Extended Stay America Suites - Billings - West End
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Summary of reviewsExtended Stay America Suites - Billings - West End offers a highly convenient location, making it an appealing choice for a variety of travelers. Positioned on the west end of town, the hotel provides easy access to shopping, dining, and local amenities, while remaining close to the interstate and major attractions like Metra Park and the State Fairgrounds. Despite its bustling location, the area stays quiet, providing a peaceful night's sleep. Notably, the hotel features spacious rooms with kitchenettes, ideal for extended stays, and ample parking facilities that contribute positively to guests' experiences.
The rooms are praised for their cleanliness, spaciousness, and comfort, with fully equipped kitchenettes and friendly, helpful staff. Recent upgrades and refurbishments have enhanced the overall ambiance, ensuring a well-maintained environment. While some cleanliness issues have been reported, the hotel generally maintains high standards, reinforced by diligent and warm cleaning personnel.
The hotel's staff consistently receive commendations for their exceptional hospitality, characterized by friendliness, competence, and a commitment to customer satisfaction. They are frequently highlighted for going above and beyond, ensuring guests feel at home, even in the face of occasional challenges like overbookings.
For families, the hotel's amenities are convenient, featuring kitchenette-equipped rooms, family-friendly dining options nearby, and a pet-friendly atmosphere. Guests traveling with pets will find the location ideal, with easy access to parks and other pet-friendly areas.
Though there are some mixed reviews about the beds—citing issues like limited pillows and varying comfort levels—many guests report a comfortable sleep experience. However, the breakfast offering is noted as underwhelming, with limited grab-and-go options that appear more like snacks than full meals.
Finally, the wifi experience is mixed, with reports of free but potentially limited service, and optional paid upgrades for better connectivity. Overall, Extended Stay America Suites - Billings - West End provides a generally positive experience with its convenient location, clean and spacious accommodations, and friendly staff, making it a solid choice for travelers in Billings.
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The rooms are praised for their cleanliness, spaciousness, and comfort, with fully equipped kitchenettes and friendly, helpful staff. Recent upgrades and refurbishments have enhanced the overall ambiance, ensuring a well-maintained environment. While some cleanliness issues have been reported, the hotel generally maintains high standards, reinforced by diligent and warm cleaning personnel.
The hotel's staff consistently receive commendations for their exceptional hospitality, characterized by friendliness, competence, and a commitment to customer satisfaction. They are frequently highlighted for going above and beyond, ensuring guests feel at home, even in the face of occasional challenges like overbookings.
For families, the hotel's amenities are convenient, featuring kitchenette-equipped rooms, family-friendly dining options nearby, and a pet-friendly atmosphere. Guests traveling with pets will find the location ideal, with easy access to parks and other pet-friendly areas.
Though there are some mixed reviews about the beds—citing issues like limited pillows and varying comfort levels—many guests report a comfortable sleep experience. However, the breakfast offering is noted as underwhelming, with limited grab-and-go options that appear more like snacks than full meals.
Finally, the wifi experience is mixed, with reports of free but potentially limited service, and optional paid upgrades for better connectivity. Overall, Extended Stay America Suites - Billings - West End provides a generally positive experience with its convenient location, clean and spacious accommodations, and friendly staff, making it a solid choice for travelers in Billings.
Dog Friendly Hotel
Extended Stay America hotels generally have a reputation for being pet-friendly.
Hotel with Parking
The hotel features free onsite parking with a spacious car park. This offers ample and complimentary space for guests' vehicles.
Family Friendly Hotel
Accessible Hotel
Guest Reviews
Extended Stay America Suites - Billings - West End boasts a highly convenient location that appeals to various travelers. Nestled on the west end of town, it provides easy access to shopping, local amenities, and dining options, making it ideal for both short visits and extended stays. The hotel is strategically placed near the interstate, which ensures quick access for those traveling by car and provides handy connections to nearby attractions, including Metra Park and the State Fairgrounds.
The proximity to the highway makes it an accessible choice for travelers arriving from the airport, and its central position offers close distance to the soccer fields during tournaments, as well as downtown Billings for those seeking a touch of city life. Numerous family restaurants, fast food chains, and grocery conveniences are easily within reach, offering diverse dining and shopping choices within walking distance. Despite its bustling location, the area remains quiet, allowing guests to enjoy a peaceful night's sleep without disruption from outside noise.
