Jade Hotel Brasília
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Summary of reviewsJade Hotel Brasília stands out as an excellent choice for travelers due to its prime location, comfort and exceptional service. Situated conveniently close to the airport, it is highly praised for its ease of access, making it ideal for short stays and quick transfers. Its serene neighborhood, close proximity to shopping centers, dining options, pharmacies and supermarkets provide added convenience, enhancing the overall appeal. The hotel's cleanliness, well-kept facilities and efficient valet parking further contribute to its positive reputation.
The breakfast service receives mixed feedback, but many guests find it delicious, varied and abundant with freshly made options that are often highlighted as a major plus. The on-site dining, particularly at the restaurant Toro, is praised for its excellent food and friendly service, although some guests found the prices high and service occasionally slow. The churrascaria within the hotel is a standout feature.
Rooms at Jade Hotel Brasília impress with their spaciousness, modern decor and high comfort levels. The king-size beds, soft linens and excellent cleanliness standards make for a restful stay. Guests appreciate the well-equipped rooms, though minor issues like noisy air conditioners are occasionally noted.
Impeccable cleanliness is a hallmark of the hotel with guests frequently commending the spotless rooms and common areas. The housekeeping staff's meticulous standards ensure a pristine environment, adding to the hotel's appeal.
Customer service is a significant highlight with the staff receiving high praise for their politeness, attentiveness and efficient service, often playing a key role in enhancing guests' experiences. Notable employees like Thamires, Thuany, Valdir and Robert are frequently mentioned for their exceptional service.
The hotel's Wi-Fi receives mixed reviews with many finding it reliable, while others experience connectivity issues. The gym, although functional and efficient for basic workouts, is considered small with limited equipment, indicating room for improvement.
The pool area is highly appreciated for its heated feature and charming atmosphere, although occasional maintenance issues are noted. Parking is generally efficient and affordable with complimentary valet service, despite some minor challenges with the garage space.
Jade Hotel Brasília is also a strong choice for families, offering spacious, comfortable rooms and a family-friendly atmosphere. The hotel's staff is courteous and attentive, further enhancing the family experience, albeit with limited child-specific activities.
Overall, Jade Hotel Brasília excels in location, comfort, service and cleanliness, making it a top choice for both short and extended stays in Brasília.
Categories
The breakfast service receives mixed feedback, but many guests find it delicious, varied and abundant with freshly made options that are often highlighted as a major plus. The on-site dining, particularly at the restaurant Toro, is praised for its excellent food and friendly service, although some guests found the prices high and service occasionally slow. The churrascaria within the hotel is a standout feature.
Rooms at Jade Hotel Brasília impress with their spaciousness, modern decor and high comfort levels. The king-size beds, soft linens and excellent cleanliness standards make for a restful stay. Guests appreciate the well-equipped rooms, though minor issues like noisy air conditioners are occasionally noted.
Impeccable cleanliness is a hallmark of the hotel with guests frequently commending the spotless rooms and common areas. The housekeeping staff's meticulous standards ensure a pristine environment, adding to the hotel's appeal.
Customer service is a significant highlight with the staff receiving high praise for their politeness, attentiveness and efficient service, often playing a key role in enhancing guests' experiences. Notable employees like Thamires, Thuany, Valdir and Robert are frequently mentioned for their exceptional service.
The hotel's Wi-Fi receives mixed reviews with many finding it reliable, while others experience connectivity issues. The gym, although functional and efficient for basic workouts, is considered small with limited equipment, indicating room for improvement.
The pool area is highly appreciated for its heated feature and charming atmosphere, although occasional maintenance issues are noted. Parking is generally efficient and affordable with complimentary valet service, despite some minor challenges with the garage space.
Jade Hotel Brasília is also a strong choice for families, offering spacious, comfortable rooms and a family-friendly atmosphere. The hotel's staff is courteous and attentive, further enhancing the family experience, albeit with limited child-specific activities.
Overall, Jade Hotel Brasília excels in location, comfort, service and cleanliness, making it a top choice for both short and extended stays in Brasília.
Luxury Hotel
This hotel distinguishes itself with five swimming pools, including indoor and heated options, a spa lounge, solarium, sauna, and steam room. It offers a fitness center and features the Toro Parrilla restaurant and a bar.
Hotel Taking Steps Towards Sustainability
Jade Hotel Brasília is listed among properties in the Federal District, some of which are implementing sustainable practices.
