Ferns Hotel/Palms Leisure
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Summary of reviewsFerns Hotel/Palms Leisure receives largely positive reviews with several standout attributes that make it a favored destination for travelers. The hotel's location is frequently praised for its convenience, providing easy access to popular attractions like Bridlington, Flamborough and Bempton Cliffs. Guests appreciate the quiet and pleasant setting, complemented by ample and accessible parking, including facilities suitable for motorbikes.
Guests find the staff to be friendly and helpful, contributing significantly to a welcoming and comfortable stay. The hotel operates in a family-run manner, which adds to the warm hospitality. Notable staff members like Shane and Sam are often highlighted for their excellent service. Cleanliness is another strong point with many reviewers commending the spotless condition of rooms, bathrooms and shared spaces.
The breakfast experience garners mixed reviews but leans predominantly positive with many guests enjoying the traditional English breakfast and the overall quality of meals. The evening meals receive high praise for their quality, variety and reasonable pricing with specific favorites such as the chips standing out. The on-site leisure facilities, including the pool and spa, add to guests' positive experiences.
The rooms themselves receive mixed feedback; while they are often described as spacious, clean and cozy, some guests feel that the decor and facilities could use refurbishment. The beds receive a variety of opinions; some find them exceptionally comfortable, while others feel they could benefit from more modern and supportive mattresses.
Parking at the hotel is noted as a significant convenience with plenty of space available. Family accommodations are generally well-received due to the spacious rooms and the leisure facilities, though some drawbacks such as restricted pool hours for children and occasional disturbances from dogs are mentioned.
One notable area needing improvement is the hotel's Wi-Fi with frequent complaints about connectivity issues and unreliable service.
Overall, Ferns Hotel/Palms Leisure is favored for its excellent location, friendly staff, clean rooms and enjoyable dining experiences, making it a recommended choice for many travelers exploring the surrounding areas.
Categories
Guests find the staff to be friendly and helpful, contributing significantly to a welcoming and comfortable stay. The hotel operates in a family-run manner, which adds to the warm hospitality. Notable staff members like Shane and Sam are often highlighted for their excellent service. Cleanliness is another strong point with many reviewers commending the spotless condition of rooms, bathrooms and shared spaces.
The breakfast experience garners mixed reviews but leans predominantly positive with many guests enjoying the traditional English breakfast and the overall quality of meals. The evening meals receive high praise for their quality, variety and reasonable pricing with specific favorites such as the chips standing out. The on-site leisure facilities, including the pool and spa, add to guests' positive experiences.
The rooms themselves receive mixed feedback; while they are often described as spacious, clean and cozy, some guests feel that the decor and facilities could use refurbishment. The beds receive a variety of opinions; some find them exceptionally comfortable, while others feel they could benefit from more modern and supportive mattresses.
Parking at the hotel is noted as a significant convenience with plenty of space available. Family accommodations are generally well-received due to the spacious rooms and the leisure facilities, though some drawbacks such as restricted pool hours for children and occasional disturbances from dogs are mentioned.
One notable area needing improvement is the hotel's Wi-Fi with frequent complaints about connectivity issues and unreliable service.
Overall, Ferns Hotel/Palms Leisure is favored for its excellent location, friendly staff, clean rooms and enjoyable dining experiences, making it a recommended choice for many travelers exploring the surrounding areas.
Hotel with Parking
Situated on Main Street in Carnaby, this hotel offers on-site parking. The hotel also provides leisure facilities, combining convenience and entertainment.
Hotel with Spa
Family Friendly Hotel
Hotel with Gym
Small Hotel
Guest Reviews
Ferns Hotel/Palms Leisure boasts an exceptional location, making it a convenient base for exploring popular nearby attractions such as Bridlington, Flamborough and Bempton Cliffs. Guests frequently highlight the quiet, pleasant setting and ample parking facilities, which include off-road parking suitable for motorbikes.
The hotel's location is praised for being very good or excellent, particularly for those visiting family locally or touring the coast, including destinations like Bridlington, Scarborough and Whitby. Despite being a short drive from the beach, the convenience of transportation options like a nearby bus stop adds to its appeal.
The family-run establishment is known for its friendly and welcoming staff, contributing to a comfortable stay. Although there were occasional mentions of the exterior needing tidying up, the interiors, including rooms, are generally well-regarded for cleanliness and comfort. On-site facilities such as the pool, spa and breakfast service also receive positive remarks, enhancing the overall experience for guests.
While some guests noted that the breakfast could use improvement, the central location and friendly ambiance stand out as significant advantages, making Ferns Hotel/Palms Leisure a favored choice for travelers exploring the surrounding areas.