While the primary allure is its location, the hotel also offers practical amenities such as spacious rooms and a kitchen, adding comfort for longer stays. With convenient parking and affordable rates, this hotel makes an appealing option for travelers interested in convenience, accessibility, and a well-rounded stay experience in Billings.
When it comes to breakfast at 'Extended Stay America Suites - Billings - West End,' the experience is overwhelmingly described as underwhelming. While the hotel promises a breakfast included, guests frequently find a grab-and-go setup with limited options mostly consisting of granola bars, packaged muffins, and oatmeal packets. The options are seen as more of a snack rather than a full meal, often not meeting the expectations of what a continental breakfast should offer. Guests commented that the breakfast items often run out, leading to disappointment for late risers. On a positive note, it seems that the simple setup might be convenient for guests looking for a quick start to their day, especially those who prepare their own meals with groceries they bring along. Despite the shortcomings, one review highlighted attentive service in the breakfast area, ensuring amenities were maintained. Overall, while the hotel meets basic needs with its simplicity and affordability, the breakfast offering leaves room for improvement.
The Extended Stay America Suites in Billings - West End offers travelers a welcoming and convenient stay with its clean and spacious accommodations. The rooms are consistently praised for their cleanliness, comfort, and ample size, making them a great value for the price. Guests appreciate the fully equipped kitchenettes and spacious bathrooms, which are ideal for longer stays and add a touch of home. Many reviews highlight the friendly and helpful staff who go above and beyond to ensure a pleasant experience. The facility's recent upgrades and refurbishment have enhanced the overall ambiance, contributing to a comfortable and well-maintained environment. Despite a few reports of cleanliness issues, the positive feedback regarding cleanliness and the layout of the rooms stands out, suggesting a generally satisfactory experience for most visitors. Additionally, the hotel's location provides convenience for dining and grocery shopping, adding to the ease of an extended stay.
The reviews on the beds at Extended Stay America Suites - Billings - West End present a mixed picture, but there are several highlights worth noting. Many guests found the beds to be comfortable, with some even rating them highly for a restful night's sleep. Cleanliness of the beds also received positive mentions, adding to the comfort level. However, there were a few critiques regarding the limited number of pillows and instances of uncomfortable mattresses. Some visitors found the beds to be too hard, while others described them as saggy, leading to a noisy experience. Despite these varied opinions, it's evident that the comfort of the beds left a lasting impression on numerous guests, as they were often noted as a standout feature of their stay. Overall, while the experiences were not universally positive, the beds are generally seen as reliable for a comfortable sleep.
The Extended Stay America Suites in Billings - West End presents itself as an intriguing choice for travelers mindful of cleanliness. Guests frequently highlight the clean and spacious rooms, which include newly remodeled facilities and well-kept amenities. The rooms are described as clean, comfortable, and quiet, contributing to a pleasant overall experience. Many visitors find the property neat-looking and notice the hotel's efforts in maintaining a sanitized environment, with clean bathrooms and bedding making stays particularly restful.
The staff also plays a significant role in promoting positive experiences, often noted for their friendliness and competence. The cleaning personnel are especially praised for their warm demeanor and diligent upkeep of the rooms. Guests have been pleasantly surprised by the general cleanliness of the place, suggesting that the hotel has a commitment to maintaining high standards in this aspect.
While there are mentions of issues in some reviews, the overall impression from the majority of feedback is of a well-maintained, clean, and comfortable accommodation with effective staff presence. For those prioritizing cleanliness on their travels, this hotel seems to offer a satisfactory choice given its affordable pricing and dedicated service.
Extended Stay America Suites - Billings - West End is well-regarded for its exceptional hospitality, predominantly characterized by an attentive and amicable staff. Guests consistently mention the friendliness of the team, highlighting standout individuals like Jammie, Karen, Christopher, AJ, Natalie, and Betsy, who have made notable impressions through their professionalism and kindness. The staff's ability to accommodate requests and resolve issues—even arranging separate rooms when necessary—adds to the overall comfort and ease of guest experiences. The environment is enhanced by the team's willingness to go above and beyond, offering welcoming smiles and competent service that make check-ins smooth and stays enjoyable.
Despite occasional challenges such as overbookings and technical issues with facilities like elevators, the overarching sentiment remains positive due to the staff's efforts in making guests feel at home. The employees’ helpfulness and politeness contribute significantly to the hotel’s inviting atmosphere, ensuring that guests would return, confident in receiving excellent service. This establishment's commitment to customer satisfaction is evident in the consistently positive comments about the staff's interactions, underscoring the hotel as a solid choice for travelers seeking a friendly and accommodating stay in Billings.