Dog Friendly Hotel
Jade Hotel Brasília allows dogs of any size for an additional fee. The hotel provides a dog bed and food & water bowls for the four-legged guests. It has a water complex containing 5 outdoor swimming pools.
Romantic Hotel
Featuring a water complex with multiple outdoor swimming pools and a sauna, this hotel offers a relaxing and romantic getaway. The spacious rooms and on-site restaurant add to the experience.
Hotel with Parking
Known for convenient and complimentary parking, including valet service, making arrival and departure easy for guests with vehicles.
5-Star Hotel
This hotel features contemporary design and comfortable accommodations, ideal for both business and leisure travelers. It provides amenities such as a fitness center, a restaurant serving local and international cuisine, and a convenient location near major city attractions.
Hotel with Outdoor Pool
This hotel features an extensive water complex with 5 outdoor swimming pools, including a heated semi-Olympic pool and four cold pools, offering a variety of options for guests. One of the pools also has access to a sauna.
Hotel with Heated Pool
The Jade Hotel Brasília features a comprehensive water complex that includes a heated semi-Olympic pool, ideal for lap swimming, alongside four cold pools. Direct access to the sauna from one of the pools enhances the heated pool experience.
Hotel for Honeymoon
Family Friendly Hotel
Hotel with Swimming Pool
Heated Pool Outdoor Pool
Business Hotel
Accessible Hotel
Hotel with Gym
Guest Reviews
Jade Hotel in Brasília boasts a prime location that garners considerable praise from guests. Positioned conveniently close to the airport, the hotel offers ease of access for travelers, often mentioned as a mere 10-15 minute drive away. This proximity makes it ideal for short stays and quick transfers. The neighborhood is described as quiet and tranquil, enhancing the appeal for those seeking a peaceful retreat.
The hotel sits near several shopping centers, including Park Shopping Mall and Casa Park, along with diverse dining options, pharmacies and supermarkets within walking distance. This makes it a convenient choice for guests looking to indulge in some retail therapy or dining without straying far. Despite the lively surroundings, the area remains safe and serene with a reputation for cleanliness supporting the comfortable stay.
However, guests noted that the hotel's distance from the city's administrative center and monumental axis might be a drawback for those needing to access these areas frequently. Yet, for most visitors, the excellent and strategic placement, combined with good service and well-kept facilities, creates a hospitable environment. The hotel's valet parking and fantastic service further enhance the overall experience, greatly contributing to its positive reviews.
The breakfast experience at the Jade Hotel Brasília has received mixed feedback from guests. Many guests have praised the breakfast for being delicious, varied and abundant, often highlighting options like freshly made tapioca and omelets. Some guests found the breakfast to be very well-served, complete and exceptionally varied, describing it as one of the best they’ve had, complete with fresh, high-quality ingredients.
On the flip side, some guests felt that the breakfast fell short of their expectations, especially for a 5-star hotel. Criticisms include a lack of variety, insufficient options for cakes, breads and dietary needs and occasionally subpar quality of the food. Issues with the breakfast serving space being too small for the number of guests and certain items being served cold were also noted. Despite these varied experiences, many guests still found the overall breakfast service to be satisfactory and enjoyed the offerings enough to recommend it.
The Jade Hotel Brasília offers a variety of dining options that have garnered mixed reviews from its guests. The hotel's primary restaurant, frequently mentioned in reviews as Toro, has received praise for its excellent food and service with many guests recommending the grilled salmon and highlighting the restaurant's tasty dishes and commendable cost-benefit ratio. Guests often describe the food as delicious, the restaurant as very good and the service as friendly and polite.
A standout element is the internal churrascaria, which is conveniently available on-site for both lunch and dinner. However, not all reviews are glowing. Some guests found the restaurant expensive, particularly noting the cost of simple snacks and dinner dishes. There were instances of dissatisfaction with the quality of food, such as a caterpillar found in a side dish and complaints about raw bacon and cold fries in a sandwich. The service during dinner has room for improvement with some guests experiencing long wait times and mixed-up orders.
Despite these hiccups, the general atmosphere of the hotel is highlighted for its quality, comfort and excellent customer service. The heated pool and spacious, clean rooms contribute positively to the guests' overall experience. While dining options outside the hotel are limited, many find the hotel restaurant satisfactory for their needs despite the higher price points. Overall, the Jade Hotel Brasília seems to offer a solid dining experience with room for minor improvements in service and menu variety, especially for younger guests.
