Maes Manor Country Hotel
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Summary of reviewsMaes Manor Country Hotel, located just outside Blackwood, is set in a picturesque and serene environment that guests find stunning. The hotel's beautifully maintained grounds and historic charm provide an idyllic retreat, complemented by its convenient access to local facilities and ample parking.
The breakfast experience is frequently praised for its high-quality, hearty Welsh options that are both tasty and well-presented. However, there is some room for improvement in terms of variety and consistency. Dinner receives generally positive feedback with guests appreciating the flavorful and reasonably priced dishes, though a few found certain meals less satisfying.
Rooms at the hotel are usually described as clean and spacious, offering a comfortable stay. Guests particularly enjoy the quiet and stunning views. Nevertheless, many rooms are in need of renovation with complaints about dated decor, minor maintenance issues and occasional cleanliness concerns. Upgrading the bedding would also enhance guest comfort, as some found the mattresses and pillows lacking.
Cleanliness is a mixed bag; while some guests praise the housekeeping, others have noted issues such as cobwebs, mould in bathrooms and generally outdated furnishings. Effective maintenance and thorough cleaning could significantly improve the guest experience.
Staff at Maes Manor are frequently commended for their friendliness, professionalism and helpfulness, contributing to a warm and welcoming atmosphere. The reception and night staff, in particular, receive high praise for their excellent service.
In conclusion, Maes Manor Country Hotel offers a charming and tranquil setting with standout service and enjoyable cuisine, though improvements in room updates and cleanliness would enhance the overall guest experience.
Categories
The breakfast experience is frequently praised for its high-quality, hearty Welsh options that are both tasty and well-presented. However, there is some room for improvement in terms of variety and consistency. Dinner receives generally positive feedback with guests appreciating the flavorful and reasonably priced dishes, though a few found certain meals less satisfying.
Rooms at the hotel are usually described as clean and spacious, offering a comfortable stay. Guests particularly enjoy the quiet and stunning views. Nevertheless, many rooms are in need of renovation with complaints about dated decor, minor maintenance issues and occasional cleanliness concerns. Upgrading the bedding would also enhance guest comfort, as some found the mattresses and pillows lacking.
Cleanliness is a mixed bag; while some guests praise the housekeeping, others have noted issues such as cobwebs, mould in bathrooms and generally outdated furnishings. Effective maintenance and thorough cleaning could significantly improve the guest experience.
Staff at Maes Manor are frequently commended for their friendliness, professionalism and helpfulness, contributing to a warm and welcoming atmosphere. The reception and night staff, in particular, receive high praise for their excellent service.
In conclusion, Maes Manor Country Hotel offers a charming and tranquil setting with standout service and enjoyable cuisine, though improvements in room updates and cleanliness would enhance the overall guest experience.
3-Star Hotel
This hotel provides a country house experience with comfortable accommodations and dining. It features scenic surroundings and is suited for relaxation.
Family Friendly Hotel
Business Hotel
Guest Reviews
Nestled in an idyllic and picturesque setting, Maes Manor Country Hotel offers an impressive location just outside Blackwood. The hotel is set in magnificent, beautifully maintained grounds that provide stunning views and a serene atmosphere. Guests consistently praise the gorgeous surroundings and lovely old manor house, emphasizing the attractive blend of well-kept gardens and historic charm.
The spacious and quiet accommodation features impressive, beautiful décor, particularly noted during the festive season. Conveniently situated with easy access to road networks, the hotel offers ample parking and straightforward access, although it is reached via narrow country lanes which might add a touch of rustic charm to the journey.
The hotel's location proves to be not just visually pleasing but also practical with proximity to local staff facilities and relatives in the area. This location offers a tranquil retreat, perfect for those seeking a peaceful and scenic escape, highlighted by excellent views and stunning setting.
The breakfast experience at Maes Manor Country Hotel generally garners positive feedback with many guests noting the high quality of the food, describing it as amazing, excellent and superb. The hearty Welsh breakfast options appear to be a standout feature, often mentioned as substantial and offering great value for money. Guests appreciatively note the breakfast's ability to set them up for the whole day with well-presented and tasty dishes. The helpful and friendly staff also contribute to a pleasant breakfast atmosphere.
However, feedback on variety and consistency shows room for improvement. Some guests mention limited choices and others report inconsistencies such as cold plates and lukewarm food. There are instances where the self-serve buffet fell short with food running out and selections being low. Some reviews also highlight slower service attributed to new staff members.
In summary, while the majority of guests find breakfast at Maes Manor thoroughly enjoyable and satisfying, consistency and variety could enhance the experience.
Guests at Maes Manor Country Hotel have shared mixed reviews regarding their dinner experiences. Many found the evening meals to be fantastic, describing them as high caliber dining and not overly priced. Words like amazing, delicious and lovely frequently appeared, indicating a generally positive reception towards the food. Special mentions were given to homemade pies and plentiful, tasty dishes.
However, there were also some less favorable remarks. A few guests found the dinner to be overpriced with some describing their meals as grim or overly greasy. Though the overall sentiment leans toward satisfaction, a portion of the guests felt the cuisine did not fully meet expectations, pointing out that certain dishes could have been better or suffered from modern presentation styles such as Nouveau Cuisine that didn't resonate well with them.
Maes Manor Country Hotel offers a range of rooms, predominantly described as clean and spacious with essentials provided for a comfortable stay. Guests appreciated some rooms that were stunning and quiet, allowing for a good night's sleep. However, many reviews noted that the rooms are generally dated and in need of significant updating and repair. Issues such as worn and old-fashioned decor, dated furnishings and minor maintenance problems like loose bathroom taps and musty smells were frequently mentioned. While some rooms were small and cramped, particularly those near the kitchen extractor fan, others in the Coach House annex provided a different experience altogether with varied opinions on their condition.