The wifi experience at Extended Stay America Suites - Billings - West End appears to be mixed. While some reviews mention free wifi, others note that there is an additional charge for better internet service, suggesting that the complimentary connection may be limited. Guests have reported both fast and non-functional experiences, with some stating that the internet was essentially unavailable. This indicates variability in the quality and availability of the service, which might impact guests depending on their specific needs or expectations during their stay.
Extended Stay America Suites - Billings - West End generally offers a favorable parking experience for its guests. The hotel features ample parking spaces, allowing visitors to find convenient spots, often close to the entrance. The parking area is spacious and situated in what is perceived to be a safe part of town, further adding to the convenience and peace of mind for those traveling by car. However, there are occasional concerns such as instances of icy conditions following snowfall, which may temporarily affect ease of parking. Additionally, isolated cases of larger vehicles occupying multiple spots can sometimes cause minor disruptions. Overall, the parking facilities are well-received by most guests, contributing positively to their stay.
The Extended Stay America Suites - Billings - West End offers convenient amenities for families traveling with children. The well-equipped rooms, featuring kitchenettes with stoves, refrigerators, and the option to request cookware and dishes, allow families to easily prepare meals in or enjoy dining out at nearby family-friendly restaurants. The hotel's proximity to a variety of dining options and entertainment venues, such as fast food chains and casinos, enhances its appeal for a family-oriented stay. Additionally, the pet-friendly atmosphere makes it easy for guests to bring their well-mannered pets along, adding to the comfort and inclusivity of the experience. Families feel secure and well accommodated in this welcoming environment.
Extended Stay America Suites - Billings - West End is generally well-acknowledged for its pet-friendly atmosphere. Guests appreciate the clean facilities and the hotel's policy of allowing pets, making it suitable for travelers with furry companions. The location is noted as ideal for dogs, with convenient access to parks and other areas of interest, which adds to the pet-friendly experience. While there is a pet fee, service animals are accommodated, ensuring that those traveling with service pets are also catered to. Despite some disturbances from barking dogs, the overall accommodations meet the needs of pet owners, making it a viable choice for travelers seeking a pet-inclusive stay.
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Location
The proximity to the highway makes it an accessible choice for travelers arriving from the airport, and its central position offers close distance to the soccer fields during tournaments, as well as downtown Billings for those seeking a touch of city life. Numerous family restaurants, fast food chains, and grocery conveniences are easily within reach, offering diverse dining and shopping choices within walking distance. Despite its bustling location, the area remains quiet, allowing guests to enjoy a peaceful night's sleep without disruption from outside noise.
While the primary allure is its location, the hotel also offers practical amenities such as spacious rooms and a kitchen, adding comfort for longer stays. With convenient parking and affordable rates, this hotel makes an appealing option for travelers interested in convenience, accessibility, and a well-rounded stay experience in Billings.
Breakfast
Rooms
Beds
Cleanliness
The staff also plays a significant role in promoting positive experiences, often noted for their friendliness and competence. The cleaning personnel are especially praised for their warm demeanor and diligent upkeep of the rooms. Guests have been pleasantly surprised by the general cleanliness of the place, suggesting that the hotel has a commitment to maintaining high standards in this aspect.
While there are mentions of issues in some reviews, the overall impression from the majority of feedback is of a well-maintained, clean, and comfortable accommodation with effective staff presence. For those prioritizing cleanliness on their travels, this hotel seems to offer a satisfactory choice given its affordable pricing and dedicated service.
Staff
Despite occasional challenges such as overbookings and technical issues with facilities like elevators, the overarching sentiment remains positive due to the staff's efforts in making guests feel at home. The employees’ helpfulness and politeness contribute significantly to the hotel’s inviting atmosphere, ensuring that guests would return, confident in receiving excellent service. This establishment's commitment to customer satisfaction is evident in the consistently positive comments about the staff's interactions, underscoring the hotel as a solid choice for travelers seeking a friendly and accommodating stay in Billings.
Wi-Fi
Parking
Family
Dog Friendly
No, Extended Stay America Suites - Billings - West End doesn't have any pool.
No, a spa isn't available at Extended Stay America Suites - Billings - West End.
Yes, Extended Stay America Suites - Billings - West End welcomes dogs.
Yes, parking facilities are available at Extended Stay America Suites - Billings - West End.
No, Extended Stay America Suites - Billings - West End doesn't have a gym.
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