Jade Hotel Brasília consistently impresses guests with the size and comfort of its rooms. Described as spacious, elegant and extremely clean, the hotel rooms are a highlight for many visitors. The beds are large, often king-sized with soft linens and comfortable bedding ensuring a restful night's sleep. Many reviews praise the room decor, noting it to be modern and tasteful with great quality furniture adding to the overall appeal.
The rooms are equipped with excellent showers and daily towel changes maintain a fresh atmosphere. For those interested in views, some rooms offer beautiful vistas, enhancing the staying experience. Cleanliness is another strong point with many guests appreciating the organized and well-maintained state of both the rooms and bathrooms.
Guests also find the rooms to be well-lit and equipped with amenities such as reading armchairs and spacious showers. However, a few pointed out occasional minor issues such as noisy air conditioners and lighting that could be brighter.
Overall, the comfort of the rooms, combined with the quality of the furnishings and the attentive cleanliness, makes Jade Hotel Brasília a standout choice for travelers seeking a pleasant and comfortable stay.
The guests of Jade Hotel Brasília often praise the exceptional comfort and quality of the beds. Words like "super comfortable," "best beds in Brasília," and "extremely comforting" are commonly used to describe the sleeping arrangements. The beds are consistently noted for being large with many rooms featuring king-size beds. Guests frequently highlight the luxurious, soft linens and the fresh, clean bedding, adding to the overall cozy atmosphere of the rooms.
Many reviews also comment on the spaciousness of the rooms, which, paired with the high-quality bedding, contribute to an exceptionally relaxing stay. The beds are described using terms like "magnificent comfort," "very comfortable," and "excellent mattress and bedding," indicating that the hotel maintains a high standard in this regard.
Despite these overwhelmingly positive remarks, a few guests noted issues such as stiff or sinking beds and occasionally, unsatisfactory pillows or bedspreads. However, these comments are relatively rare in comparison to the overall satisfaction reported by most visitors.
Overall, Jade Hotel Brasília seems to offer a comfortable and restful experience, largely due to its outstanding beds and bedding, making it a recommended choice for a relaxing stay in the city.
Jade Hotel Brasília stands out for its impeccable cleanliness, receiving numerous accolades for maintaining a spotless environment. Guests frequently highlight the very clean and organized rooms with many describing the accommodations as extremely clean and comfortable. The housekeeping team receives praise for their rigorous cleanliness standards, ensuring the rooms and external areas are kept in pristine condition daily.
Reviewers appreciate the clean and fresh-smelling spaces, including the well-maintained bathroom and common areas. The hotel's attention to detail extends to the corridors and shared facilities like the swimming pool, which are also commended for their cleanliness. The property’s modern and well-maintained apartments add to the overall sense of a meticulously cared-for environment.
Guests note the hotel's efficient staff, further enhancing the overall positive experience. While most reviews are overwhelmingly positive about the cleanliness, a very small number of observations mention occasional lapses, such as corridors with food odors and some towels lacking a pleasant smell. However, these instances are rare and do not significantly detract from the general praise of Jade Hotel Brasília's superb cleanliness and well-organized facilities.
Jade Hotel Brasília has received high praise for its exceptional customer service and friendly atmosphere. Guests consistently commend the staff for being polite, helpful and incredibly attentive. The employees’ genuine warmth and professionalism significantly enhance the hotel's welcoming environment. Many reviewers noted their appreciation for the staff's efficiency and prompt service, stating that the employees were always ready to assist with a smile.
The housekeeping team is recognized for keeping the rooms clean, tidy and organized, contributing to an overall pleasant stay. Receptionists also garnered positive feedback for their courteous behavior and efficient handling of check-ins. The friendly and approachable nature of the staff, including those at the breakfast service, contributes to a comfortable and enjoyable experience.
Guests appreciated the staff's sincere efforts and punctuality, emphasizing that their attentiveness added a personal touch to their stay. Notable mentions include individual employees such as Thamires, Thuany, Valdir and Robert, who left lasting positive impressions through their exceptional service.
Despite a few isolated incidents of slow check-in and occasional lapses in housekeeping, the overall sentiment is overwhelmingly positive. Guests often remarked on the hotel’s amazing service and friendly employees, which contributed to their decision to extend their stay or plan future visits. The commendable customer service, coupled with the attention to detail, makes Jade Hotel Brasília a standout choice for travelers.
