Protea Hotel by Marriott Bloemfontein Willow Lake
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Summary of reviewsProtea Hotel by Marriott Bloemfontein Willow Lake receives high praise across several categories, primarily for its excellent location, cleanliness and friendly staff. Guests frequently highlight the hotel's central location, close to major attractions like Loch Logan Mall and essential amenities such as shopping centers and restaurants, which ensures convenience and ease for travelers. Cleanliness is another strong point with rooms and facilities consistently described as neat, tidy and well-maintained.
The staff at Protea Hotel by Marriott Bloemfontein Willow Lake stand out for their exceptional service and friendliness, making guests feel welcome and well-cared for. The staff's professionalism spans across departments, from the front desk to the cleaning crew, contributing significantly to the homely and inviting atmosphere of the hotel.
Dining experiences, both breakfast and dinner, are generally very positive. Guests appreciate the delicious and well-prepared meals, describing breakfast as fresh and tasty and dinner as scrumptious and mouth-watering. Although some find the breakfast menu selection limited relative to its cost, the quality remains commendable. The dinner service, in particular, is notable for its standout dishes and friendly service.
Rooms at the hotel receive favorable reviews for their comfort, spaciousness and cleanliness with modern decor and comfortable beds enhancing the guest experience. Despite minor issues such as occasional delays in room access and the need for improved family-friendly accommodations, the overall sentiment is positive. The in-room dining service also receives praise, adding to the convenience.
Overall, Protea Hotel by Marriott Bloemfontein Willow Lake is highly regarded for its strategic location, cleanliness, exceptional staff and comfortable accommodations, making it a preferred choice for both short and long stays in Bloemfontein.
Categories
The staff at Protea Hotel by Marriott Bloemfontein Willow Lake stand out for their exceptional service and friendliness, making guests feel welcome and well-cared for. The staff's professionalism spans across departments, from the front desk to the cleaning crew, contributing significantly to the homely and inviting atmosphere of the hotel.
Dining experiences, both breakfast and dinner, are generally very positive. Guests appreciate the delicious and well-prepared meals, describing breakfast as fresh and tasty and dinner as scrumptious and mouth-watering. Although some find the breakfast menu selection limited relative to its cost, the quality remains commendable. The dinner service, in particular, is notable for its standout dishes and friendly service.
Rooms at the hotel receive favorable reviews for their comfort, spaciousness and cleanliness with modern decor and comfortable beds enhancing the guest experience. Despite minor issues such as occasional delays in room access and the need for improved family-friendly accommodations, the overall sentiment is positive. The in-room dining service also receives praise, adding to the convenience.
Overall, Protea Hotel by Marriott Bloemfontein Willow Lake is highly regarded for its strategic location, cleanliness, exceptional staff and comfortable accommodations, making it a preferred choice for both short and long stays in Bloemfontein.
Hotel Taking Steps Towards Sustainability
Belonging to the Protea Hotels brand, this hotel shares the brand's commitment to sustainability and community projects. Its initial design concept was developed with the property's eco-diverse surroundings in mind.
Hotel with Swimming Pool
This hotel features an outdoor swimming pool, a full-service restaurant, and an exclusive bar area. The terrace and pool area provide a relaxing environment, and it's conveniently located near the Loch Logan Waterfront Mall and other attractions.
Outdoor Pool
Business Hotel
The Protea Hotel Willow Lake provides modern conference facilities that can accommodate up to 100 delegates. It is suitable for both family and leisure stays, making it a versatile option for business travelers who may want to combine work with relaxation.
Hotel with Parking
This hotel provides free self parking. It's located near Mimosa Mall and Free State Stadium, and has a garden terrace, a poolside restaurant, in-room WiFi, a bar, and a business center.
Accessible Hotel
The hotel provides accessible rooms equipped with features such as accessible vanities, bathtub grab rails, bathtub seats, lowered deadbolts, and electrical outlets, and toilets at wheelchair height. Accessible routes are available from the public entrance to areas including the pool, business center, meeting spaces, and restaurants. Service animals are welcomed.
4-Star Hotel
This hotel boasts African elements, offering a tranquil experience with great service. It is situated in the corporate hub of Bloemfontein, near the Loch Logan Waterfront Mall and Kings Park. It provides a full-service restaurant, conference facilities, an exclusive bar area, and a serene terrace and swimming pool area.
Hotel with Outdoor Pool
This urban hotel features a terrace and swimming pool area that offer a serene spot for guests to relax. An outdoor pool is available for guests.
Guest Reviews
Protea Hotel by Marriott Bloemfontein Willow Lake seems to be a favored choice among guests primarily for its excellent location. The hotel's proximity to major shopping centers, restaurants and attractions like Loch Logan Mall makes it highly convenient for travelers. Many appreciated its central placement, highlighting how it's near everything they needed during their stay. The location was often described as perfect, great and excellent, adding to the overall positive experience of guests. Alongside its desirable location, guests also frequently mentioned the cleanliness of the hotel and the friendliness of the staff, which enhanced their stay. Although there were minor issues such as noise from adjacent rooms and a request for a twin room not being met, these did not overshadow the general satisfaction with the hotel's location and amenities. Overall, Protea Hotel by Marriott Bloemfontein Willow Lake stands out as a well-located and friendly option for both short and long stays in Bloemfontein.