The breakfast experience at 'Ferns Hotel/Palms Leisure' garners a mix of opinions among guests, leaning predominantly positive. Many visitors praise the breakfast as excellent, very good and spot on. The meals are often described as nice, plentiful and wholesome with some guests highlighting the quick service and courteous staff. The traditional English breakfast commonly receives accolades with freshly cooked options and a good selection of cereals for variety.
However, there are a few criticisms, mainly around portion sizes being too small for some, while others found the breakfast to be just adequate or not matching what was pictured online. Some felt the timing of breakfast starting at 9am was inconvenient, especially for those looking to leave early.
Overall, while experiences vary, most guests appreciate the quality and preparation of the breakfast, contributing to a generally positive dining experience at the hotel.
Guests at Ferns Hotel/Palms Leisure have overall praised the quality and variety of the evening meals. Described frequently as excellent, wholesome and well-prepared, the food consistently receives high marks. Guests appreciated the reasonable pricing and the range of options available, including vegetarian choices. Many noted the meals as tasty and highlighted specific elements like gorgeous chips.
Service complements the food, often described as good or even excellent. Despite some minor criticisms regarding meal timings and occasional disappointments, the general consensus is that the dining experience is very positive. Enhanced by the inclusion of on-site leisure facilities, the evening meals at Ferns Hotel/Palms Leisure seem to be a highlight for many visitors. The combination of delicious food, reasonable prices and comfortable accommodations contributes to an enjoyable stay.
Ferns Hotel/Palms Leisure offers mixed experiences for guests in terms of room quality and amenities. Visitors frequently mentioned that rooms were spacious, clean and cozy, often highlighting the comfort of the beds and the overall cleanliness. The hotel gets praise for airy, bright spaces with basic necessities provided, contributing to a sense of security and comfort.
However, several reviews point to areas needing improvement. Many guests felt that the decor and facilities were dated and in need of refurbishment. Issues such as tiny, cramped bathrooms, hot or noisy rooms and the lack of thorough cleaning services were commonly noted. Despite these drawbacks, some guests appreciated the presence of fresh towels and toiletries, making for a more pleasant stay.
Overall, while there are aspects that could significantly benefit from modernization, the hotel's clean and spacious rooms with comfortable beds remain a plus for many travelers.
The beds at Ferns Hotel/Palms Leisure have received mixed feedback from guests. Many visitors praised the beds for being very comfortable with some describing them as among the comfiest they have ever slept in. However, there were several comments highlighting discomfort, noting issues such as hard, lumpy and old mattresses that didn't meet some guests' comfort needs. Some beds were described as springy or creaky, suggesting they're outdated. While a portion of guests found the beds to be satisfactory or even quite comfortable, others felt the beds and pillows could benefit from improvements to enhance overall comfort.
Ferns Hotel/Palms Leisure stands out for its commendable cleanliness, receiving numerous accolades from guests. Many reviewers were pleased with the overall cleanliness, highlighting the spotless conditions of the rooms, bathrooms and shared spaces. Guests described the rooms as very clean and spacious, often noting the comfort of the beds and the modern amenities available. The bar area and evening meals also met cleanliness standards, adding to the positive experience.
However, not all reviews were glowing. Some guests pointed out areas in need of attention, such as corridors with cobwebs and dust and a generally run-down interior. There were occasional remarks about specific unclean spots, like the shower rooms and carpets.
Overall, the hotel maintains a high standard of cleanliness, making it a strong recommendation for future guests, despite some minor areas needing improvement.
Visiting Ferns Hotel/Palms Leisure promises an exceptional experience, largely thanks to its exceptional staff. Visitors consistently describe the staff as pleasant, helpful and exceptionally friendly, contributing to a relaxed and welcoming atmosphere. Guests frequently appreciate the warm, attentive service - with particular mentions of Shane and Sam for their excellent care. The hotel's customer service is highlighted repeatedly, reinforcing the feeling of being well-looked after during the stay. Whether it's the overall friendly demeanor of every team member or the helpfulness of individuals like Shane and Maisy, the staff's dedication to hospitality stands out. This consistent high level of service ensures guests feel comfortable and welcomed, making for a truly enjoyable stay.
The Wi-Fi at Ferns Hotel/Palms Leisure has received criticism for its unreliability. Guests frequently reported issues with the connection dropping out and having difficulty staying connected. The service was described as poor with some mentioning it was especially problematic given the importance of reliable internet in today's age. The Wi-Fi was considered weak in both rooms and public areas like the restaurant and bar. Issues included multiple disconnections and interruptions during use, even affecting other services such as card payments. Overall, the Wi-Fi service at the hotel did not meet guest expectations.