Jade Hotel Brasília receives mixed reviews regarding its Wi-Fi. Many guests praised the internet connection, describing it as good, incredible, great and even the best in Brazil. Some noted exceptional and fast Wi-Fi with one remarking it worked well after initial connection issues. However, other guests experienced significant difficulties, including slow or unresponsive Wi-Fi, problems connecting and blocked pages. Some even reported being without internet in their rooms for extended periods. Despite these varied experiences, the hotel does offer satisfactory internet for many visitors, though improvements could enhance consistency.
The Jade Hotel Brasília offers a gym that has elicited mixed feedback from its guests. On the positive side, some visitors have found the gym to be great with good and efficient equipment, labeling it as one of the better ones encountered in Brazil. Those who appreciated the gym noted that it has an excellent outdoor space and is approved for its functionality.
However, many guests have commented on the gym's limited size, describing it as very small with insufficient space and equipment. Some feel that the gym could benefit from upgrading its machines and extending its opening hours. Despite these drawbacks, for those seeking a basic workout, the gym provides a simple but effective space. Overall, while it might not cater to all guests' fitness needs, it serves as a functional facility for light exercise.
The pool area at Jade Hotel Brasília receives high praise from visitors for its beauty and well-maintained facilities. Guests particularly enjoy the heated pool, which many cite as a standout feature and the hotel's main differential. The heated pool is described as wonderful, amazing and very pleasant, contributing to a charming and cozy atmosphere. Multiple pools offer a variety of environments, providing a sense of privacy and enjoyment for different preferences.
Despite these positives, several reviews mention pool area challenges, including periods of closure due to renovations and maintenance, which can lead to disappointment. There is also feedback about cold water in unheated pools and reports of the presence of dead insects and residues in some pools.
Service in the pool area appears mixed with some guests noting delayed service and a lack of infrastructure like a working bar, while others comment positively on enjoying the poolside atmosphere and related amenities.
Overall, guests find the pool complex to be a significant and enjoyable part of their stay, despite occasional issues related to maintenance and service.
The parking experience at Jade Hotel Brasília generally receives positive feedback for its efficiency and affordability. Guests frequently highlight the valet parking service as quick and hassle-free with multiple mentions of it being included with the stay at no extra cost. The valet service is consistently described as good and effective, contributing to a seamless parking experience.
However, there are some challenges noted. Accessing the parking area can be a bit complex and the garage is described as tight, which might be an issue for those with larger vehicles. There are also occasional comments about fire hydrant boxes taking up parking spaces and the general tightness of the parking spots.
Overall, while there are some minor inconveniences, the inclusion of a complimentary and efficient valet parking service helps make the parking situation at Jade Hotel Brasília a largely positive aspect of a guest’s stay.
Jade Hotel Brasília has been recognized as a strong choice for families seeking a welcoming and comfortable environment. The hotel is deemed particularly suitable for family stays, offering a family-friendly atmosphere that caters well to children. The spacious rooms are appreciated by guests traveling with kids, making it comfortable for families, especially larger ones. The hotel provides amenities like cradles for babies and window protection, ensuring safety and convenience.
However, there are mixed experiences regarding accommodating more than two guests per room with some indicating a lack of space for a third person and insufficient information about bed availability. Despite this, many reviews highlight the hotel's great location and overall family-oriented setup, making it a good choice for those looking to enjoy a quality family vacation.
Families appreciate the courteous and attentive staff, although activities and events specifically for children are limited and described as very shy. Overall, it remains a highly recommended option among family-friendly hotels in Brasília, offering a pleasant stay for guests of all ages.
Jade Hotel Brasília has received mixed feedback regarding its five-star rating, facilities and services. Many guests feel the hotel falls short of the typical five-star standards with some noting that the accommodations do not meet expectations and the infrastructure is not up to par. Common concerns include unclean rooms, lack of bathroom amenities and the limited breakfast options, which many found disappointing and not up to five-star standards.
Despite the criticisms, there are some positive aspects. Guests appreciated the clean pool and the proper cleaning of certain areas. The comfortable beds were also a plus point for some visitors. However, there were several recurring issues, such as the poor maintenance of facilities, the absence of movie apps and the overall noisy environment.