The breakfast experience at Protea Hotel by Marriott Bloemfontein Willow Lake largely receives positive nods from guests, often highlighted as one of the main attractions of their stay. Descriptions of the breakfast range from "great," "fresh and tasty" to "excellent" and "delicious," with some guests particularly enjoying specific items like the chicken. The friendly and helpful staff further enhance the breakfast experience, contributing to the overall pleasant dining atmosphere. However, several guests note that while the quality of the breakfast is commendable, the menu selection is somewhat limited and the cost might be perceived as high relative to the variety offered. Despite this, the general consensus is that the breakfast service and quality meet satisfactory standards, making it a memorable part of the visit.
The dinner experience at Protea Hotel by Marriott Bloemfontein Willow Lake consistently receives praise for its delicious offerings and friendly service. Guests frequently remark on the exceptional value and well-prepared meals, describing the food as scrumptious and mouth-watering. Standout dishes include an impressive beef stew with basmati rice and fresh vegetables. The service during dinner is often highlighted as great, contributing to an enjoyable dining experience. However, there are occasional notes of less satisfactory meals with some mentions of dry chicken schnitzel and underdone chips. Overall, the dinner service at the hotel is highly regarded for its taste and friendly atmosphere.
The rooms at Protea Hotel by Marriott Bloemfontein Willow Lake have received several positive remarks for their cleanliness, comfort and spaciousness. Many guests found the rooms to be big and comfortable with clean and warm environments, even during cold weather. The bedding and bathrooms are frequently highlighted as clean and well-maintained, contributing to a good night's rest. The rooms are also noted for their modern decor and comfortable beds, aligning well with guest expectations.
Guests appreciated the friendly staff and the excellent quality of food available both at the restaurant and through room service. The in-room dining menu is praised, making for a convenient and enjoyable stay. Several reviews mentioned that the rooms look exactly like the pictures, which suggests a consistency in the hotel’s presentation and the actual experience.
However, there are some critical points. Some guests experienced delays in accessing their rooms and others mentioned the need for better family-friendly accommodations. A few were disappointed by the condition of some towels and noted that parts of the hotel felt rundown. Despite these issues, the overall sentiment remains positive with many guests enjoying a clean, comfortable and pleasant stay at this hotel.
The beds at Protea Hotel by Marriott Bloemfontein Willow Lake come highly recommended by guests. Many emphasize the comfort of the beds, often describing them as very comfortable or extremely comfortable. Comments highlight the quality of the mattress and the softness of the duvet. Rooms are noted for being modern and comfortable, making for a pleasant stay. The consistently positive remarks suggest that Protea Hotel places a significant emphasis on ensuring that guests have a restful night’s sleep.
Protea Hotel by Marriott Bloemfontein Willow Lake receives consistent praise for its cleanliness and overall upkeep. Guests frequently highlight the neat, tidy and clean rooms, appreciating the comfort and freshness they offer. The hotel's cleanliness extends to its facilities and surroundings with air conditioning systems effectively maintaining a cool atmosphere.
The location is another positive aspect with some guests mentioning the safety and convenience it offers. The restaurant also receives high marks for both food quality and value, complemented by friendly and efficient staff. The warm welcome and excellent service contribute to a pleasant stay with some visitors particularly enjoying the view of peacocks in the breakfast area.
Overall, while the carpets in certain areas could use an update, the hotel maintains a reputation for being clean, comfortable and well-managed, ensuring a pleasant experience for most guests.
At Protea Hotel by Marriott Bloemfontein Willow Lake, the staff consistently receives high praise for their exceptional service and friendliness. Reviews highlight the welcoming and professional nature of the team across various departments including the restaurant, front desk and cleaning staff. Guests note that the staff go the extra mile to ensure a pleasant stay, providing helpful assistance and maintaining a high standard of professionalism. Many guests emphasize the positive interactions they've had with the staff, who not only offer support but also contribute to a homely atmosphere. The reception staff, in particular, are commended for their patient and thorough assistance, even in challenging situations like directing lost guests to the hotel. Overall, the staff's friendliness and dedication leave a lasting impression on visitors, significantly enhancing their experience at the hotel.
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Location
Breakfast
Dinner
Rooms
Guests appreciated the friendly staff and the excellent quality of food available both at the restaurant and through room service. The in-room dining menu is praised, making for a convenient and enjoyable stay. Several reviews mentioned that the rooms look exactly like the pictures, which suggests a consistency in the hotel’s presentation and the actual experience.
However, there are some critical points. Some guests experienced delays in accessing their rooms and others mentioned the need for better family-friendly accommodations. A few were disappointed by the condition of some towels and noted that parts of the hotel felt rundown. Despite these issues, the overall sentiment remains positive with many guests enjoying a clean, comfortable and pleasant stay at this hotel.
Beds
Cleanliness
The location is another positive aspect with some guests mentioning the safety and convenience it offers. The restaurant also receives high marks for both food quality and value, complemented by friendly and efficient staff. The warm welcome and excellent service contribute to a pleasant stay with some visitors particularly enjoying the view of peacocks in the breakfast area.
Overall, while the carpets in certain areas could use an update, the hotel maintains a reputation for being clean, comfortable and well-managed, ensuring a pleasant experience for most guests.
Staff
Yes, Protea Hotel by Marriott Bloemfontein Willow Lake has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Protea Hotel by Marriott Bloemfontein Willow Lake.
No, Protea Hotel by Marriott Bloemfontein Willow Lake doesn't allow dogs.
Yes, parking facilities are available at Protea Hotel by Marriott Bloemfontein Willow Lake.
No, Protea Hotel by Marriott Bloemfontein Willow Lake doesn't have a gym.
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