Ferns Hotel/Palms Leisure boasts a convenient and ample parking facility. Guests consistently emphasize the availability of plenty of parking spaces, which includes a large car park that accommodates various vehicles, including motorbikes. The parking is described as easy with straightforward access to the rooms, enhancing overall guest satisfaction. Additionally, the outdoor seating adjacent to the parking area offers a pleasant spot to enjoy a drink from the bar on sunny days. Overall, parking at Ferns Hotel/Palms Leisure is recognized as a notable convenience, ensuring a hassle-free experience for guests arriving by car.
Ferns Hotel/Palms Leisure offers a mixed experience for families with children. On the positive side, the hotel provides spacious family rooms that cater to the needs of larger groups, ensuring comfort during the stay. The pool facilities are a highlight, serving as a bonus for guests with children, who particularly enjoy using the pool and even the hot tub. The hotel operates in a very friendly, family-run manner and the staff are attentive to special dietary requirements, making the experience welcoming and inclusive.
However, there are notable drawbacks that may concern families. Activities for kids are limited as they are not allowed in the pool after 5 pm and there were instances of children being behind the bar, which is less ideal. Additionally, the presence of dogs, though a blessing for pet owners, might lead to disturbances due to barking at night. Furthermore, some guests found the loud extractor fan located near the family room to be a significant disturbance.
Overall, while the hotel may have its shortcomings, some guests found it exceeded their expectations, especially given its relatively new ownership and the efforts of the family running it. Yet, it’s advisable to consider some of the specific challenges mentioned when planning a stay with young children.
Location Show Map
Location
The hotel's location is praised for being very good or excellent, particularly for those visiting family locally or touring the coast, including destinations like Bridlington, Scarborough and Whitby. Despite being a short drive from the beach, the convenience of transportation options like a nearby bus stop adds to its appeal.
The family-run establishment is known for its friendly and welcoming staff, contributing to a comfortable stay. Although there were occasional mentions of the exterior needing tidying up, the interiors, including rooms, are generally well-regarded for cleanliness and comfort. On-site facilities such as the pool, spa and breakfast service also receive positive remarks, enhancing the overall experience for guests.
While some guests noted that the breakfast could use improvement, the central location and friendly ambiance stand out as significant advantages, making Ferns Hotel/Palms Leisure a favored choice for travelers exploring the surrounding areas.
Breakfast
However, there are a few criticisms, mainly around portion sizes being too small for some, while others found the breakfast to be just adequate or not matching what was pictured online. Some felt the timing of breakfast starting at 9am was inconvenient, especially for those looking to leave early.
Overall, while experiences vary, most guests appreciate the quality and preparation of the breakfast, contributing to a generally positive dining experience at the hotel.
Dinner
Service complements the food, often described as good or even excellent. Despite some minor criticisms regarding meal timings and occasional disappointments, the general consensus is that the dining experience is very positive. Enhanced by the inclusion of on-site leisure facilities, the evening meals at Ferns Hotel/Palms Leisure seem to be a highlight for many visitors. The combination of delicious food, reasonable prices and comfortable accommodations contributes to an enjoyable stay.
Rooms
However, several reviews point to areas needing improvement. Many guests felt that the decor and facilities were dated and in need of refurbishment. Issues such as tiny, cramped bathrooms, hot or noisy rooms and the lack of thorough cleaning services were commonly noted. Despite these drawbacks, some guests appreciated the presence of fresh towels and toiletries, making for a more pleasant stay.
Overall, while there are aspects that could significantly benefit from modernization, the hotel's clean and spacious rooms with comfortable beds remain a plus for many travelers.
Beds
Cleanliness
However, not all reviews were glowing. Some guests pointed out areas in need of attention, such as corridors with cobwebs and dust and a generally run-down interior. There were occasional remarks about specific unclean spots, like the shower rooms and carpets.
Overall, the hotel maintains a high standard of cleanliness, making it a strong recommendation for future guests, despite some minor areas needing improvement.
Staff
Wi-Fi
Parking
Family
However, there are notable drawbacks that may concern families. Activities for kids are limited as they are not allowed in the pool after 5 pm and there were instances of children being behind the bar, which is less ideal. Additionally, the presence of dogs, though a blessing for pet owners, might lead to disturbances due to barking at night. Furthermore, some guests found the loud extractor fan located near the family room to be a significant disturbance.
Overall, while the hotel may have its shortcomings, some guests found it exceeded their expectations, especially given its relatively new ownership and the efforts of the family running it. Yet, it’s advisable to consider some of the specific challenges mentioned when planning a stay with young children.
No, Ferns Hotel/Palms Leisure doesn't have any pool.
Yes, a spa is available at Ferns Hotel/Palms Leisure.
No, Ferns Hotel/Palms Leisure doesn't allow dogs.
Yes, parking facilities are available at Ferns Hotel/Palms Leisure.
Yes, Ferns Hotel/Palms Leisure has a gym.
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