Overall, while some guests did have their expectations slightly exceeded, the general consensus is that Jade Hotel Brasília does not live up to its advertised five-star rating and many feel that the rates are not justified by the quality of the stay.
Jade Hotel Brasília emerges as a strong choice for business travelers. Its convenience for local businesses and the inclusion of corporate amenities like conference rooms make it ideal for short to medium business stays. Users have highlighted the spaciousness and comfort of the rooms, which are clean, well-lit and equipped with excellent beds. The hotel offers a range of business services and has various functional workspaces suited for meetings.
Attentive staff add to the overall positive experience. The hotel’s excellent location further adds to its appeal for business visitors. Practical amenities such as good water temperature control in showers and complimentary business services enhance the comfort of guests.
However, some reviews noted areas for improvement. Internet access was found to be weak and soundproofing was insufficient, particularly due to noise from the pool area. Additionally, the hotel's cost-benefit ratio could be improved. Despite these minor drawbacks, Jade Hotel Brasília remains a highly recommended option for business travelers seeking comfort and functionality in their accommodations.
Jade Hotel Brasília offers a range of facilities that make it accessible for guests with disabilities. The hotel features rooms and bathrooms designed to cater to accessibility needs, including showers with handrails. Guests appreciated the accessible pool and the fact that the hotel overall is friendly to people with disabilities. Accessibility extends to all categories of needs, making movement within the hotel easy. The hotel is also conveniently accessible from the airport. Additional amenities include excellent infrastructure, a dedicated support team and valet parking, which contribute to a five-star service experience.
Jade Hotel Brasília offers a luxurious outdoor pool experience that caters to a variety of preferences. Guests appreciate the spacious and well-maintained facilities, providing open access to a relaxing atmosphere. The hotel boasts multiple pools, including a semi-Olympic pool ideal for swimming practice and a heated main pool perfect for unwinding. Positioned on the rooftop, the heated pool offers not just warmth but also picturesque surroundings, making it an excellent spot for memorable photos. With available poolside lounges and convenient entry points, the accommodation ensures comfort and ease for all visitors looking to enjoy their time by the water.
Jade Hotel Brasília offers an exceptional experience for honeymooners, making it a fantastic honeymoon spot. Many guests have had a marvelous honeymoon stay with various reviews highlighting their satisfaction. The hotel provides specialized honeymoon packages that are well-received by couples. Accommodations are tailored for honeymooners, contributing to the romantic atmosphere of the hotel. Guests particularly appreciated the wonderful suites that underscore the romantic tone of their stay. Overall, Jade Hotel Brasília proves to be an excellent choice for couples looking to celebrate their honeymoon in style and comfort.
Jade Hotel Brasília is consistently described as a luxurious getaway, offering a chic and elegant environment that exudes luxury and comfort at every turn. Guests highlight the spacious and luxurious rooms, complete with excellent quality beds and luxurious pillows, ensuring a restful stay. The bathrooms also receive positive mentions for their luxurious design.
The hotel's amenities uphold its luxury reputation, featuring a stunning pool and a fantastic restaurant. Breakfast is repeatedly praised for its variety and quality, enhancing the overall luxurious experience. Additionally, the availability of complimentary espresso at the check-in counter and coffee at the reception add a thoughtful touch.
Proper cleaning is maintained throughout, contributing to the overall sense of comfort. On the flip side, some guests remark that the hotel can be a bit noisy and does not entirely meet the expectations of a 5-star establishment. Despite this, the general consensus is that Jade Hotel Brasília offers a luxurious ambiance and a thoroughly recommended experience.
Jade Hotel Brasília offers a genuinely romantic atmosphere, perfect for celebrating special occasions like anniversaries and birthdays. Guests appreciate the simple yet romantic ambiance of the rooms, which often feature special decorations to enhance the celebratory experience. The hotel's human talents or staff, are noted for their helpfulness, adding to the overall charm and hospitality. The beautiful room settings also contribute to making Jade Hotel a wonderful choice for romantic stays.
Jade Hotel Brasília offers a welcoming environment for pet owners with pet-friendly rooms and facilities. While the hotel accepts pets and allows them in rooms and hallways, there are no designated pet areas. Guests appreciate the pet-friendly atmosphere, although some report concerns about cleanliness in shared spaces due to pet-related incidents. It is evident that the hotel values accommodating pets but emphasizes adherence to pet-related rules to ensure a comfortable stay for all guests.