Although a few guests enjoyed the lovely garden views and found their rooms cosy and spacious, there were concerns about the temperature control and cleanliness in some instances. Rooms in the main hotel were noted to be more appealing in comparison to those in the annex. The general consensus suggests that while the rooms are functional and occasionally charming, they would greatly benefit from a thorough renovation to improve the overall guest experience.
The beds at Maes Manor Country Hotel have garnered varied feedback from guests. A significant number of reviews highlight concerns regarding the comfort and quality of the mattresses. Issues such as lumpy and worn-out mattresses, springs that could be felt through the bed and uncomfortable, soft and springy mattresses were commonly mentioned. Additionally, many guests found the thin pillows insufficient, adding to their discomfort. However, a few guests did mention that they found the beds to be comfortable and lovely, indicating that experiences may vary. Nonetheless, it appears that there is a general consensus on the need for an upgrade in the bedding to enhance guest comfort.
The reviews for Maes Manor Country Hotel paint a mixed picture regarding cleanliness. On a positive note, some guests found the establishment to be lovely and clean and praised the housekeeping staff for doing their job well. The interior was described as classy and when rooms were cleaned and tidied, they were appreciated.
However, there are significant areas of concern that recur throughout the reviews. Multiple guests reported issues with cleanliness, noting that rooms appeared dirty and outdated and many mentioned the presence of cobwebs and spiders. Bathrooms were often cited as problematic with complaints about mould, foul smells and unclean fixtures like bath and shower areas. There were specific mentions of dirty or broken furniture, unclean blinds and dust accumulation. Additionally, some guests pointed out service deficiencies, such as empty soap dispensers, missing hangers and rooms not being cleaned during their stay.
The reviews collectively suggest that Maes Manor Country Hotel has potential but requires considerable improvements in maintenance and cleanliness to meet guest expectations consistently.
At Maes Manor Country Hotel, guests frequently commend the attentive and welcoming nature of the staff. Words like friendly, lovely, helpful and professional are recurrent themes in the reviews. The reception staff stands out with their cheery and polite demeanor, often going above and beyond to assist guests. The night staff receives particular praise for their approachability and dedication.
Despite occasional remarks about junior staff appearing somewhat standoffish and a single report of a rude night staff member, the overwhelming consensus is that the service is excellent. The hotel team excels in creating a warm atmosphere and consistently provides outstanding customer service, ensuring a pleasant stay for all visitors.
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Location
The spacious and quiet accommodation features impressive, beautiful décor, particularly noted during the festive season. Conveniently situated with easy access to road networks, the hotel offers ample parking and straightforward access, although it is reached via narrow country lanes which might add a touch of rustic charm to the journey.
The hotel's location proves to be not just visually pleasing but also practical with proximity to local staff facilities and relatives in the area. This location offers a tranquil retreat, perfect for those seeking a peaceful and scenic escape, highlighted by excellent views and stunning setting.
Breakfast
However, feedback on variety and consistency shows room for improvement. Some guests mention limited choices and others report inconsistencies such as cold plates and lukewarm food. There are instances where the self-serve buffet fell short with food running out and selections being low. Some reviews also highlight slower service attributed to new staff members.
In summary, while the majority of guests find breakfast at Maes Manor thoroughly enjoyable and satisfying, consistency and variety could enhance the experience.
Dinner
However, there were also some less favorable remarks. A few guests found the dinner to be overpriced with some describing their meals as grim or overly greasy. Though the overall sentiment leans toward satisfaction, a portion of the guests felt the cuisine did not fully meet expectations, pointing out that certain dishes could have been better or suffered from modern presentation styles such as Nouveau Cuisine that didn't resonate well with them.
Rooms
Although a few guests enjoyed the lovely garden views and found their rooms cosy and spacious, there were concerns about the temperature control and cleanliness in some instances. Rooms in the main hotel were noted to be more appealing in comparison to those in the annex. The general consensus suggests that while the rooms are functional and occasionally charming, they would greatly benefit from a thorough renovation to improve the overall guest experience.
Beds
Cleanliness
However, there are significant areas of concern that recur throughout the reviews. Multiple guests reported issues with cleanliness, noting that rooms appeared dirty and outdated and many mentioned the presence of cobwebs and spiders. Bathrooms were often cited as problematic with complaints about mould, foul smells and unclean fixtures like bath and shower areas. There were specific mentions of dirty or broken furniture, unclean blinds and dust accumulation. Additionally, some guests pointed out service deficiencies, such as empty soap dispensers, missing hangers and rooms not being cleaned during their stay.
The reviews collectively suggest that Maes Manor Country Hotel has potential but requires considerable improvements in maintenance and cleanliness to meet guest expectations consistently.
Staff
Despite occasional remarks about junior staff appearing somewhat standoffish and a single report of a rude night staff member, the overwhelming consensus is that the service is excellent. The hotel team excels in creating a warm atmosphere and consistently provides outstanding customer service, ensuring a pleasant stay for all visitors.
No, Maes Manor Country Hotel doesn't have any pool.
No, a spa isn't available at Maes Manor Country Hotel.
No, Maes Manor Country Hotel doesn't allow dogs.
No, parking facilities aren't available at Maes Manor Country Hotel.
No, Maes Manor Country Hotel doesn't have a gym.
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