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Summary of reviewsThe Bournemouth Maemar Hotel offers a prime location, appreciated for being close to both the beach and the town center, making it ideal for visitors looking to explore the area without lengthy travel. Guests find the check-in process smooth, contributing to a positive start to their stay.
There are no breakfast services available, which has disappointed many guests, particularly those who had breakfast included in their bookings.
Regarding the rooms, guests frequently mention that they are clean, spacious and tidy. The hotel can accommodate last-minute bookings, providing functional accommodations at reasonable prices. However, some guests have noted issues with outdated decor, maintenance problems like malfunctioning showers and mixed cleanliness levels. Specific complaints include small, uncomfortable beds and poor views.
Cleanliness reviews are mixed. While some guests found the rooms tidy and the linens clean, many have reported issues such as dirty carpets, cobwebs, mould and unpleasant smells. Bathrooms, in particular, received significant criticism for lacking cleanliness.
The hotel staff have received mixed feedback. Many guests praised the friendliness and accommodating nature of the staff with special mentions of individuals who made their stay pleasant. However, there have been reports of unhelpfulness, rude behavior and lack of presence, particularly at the reception.
The beds are another area with mixed reviews. Some guests found them comfortable with fresh bedding, but many experienced discomfort due to old, hard or springy mattresses and instances of bedbugs. Issues with bed hygiene and maintenance, such as broken headboards and lingering odors, were also noted.
Overall, The Bournemouth Maemar Hotel offers a convenient location and reasonable accommodations, although it faces challenges with cleanliness, maintenance and consistency in service. Show more
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Categories
Hotel near Nightlife Spots
Located on West Hill Rd, West Cliff, it is in a convenient location. It offers easy access to nearby bars and restaurants. The hotel is known for its friendly service.
Hotel with Free Wi-Fi
The Maemar Hotel offers free Wi-Fi and attractively decorated rooms at great-value rates.
Hotel near The Beach
Family Friendly Hotel
Cheap Hotel
Room Types
Double RoomThis comfortable en suite room has a flat-screen TV and a courtesy tray with tea and coffee, as well as a hairdryer.
Single RoomThis room has a private bathroom, a TV, free WiFi and tea and coffee facilities.
Triple RoomThis room has a private bathroom, a TV, free WiFi and tea and coffee facilities.
Twin RoomThis room has a private bathroom, a TV, free WiFi and tea and coffee facilities.
Classic Family RoomFeaturing free toiletries, this family room includes a private bathroom with a bath, a shower and a hairdryer. The family room features a flat-screen TV with satellite channels, soundproof walls, a seating area, an electric kettle as well as garden views. The unit has 4 beds.
Budget Double or Twin RoomProviding free toiletries, this twin/double room includes a private bathroom with a bath, a shower and a hairdryer. The twin/double room provides soundproof walls, a seating area, an electric kettle, a flat-screen TV with satellite channels, as well as garden views. The unit offers 2 beds.
Guest Reviews
4.7
Rated
Location
The Bournemouth Maemar Hotel boasts a prime location, making it a popular choice for guests. Its proximity to the beach is frequently highlighted with many reviews noting that it's just a short walk away, ideal for visitors wanting to enjoy the seafront. The hotel's location is also praised for being close to the town center, city center and various amenities, including clubs, pubs and food places. This combination of being near both the beach and the vibrant town center makes the hotel convenient for those looking to explore the area without requiring lengthy travel. Reviewers also appreciate the ease of check-in, contributing to a smooth start to their stay. While some reviews mention the hotel’s location as its standout feature, the consensus is that its central and convenient placement is a significant draw for tourists visiting Bournemouth.
Breakfast
The Bournemouth Maemar Hotel does not offer breakfast, leaving guests without meal options in the morning. Many visitors noted the absence of any breakfast service during their stay, which was particularly unexpected as breakfast was included in some bookings. This seems to be an ongoing situation, attributed to reasons such as refurbishment and staff unavailability. Additionally, the lack of breakfast or any other meal services has left some guests feeling that the value did not meet their expectations.