Location Show Map
Location
The hotel sits near several shopping centers, including Park Shopping Mall and Casa Park, along with diverse dining options, pharmacies and supermarkets within walking distance. This makes it a convenient choice for guests looking to indulge in some retail therapy or dining without straying far. Despite the lively surroundings, the area remains safe and serene with a reputation for cleanliness supporting the comfortable stay.
However, guests noted that the hotel's distance from the city's administrative center and monumental axis might be a drawback for those needing to access these areas frequently. Yet, for most visitors, the excellent and strategic placement, combined with good service and well-kept facilities, creates a hospitable environment. The hotel's valet parking and fantastic service further enhance the overall experience, greatly contributing to its positive reviews.
Breakfast
On the flip side, some guests felt that the breakfast fell short of their expectations, especially for a 5-star hotel. Criticisms include a lack of variety, insufficient options for cakes, breads and dietary needs and occasionally subpar quality of the food. Issues with the breakfast serving space being too small for the number of guests and certain items being served cold were also noted. Despite these varied experiences, many guests still found the overall breakfast service to be satisfactory and enjoyed the offerings enough to recommend it.
Dinner
A standout element is the internal churrascaria, which is conveniently available on-site for both lunch and dinner. However, not all reviews are glowing. Some guests found the restaurant expensive, particularly noting the cost of simple snacks and dinner dishes. There were instances of dissatisfaction with the quality of food, such as a caterpillar found in a side dish and complaints about raw bacon and cold fries in a sandwich. The service during dinner has room for improvement with some guests experiencing long wait times and mixed-up orders.
Despite these hiccups, the general atmosphere of the hotel is highlighted for its quality, comfort and excellent customer service. The heated pool and spacious, clean rooms contribute positively to the guests' overall experience. While dining options outside the hotel are limited, many find the hotel restaurant satisfactory for their needs despite the higher price points. Overall, the Jade Hotel Brasília seems to offer a solid dining experience with room for minor improvements in service and menu variety, especially for younger guests.
Rooms
The rooms are equipped with excellent showers and daily towel changes maintain a fresh atmosphere. For those interested in views, some rooms offer beautiful vistas, enhancing the staying experience. Cleanliness is another strong point with many guests appreciating the organized and well-maintained state of both the rooms and bathrooms.
Guests also find the rooms to be well-lit and equipped with amenities such as reading armchairs and spacious showers. However, a few pointed out occasional minor issues such as noisy air conditioners and lighting that could be brighter.
Overall, the comfort of the rooms, combined with the quality of the furnishings and the attentive cleanliness, makes Jade Hotel Brasília a standout choice for travelers seeking a pleasant and comfortable stay.
Beds
Many reviews also comment on the spaciousness of the rooms, which, paired with the high-quality bedding, contribute to an exceptionally relaxing stay. The beds are described using terms like "magnificent comfort," "very comfortable," and "excellent mattress and bedding," indicating that the hotel maintains a high standard in this regard.
Despite these overwhelmingly positive remarks, a few guests noted issues such as stiff or sinking beds and occasionally, unsatisfactory pillows or bedspreads. However, these comments are relatively rare in comparison to the overall satisfaction reported by most visitors.
Overall, Jade Hotel Brasília seems to offer a comfortable and restful experience, largely due to its outstanding beds and bedding, making it a recommended choice for a relaxing stay in the city.
Cleanliness
Reviewers appreciate the clean and fresh-smelling spaces, including the well-maintained bathroom and common areas. The hotel's attention to detail extends to the corridors and shared facilities like the swimming pool, which are also commended for their cleanliness. The property’s modern and well-maintained apartments add to the overall sense of a meticulously cared-for environment.
Guests note the hotel's efficient staff, further enhancing the overall positive experience. While most reviews are overwhelmingly positive about the cleanliness, a very small number of observations mention occasional lapses, such as corridors with food odors and some towels lacking a pleasant smell. However, these instances are rare and do not significantly detract from the general praise of Jade Hotel Brasília's superb cleanliness and well-organized facilities.
Staff
The housekeeping team is recognized for keeping the rooms clean, tidy and organized, contributing to an overall pleasant stay. Receptionists also garnered positive feedback for their courteous behavior and efficient handling of check-ins. The friendly and approachable nature of the staff, including those at the breakfast service, contributes to a comfortable and enjoyable experience.
