel’s central location is perfect for exploring the city, yet it offers a peaceful atmosphere, especially in rooms facing the clean and quiet interior courtyard.
Guests consistently praise the exceptional service with the staff, particularly the concierge and reception, noted for being very friendly and attentive to children. This family-oriented hotel creates a welcoming, home-like environment that makes it easy to feel comfortable and at ease.
Whether visiting for a special event like New Year’s Eve or a regular family vacation, Hotel Ercilla de Bilbao's attention to detail, great service and accommodating facilities make it an ideal choice. This highly recommended hotel ensures a pleasant stay for families, where both parents and kids can enjoy a seamless and enjoyable experience.
Nightlife
4 Star
Praised for its clean, quiet rooms and beautiful decor, the hotel also excels with its efficient staff service and exquisite breakfast offerings. It maintains or even improves upon its four-star rating, providing luxury at a budget-friendly price. Guests note its excellent services and top-notch amenities, such as pull-out couches in larger rooms and wonderful common areas.
However, some reviews point out that the hotel’s exterior façade and certain facilities, including the elevators, could use renovation to fully meet four-star standards. Issues such as a minimal bathroom service and a somewhat impersonal atmosphere have been highlighted. Despite these concerns, the hotel is still generally regarded as fitting well within its four-star category with guest service at times deserving of a five-star mention. Overall, Hotel Ercilla de Bilbao balances four-star comfort with convenient price and location, making it a compelling choice for travelers.
Business
The facilities cater well to business needs, offering spacious, properly maintained rooms equipped with work essentials like an iron and desk. Comfortable workspaces and a fitness suite offer informal meeting spots, while the well-appointed business center and conference facilities add to the hotel's appeal as a top-notch destination for work.
The breakfast buffet is highly praised for its quality, setting a positive tone for a productive day. Although the guest WiFi is limited and the connection reported as unreliable, affecting voice use and some communication, the hotel's otherwise comprehensive amenities make it a sound choice. With a variety of meeting spaces and conference amenities that, despite being outdated with some lacking windows, still support a productive business environment.
Overall, Hotel Ercilla de Bilbao, Autograph Collection combines convenience, quality service and a range of business facilities to provide a conducive environment for any business traveler. Though slightly pricier than comparable hotels, it remains a valuable option for those seeking a seamless business trip experience.
Accessible
Honeymoon
Romantic
One of the standout features is the beautiful rooftop terrace. Guests rave about the breathtaking views of Bilbao and the romantic ambiance it offers, especially at night. The rooftop bar is highlighted as a must-visit, providing an intimate space for a romantic evening with carefully crafted cocktails and delectable chipirons.
The hotel also boasts a romantic and well-decorated restaurant, offering perfect options for a romantic dinner. The overall facilities are cozy, enhancing the romantic experience throughout the stay. Additionally, the unbeatable and wonderful location of the hotel adds to its charm, making it a prime spot for a romantic getaway.
Whether enjoying the vibrant atmosphere of the rooftop terrace or indulging in the romantic dinner options, Hotel Ercilla de Bilbao ensures a romantic and memorable experience for couples visiting this beautiful city.
Dog Friendly
While pets are allowed and welcomed throughout the hotel, there are some restrictions. Dogs are not permitted in public spaces such as the lounge, bar and restaurant, but they can be left comfortably in the room during this time. Despite these limitations, the hotel offers spacious rooms suitable for pets and ensures a pleasant stay with thoughtful services.
However, there have been occasional oversights, such as delayed provision of ordered pet services. Despite this, the overall experience for pet owners has been positive with many appreciating the hotel’s efforts to accommodate and welcome their pets.
No, Hotel Ercilla de Bilbao, Autograph Collection doesn't have any pool.
No, a spa isn't available at Hotel Ercilla de Bilbao, Autograph Collection.
Yes, Hotel Ercilla de Bilbao, Autograph Collection welcomes dogs.
Yes, parking facilities are available at Hotel Ercilla de Bilbao, Autograph Collection.
Yes, Hotel Ercilla de Bilbao, Autograph Collection has a gym.
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