Rooms
The Bournemouth Maemar Hotel offers a mix of experiences when it comes to room accommodations. On the positive side, guests frequently mentioned that their rooms were clean with some noting that they were spacious and tidy. The hotel also received compliments on being able to accommodate last-minute bookings and providing basic, yet serviceable rooms at a reasonable price-to-quality ratio.
However, there were several criticisms regarding the state of the rooms. Many guests found the rooms to be outdated and in need of updates with particular mentions of worn-out decor, frayed curtains and some maintenance issues like blocked sinks or malfunctioning showers. The cleanliness of the rooms was a point of contention with various accounts ranging from spotlessly clean to actively dirty. Comfort was another concern with repeated mentions of small and uncomfortable beds, poor views and cramped spaces. Additional complaints involved bed bug infestations, lack of proper lighting and issues with basic facilities.
Overall, while the hotel provides clean and functional accommodations for short stays at a reasonable price, the outdated decor and range of maintenance issues might affect the overall comfort and experience for some guests.
Beds
The Bournemouth Maemar Hotel presents a mixed experience when it comes to their beds. While some guests found the beds very comfortable with fresh bedding and spotless rooms contributing to a pleasant stay, numerous other reviews highlight significant concerns. Many beds were reported as being two singles pushed together instead of a proper double bed and they often had old, springy or hard mattresses that led to uncomfortable sleep. Specific issues such as squeaky or creaky beds, broken headboards and even instances of bedbugs detracted from the overall comfort. There were reports of unacceptable hygiene, including dirty sheets and mattresses with lingering odors. Some beds had noticeable dips or were positioned at awkward angles. While the reception staff received praise for their friendliness, the inconsistent quality of the beds remains a considerable drawback for the hotel.
Cleanliness
While 'The Bournemouth Maemar Hotel' has some mixed reviews concerning its cleanliness, a few positive notes can be found among the critiques. Some guests reported that the room and bed linen were clean and clean towels were provided. A select few mentioned that although everything was outdated and basic, the rooms were tidy upon arrival. However, these positives are overshadowed by numerous complaints about the general state of cleanliness throughout the hotel. Issues highlighted include dirty carpets, cobwebs, mould and unpleasant smells. The state of the bathrooms drew significant criticism, often described as filthy and in dire need of deep cleaning. Multiple guests also noted specific instances of dirt, such as sticky tables and rubbish on carpets. Moreover, some guests felt that the entire property, including communal areas like the kitchen, required a thorough renovation to address its old-fashioned and run-down appearance. While there are a few mentions of clean areas, the overall sentiment suggests that the hotel struggles significantly with maintaining a high standard of hygiene and cleanliness.
Staff
The Bournemouth Maemar Hotel staff has received mixed reviews from guests. Many visitors have praised the staff for their friendliness, noting that the service was very accommodating and making special mention of individuals like Ludhan who contributed to their positive experience. The hotel seemed to maintain a welcoming atmosphere with many guests finding the reception staff polite, pleasant to deal with and always willing to help with queries. Furthermore, some guests appreciated the staff's responsiveness through message services and their cheerful disposition.
However, there are notable areas of concern. Several guests reported instances of unhelpfulness and a lack of presence, highlighting issues such as unmanned reception and unavailability of staff when needed. There were also accounts of rude and aggressive behavior from some staff members with specific complaints about the night staff and the general customer service. These negative experiences had significantly impacted some guests, leading to inconveniences and dissatisfaction.
Overall, while many found the staff at The Bournemouth Maemar Hotel to be friendly and helpful, there is a considerable room for improvement in maintaining consistency in service and customer support.
No, The Bournemouth Maemar Hotel doesn't have any pool.
No, a spa isn't available at The Bournemouth Maemar Hotel.
No, The Bournemouth Maemar Hotel doesn't allow dogs.
No, parking facilities aren't available at The Bournemouth Maemar Hotel.
No, The Bournemouth Maemar Hotel doesn't have a gym.