Guests appreciated the staff's sincere efforts and punctuality, emphasizing that their attentiveness added a personal touch to their stay. Notable mentions include individual employees such as Thamires, Thuany, Valdir and Robert, who left lasting positive impressions through their exceptional service.
Despite a few isolated incidents of slow check-in and occasional lapses in housekeeping, the overall sentiment is overwhelmingly positive. Guests often remarked on the hotel’s amazing service and friendly employees, which contributed to their decision to extend their stay or plan future visits. The commendable customer service, coupled with the attention to detail, makes Jade Hotel Brasília a standout choice for travelers.
Wi-Fi
Gym
However, many guests have commented on the gym's limited size, describing it as very small with insufficient space and equipment. Some feel that the gym could benefit from upgrading its machines and extending its opening hours. Despite these drawbacks, for those seeking a basic workout, the gym provides a simple but effective space. Overall, while it might not cater to all guests' fitness needs, it serves as a functional facility for light exercise.
Pool
Despite these positives, several reviews mention pool area challenges, including periods of closure due to renovations and maintenance, which can lead to disappointment. There is also feedback about cold water in unheated pools and reports of the presence of dead insects and residues in some pools.
Service in the pool area appears mixed with some guests noting delayed service and a lack of infrastructure like a working bar, while others comment positively on enjoying the poolside atmosphere and related amenities.
Overall, guests find the pool complex to be a significant and enjoyable part of their stay, despite occasional issues related to maintenance and service.
Parking
However, there are some challenges noted. Accessing the parking area can be a bit complex and the garage is described as tight, which might be an issue for those with larger vehicles. There are also occasional comments about fire hydrant boxes taking up parking spaces and the general tightness of the parking spots.
Overall, while there are some minor inconveniences, the inclusion of a complimentary and efficient valet parking service helps make the parking situation at Jade Hotel Brasília a largely positive aspect of a guest’s stay.
Family
However, there are mixed experiences regarding accommodating more than two guests per room with some indicating a lack of space for a third person and insufficient information about bed availability. Despite this, many reviews highlight the hotel's great location and overall family-oriented setup, making it a good choice for those looking to enjoy a quality family vacation.
Families appreciate the courteous and attentive staff, although activities and events specifically for children are limited and described as very shy. Overall, it remains a highly recommended option among family-friendly hotels in Brasília, offering a pleasant stay for guests of all ages.
5 Star
Despite the criticisms, there are some positive aspects. Guests appreciated the clean pool and the proper cleaning of certain areas. The comfortable beds were also a plus point for some visitors. However, there were several recurring issues, such as the poor maintenance of facilities, the absence of movie apps and the overall noisy environment.
Overall, while some guests did have their expectations slightly exceeded, the general consensus is that Jade Hotel Brasília does not live up to its advertised five-star rating and many feel that the rates are not justified by the quality of the stay.
Business
Attentive staff add to the overall positive experience. The hotel’s excellent location further adds to its appeal for business visitors. Practical amenities such as good water temperature control in showers and complimentary business services enhance the comfort of guests.
However, some reviews noted areas for improvement. Internet access was found to be weak and soundproofing was insufficient, particularly due to noise from the pool area. Additionally, the hotel's cost-benefit ratio could be improved. Despite these minor drawbacks, Jade Hotel Brasília remains a highly recommended option for business travelers seeking comfort and functionality in their accommodations.
Accessible
Outdoor Pool
Honeymoon
Luxury
The hotel's amenities uphold its luxury reputation, featuring a stunning pool and a fantastic restaurant. Breakfast is repeatedly praised for its variety and quality, enhancing the overall luxurious experience. Additionally, the availability of complimentary espresso at the check-in counter and coffee at the reception add a thoughtful touch.
Proper cleaning is maintained throughout, contributing to the overall sense of comfort. On the flip side, some guests remark that the hotel can be a bit noisy and does not entirely meet the expectations of a 5-star establishment. Despite this, the general consensus is that Jade Hotel Brasília offers a luxurious ambiance and a thoroughly recommended experience.
Romantic
Dog Friendly
Yes, Jade Hotel Brasília has pool(s) that belong to one or more of the following categories: Heated Pool, Outdoor Pool.
No, a spa isn't available at Jade Hotel Brasília.
Yes, Jade Hotel Brasília welcomes dogs.
Yes, parking facilities are available at Jade Hotel Brasília.
Yes, Jade Hotel Brasília has a gym.
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